I order 2 St. Patricks day shirts almost 2 weeks ago.
Zazzle Reviews
1800 Seaport Blvd Redwood City, CA 94063
552 Reviews for Zazzle.com
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Zazzle is a great place to make custom tee shirts for gifts. You can design your own using their website, or you can upload a picture. The shipping is quick and the prices aren't bad. My biggest complaint is how slow their web interface can be. I've ordered 3 times, but the last time I gave up because their site was so slow and I used CafePress.com instead which is also good.
I wanted to comment on how great Zazzle.com is as an on-line company. To welcome the newest member of my husbands family, baby Elli, everyone will be getting together in a few weeks to meet her for the first time. (She was born in August & lives in Wyoming with her mommy & daddy). As a family tradition, we get a button for each big ocassion we are together. So, in honor of little ms. elli, we wanted to order a button with her picture on it to celebrate "Elli-Palooza!" So, on Friday, I downloaded her picture, created the button and ordered 20 of them to be shipped. I received an order confirmation email immediately. Then, on Saturday, I received another email stating they were being shipped! AMAZING! Not only did the company deliver what they promise, they deliver quickly. We have ordered from them before and will do so again! Thank you Zazzle.com
I have never placed a negative review for any internet company before even though I have been shopping online for years. I have never found such a difficult company to deal with. I tried to pay through Paypal, but they never directed me to the Paypal site so I could choose where I wanted the funds to come from, so I had to cancel the order. I have never had a site place an order through Paypal without directing me to the Paypal site. I placed the order again, and they apparently sent a confirmation e-mail to an old e-mail address that I have not used for 6 years instead of the email address I supplied, then cancelled the order because I did not respond. The 3rd time I tried to place the order, they insisted that the billing address I gave did not match the one on file with my credit card company, even though it most certainly did match. I contacted my credit card company, and they siad that there was no problem on their end, and that they had supplied Zazzle with a phone number to call if they had any questions, but that was apparently too much trouble for Zazzle, so instead they just kept sending me emails threatening to cancel my order if I did not supply sensitive information to them via email. When I tried to phone customer support, the person I talked to said he could not help with billing issues. Even though Zazzle only gave me 48 hours to reply to their nasty emails, they couldn't respond promptly to my emails asking why they needed this information. Finally I got an email giving me a number to call for their fraud department - what fraud? - and said I must respond within 24 hours or the order would be cancelled. When I called, I repeatedly got voicemail, and no one ever reponded to the messages I left. This all seems to be some sort of scam, and the company seems to be very shady. At the very least, they have a horrible customer support department. I will never order from them again, and I would advise anyone thinking of ordering from them to try to find the products elsewhere, This is one dot com company that needs to go under.
Agreed
I have used cafepress without any problems so far...
Yippie, Cafepress..... Used them a lot :)
My experience was quick. I placed an order and used a credit card. They said the order didn't through. Ok, maybe I mis-entered the card number. I tried to get back to the site using a known password. It didn't work. I reset password TWICE and still couldn't get in. Their website has problems and I just gave up. I'm thinking of flagging my credit card based on some of the reviews that I've read.
Horrible....bureaucratic idiots
Zazzle refused to print a poster for me because the poster contained the picture of a sign of Mt. Bachelor and they said I had to get a release from the resort???? This poster was for may daughter commemorating her participation in the Junior Olympics held at Mt. Bachelor. Basically, they refuse to print any image that has a copy righted logo. They claim it is copy right law....so I guess every private use photo that has any logo or image that is copy righted must have a release before they print it...they need to get real. Don't waste your time with these folks
Zazzle may seem to take copyright law to the extreme, but they are a big company and face a lot of liability from all their shop keepers and customers. If they weren't so strict, they would be out of business due to lawsuits. They are simply following the law - it has nothing to do with them being "bureaucratic idiots". Even if you had went to Fedex Kinkos or Staples, you would not have been able to print the image.
I actually disagree....I found a very reputable service that printed the poster with the very same logo in the very same picture that Zazzle rejected. You see while there are laws about copyright infringement, the law is applied with the reasonable person test. The reproduction of the image was for personal use not for commercial purposes. What ever happened to "common sense"?
