Zazzle reviews

Zazzle can be a good place to make custom tee shirts for gifts. You can design your own using their website, or you can upload a picture. The shipping is quick and the prices aren't bad. My biggest complaint is how slow their web interface can be. I've ordered 3 times, but the last time I gave up because their site was so slow and I used CafePress.com instead which is also good.

I have never placed a negative review for any internet company before even though I have been shopping online for years. I have never found such a difficult company to deal with. I tried to pay through Paypal, but they never directed me to the Paypal site so I could choose where I wanted the funds to come from, so I had to cancel the order. I have never had a site place an order through Paypal without directing me to the Paypal site. I placed the order again, and they apparently sent a confirmation e-mail to an old e-mail address that I have not used for 6 years instead of the email address I supplied, then cancelled the order because I did not respond. The 3rd time I tried to place the order, they insisted that the billing address I gave did not match the one on file with my credit card company, even though it most certainly did match. I contacted my credit card company, and they siad that there was no problem on their end, and that they had supplied Zazzle with a phone number to call if they had any questions, but that was apparently too much trouble for Zazzle, so instead they just kept sending me emails threatening to cancel my order if I did not supply sensitive information to them via email. When I tried to phone customer support, the person I talked to said he could not help with billing issues. Even though Zazzle only gave me 48 hours to reply to their nasty emails, they couldn't respond promptly to my emails asking why they needed this information. Finally I got an email giving me a number to call for their fraud department - what fraud? - and said I must respond within 24 hours or the order would be cancelled. When I called, I repeatedly got voicemail, and no one ever reponded to the messages I left. This all seems to be some sort of scam, and the company seems to be very shady. At the very least, they have a horrible customer support department. I will never order from them again, and I would advise anyone thinking of ordering from them to try to find the products elsewhere, This is one dot com company that needs to go under.

I wanted to comment on how great Zazzle.com is as an on-line company. To welcome the newest member of my husbands family, baby Elli, everyone will be getting together in a few weeks to meet her for the first time. (She was born in August & lives in Wyoming with her mommy & daddy). As a family tradition, we get a button for each big ocassion we are together. So, in honor of little ms. elli, we wanted to order a button with her picture on it to celebrate "Elli-Palooza!" So, on Friday, I downloaded her picture, created the button and ordered 20 of them to be shipped. I received an order confirmation email immediately. Then, on Saturday, I received another email stating they were being shipped! AMAZING! Not only did the company deliver what they promise, they deliver quickly. We have ordered from them before and will do so again! Thank you Zazzle.com

wish I had looked here before ordering. I bought gifts well in advance of the supposed shipping times.I have received nothing and all correspondence has been ignored by them. So basically they took my money and gave me nothing.

I ordered some customised mugs for a Christmas present, I ended up spending over $50. When the mugs did come they had sent me someone else's order!! When i emailled them I recieved an automated email, no apology. An apology would have been nice because by the time the new shipment came Christmas had been and gone. Today I recieved the reprinted mugs and they have been printed on different sizes, when i ordered all the same size!
I would not deal with Zazzle again

still waiting for some cards i ordered , mabe i can use them next 20th anniversaty i have...oh no wait its never going to come again ..thanks zazzle

bad, bad, bad
don't waste your time and money, they sent me the wrong product twice and missed my deadline for weeding invitation. Website look good but service and product horrible.. Not recommended at all, be carful

this is the worst custom site ever. i designed a men's necktie that simply said "im awesome" i used the fonts they provided and the colors they provided... i DID NOT upload any pictures or logos. about a week after i placed my order and made a payment i got an email saying that it was copyright infringement and they can not print this item. apparently a wrestler on WWE has "im awesome" as a catchphrase. since when did freedom of speech become copywrited. i personally think its a load a B.S. anyone can say that they "are awesome" thanks zazzle for ruining my kids gift to their father for fathers day by simply saying hes "awesome". you guys suck. oh... and im STILL waiting on my refund.

