Fernando E.

The customer service representative, while nice, did little to solve the issue. I had problems with checking out items and ended up unintentionally ordering a previous item instead. I contacted customer support as soon as possible to ensure a response, but I suspected they would respond right as the item was in production, how convenient as my previous orders took at least 24-32 hours before they were produced.
When they did respond, they gave me a chance to refund the order, but I had to confirm my request for a cancellation a second time. However, after sending them my confirmation response, it was "too late". The only consolation I received was that I could order the item I actually wanted along with the wrong order without paying for shipping for the new item.

In the end, I wasted 20 bucks on a useless item and spent 11 dollars more than I had planned to. The people were nice but nothing was accomplished. So please keep in mind when ordering from Shapeways, remember to make sure you have the right item in your cart when in the last stages of the purchase. And remember that once an order has been placed, there are no refunds and changes.