A D.

I ordered 3 guaranteed VIP tickets to a concert from Ticketsnow. I paid a little more to guarantee better seats and a parking pass. Ticketsnow is very clear they are a resale business, that prices can be more than the original cost and that they don't give refunds once the order is placed. After ordering, I saw many bad reviews and was nervous. Because of this, I made regular calls (once a month-as I bought the tickets several months before) checking on the status of my order. I always had friendly and helpful people answer my calls. My tickets did not ship out when they were supposed to, but when I called was told the seller was supposed to be receiving them a week later than expected and they would expedite the shipping for me at no extra cost. A week to the day, Ticketsnow called me and said the seller had not gotten in the VIP sections he thought he was getting, but had comparable seats available in one of two other VIP sections-my choice. I did not have a seating chart, but the Ticketsnow rep happily helped me decide which section was a better view. They spoke to the seller and the tickets were sent to me the next day. My seats ended up being fantastic and I was very happy with them! They were even slightly better than my original seats! That said, the whole experience getting the tickets was very stressful, so I would probably try to buy tickets elsewhere first just for that reason. However, I still recommend Ticketsnow and would use them again!