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Hi All,
I have brought a goophone (iphone clone) on dhgate, since it was defective i had to return and request for refund. I have written detailed review on this already, you can read that here.
http://www.sitejabber.com/reviews/www.dhgate.com#2224
Now since i have requested for refund, the seller has not taken the returned item and has requested the courier to return the package to me.
For which i have opposed, the seller is not threatening to kill me and have texted the same to me. I have reported this to dhgate customer executive in chat and i have also tweeted the screenshot to dhgate and the ceo of dhgate.
However instead of taking action against the seller, the have let the seller to continue to sell products on the site and dhgate has blocked me in twitter so that i do not post anything on their wall there by hiding themselves and protecting the seller.
They seem to be cold blooded criminals and are protecting fake sellers by allowing them to threaten you if you raise your voice against them.
I have filed a complaint in twitter on the same and i am fighting till i get justice. I have taken all the screenshots, chat backup for proofs and i have been considering filing legal complaint in the cyber court.
I request you to not shop on dhgate and stay away and show them the power of customers to them.
Regards,
Adviteeya
Tip for consumers:
If you buy and return back the product then be ready for threatening messages from sellers.
Adviteeya U.'s review of DHgate earned 2 Very Helpful votes
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Hi Adviteeya U.
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution. Thank you so much and have a nice day!
Regards,
Cess
Dhgate Customer Service