Common sense doesn't live at zazzle. I don't think they care much about stepping on the rights of individuals intellectual personal or commercial property, as i know for a fact they allow their customers to sell products at zazzle under company names that don't belong to them. I've written zazzle without getting any response. The posers there actually use our domain name and tagline, but changed the look of our logo. Guess they feel that it is ok to steal a brand name as long as you change the look of the logo. If that were ok, millions of people would have already redesigned the NIKE logo and would be doing business as NIKE. Appears that zazzle makes calculated decisions in regards to infringement. Further investigation is warranted. Common sense says yes, it's ok to reproduce the work as long as you're not going to resell it and profit. Maintaining the guidelines set forth previously in color, quality, etc. When you profit from the reproduction is where the law steps in, and that's what zazzle is allowing their customers to do. Zazzle should practice what they preach!
I have had the same problem, found other companies using my name, then the other company said at the bottom sponsored by zazzle. Ive tried three times for artpro, with no repsonse, I have won ribbons. The customer service plays dumb. and are very vauge. I went into my zazzle website from the internet and was nothing like the store I set up when I was in zazzle. N Wilson
the customer 'support' is a joke. they're extremely rude and act as though they are above everyone.
still waiting for some cards i ordered , mabe i can use them next 20th anniversaty i have...oh no wait its never going to come again ..thanks zazzle
bad, bad, bad
don't waste your time and money, they sent me the wrong product twice and missed my deadline for weeding invitation. Website look good but service and product horrible.. Not recommended at all, be carful
sorry to hear about this...especially for your wedding. did you file a dispute with your credit card?
this is the worst custom site ever. i designed a men's necktie that simply said "im awesome" i used the fonts they provided and the colors they provided... i DID NOT upload any pictures or logos. about a week after i placed my order and made a payment i got an email saying that it was copyright infringement and they can not print this item. apparently a wrestler on WWE has "im awesome" as a catchphrase. since when did freedom of speech become copywrited. i personally think its a load a B.S. anyone can say that they "are awesome" thanks zazzle for ruining my kids gift to their father for fathers day by simply saying hes "awesome". you guys suck. oh... and im STILL waiting on my refund.
it's kind of crazy right? just change it to "i are awesome" because that would be ironic. get it?
anyway - i think sarah palin was trying to get her name and bristol's name copyrighted also. so you can't put that on a tie either.
I order 2 St. Patricks day shirts almost 2 weeks ago. I received my order Tuesday when I opened the packaged they had sent me the wrong size, I had ordered a XL and they sent me a M. When I called and told them I was leaving Friday for St. Patricks day they told me tough luck. Then I spoke with a manager who said they were going to overnight it to me so I would have it by Thursday... Today is Thursday and they just sent me a email saying they still haven't shipped the shirt yet. I am really upset because this is an error on there part and they are acting like it is my fault... Never will I do buisness there again
they may be biding their time, waiting for you to let it go or for it to be too late to get anything from your credit card company. let them know that you're going to ask your company for a chargeback - that doesn't reflect well on their business. then do it!
I ordered some customised mugs for a Christmas present, I ended up spending over $50. When the mugs did come they had sent me someone else's order!! When i emailled them I recieved an automated email, no apology. An apology would have been nice because by the time the new shipment came Christmas had been and gone. Today I recieved the reprinted mugs and they have been printed on different sizes, when i ordered all the same size!
I would not deal with Zazzle again
I ordered a customized keychain and pre-paid c.$40-45, which included shipping costs from UK to France. When the item arrived, I was away and my neighbor accepted it and left the package for me to find. Some weeks later, when I returned, I tore it open, loved the keychain and threw away the wrappings. It was only after that, when I saw my neighbor, that she explained that she had paid the shipping costs required by FedEx (I think; pretty sure -- an additional 31 euros, or c.40-45 dollars) for delivery from the US, not UK whose Zazzle site I had ordered from. I paid her back, then looked at my order and asked Zazzle what had happened. Their reply indicated that this was a problem with "my loal distributor" and that I should try to get a copy of the bill from FedEx. As I do not even know the date of delivery and am not quite certain that it was FedEx, this is hopeless. So, I have a nice keychain (mass produced, simply custom engraved with one word) for which I have paid around $85.00. I really resent Zazzle's implying that this is somehow my fault -- when the only fault I had was to have used Zazzle. I wouldn't recommend this company to anyone.
