Absolutely awful company. I paid for parking at their lot in Orlando Florida two weeks prior to my flight. I showed up 3 hours before my flight. I was told that I would have to wait at least an hour for the shuttle. The customer service agent was absolutely rude and told me "not my fault, go take an uber." I paid for parking in the specific lot because of the complimentary shuttle. Therefore I had to expend more money for an Uber to get to the airport on time. Additionally, when I returned to Orlando 10 days later, I requested a shuttle from this parking lot. They didn't show up. I waited 45 minutes. I had to Uber again. I spent $30 ubering almost. On top of the fees that were charged to my card for the parking lot. I will never Park in their lot again I will park at the airport. I would rather spend money at the airport then on this bad company. Then I reached out to customer service, they denied all my claims. Awful company don't give them your money
Hi Alexandra,
We are extremely sorry for the experience you had at our partnered location. Please note that Way is an online marketplace and we do not own or operate any of the facilities listed on our website physically. Shuttle service is complementary to all bookings and is provided directly by the lot to our customers. Please reach out to support@way.com if you need further help on this issue. Thanks for your understanding and patience.
- Way Team