Renee A.

I am a customer and have been for years. I recently found a gift card for the store for $175. Coldwater Creek not only won't accept it because they are under new ownership. They never bothered to send out a memo/email saying that they were no longer going to accept gift cards, and give their customers an opportunity to use them up. Not only is this wrong and unlawful, it is actual theft. Gift cards are basically money. I have had numerous emails with their customer service department. At no time did they try to rectify the issue or offer an added discount to smooth over the fact that I'm out $175. However, they continue to refer to me as a "valued customer". I have filed a complaint with the Better Business Bureau and while I was filing my complaint, I saw that there is quite a catalog of complaints regarding Coldwater Creek Customer Service. I am very unhappy with their business practices, and surprised that they are still in business.
Before you make a purchase with Coldwater Creek, I would think twice….it appears that there are many customers, unhappy with how they deal with issues of return, exchanges, as well as complaints.