• ZipRecruiter

2024 SITEJABBER AWARD

ZipRecruiter

Overview

ZipRecruiter has a rating of 4.61 stars from 579 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ZipRecruiter most frequently mention customer service, live chat, and free trial. ZipRecruiter ranks 1st among Recruiting sites.

  • Service
    48

This company does not typically respond to reviews

Positive reviews (last 12 months): 12.5%
Positive
1
Neutral
0
Negative
7
See all photos

What reviewers want you to know

Positive highlights

  • My company continues to use ZipRecruiter and will do so in the future because of the excellent customer service.
  • 2024 Customer Choice Winner

Critical highlights

  • Zip recruiter will sell you a single job posting for aorund 500.00 and you will get poor results.
How would you rate ZipRecruiter?
Top Positive Review

“Gets out there”

Michaela W.
6/8/23

My personality job recruiter, only sent me jobs that I'd be interested in, making my job search so much easier.

Top Critical Review

“Scam Company and Unethical”

Byron K.
8/29/23

We ran an add with ZipRecruiter and cancelled the add before the 30 days was up because to of the horrible candidates we were getting. However, unless you delete your existing account, they will keep charging you a monthly fee. This was an account that I had with them prior to posting an employment add this go around. SCAM. I DO NOT RECOMMEND THIS COMPANY, DUE TO IT'S LACK OF ETHICS AND INTEGRITY. This is NOT how a company should do business. TOTAL WASTE OF MONEY! I truly believe that this company uses A.I. And just out to take your money.

Reviews (579)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (149) zip recruiter (63)
Thumbnail of user danielg2052
1 review
3 helpful votes
September 9th, 2022
Verified purchase

Zip Recruiter is such a scam! They lure you in with "Post jobs for free" and you think the first one is free. After not getting quality candidates, I stopped logging in. Oh, I did get a few candidates from India for a job in Kansas. Then they start charging your credit card $18.00 per day. I racked up $1500 in charges before I realized what was going on. Their customer support team is like a brick wall. Why would an honest company bury this kind of thing in the fine print?

Products used:
Recruiting

Service
Value
Quality
Thumbnail of user byron
1 review
0 helpful votes
August 29th, 2023

We ran an add with ZipRecruiter and cancelled the add before the 30 days was up because to of the horrible candidates we were getting. However, unless you delete your existing account, they will keep charging you a monthly fee. This was an account that I had with them prior to posting an employment add this go around. SCAM. I DO NOT RECOMMEND THIS COMPANY, DUE TO IT'S LACK OF ETHICS AND INTEGRITY. This is NOT how a company should do business. TOTAL WASTE OF MONEY! I truly believe that this company uses A.I. And just out to take your money.

Thumbnail of user gisellef7
3 reviews
16 helpful votes
May 24th, 2019

Ziprecruiter is a site that helps in finding job opportunities or vacancies from recruiting managers. All you need to do is register for free, leaving all important information that would help them find job vacancies in your work domain. Immediately they find any, you are notified through a mail, so that you can apply. Their service are free yet, very satisfactory. I commend mostly their promptness.

Thumbnail of user gregoryb331
3 reviews
1 helpful vote
October 17th, 2022

I took ZipRecruiter up on its "free" offer for employer job postings. I received a majority of responses from unqualified candidates. Of the "qualified" responses, I was neither able to get responses to my calls/emails nor candidates to show for an interview. When I spoke to their customer service I was told, "no refund and no appeal process." I will NEVER use them again and advise all employers to steer clear!

Tip for consumers:
Don't use this site...ever!

Products used:
Employer Job Posting

Service
Value
Quality
Thumbnail of user agnieszkad6
1 review
1 helpful vote
August 16th, 2022
Verified purchase

The conversion of clicks is so low for what that you pay, £99 for listing is a robbery!

They do not have claimed traffic and people seeking job which they do advertise, apparently they have huge base, 2 clicks for the whole time is a laugh.

