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I placed an order with Taizhou Ri Da Pump Co., Ltd. through Alibaba to entertain the trade assurance coverage. Supplier has breached the contract mainly for not insuring the shipment, not providing the brokerage service at the port of entry as their forwarder agent quit due to lack of shipping documents after the shipment arrived at the entry port which resulted in shipment to seizure by customs. Alibaba has closed the order as complete as if the contract shipping terms FOB China while the shipping terms was CIF Cairo-Egypt. While the supplier is gold supplier and insured by Trade Assurance, Alibaba dispute team deny coverage and never communicated verdict of my claim.
From my experience, you should think twice before using Alibaba, never do my mistake and send any money before securing shipping and having insurance policy on hand.
Visit the following page for more info:
https://www.facebook.com/Ali-Scam**************/
Tip for consumers:
From my experience, you should think twice before using Alibaba, never do my mistake and send any money before securing shipping and having insurance policy on hand.
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Hi Amr, we have reviewed the case you are referring to and as the agent has clarified that your claim cannot be supported since we confirmed the basic reason why the goods being detained is becuase of your lack of import authority, and the seller is not held responsible for this. If you have further questions about this case handling result, please send an email to dispute@service.alibaba.com. Thanks for your cooperation!