I sent Zulily customer service a polite email, attaching relevant screen shots. (in 297 reviews)
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I ordered one size 7 pair of shoes. first time customer. you get no order confirmation #on your email.So I dont know. I usually order from amazon. I love amazon. they snd an order confirmation plus you also receive a date that your order will be shipped. And another once it has been shipped. Order always arrives when they say it will. I love amazon. I won't be ordering zulilly again. Dont know if the shoes are coming or not.
I got lured into this site by having to give them my email before being able to look at what they had. Every low priced item was either out of stock, or had sizes no one wears. I tried to find something in my size, but the only items in my size were expensive ones. I believe that one of the phony sale items actually exist.
I have taken a chance and ordered several times and each order took 2 months to receive. If you need quickly, forget it. Some of the clothing was adorable and some was cheaply made. Unless I can get a good deal on good quality clothing, which is hard to find on Zulily, I won't order again. I'll wait till department stores have sales and I won't have to worry about shipping cost and lengthy delivery time.
I ordered dress for my daughter and niece. Finishing of dress is so bad. They used glue to stick bow on frocks which is visible from sides. Stitching threads are out.
Don't go by picture, in picture it looks nice but quality and finish is not good.
I bought three tops, two were the same. The two that wrre the same bled in the washer and onto other items. The decorative threads on the tops came unraveled. The other top I had to alter because it was too tight at the top and could not return it. The decorative threads also unraveled and the bottom hem came undone in several places.
I really liked the tops and got several comments, but it's not worth my money to try and purchase any other item. I'm sorry.
I have ordered from Zulily several times. I will advize, only buy from actual stores that are being sold on Zulily that you can back check. There are a few stores that I buy from that are on Zulily every couple of months at cheaper prices. I have never had anything not fit or be of poor quality, however, it takes three weeks or more to get your items. I order some items almost two weeks ago and they still haven't even shipped. That is probably the only downfall, I have had anyway. Just know that when you are looking for quality clothing for cheap prices, it is not always going to be as you expect. Yes, I often find good deals but when I am paying $10 for a dress that would normally be $40-$50 at a boutique, I know that it may not be as good of quality or exactly what I want. But if I do come up short, I only spent $10.
I'm not sure why Everyone is blaming Zulily for the poor quality/fit of some items. Like us, I'm assuming all they get is a photo and a write up about the products. Given the number of suppliers they deal with, there is no way they could thoroughly review every single item.
Anytime I've had an issue with either the quality or an error with the order (e.g. The item I received I was not as depicted in the photo), I've simply taken photos of the item in question, attached them to an email to Zulily explaining the issue, and they have immediately refunded me the full purchase price, added a credit to my account, and have told me to either keep the product or donate/discard it.
My only issue with Zulily is that you are unable to return items that you just don't like once you've seen them in person and/or tried them on. Nothing really "wrong" with them, just not quite what you were expecting.
I have emailed Zulily several times about an order I received. The 3 items are a very small fit for a plus size. I want to return these but no one EVER gets back to you. I have now had these useless items of clothing for a couple of months. I would like my money back and to return these items. The customer service is very poor.
I ordered for the first time on zulily, and received the item I ordered and was shocked at the poor quality and fit. When I called to do the return, I found out that the items aren't returnable, but that they would do an "exception" and send me a store credit. Really? Why would I order something again from a site to which I can't return the item if it doesn't fit or meet standards? Complete ripoff.
I have ordered about 50 items and rarely do I have an issue...it seems a lot of the negative reviews I have seen were re: items too small.....I only had one issue when I ordered a dress that was too small....customer service was extremely pleasant, and gave me a refund, and I donated the item to charity and then re-ordered the same item in a larger size. I am tall and thin and most of the small sizes fit me. I hate shopping in stores and at the malls...I am very happy with Zulily and receive many compliments from friends and strangers about the outfits I wear..too bad I don't own stock with Zulily as I have referred many people to Zulily!! I am a loyal and satisfied customer!
I'm so sick of ordering on line and having to give my clothes to a child because they are so small I usually wear a 1x at mall type stores so I ordered a 3x and couldn't even get my arm in the sleeve also fabric was very cheap the styles are so cute it sucks me in every time but no more I'm done because the pictures are 2 completely different things and they are not even that cheap in cost I paid $24 for a shirt I can't wear Don't buy from this company the clothes are less quality than you find at a dollar store!