Don't waste your money on job posting here, free options do have more conversions.

Thumbnail of user lisap2616
1 review
1 helpful vote
September 27th, 2022

Job results are completely irrelevant to search terms used. Searching job openings for buyers, and it displays everything from CDL drivers, to fast food, to medical professionals. They email me "great match" results for positions that don't have any similarities to the experience provided in my profile. Worst site I have ever used as a job seeker.

Service
Value
Quality
Thumbnail of user lindsayd45
9 reviews
12 helpful votes
August 22nd, 2023

I am disabled so I would prefer a remote job the problem is, EVERYTHING IS A SCAM! Companies either ask you for money to work or they just don't want to answer questions and make themselves suspicious! I have been on here for 2 years searching and I am stopping today because I just found out, Ziprecruiter is selling ALL my information to other scam "companies" and how do I know that? My mom called the police because a "company" I have never heard of or applied to sent me a check so they could steal my information! The cops even said "This is a scam! People who are on Ziprecruiter all report this company to us". Well, Thanks for the scare and the scam Ziprecruiter! I am so happy I can spot a scam and I didnt give out personal information.

Thumbnail of user flow86
1 review
0 helpful votes
March 6th, 2018

I received fantastic help from Tee this afternoon. She explained everything I needed to know and did not rush through our conversation. Working with her was a grand experience. Keep hiring Reps like this to speak for your Company. I explained to her that the way I was assisted in writing the Posting we only received Resumes from over qualified people and I was requesting a credit for this month and putting my account on hold. Thanks again Tee you were great.

Thumbnail of user nicholasm848
1 review
2 helpful votes
September 8th, 2022

Zip-Recruiter is absurdly overpriced for the paltry and unqualified candidates that are received. I paid almost $700 to get 18 applicants for an entry level position. Only 2 were even remotely qualified. The rest were from across the country or completely unqualified. Very disappointed.

Tip for consumers:
Find another site that utilizes a pay per applicant.

Products used:
General posting

Service
Value
Quality
Thumbnail of user michaelawalters814
1 review
0 helpful votes
June 8th, 2023

My personality job recruiter, only sent me jobs that I'd be interested in, making my job search so much easier.

Tip for consumers:
Block scam calls

Products used:
Cosmetics, vitamins

Service
Value
Quality
Thumbnail of user ls265
5 reviews
7 helpful votes
August 19th, 2022

A company this big and successful should not be sending hard copy mailings to people who don't want them. I gave my info to their company once and then didn't use them and i get constant hard copy mailings. They have zero concern for the environment. I don't do business with companies that do this.

Thumbnail of user gregm829
1 review
0 helpful votes
July 23rd, 2021

Signed up for a trial for which I got charged anyway. I still am trying to deal with these charges.

I received over 40 resumes and the majority of them didn't even respond. Of those who did respond and take my job, all of them did not show. It was all around a bad experience and their customer service was unhelpful.

Tip for consumers:
Look at all the fine print and be prepared for disappointment.

Products used:
Posted job advertisement.

Service
Value
Quality
Thumbnail of user lorettaw11
2 reviews
13 helpful votes
June 28th, 2023

I tried Zip Recruiter; it was very frustrating using it to find a job. This sight has a lot of Scammers on it.
I did not feel comfortable using it.

Thumbnail of user philipr264
1 review
3 helpful votes
August 30th, 2021

Sign you up for $349,00 a month for potential 28 invite for a position, received 2 in 2 weeks in 30 days only had 4 not qualified, get support after 2 weeks only to have agent say if you really want exposure it will cost you $3600, 00, refused never had a candidate to pick from the rest of the time, sent Jordan and email to cancel, never heard, had to call and found out I was set to renew for another month, Beware, on Transmission

Products used:
Employment Service

Service
Value
Quality
Thumbnail of user michellegarren
1 review
1 helpful vote
September 21st, 2023

Do not use this website. No jobs contact you only scam calls and phishing. They sell your information to make money.

