ZillowReviews 582

They do not respond to support issues, at all. I have emailed them over 10+ times and called the same number. They will not take the call if you are not a paying Premier Agent, but will if you call sales, so that's what I call. My Zillow profile is missing 7 years of sales, millions of dollars worth of sales in 3 Texas cities. They have done nothing to correct the problem and again, don't even have the courtesy of contacting back...about anything. Yet they call me on a regular basis trying to sell me Premier Agent!

I reported Zandeep Kumar which is a real estate agent associated with Zillow, for a harassing and delusional email I received from him this morning. I was considering on renting a property through this agent, I accepted a job offer in Virginia I am currently living in Florida. I did not get the job in Virginia I informed him that via text i gave him a 500.00 deposit but I did not sign ANY lease because I no longer needed the apartment. I lost my deposit which is understandable, but I am extremely confused and uncomfortable by his email I received today saying that rent is due and to please pay in order to avoid any penalties. I never stepped foot into that property and I never put my signature on anything, he was very adamant on renting this property to me but I was not able to take it, I have proof from our text that I never moved forward with this apartment he also said in the text that he understood and he will find another tenant. This is a very serious situation, and I will take any legal steps necessary if he decides to proceed with any kind of penalty.

We became Zillow Premier agents 5/29/24. Our first experience was a showing "no show," that was double booked with another Zillow agent, at the same property, 30 minutes prior. Agent support could not explain how this could happen. We agreed to paying $800/month for 4 leads who Zillow said would be verified pre-screened, pre-qualified leads that are ready to buy and are requesting to book appointments. This lead counted as one. With multiple calls, emails, and an escalation to supervisors, Zillow still has no explanation how this happened. They have now credited $250.00 for this one lead. In 2 months, we have had 2 bookings, both no shows. 2 calls were customers who already have agents, 2 calls were customers who requested to speak with listing agent only, 1 who pushed button to speak with for sale by owner, and none who were pre-qualified or ready to buy. In addition, we had multiple messages that we had missed a Zillow connection call, though our phones did not ring. We connected two phones to our account to ensure that we didn't miss calls and troubleshooted re-uploading app, resetting phone options, etc. and could still not answer calls once they did ring. Each of these went against our answer % rate and showed as missed or declined. When we received other calls they repeatedly failed to connect though we answered every time. We reported this multiple times through calls and emails and requested a refund. Agent support assured us that they were working to resolve and app was being updated and problem was being reported to their engineers then committed to follow up but would not return calls nor have ever provided compensation. Each failed lead was a missed opportunity to connect with a potential client which is impossible to put a price on. None of this was due to our phone system or lack of understanding how to answer. Our phone works perfectly for our other leads and clients every other day. Our phones are our business. We looked at a lot of reviews on other platforms and now realize how bad it is. We wanted to do this review to help any other agents thinking of become a premier agent. Don't waste your money it's a scam.

Sent from Mail for Windows

I got scam of $342,941 by an agent whom I found on Zillow after I made payment I didn't get a response from him I was able to get my money back with the help of Reguls.online they did all they can for me to get my money back all thanks to them you can contact them if you're victim of scam

You can't ask a question without getting inundated with calls. I was looking at a property and a question was not addressed. The only way to get information is "contact the agent" and it isn't even the listing agent. It is any vulture that wants to reach out to you. Even when I specifically said to contact me via email, I was fielding calls all morning at work. Why make this so hard?

The worse service company! They do not know how to design or debug their products. No customer service; their bot sucks

I have just paid my last monthy extortion with Zillow. After 8 months, agents attending all recommended seminars and almost $20,000 here is the breakdown of my outcome.
1. Sales 0
2. Listings 0
3.Leads that have a great shot of buying and or selling 0
4.Leads that have a small amount of buying or selling 0

It's too late for me save yourself a lot of time and money run from Zillow.

Pre-approved then approved. Oh wait, we need this & this & this. Then no...we can't do this without other income. Lies.

