Absolutely terrible customer service. It is literally impossible to get the people on the online chat to take care of an issue. They leave you hanging and take several minutes for each response, asking you again and again to repeat the same information. Then, after all that, they don't even do what you're asking! Unreal. I will NEVER shop with this company again, especially considering there are far better (and more natural) products out there that don't screw up your skin!