Aidan G.

I've Just closed my account with Betfair, I have been a loyal customer throughout until this point. Their lack of assistance to customers via their service centre is shocking. I personally place it down to arrogance.

I made an error in the stake placement of a football bet. I called an hour prior to the start of the game to amend the stake or void the bet. As soon as I got through to the agent after holding in a queue his response was "sorry I'm having technical issues please call back". I tried to explain very briefly that it was essential i spoke to someone before kick off but before I could finish my sentence he cut me off and redirected me to the queue system. The sceptic in me suggests he didn't want to take the called and just wanted me off the phone.

I then tried to get through a further 5 times but each time I had to hold and couldn't get through. I eventually spoke to an advisor at half time to explain the situation and the poor service I had received. The advisor was very pleasant and understanding but basically said their is nothing she can do other that pass it to the traders to look at. This isn't the 1st time I've had issues, each time you are promised a call back which never materialises.

I am personally astonished that such a big company if not the leaders in the gaming industry have such a lack of empathy for their customers. I have deposited in excess of £4,000 in the last 6 months and that is how you get treated.

As a result they have lost a customer down to their arrogance and sheer disregard for customers.

On a positive note they are plenty of other betting companies that are happy to offer a good level of service and treat you like a valued customer.