I ordered 4 times from zulily. I can say I am very please with all, the products and the service. I ordered well known brands so I did not have any problems with the sizes or the quality of the product. I ordered 4 pair of shoes and many baby clothes. Delivery took 2 weeks to Australia. I am pleased with that as here delivery takes longer usually. People are too lazy to check what they are buying so if ourse they are disappointed. I had some bad experiences shopping on other websites but it was mainly my fault as I did not check the items properly.
I fell in love with a beautiful dress on Zulily. It looked wonderful in the picture so I ordered it. This was my first time on Zulily. I received it actually earlier than the anticipated date. The dress did not look anything like the picture and therefore did not meet my expectations for the reason I ordered it. The picture make the dress look, full, with a lot of body. The dress I got was a limp bit of material, I don't even think the dress in the picture was the actual dress they sent me. I will not waste my money again.
I ordered some outfits as I am going away and really liked the styles online.
I was careful to check the sizes and chose ones that would give me lots of room so that I could make them smaller, if needed. Well, my sewing machine will stay where it is as these clothes are far too small for me. I cannot tell you what a disappointment it was to lift them out of the box to see, just by holding them up, they are not true to the size they are supposed to be. I would say they are 2 sizes too small.
I have never ordered clothes online before and this company has taught me never to do it again. Any company that stands behind its product would allow me to exchange this box of clothes for a bigger size but not this one. Now I just feel foolish for having been so gullible. I should have saved my money for clothes that are true to size. It was an expensive lesson and one I will not soon forget.
First time ordering. Yes it took a while, but I am patient. We live in such a "gotta Have it now " that we become so impatient. Anyhow, 2 tops ordered, one fit and the other one didn't. Called Zulily to day and got full refund for the one and applied that to another order. The top I got I can keep and will donate to homeless shelter. What store in your area offers you that????
So I have been shopping from this site for the last three years and have placed over 20 orders. I have only had two issues with orders and have had great customer service so far. Some of the clothing items were less than expected and i have chosen to stick with brand name products when purchasing form this site. i check the Zulilly price with other online option such as Amazon to see if I am indeed really getting a good deal. I have learned to expect the delivery to be slow.
I've been shopping for my on zulily for the past 4 years. I have also waisted thousands on zulily the past 4 years. Every time I say I'm done ordering from there I see something that "might finally be good" but nope the quality is horrible, and you can't return. Also ,shipping costs are way too high!
You can go to marchalls and find the exact same things for a lot cheaper. Also, jane daily deals is my new go to. I have NEVER had a problem with quality and they ship to you within a week!
Zulily is a great idea but if they could sell us quality I would consider buying again, until then I'm done
Finally received my order after 4 weeks of waiting. Two swim suits were exactly what I had expected, fit well and I'm happy. Two tops are completely mis-sized and unwearable also of very poor quality. Another top seems about twice the size it should be, but maybe I can alter it. A dress is also oversized and will need to be altered. A pair of Clark's sandals were as advertised, fit perfectly and I'm pleased. All in all, I don't think it is worth the wait or the guess on sizes when nothing is returnable. I would call mis-sized clothing "defective" but apparently that is not a sufficient reason for Zulily. to "make it right"
Things I don't like about Zulily:
♦ Items are not returnable. I even ordered 2 sizes since sizes from most manufacturers vary. Neither fit, and now I'm stuck with both.
♦ Advertised items aren't offered for very long, so you can't take time to think about your decision and are more likely to make impulse purchases.
♦ Shipping takes a very LONG time.
♦ When you click on an ad for an item you like, it frequently does not take you to that item. That's because that item in no longer in stock...which they should then stop sending you advertisements for it!!!
♦ Until you unsubscribe to the daily emails, you will be reminded daily of your wasted money and senseless purchase.
I absolutely do not get all the negative reviews for Zulily. I have ordered about 8 - 10 womans clothing items and have received them when they said - about 2 -3 weeks shipping. The quality was excellent on the dresses, the tops comparable with department store goods and the styles different and cute. I am so pleased that pretty much every day I pop in to Zulily and see what's new. I just don't get it. Are people REALLY getting ripped off that much? I guess I've been the lucky one!
I received my second order from Zulily and was. ver satisfied, although the dress ran big. I went to the makers website and the dress was 40.00 dollars more and all the reviews said it ran large. The material is great the colors are great. I guess you get what you pay for. The items I purchased that I paid over 20.00 for turned out to be great. So with that being said I will make an amendment to an earlier post, I will tyr them again...I will do my homework first.
