a d.

TRIED to order a lamp from them, and when I received no confirmation email after almost a week, I checked my bank account to find the charge pending... but still I had received no order confirmation email from the company, so I called them and spoke with customer service. The first rep I spoke to could find no record of the order, even though my bank account showed their pending charge. She swore up and down that she would call me back with some sort of resolution to the problem within 4 hours, and 6.5 hours later when she hadn't called, I called to follow up and she had no answer, not even an acceptable excuse. She just said, "that's SO weird!" and giggled about it... so I asked to speak with her supervisor. The supervisor then advised me to obtain some sort of tracking number from my bank in order to resolve the charge, but when I called my bank I was told that they legally can't give that number out, and why on earth would a company be asking ME to obtain this number, when the charge was issued by them in the first place. I emailed the customer service supervisor back, and received zero response. No apology, nothing. I had planned to order a couch from Joss & Main, but it's a good thing I didn't. Abysmal service.