In the future, I would rather miss out on a VIP experience than deal with these people. I have not heard back from them and my show is on Tuesday. Today is Thursday. I have a job, and the show is literally on a week day during a time people work I have been trying to find out when so THAT I CAN TAKE TIME OFF. BUT IT IS LITERALLY THURSDAY AND PROBABLY TOO LATE FOR ME. TERRIBLE CUSTOMER SERVICE. AWFUL.