Akash P.

I am giving single star because I am not able to give 0 star.
On item detail page ebay writes "Ebay Guarantee" with big font and make the customer fool like me.
I have purchase one 32 GB Samsung memory card from ebay. After purchase I found that it's not original card. Print made on card was removed by just touching with the finger.
So, I have raised the claim with id ******* to ebay on the next day of item received. First ebay reject the claim with the statement item was in manufacturer warranty, So I need to contact Samsung.
Then I go to Samsung service center they told me that it's not a Samsung card, so you need to contact merchant.
Then I contact seller by ebay email, I didn't get the reply for 5 days.
Then I called to ebay then have given me seller number and told me to try to contact seller for 5 days. Seller was not receiving the call but still I need to try for 5 days.
After 5 days I called to ebay then they told me that they will try to contact seller and will update the status with in 2 days.
After 2 days I didn't get the call, so I called to ebay and asking for the refund then they again tell me to wait 7 days.
After 7 days I called them and they told me to send the pictures of card on '*******@ebay.com'.
After sending the email I got the call from ebay and they executive told me that I will get the refund with in 7 days.
I didn't get the refund for 10 days, so I called them again then they told me that your claim was rejected because item was in manufacturer warranty.
Then after explaining whole case they told me that no one called from ebay and grant the refund. Due to call recorded previous call was recorded and I have start the recording during call the prove that I got the call from ebay executive. Then they told me to wait more 2 days.
After 2 days I called them again and again got the same answer, After listening the audio clip of call they told me to wait more 7 days.

I am so frustrated with this type of service. For every reader of this review I only suggest that never buy anything from ebay. Ebay guarantee is a big scam and never help out in trouble.

My Order ID is *******.
I booked the item at 1st November, when I place the order it shows that it will delivered with in 3 to 4 working days.
When I didn't get the item at 7th November I called to customer care.
Then they told me that at evening I will get the item.
From 7th November to 12th November I called every day 2 time and they told me to wait.
At 12th November they provide me the tracking code of blue dart which is wrong.
When I called to customer care they didn't give me correct tracking code.
I have never seen this much of bad and uncooperative staff.
Always giving the excuse for delay.
I want to give 0 star rating for this site but I am giving 1star because I have to give minimum 1 star to submit the request.

I will suggest to every one to never buy anything from this site.