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I'm afraid I had a bad customer service experience recently. My fragrance was delivered to the wrong address. Within less than five minutes after placing the order I emailed your customer service informing them not to deliver at the checkout address. My instructions were ignored. Instead, my order was sent to the wrong address. Your customer service is poor. Why do you ask customers to contact you if they need help?
* Fragrance Buy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your review, Aaron! We're always here to help!
I have used their services based on my experience I would recommend them. The cost is not bad for students and also their writers do a good job and on time.
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Horrible! This is the 2nd time I've had issues with no help from FB. The 1st time the package was...
I didn't receive my package and I can't get through to customer service
Hello Aaron, we sincerely apologize for initiating a return to sender for your order and the frustration, inconvenience, and disappointment caused. I'm afraid we are unable to redirect packages to a different address than the one from checkout for safety and security reasons, our apologies for this. We issued a full refund on March 14th after the package arrived back to our facility in Ontario. We reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team