Service
Value
Quality
Thumbnail of user gt134
2 reviews
1 helpful vote
May 8th, 2022

I use several job find sites. Ziprecruiter is by bar not great. After filling out my profile completely, 9 out of 19 job references are not related to my job search.
The worse part is, they give out your personal information on your resume to companies not in your field. They sell your information, this is not a sure place to provide anything personal.

Tip for consumers:
Don't provide important email or phone number.

Products used:
Job search

Service
Value
Quality
Thumbnail of user deborahh118
1 review
0 helpful votes
January 25th, 2018

When Robi finally came online in chat, my issue was taken care of immediately and with courtesy. 5 stars for Robi, 4 for having to wait for someone to help me. Ended up starting another task and having to go back and forth between the screens checking to see when chat was starting. Not Robi's fault. Overall, I have used Zip for the last 5 years (as a casual job seeker also) and find the postings to be timely. Have never found a "fake" one.

Thumbnail of user olivera80
1 review
0 helpful votes
September 9th, 2022

I returned to the ZipRecruit platform looking for new work after about a 2 year hiatus. I logged in and updated my profile and attempted to apply for a job.

I received an error, however, that my current email needed to be updated to proceed. Not sure why, I changed it to a backup with the intention of reverting it back to the original email (I didn't want potential employer messages sent to my backup). Although when I tried to switch it back, the platform sent me an error message that my professional email was invalid, even though I had just signed in with it.

I reached out to their support department and they were dismissive of my claims, telling me that I needed to reset my browser's cache and cookies and that's all that could be done. I wasn't very happy with being brushed off and made another request, this time having my ticket reviewed by the internal team. After a few days, I was told that my problem could not be resolved and that I would have to live with using my backup email, despite their platform forcing me to change it. So now my resumé and my cover letters direct communication to my professional email, but ZipRecruiter points to a janky backup email.

I'm not inclined to use the Zip Recruit platform now because it will supply my backup email for communications which is not where I field new work opportunities.

Not happy that my profile was forced to be incorrect.

Tip for consumers:
Use a different platform.

Products used:
Indeed, LinkedIn, Angel List

Service
Value
Quality
Thumbnail of user maryd287
3 reviews
11 helpful votes
May 11th, 2023

Years ago, our company left ZipRecruiter due to lousy customer service, but we gave them another try today, in hopes they'd improved their processes and their people. But we were AGAIN sorely disappointed. After placing 2 of my 5 ads today, I was prompted to 'verify our company,' which I did with a phone call, as requested. But hours later, I received ANOTHER prompt to do it AGAIN. Already exasperated with having my time wasted, I was treated to an obnoxious, pompous twit named JAMES. FOUR times, he told me to 'refresh my screen,' as if I were an idiot or a feeble child. His condescending tone was beyond unprofessional, but he THEN became THREATENING when he told me that 'he could just CANCEL my account' if he wanted. (BIG TALK for a useless, customer service mouthpiece!) Of course, I told him to CANCEL IT. Someone needs to clue James into the fact that it's solid companies like ours that PAY HIS PAYCHECK. Frankly, we've been in business MUCH longer than ZipRecruiter, and it is not by accident. WE ACTUALLY HAVE STANDARDS, TRAIN OUR PEOPLE, & OUR CUSTOMERS COME FIRST. If ZipRecruiter hires ignoramuses like James, it is inconceivable that such a company can help OUR 35-year company to hire ANYONE. ZipRecruiter has extremely LOW STANDARDS for their own employees. Don't bother with ZipRecruiter. There are plenty of other PROFESSIONAL options out there!

Products used:
ATTEMPTED to place 5 employment ads today.

