aaron F.

Where are the negative stars? STAY AWAY FROM THIS SCAM!

This all started on Oct 1st 2014 when I moved to a new home 80 miles away from my old stomping grounds. At this point in time I logged into my restaurant.com account and attempted to exchange the certificates for restuarants in my old neighborhood with ones in the new area I am living in. After several failed attempts to exchange certificates following the procedures outlined on restuarant.com's help section I chalked it up to the website having a glitch. A week later I came back to try again, still no luck, two weeks later, three weeks later still no luck. So november rolls around I try a couple more times off and on and still nothing. So I utilize the help contact on the restaurant.com website, explain my situation in detail on 11.24.2014, hilghlighting the fact that I had followed the instructions on how to exchange a certificate multiple times and that it was not working. Shortly after I sent the help request I was sent a reply by somebody named Ashley Lanham, the reply was nothing but a carbon copy of the istructions posted on the website on how to exchange certificates. The very same instructions I had followed and had informed the company that I had followed them in an attempt to exchange. I responded to Ashley Lanham on 11.24.2014 explaining all this again and never received anything further. On 11.25.2014 I sent another email to restaurant.com stating everything that had already happened and that the exchange function was not working, I took the time to highlight the fact that I had already tried this multiple times and that it still was not working and even attatched the previous emails. They responded on 11.25.2014 with nothing other than the instructions posted on their site for exchanging certificates. So I logged onto the BBB and found their phone number and contacted them by phone on 11.25.2014 and spoke to a person who called himself Raul. I explained to Raul that I wanted a refund and I was tired of the games his company was playing, I informed him that I needed to speak to a supervisor. Raul told me that his supervisor was not in and that they had a no refund policy, but I should feel free to utilize the website to exchange the certificates. I then told Raul that I did not believe that a business would be in operation with no supervisor, and that I wanted to speak to a supervisor, the boss or the owner of the company as I was certain that he was not the end all be all of company decisions. I was placed on hold. Raul came back on and stated his boss was in a meeting, I then asked Raul why he had told me that there was no supervisor there and then immediately changed it to my boss is in a meeting. He responded with " you never asked for a supervisor, you just told me you wanted to talk to my boss or the owner." Good job Raul, you fail at customer serivce by the way. Raul also refused to provide me with a direct link to a supervisor, said he did not have a phone number, and there was no way for me to speak with them. Raul would also not provide a name of a supervisor. Put on hold again. Raul then informed me that he had talked to his boss and they were waiting to hear from me. I then asked him to transfer me, he said no and that I should email them at *******@resaurant.com. He said again they were waiting for me to contact them, I said ok transfer me then to their phone. At this point in time Raul was kind enough to transfer me to an extension with a pre recorded message stating that restaurant.com was closed and to call back during normal business hours. Strange since I called them during there normal business hours.

Your Desired Resolution:
In my eyes there is nothing this company can do to make this right other that refund me 100%. I have no desire to deal with this company any more as they possess absolutely no customer service skills at all. They blindly relpy to help emails obviously not reading anything their customers are writing. Their customer support phone line operators, in my first hand experience are nothing more than liars and game players. To me this business is now nothing more than a way to scam people out of their hard earned money. Right now my opinion is that they are thieves, and they have stolen from me as they took money for a service they are now not willing to honor.