ZulilyReviews 4,523

I ordered two tops from them. One was completely different and was something I would never have ordered. The other I never received at all. I didn't want to give any stars but I had to give one in order to post a review. I don't know how they are still in business.

Been ordering for years but, never again. I am tired of the wait time, quality of clothes, being charged immediately and told A false shipping date, ie will ship in 10-15 days, etc. When they know it is coming from China ( I didn't know this) and it will be over 30 days. Clothes not the same quality as 2 or 3 yrs ago.

I ordered a pair of combat boots on the 22nd August 2022. My 17yr old daughter started wearing them on October 20th 2022,which is when she received them for her bday. She has only worn them a handful of times, and when she was taking them off, the bottom of the shoe has come off! She is absolutely devastated! She fell in love with these boots and has taken pride in caring for them only for them to fall apart after less then a month of use! For $74 I would expect a lot longer then that. Contacted Zulily & they refused to refund/replace as they only have a 30day guarantee. I have attached photos and will not be purchasing from Zulily again in the future!

I tried several times and their quality was consistently awful. Thin, see through fabric, and the item not looking anything like the picture.

I placed an order at the beginning of last month and have only received one item. It appears that Zulily is just the middle-man. For anything you order from Zulily, they send the order to their supplier in China who fulfills the order, and then China ships to Zulily who in turn ships to the customer. If Zulily has to place an order then why can't they just have the order shipped directly to the customer? I needed my order a week ago... Plus the sizing does not match what I order elsewhere - everything runs smaller.

I have ordered many things through Zulily over the last 4 years. The products from Tommy Hilfiger, Free People, Jambu shoes and name brands I've received have been good quality. They have some good sales on their name brands. They have about a million no name type brands from China and who knows where else. They are cheaply made and take a couple of months to get to you. With this company as with anywhere else when you buy cheap you get cheap. Don't expect to pay $10 for clothes and expect them to look great and be well made. I try to always get things that say they ship out quickly and they do. Suzanne Betro products are reasonably priced and look good when you get them but you have to wait for them. I've gotten the Ugg brand Koolabura ( I think) and have been satisfied. Shopping here is fine but avoid the really cheap no name products and you will be more satisfied.

Quality of some items are terrible and returns are ridiculously slow. I do not recommend buying from this site.

2016 I was able to leave an review stating the quality or if I was satisfied with the purchased. Poof they took that away after seeing the rating perfectly makes sense. I do not know exactly what happened to this company or if it has been taken over by a certain manufacturing country. Today received an order - order after order still dissatisfied. Will not be purchasing any longer. This has been on my list of websites to buy for over 6 years. Dissapointed!

Received 2 tops. Neither look like the fabric shown and both way too big. Sizing off. Said I could keep both and would refund 15%. Whooppee!

This site is extremely off on the sizes. One out of 5 fit, the rest were way way to small. Only off in store credit for returns. Will never shop here again!

I ordered 5 shirts only received 4 of them.
One crew neck looked nothing like the picture.
One shirt was supposed to be black and Grey was blue
One shirt looked like a tent whoever makes these shirts has no clue what they are doing.
I contacted customer service and they told ke they would refund me 15% if my order and I could keep them Totally a SCAM! DONT ORDER FROM THEM.

I have returned products and they charged me for shipping which is not fair and they dont creditting the return amount into your original payment method they hold your amount till you buy something else.

I dont recommend it to public.

The prices are, on occasion a great deal. Obviously the great prices are often on a limited selection. Waiting 4 weeks for two pair of earrings and Laura Gellar Blush is just ridiculous for maybe saving $10.

So here I was hoping to get my precious order, when on the following day I get an email saying "Your order has been cancelled". No reasons, no information. Just cancelation. The money was taken from my account the night before. So I go to customer support and ask the reason. A few minutes later I get a message that the credit card I booked it on "doesn't have sufficient funds", which is ridiculous because as I got that message I double check the account it definitely had more than 50$ that my order was. So I wasn't given a timeline of when the refund of that money gonna come back. The customer support is useless and sends you automatic messages instead if actually doing anything. This is a SCAM. DO NOT ORDER HERE. It's not worth it. And after asking about the refund, they blocked my email address. Well, that's a Fraudulent complain.

Deceptive advertising, junky product lines and the worst at not answering their phone. I couldn't get thru to them to talk about returning an item. I subsequently gave the item to Goodwill just to get rid of it and ate the loss. NEVER AGAIN!

Zulily stole 2 of my refunds for items I returned and items they canceled. They now turn off my ability to enter a new bank card to pay my outstanding balance owed on one item for $7.49, so I have no way whatsoever to close my account, even though I have a $14 credit balance! They have broken the law a few times, but since they are in INDIA, I guess they can just get away with it! This was my only way to stage my protest here! This treatment is TOTALLY UNACCEPTABLE! I've spent near $50,000 at zulily, since I've been a customer and to be treated with such criminal disrespect is ABHORRID! Hey zulily, hire employees THAT SPEAK ENGLISH!

Getting anything to fit you properly is more of a miss than hit. Numerous times I've purchased from Zulily only to have to either throw it away or send it back. Clothing is poor quality. Dont get sucked in from what it looks like on the website. I have store credits built up from returns. I really want nothing else from them. Only do shopping where you can get a true refund if the item is not what you expected.

I purchased an item and they then didn't want to send me the item I purchased and tried to give me a cheaper alternative. They stated the item was no longer in stock. Lies! They had several in stock in different colors.

This site truly is hit or miss. Some products have been amazing for the price, others have been so disappointing and really poor quality. I've mostly used it for maternity items to do with my first and third pregnancies. What really bothers me is the nerve of shipping. I'm so used to free shipping, thank you Amazon and the Children's Place! Not only does Zulily charge for shipping, and it's not cheap, the items can take forever to actually ship out. Yeah you can "unlock" free shipping, but that seems like a gotcha scheme to me. They also are one of the few companies I've bought from that doesn't do free returns. Oh well, I do still enjoy shopping there, just don't get your hopes up too high!