Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
I am a Firefighter with South Brooks Vol. Firefighter Department. We are a small Department and as such, we are permitted, within certain permaters, to order our own ID'S. In 2022, I ordered a Department ID through Zazzle. At tge time, this private company, as absurd as it was, demanded that I provide evidence that I had authority to order the ID. I sent evidence and the order was processed. Yesterday, 20 June 2025, I needed a replacement ID. Despite having evidence that I am a Firefighter and First Responder, they rejected the order, again demanding I show proof of my authority. Once again, I provided, letterhead written by our Chief to AT& T Firstnet, allowing special access to disaster communications. I provided my medical credentials from the American Heart Association. I sent photos of myself in uniform and anything else I could think of. I even sent a follow up email from my Department email (we had to set that up ourselves). Again, they rejected the order. I couldn't for the life of ne figure out why. After some research, I learned that this company is listed out of California. I learned that they are anti-Dirst Responder. I learned that they associate all First Responders with ICE, CBP and other Law Enforcement entities. Yet, they are the first to call 911 when their houses burn or they get in a car accident. Overall, the sentiment is anti-american. Moreover, I learned from various complaints that their designers are outsourced to India and other non-american entities. I found that they often exploit and fail to pay for the work performed by these contractors. I risk my life every day for complete strangers. I served my country in the Army and as a Public Defender investigator. This behavior is deplorable by this company and it is my belief that the public should avoid doing any business with them. "Go woke, go broke".
I have ordered invitations from Zazzle before and they were fine. However, I ordered customized plates and bowls for my granddaughter's 3rd birthday party. It was stupidly expensive but I was wanting to splurge a little. $64.00 for 40 plates and 64 for 40 bowls and not free shipping offered. So I spent 151.00 which was extreme but anything for my only grandchild. They arrived today and though the design is adorable, the plates and bowls are flimsy as they can be. We will not even be able to eat food off of the plates. They are about the quality of the 100 white paper plates you get at the store. The bowls are slightly better but the price is ludicrous for the terrible quality. I do not recommend buying personalized plates or bowls, the quality sucks and they are ridiculously expensive. Do better Zazzle. I have a total waste of money on my hands.
Hello Stacey,
We are so sorry to hear about your paper plates and bowls order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right.
Please contact our customer service department for assistance.
We can be reached at social@zazzle.com, or give us a call at 1-888-892-9953.
We look forward to assisting you further
Thank you,
Kitty
You can't beat the quality of these shirts at this price. Shirts came fast as well.
The Wedding invitations came in accordingly. However, the Wedding Details insert had super tiny print and there's no way it was legible to be read. That font size should not have been permitted as the given font size. I am now waiting on my refund for the Wedding Details insert. Also, I didn't understand why the prices kept changing and too, they should make it easier to select the same format but have different color icons as when ordering clothes, you can see the other options available.
Hello Shea,
I am so sorry to hear about your enclosure cards. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Kitty
I have been ordering stuff I needed for wedding, they always come out phenomenal and I have no issues with them!
The whole process from ordering to receiving the product was easy, convenient and prompt. The invitations were just as seen on the site and beautifully done. I would order from this store again.
Excellent Experience. Quick service and delivery. Very happy with the look of the invitations!
The invites were well made and very cute. Still more expensive than getting a design and printing elsewhere but I liked the convenience.
Couldn't be happier with my order! Zazzle came through when the original order was destroyed upon receipt. Very easy to work with!
Easy website to design, quick perfect delivery! Love it so much
Good job zazzle.
Nice mug for drinking my big ol' cup of coughy
Everything always comes out perfect. I use these squares as my price tags!
Easy to order and of solid quality, I would order from Zazzle again.
I was able to earn cash online when I told Charles wiston Oliveira on quora my online experience his profile explains details of instructions on how to earn by sharing online experience.
First shirt was too big, so Zazzle sent another & told me to keep the original, only paying shipping.
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.
Hello Anthony,
We are so sorry to hear about your experiences with our content management verification process, and would be more than happy to look into the matter further for you. Rest assured that a member of our specialized content management team will be in touch with you regarding your order.
Zazzle's facilities are primarily based in California & Reno Nevada, in the United States. However, we also have an international headquarters based in Cork, Ireland, and a number of partner manufacturers throughout the US. Our designing platform additionally welcomes designers and contributors from across the globe.
We look forward to assisting you further.
Kindest regards,
Zazzle