A K.

Been using Samsung for years and I had photos throughout the years, suddenly all my photos (taken by phone not shared through other apps) were deleted except for the last week. They were NOT deleted by me and yes I checked the trash and they aren't there. And NO they have not been removed completely by me because all other stuff previously deleted by me is still in the trash! I mean thousands of photos. I take a lot of pictures. And all they could say is "We cannot help, your only is backup if you have". No responsibility taken... nothing! What stupid service is this?! I could rate them lower if I could. Whether I have them backed up or not you can not just shrug away issues clearly not caused by the user