I think you should debate this and continue to request for a refund. You should not be responsible for any additional shipping charges if the website pretty much implies that they are located in the UK
I paid for next day delivery and received it two days later and they wouldn't refund my money for next day delivery. I'll never order from them ever again nor refer them to my soldiers. I mean I would have accepted the difference between the 1 day and two day delivery especially since I ordered way before 3pm eastern standard time
is this site specifically geared toward military?
I'm military and it's horrible next day shipping is actually 2day shipping and 2day shipping is 3day shipping although they have great products my personal experience with them sucked but it's open to everyone
i think they need time to make it before it ships... right? so once they make it, then it arrives next day.
Then say that dnt make ppl pay 4 next day shipping for a product that takes 2 days 2 ship and all they do id a print off job not that serious
Letter I submitted to them
I have to say I am very unhappy with your shipping. I ordered post cards last wednesday (the 5th) and choose standard shipping (5-7 days) thinking they would be here by tomorrow (1 week) the tracking # supplied does not work but another item I purchased the same day and shipped the same day is now scheduled for arrival on monday the 17th. That being said I orderd from another company in CA also choose standard shipping and that item will be delivered on friday THIS friday the 14th, oh yeah I ordered that item this wed a week after I ordered from your company, I am letting you know because although it is not your fault, my party is on the 29th and I ordered the invites from you company. My mistake, you should really look into why your shipping is so much slower then other companies also using UPS. It would have been faster if you had just dropped my post card in the mail box!
We got our Save The Dates printed here. Far Far exceeded our expectations on print quality. Laser perfect. Brilliant colors. The paper quality was true quality papaer and the delivery time for 250 card (plus envelopes) was just a couple of days. The envelopes were just plain white though. They were nice and of good quality, but were just plain white. Mad love for this site.
How many profiles do zazzle staffers have on here?
I ordered a card for my 30th wedding anniversary nine days before the event. I thought that this was plenty of time for such a simple order however it is yet to arrive. To be fair the small print does say 5 - 12 days but who a: reads the small print or b: expects anything to take that long these days. I would reccomend that you make a card yourself on the computer - as I ended up doing!!!
First Order received damaged.
Second Order never received, emails ignored.
Don't waste your money, time and stress with these people...buy what you need locally!
I ordered from them about a month ago now. Firstly, their lowest shipping option doesn't have track and trace. I figured due to safety and customer value most companies would actually trace their packages even with the lowest shipping option - it IS 2013 after all. Secondly, when inquiring about my package I got a generic copy/paste after waiting 2 days. Really bad customer service to me, if I made someone wait 2 days then I'd atleast write them a response, not just paste them something.
Still not recieved my package, but I'm starting to genuinely wonder if it will even come - no tracking, no clue.
If it doesn't show up in another week I'll likely petition for my money back. Will not order from Zazzle again, even if they're the last company on earth.
EDIT; I'd have given them 0 stars if I could.
Excellent, the invitations came out beatiful!
I have ordered from them also (customized coffed mug), and you are right "Excellent!"
The case I ordered is just beautiful! The quality is exceptional and I couldn't be happier with it. I show it to everybody I know! Thanks for your great service and excellent product.
who owns sazzle?
no idea, but hope this is helpful, paula:
http://whois.domaintools.com/zazzle.com
(it's also on the more info tab)
want to sell designs on zazzle...any feedback regarding this?
did you get a chance to read all the reviews?


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Tori H. Hay there it is me style savvy kitty anyway I just checked out zazzle's fashion's and I got say this looks like flea market website less then it looks like a fashion website.
Tania D. I love Zazzle, get my business cards from there, totally hassle free, prompt delivery, been using them for over a year now
Brenda S. I made a custom birthday card there for my husband. It was easy and inexpensive, and he loved the card! I would definitely use Zazzle again!
Charles D. My friend sent me a shirt in the mail from Zazzle. it was very cool.
Ram K. it was very cool...
Tina G. I like thier throw pillow selection, that about it...
Sumit K. I like it..
Theresa M. I've purchased many hats from them and just received a custom t-shirt. Love all of their items. Shipping is quick.