I order 1-3k a year from Gamestop typically. I order about 24 games during their bogo deal recently all "new". 12 of my 24 games came open and half of which came in sleeves...If I want used games I would order as such. I collect sealed and play digitally and sometimes buy used. In any case, I simply want new replacements. I'm given return labels which I need to find someone to handle this as I had surgery and won't be able to do anything for a while. Whole process is frustrating and a waste of time. I know why the company does things the way they do but I shouldn't be inconvenienced by it.