I order 2 St. Patricks day shirts almost 2 weeks ago. I received my order Tuesday when I opened the packaged they had sent me the wrong size, I had ordered a XL and they sent me a M. When I called and told them I was leaving Friday for St. Patricks day they told me tough luck. Then I spoke with a manager who said they were going to overnight it to me so I would have it by Thursday... Today is Thursday and they just sent me a email saying they still haven't shipped the shirt yet. I am really upset because this is an error on there part and they are acting like it is my fault... Never will I do buisness there again

Horrible....bureaucratic idiots
Zazzle refused to print a poster for me because the poster contained the picture of a sign of Mt. Bachelor and they said I had to get a release from the resort???? This poster was for may daughter commemorating her participation in the Junior Olympics held at Mt. Bachelor. Basically, they refuse to print any image that has a copy righted logo. They claim it is copy right law....so I guess every private use photo that has any logo or image that is copy righted must have a release before they print it...they need to get real. Don't waste your time with these folks

Zazzle sent the wrong item. I emailed and called them over 5 days. Have you heard from them. Service sucks.

Was this review helpful? Yes 6

Zazzle S. [Zazzle Rep] Hi Lynda. We apologize you received the incorrect order. We do show that our CS team has been in touch with you to get a replacement for the correct item. Please feel free to reply to their e-mail if you have any further questions or concerns. Thanks.

11/28/14

I ordered 5 decorative couch pillows from Zazzle. First of all, it took approximately three weeks to receive them. Secondly, the materials they were made of were of poor quality, especially for the price I paid. I returned them three weeks ago and they deny ever receiving the shipment. I forwarded them the proof of delivery back to them only to have them completely ignore my email. And still no credit. I am going to contest the charge on my credit card and let Zazzle deal with that one.

Was this review helpful? Yes 6

Zazzle S. [Zazzle Rep] Hi Diane. We definitely apologize for the issues you had with your order. Our records indicate the refund for this order has been issued. Please feel free to reply to the e-mail you received if you have any further questions. Thank you.

11/28/14

I ACTUALLY MADE THE DESIGN FOR THE MOUSE PAD, WHEN IT ARRIVED THE COLORS WERE AMAZING; ALSO ARRIVED VERY QUICKLY. VERY BRIGHT, LOOKED GREAT, DEFIANTLY RECOMMEND TO ANYONE, NOT ONLY MOUSE PADS BUT MUGS, SHIRTS, ETC

Furious! Email's rejected, cannot get them via phone, they took my money immediately from my account, yet I still have not received order! It has been in "processing" FOREVER! Do NOT risk doing business with them ever! I don't have $60+ to throw away! This is a NIGHTMARE!!!!!!

Was this review helpful? Yes 6

Zazzle S. [Zazzle Rep] Hi Tammy! We have reviewed your order and we do show that a full refund was issued. We apologize for the inconvenience and frustration this has caused for you. Please reply to the e-mail you received if you have any questions or concerns. Thank you.

9/12/14

Letter I submitted to them

I have to say I am very unhappy with your shipping. I ordered post cards last wednesday (the 5th) and choose standard shipping (5-7 days) thinking they would be here by tomorrow (1 week) the tracking # supplied does not work but another item I purchased the same day and shipped the same day is now scheduled for arrival on monday the 17th. That being said I orderd from another company in CA also choose standard shipping and that item will be delivered on friday THIS friday the 14th, oh yeah I ordered that item this wed a week after I ordered from your company, I am letting you know because although it is not your fault, my party is on the 29th and I ordered the invites from you company. My mistake, you should really look into why your shipping is so much slower then other companies also using UPS. It would have been faster if you had just dropped my post card in the mail box!

I have been involved in numerous weddings and large celebrations. STAY AWAY FROM THIS COMPANY!!!! The absolute worst customer service I have ever dealt with--on every level. MECHI the "supervisor" was beyond passive aggressive, offered no resolutions for wedding invitations that were two weeks late; she was so indifferent to their error, she said, "Well, I won't say they will come tomorrow--keep in mind we had been promised two other delivery dates!!!!! Deal with MINT or TINY PRINTS--any place but zazzle. WRITE YOUR OWN before even thinking of using zazzle. I wish there were a NO STAR rating.

Was this review helpful? Yes 5

Zazzle S. [Zazzle Rep] Hi Tess. Unfortunately, that is not a valid order #. Could you please send us a message with your order number and we can certainly assist you with this. Thank you.

1 month ago

This was my first time purchasing from Zazzle. I placed an order on Monday Dec 1 for a wallet for my grandson. Their website read that it would take 1-2 business days. It is now Friday Dec 5 and my order status remains as "processing". I've sent 2 emails with NO RESPONSE from them. I've called several times this morning, only to be placed on hold or received a recording that they were having phone trouble and then got disconnected. BUT they charged my credit card on Dec 2. I didn't think a business was supposed to charge you prior to shipping the item. So, BUYER BEWARE. Apparently, this company is NOT REPUTABLE!!!