Unfortunately, the quality of the products is not very good.
I recently received a top that I have worn & washed once & the seams are coming apart. It is poorly made & the fabric is also of cheap quality.
Another issue I have is that the items are non refundable/returnable.
I could deal with the wait time if the product was worth it, but it's not!
I have never ordered any brands on Zulily with which I was not already acquainted, limiting purchases to babies' and toddlers' clothes. I have not been in a rush to receive the shipments, either, although they certainly can take a while. So for my needs (desires, actually) as a grandmother to be for the first time, Zulily has been a lot of fun - and it can be VERY addictive with all the cute children's wear.
I fell for the tv ads so I ordered two little dresses ... with taxes/delivery $53 ... so roughly $25 each .. took 10 days to get here and the quality of the dresses was horrible ... I can't imagine how they'll survive even one hand wash ... seams not sewn properly and threads hanging everywhere. I e mailed them and to their credit they refunded the amount of my order; did not ask that the items be returned and gave me a $15 credit on their site. However, I don't intend to use the credit due to the fact the dresses were pathetically poor quality and the length of time for the order to come. I'm back to ordering from Bay and Sears where I know I get good quality and items arrive in 2/3 days.
Becareful what you order. I ordered 7 items and can only wear 3 of them. I ordered 3x and they are the size of an adult medium. Everything I ordered was unreturnable, so that big of a size difference is unacceptable. Items also took 3 weeks to arrive.
Based on the reviews, I was hesitant at first and I did get a bad order the first time I ordered. But customer service was kind enough to refund. From then on I'm careful when ordering and look through all the details mentioned in the description. The kitchen and other items are unique and good pricing too. Waiting for the shipment is no big deal for me.....so I am very happy and satisfied with my purchases. I've ordered 12 times so far. Thanks.
The TV advertising finally got to me and I placed an order. Should have tried 1 product first, but instead I ordered 3 pairs of shoes a dress and a top. Was shocked when I received the delivery. I wear a size 9 and ordered some flats in a size 10 -- and they were too small. The sizes are weird. Bought 2 pairs of heels. When I opened 1 shoe box, the shoes were covered in a weird dirt and a hairy dust. I have no idea where they came from or where they were stored, but not in the shoe box. Gross and disgusting. I wiped them off with a damp paper towel which turned black, so clearly my feet are going to turn black if I wear them. Not knowing what the weird dirt was, I probably won't dare to put them on my feet. The other pair was super cheap - fake wood, fake leather and had a very strong chemical smell. Extremely uncomfortable - I will never wear them. So 3 pairs of shoes I can't return. I don't think a consignment shop will take them, so I'll dump them brand new and unworn in the "clothes donation" box at the local shopping center. What a waste of money.
The top was definitely junk, but a cute style. So I thought I could wear with nicer quality skirt and jewelry to camoflauge the junk quality. But when I put it on I noticed a small stain and - though I'm a true size M I couldn't button the buttons across the chest, too tight. Can't return so it's a total loss. To the donation box.
Don't know where to begin with the dress - again, junk. Had a smell, hung strangely.
I don't know where they get the junk they sell but I feel like an idiot for having purchased something that I couldn't return. Please don't waste your time or money.
Tip for consumers: Total junk - do NOT spend the money!Ask Susan about Zulily
Bought 2 tops, took 3 weeks to arrive. Both were ordered the same size, one was too small. ( Luckily I had a friend who could wear it) the other one was that badly made I had to take it apart and remake it. I am pleased with it now, but I won@t be shopping with Zulily again.
I ordered a cute tank top in the plus size shop. The sizing guidelines indicated that a 4X was a size 26/28 - which is in keeping with traditional Plus Size clothing, so I ordered from Zulily for the first time.
When it arrived it was barely a misses size Large. The printed tag said "4X", but it was FAAAARRRR from it. I will never try to buy from Zulily again. It was a big disappointment.
They did refund my money and did not require me to return the super-duper small tank top, so that was nice because I hate the hassle.
I have ordered probably a 100 items from Zulily over the years. Out of those, a few were poor quality. The good news is that the customer service is outstanding! They offer a full refund, no questions asked, when you are not happy with a product. I love the selection, prices, and convenience of shopping with Zulily and would highly recommend it.
I had to cancel my order (placed 10 days previously), when I realised the delivery date would be too long for my needs. I sent an e-mail to Zulily requesting a cancellation and refund. Within 24 hours the funds were back in my account.
