Abigail M.

Beware that their customer service is somewhere in Malaysia or the Philippines maybe - some call takers are very difficult to understand and do not seem to understand me very well. First order, placed in November, was totally missing an item. They did, at least, refund that. What I am VERY ticked off about now is their Christmas Shipping Guide BS! I ordered on December 17. According to the site, you need to order by the 19th at noon for their standard shipping option to get your purchases to you by Christmas. After calling twice and checking online, my sons' gifts finally shipped today and are due to arrive December 26th! Customer service would not refund the $17.99 shipping fee. If you tell customers they will get their order by Christmas so long as they place it at a certain time, then you need to do that! If it becomes apparent that you will be unable to fulfill your end of the transaction, then email with an option to cancel and to let the customer know how much you suck. It was false advertising. As a side note, I never received a confirmation email either. Signals is operating like it's 1998. Shipping should be free. If you ask to speak to a supervisor, they say there is not one available. Total garbage. I will not be ordering from any Universal Screen Arts companies. I hope Jared Florian enjoys a wonderful Christmas with on time presents.