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I placed 4 orders. All over a threshold to receive a random gift (one of six products). Each gift was the same. That's not random. Their customer service is slow and doesn't understand or compromise. Now one item's buttons are falling off after being worn twice and they don't offer to replace but instead charge me $15 shipping so that I can repair it. Terrible company. Not a real luxury brand. Based in China.
Tip for consumers:
Use another site or buy sustainable cotton or some other high-end material not from China.
Products used:
Sheets, night wear
States that they ship via Fedex when they ship USPS standard, so high shipping charges for very long shipping times. When I inquired about the shipment up front in order to avoid delays, they specifically stated that they use Fedex, then sent through cheaper alternative anyways. When challenged on this, they continued to deceive. Buy your books elsewhere.
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I paid around $500 on the site only to realize the quality of the items were very very bad. For...
Dear Customer,
Thank you for your feedback on Trustpilot.
There may be some misunderstanding here.
Please kindly note that our free gift is random.
In addition, regarding the buttons that fall off and cannot be found, we can send some replacement buttons for free.
One of our customer service staff will contact you to confirm the details, and we will do our utmost to help you solve the problem.
Also, please feel free to contact us; we will reply to you within 24 hours on our business days. Here is our email: support@lilysilk.zendesk.com.
Best regards,
LILYSILK Customer Service