Zillow and its affiliates control over 70% of the market, which can only be characterized as a monopolistic position. Few years ago, Zillow allowed owner to post their houses for sale in a more or less fair fashion. But Zillow was a big threat to the monopolistic position of the NAR and was in a way eroding their stronghold on the market, adding the fact that Zillow also controlled most of the listing market. The NAR (National Association of Realtors) then made a deal with Zillow, and now Zillow hides all the listings of forsalebyowner -- basically fsbo have no visibility whatsoever and the vast majority of buyers who use Zillow simply will never find them. Trulia belongs to Zillow and simply does not allow non-realtors to list there. In other words, NAR, Zillow et al deploy unfair practices to artificially control the market and maintain their stronghold on the market by artificial and unfair practices and means which then can only be characterized as a monopolistic position -- it seems that our anti-trust laws (Sherman anti-trust act) have no validity any longer.

All in all, one is going to waste ones' time posting a property on Zillow. It is completely hidden and the only ones who know about that hidden features are realtors -- and you will only receive realtors' calls, 99% of the potential buyers will never see your listing. One of the States Attorney Generals need to look into that clear-cut violation of the Sherman Anti-Trust Act.

I've been using Zillow for quite some time, and while I appreciate the platform's efforts to help people find the right real estate agents, I'm deeply disappointed by its review policy. Zillow's refusal to publish negative reviews is a major drawback that undermines the credibility of the platform.

In my recent experience, I had a less-than-satisfactory interaction with an agent, and I wanted to share my honest feedback with the Zillow community. However, to my surprise, Zillow rejected my negative review because I hadn't formally hired the agent in question. This policy essentially silences the voices of individuals who have had negative experiences with agents, preventing them from warning others about potential pitfalls.

Transparency is crucial in the real estate industry, where significant financial decisions are made. Buyers and sellers deserve to have access to a complete picture of an agent's performance, including the good and the bad. Zillow's current review policy only serves to create a biased, overly positive image of agents, which does a disservice to users.

I believe that Zillow should reevaluate its review policy and consider allowing reviews from all perspectives involved in a real estate transaction. This would not only enhance the platform's credibility but also empower users to make more informed decisions when selecting an agent.

In summary, while Zillow is a valuable resource for the real estate market, its refusal to publish negative reviews is a glaring flaw that needs to be addressed. Let's work toward a more transparent and user-centric review system that benefits everyone in the real estate community.

Zillow is better than others for evaluating home value...

Thank you Mr Ron Jenkins for everything you have done you're are amazing realtor and person you kept it

I have a home listed incorrectly on Zillow. I have called multiple times and my Realtor has attempted to contact them as well. Neither of us have been successful despite the message- We will get back with you shortly. We are going to miss out on multiple views due to Zillows error. I have a 4 bedroom 2 bath home which Zillow has listed as a 1/1. I understand mistakes happen but have the means to correct the mistake. This is completely unprofessional and going to cost me in the end.

Information is inaccurate. Customer service sucks. They fool American consumers. The typical website clent is also a resented and negative individual

I was viewing homes (at 10am) on Zillow and identified one that I wanted to see. I requested a showing of the specific home - same day at 4:30pm. I received a message from Zillow, requesting a phone call, which I was unable to do until 1:00pm. The Zillow response - they would call me at 1pm to connect me with a real estate agent. I responded, is the home available to view that day at 4:30pm, as I was 2 hours away and needed to make arrangements? - the response from Zillow was they would connect me and it would be fine.

At 1pm, "Zillow called" and connected me with an agent. However, the agent was not from the same area of the specific home and was not available at 4:30pm to show the home, even if it was available. Zillow basically matched me with an agent that 1) did not live in the area 2) was not available. Either Zillow's technology is unable to determine simple parameters or their agents simply take things they are unable to support.

Results 1) I will only use Zillow to look at homes, but will not use them to connect me to agents (Zillow does not get paid). 2) I will not use the agent / agency that Zillow connected me with - as they completely wasted my time! Agents - if you can't meet at the specific time or provide the service, do not respond to a Zillow request.