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Shortly after posting my review, I got a call from Bob, the owner. He immediately had them redo my shirts and sent them to me. I just received them and they look great.
After the quality of service I got from Bob, and the quick resolution to the issue, I'd probably be ordering from them again
See updated review. They resolved the issue
I ordered 2 shirts from them for my wedding. For some reason they added 5" to the hips, which makes this weird flare pop out from the sides. Customer service is refusing a refund even though their own policy "we add an allowance to the chest, waist, hips areas of 2-4 inches for slim fit". They didn't make any of the other measurements any bigger, just the hips. All they offered was to remake the shirts at a discount, which wouldn't be arriving in time for my wedding. I don't think I'd order from them again.
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Dear Sir,
My name is Bob Co-Owner of iTailor. I am very sorry to hear about your experience. It was very nice to talk to you on the phone. We will make sure you are happy with our product and services, and truly hope you are happy with our solutions. Thank you sir
Bob