Contrary to previous reviews - the service I received was excellent and courteous.
I will use Zulily again.
The reviews are so SCARY that I will NEVER shop with Zulily because the reviews are terrible!
1. Reviewers say Zulily batch orders from the manufacturer and then the customer has to wait.
2. Reviewers say Zulily does not accept returns even if the mistake is by Zulily.
3. Reviewers say the Zulily website requires to create an account even just browse.
4. Reviewers say Zulily products are inferior quality with cheap materials and poor construction.
5. Reviewers say Zulily shipping way too expensive.
6. Reviewers say Zulily is a complete RIP OFF or a SCAM!
I Googled "swim suits by bra size," Zulili came up, and had a lot to choose from. I ordered several hundred dollars worth. After my order was submitted, Zulili sent me an email to "tell me how it works." Wish I had known up front, because I would have not ordered from them. They wait until they have a lot of orders from the same manufacturer, then order in bulk, that's why it takes 3 ti 4 weejsd for delivery to you, the customer. Also there was a mixup on my order, so I got two of the same item. I know I did not order 2 of the same, but they will not accept a return. RIP OFF!
I am at a loss to understand the stridently negative tone of many of the Zulily reviews. I discovered the site recently and am delighted with my purchases (dresses, tunics, leggings, jewellery). It seems that many of those giving one star did not read how Zulily operates prior to purchasing. They state openly that their merchandise might take longer than usual to get to customers and they explain why. They also say that they don't take returns and once again explain why. The clothes I bought fit well and the quality was good. For the prices charged, the value is remarkable. What's more, the site is user friendly and great fun to browse.
Tip for consumers: Read the explanatory material closely and ensure that you interpret the sizing chart properly.Ask Marian about Zulily
I hate that I can not simply shop, I don't mind giving you my email each time but I hate that I have to I've a password. No one else requires this for mailing lists. I use multiple passwords and i can never remember my password for your site so I have to reset it. Really? I won't click on your site anymore or purchase from you again...its simply a pain in the butt/.
Zulily is a ripoff! If what they are selling are "designer" clothes, then then my horse is really a Unicorn!! STAY AWAY!! Clothes were from freakin Mexico, smelled AWFUL, were the tiniest size 12s EVER! Cheaply made, sizing is ridiculous, and waited 23 days to get! The BBB should be chock full of complaints about this site!!!! Pix do NOT match what you actually end up with! NEVER AGAIN!
Tip for consumers: You will be wasting your money, and will be beyond disappointed with your purchases! Zulily is a disreputable site that falsely claims they sell "designer" clothes at a huge discount. LIE. The clothes they sell are manufactured in places like Mexico, Guatemala, and some clothes have NO place of origin on them!Ask C about Zulily
I ordered a pair of Minion slippers for myself and i have to admit that i was a little bit nervous and a little bit hesitant at first because of all the bad reviews that i read but i decided to go ahead and try it anyway and I'm soooooo glad that i did!!! Not only were they shipped within 2 weeks but they only charged my debit card once (not twice) and they didn't even charge it until after the item was on it's way. The slippers were exactly like the picture that they posted and I've gotten a ton of compliments from people who see me wearing them on my feet. I'm not sure why there are SO MANY negative reviews on here and I'm sorry for those of you who had a crappy experience but my experience was GREAT!!! :)
On June 27, I used Zulily for the first time to order some clothes. My account was charged fro this order on June 28. I still haven't received my order. I called today and was told that this is normal, and it can take as long as a month to receive and order. I don't think they should charge my account until they are ready to ship.
I won't ever order from this merchant again.
I was already upset because my order took three weeks to ship. When I finally received the blouse, it had streaks of white where the dye hadn't taken, so I decided to return it. I couldn't find anything about returns on their website, so I called and was told by a Zulily representative that they didn't accept returns. I will never do business with this rip-off company again.
I have looked at the ads and have thought there were several items that I would like to buy. Glad I read the reviews! A couple of bad reviews or comments I can overlook but when there is page after page, that tells me that Zullily is not worth the trouble.
I have used Zulily to purchase dress and kids clothes - TWICE and boy what a blunder it was. Both the times I got cheap quality stuff which did not look like the one in the picture. The kids clothes was a complete joke.. I ordered it for my 6 yr old and its so tiny that my 3 yrs old could not fit in. The dress said soft satin on the website but the material we received felt like plastic :( Will never be buying from zulily again.
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