Service
Value
Quality
Thumbnail of user tomb1922
1 review
0 helpful votes
August 26th, 2022

I've been a multi year user of Zip Recruiter and have found it to be a fair value overall. My issue is that when you upgrade your service to try something new for a month and decide to go back to your former plan your former plans pricing increases. I was on a 4 job posting plan and paying $377 and change monthly, plus boosts etc. My guy at Zip suggested a new plan which I tried for a month, cost was $993. Really was not worth the upgrade as it just generated more garbage than normal to sort thru, went back to my old plan and now price is $480. I email my Zip guy twice, no response, I leave a Vm, no response. Finally chased him down to express my thoughts on the price change, nothing I can do I'm told, I had a disco7nt and now it's gone. This had happened in the past as well so it's a management decision not the CSR. I told him it's a sleazy practice, you can tell he's used to the feedback. This is basically a bait and switch tactic. Now the four job plan is going to $575 from the $377 I was paying. I was on auto pilot with the plan and now I'm taking a hard look at the value. Shame on you Zip Recruiter

Products used:
4 job plan

Service
Value
Quality
Thumbnail of user tonya708
2 reviews
2 helpful votes
August 22nd, 2022
Verified purchase

We had a free trial they did not honor. Then told the monthly fee was 249 after the trail. We cancelled after 15 days because we did not find the quality of applicants we anticipated. Then we were billed 349

Tip for consumers:
Do not use the site, it is not straight forward and honest

Products used:
Job posting using a free trial

Service
Value
Quality
Thumbnail of user lljrj
1 review
0 helpful votes
July 28th, 2022

Excellent service and tools. Once I updated my resume I got no less than five views and offers to apply, when I finally took my offer I had three others waiting for my acceptance. I'm very pleased.

Thumbnail of user christianb595
1 review
2 helpful votes
November 19th, 2022

Very deceiving and deceptive billing
I too have had a very bad experience with zip recruiter. Their billings practice is very deceiving and deceptive. They have this box that you have to accept "daily subscription" that you think is for the ad you are running. Then the candidates that they send you don't meet the criteria that you asked for. You get frustrated and pull the plug on the ad. But then you realize after you keep getting billed for $504 that they deceived you and you are still getting billed even though you no longer have an ad listed. Warning do not sign with zip recruiter

Tip for consumers:
BE AWARE OF THIS COMPANY

Products used:
Very deceiving and deceptive billing
I too have had a very bad experience with zip recruiter. Their billings practice is very deceiving and deceptive. They have this box that you have to accept "daily subscription" that you think is for the ad you are running. Then the candidates that they send you don't meet the criteria that you asked for. You get frustrated and pull the plug on the ad. But then you realize after you keep getting billed for $504 that they deceived you and you are still getting billed even though you no longer have an ad listed. Warning do not sign with zip recruiter

Service
Value
Quality
Thumbnail of user matthews2189
1 review
0 helpful votes
July 11th, 2022

I would recommend utilizing other options like Nethire and Indeed. They took our company for $120 and will never see a dollar from us or our peers. We employee 100 people through Ontario and will also be addressing the charges with the BBB and Visa. How can you charge for an account on hold!

Tip for consumers:
Don't use it unless you want applicants from overseas and billing for services you didn't receive

Products used:
Job postings

Service
Value
Quality
Thumbnail of user jeanetteh26
1 review
0 helpful votes
January 20th, 2018

I chatted with a wonderful representative named Angeliqua today. I contacted ZipRecruiter to inquire about the Invite Policy. I needed to know how many invites I can send per day. Not only did she provide that information, but she gave me some really good tips on how I can make our job postings available to a larger audience. I really did appreciate her being pleasant and patient with me while I was asking all of my questions. Thank you Angeliqua!

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From the business

Search for jobs hiring in your area using ZipRecruiter's job search engine - the best way to find a job. Find jobs hiring near you and apply with just 1 click.

Company Representative

Thumbnail of user bernardinem
Matthew S.
Customer Experience Manager
Typically does not respond to reviews

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