Was this review helpful? Yes 5

Zazzle S. [Zazzle Rep] Hi Billy. We apologize for the delay in receiving your order. We do show that you've requested to cancel the order. That has been processed and you will be refunded in full for the order. Thank you.

12/8/14

HORRIBLE!!!! Stay away from this site!!!!! This website is a bunch of bull! All zazzle does is steal your money! I ordered invitation for an 80th surprise party next month and I could not track my order despite giving it a few days to show up on time. After about two weeks it finally showed up under my zazzle account and it showed that it had shipped when I went to my post office to pick it up it wasn't there!!! Everyone in that post office looked for it! Upon NUMEROUS CALLS AND EMAILS i still have not received a response and they will keep you on hold forever! "High volume of calls!" Stay the hell away from zazzle!

Was this review helpful? Yes 5

Zazzle S. [Zazzle Rep] Hello. We apologize for the issues you had with your order. We show that our CS team contacted you on 12/5 but we have not received a response from you. Please feel free to reply to that e-mail if you have any questions or concerns. Thank you.

12/8/14

I have never wrote a review before because I feel that businesses do make mistakes and strive to do their best. But ZAZZLE is the worst company I have ever dealt with! I ordered my stamps on 11/20/14 and still have NOT received my order and I paid for 1 day shipping!!!! My wedding invitations are NOT going out on time because of you!!!!! If anyone reads this post PLEASE NEVER ORDER ANYTHING FROM THIS COMPANY!!!! Worst company I have ever ordered anything from!!!!! I have received email after email saying they have been shipped and will be received that day, then I will get another email saying it will be another day!!!!! I have been on hold all day today trying to talk to someone and of course haven't reached anyone yet. DO NOT ORDER FROM ZAZZLE!!!

Was this review helpful? Yes 5

Zazzle S. [Zazzle Rep] Hi Laura. We apologize you did not receive the order in the stated amount of time due to some issues with the courier. Our team did assist you and provided a resolution due to the issues. Please feel free to reply to their e-mail if you have any further questions or concerns. Thank you.

12/6/14

I am fairly sure these views must be fabricated. I ordered from Zazzle 6 weeks ago. They never confirmed my payment, despite the money leaving my bank, rather I was receiving emails prodding me to 'make my payment.' I made them aware of this but they instructed me (corrospondence with them is about a 3 day wait for a reply) that it takes time to receive the payment in some cases. 4 weeks later I had not received my order nor heard from them. I emailed them proof of payment and asked what was taking so long. My last email from them, one week ago, told me my order was being looked at my their financial department. Today I simply requested my money back which I highly doubt will happen. Stay away from Zazzle if you dont enjoy not receiving what you paid for :)

Was this review helpful? Yes 5

Zazzle S. [Zazzle Rep] Hi Karley. Thanks for your message. Could you please send us a private message with your order number? We will have our team assist you. Thanks!

11/28/14

STAY AWAY!! Ordered invitations - site said manufactured today and shipped tomorrow so I ordered them. One week passed by - no shipping tracking number. Called customer service several times for ETA and no one could gives me a date. After waiting 18-22 minutes every time I call, I am still being told "as soon as the invitations are processed, we will ship it out." Trying to get an answer from a supervisor right now. If they can't tell me when I will actually get these, I will cancel the order because I needed to send them out last week. The event is on Thanksgiving - next week!!!

Was this review helpful? Yes 5

Zazzle S. [Zazzle Rep] Hello! We definitely do apologize for the issues you had with your order. We do show that you received your order a few times and we have also issued a full refund. If you need further assistance, please feel free to reply to the e-mails you've received. Thank you.

11/24/14

My order came quickly and the material was very nice. I love the way my tea towels turned out and I think they will sell at my art exhibit.

First Order received damaged.
Second Order never received, emails ignored.
Don't waste your money, time and stress with these people...buy what you need locally!

Well it looks like I've been taking as a sucker! As many people I've ordered from zazzle and was all happy about it too! The order went fast they charged me that day... then nothing happened! I email daily no responses I call but who ever gets an answer.?! Monday morning I'm calling the BBC on them and then going to my bank to take care of the fraud from zazzle!!!

Was this review helpful? Yes 4

Zazzle S. [Zazzle Rep] Hi Wendy. Thanks for letting us know what was going on with your order. We do show that our CS team has been able to assist you. Please feel free to reply to their e-mail if you have any further questions or concerns. Thanks!

12/9/14

I am glad that I did not read the other reviews. