Is there any Negative star i can give? Coz they don't even deserve 1 star to be honest.
I am extremely disappointed by the process of this website. I have worked so hard and worked on a project for 1052$. Client was very happy with the project and gave me positive feedback with 5 ratings. Now when i tried to withdraw my earned funds i got message from support that there is an issue with my client's account so that withdrawal can not be processed. Are you kidding me? Is that my responsibility to check all the accounts of my client before go into a project with him? Or why support didn't intimate me when i was working on this project for weeks? Why they only intimate me when i delivered all the source files to my client.? Now that client is not replying to my messages and i am here with this Poor POOR POOR support system they containing with them. Everytime a new person reply to my same concern with his or her own philosophy and that person having few knowledge about my concern.
Some pre-written sentences copy pasted by support. That's really painful and frustrating. Seriously thinking of leaving this website. That is not my duty to verify or resolve the issues of my client. That's support's duty that why the charged us heavy fees and commissions.
I am not going to be silent if i did not get my withdrawal. I didn't worked so hard on my profile to face such situations.
Hello Adi, Marcus here. I understand how you feel right now and I regret to hear that you have experience this. Thank you for sending me an email about this. I have just responded it so we can further discuss what we can do to rectify the issue. Please check my response. I look forward hearing from you again. Thank you.