Adrian W.

What does UPS really stand for?
Well my headline is a warning to all who rely upon couriers to collect and deliver your parcels.
In February this year I sent a small package to an EU country as requested by the manufacturer to be replaced, six months later I am still waiting for that delivery to be made or returned by UPS despite having sent it with the correct paperwork.
They lost the paperwork, claimed to have tried to deliver it three times, sent the parcel to one of their lost property depots and finally suggested they could return it to me if I sign a document giving them permission to charge me for returning the parcel.
I offered them the choice to return it or compensate, the latter they declined, they are still considering how to return the parcel without charging me.
What a mess and such a useless parcel service, thanks UPS for the hassle!
Consumers beware!

Stellar Photo recovery professional off the shelf software is recommended by a number of online media outlets.
Does it work?
This software was downloaded onto my laptop and failed to load.
I called support, very polite, they suggested opening it in Administration mode and it opened but failed to identify one of the drives on my computer that reads the SD card.
When the card was inserted into the computer the software crashed.
Despite 7 working days of attempts by Stellar to fix it still failed to work as advertised, crashing or failing to open or not reading some drives on the computer.
They then downloaded a data recovery package that worked but because I had not purchased this they would not let me use it.
They refused to replace the software purchased and continued to offer options to resolve the problem with the one I purchased. I was asked to supply screenshots time after time even their attempt to gain remote access failed despite five or six requests to do so, it seems they had no clue.
Beware of purchasing this off the shelf software because some media outlets can benefit financially by recommendation but also those that do seem to have tested and tried it seem not to have been very rigorous in their methodology. Only one, Photography Life, did place a cautionary warning against their findings.
I found the software support lacked conviction or an ability to resolve the issue while at the same time they were unwilling to offer a software package that met the criteria their advertisement claimed.
A refund has been requested and agreed, settlement is now pending.