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Ordered a screen for my son's tablet in July got a broken one in sept and have had nothing but trouble since. I contact the seller who said he will send a new one and I said no and he will not refund me. Asked for help from the site and go nowhere as they said they cant refund. Under refunds it said you can get a refund if you get a broken item. I did and they say they can't refund. I send pictures of the broken screen and o asked where to send it to get my money back and it's getting no where. I have not had a reply from them since Dec and it said we can't refund so I sent a copy of they refund policy and have got no reply from them sick. Do not order from this site as it will scam you as well. I didn't order cause it was cheaper on this site, it was the only site that sold this right kind of screen. Also it said screen and I got a digitizer not a screen so it was the wrong thing as well. Scam scam scam save your money
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Poor customer service, rude and lies. I was told the will refund my money but I never got it...
Dear Adriana p.
I understand that you want to have a refund for these defective items you received so let me help you on getting your refund.
Please message the seller about this concern and also tell them that you want to have a refund. The seller will need to message you exactly like this:
"I agree to refund you the amount of $*****"
So that way we can see the amount we will process for your refund. If the seller will leave you a message like that please then contact us immediately and notify us so we could start the refund for this order. We will need your cooperation for this cause we assure you that we want you to receive a refund.
At the same time, What I can do to help you for this matter is that I will report this to our Seller department since they are handling all the sellers here in our site and I will tell them this incident and ask them to contact the seller for your order so that they can tell the seller to cooperate with this and reply to your messages.
Regards,
Cess,
Dhgate Customer Service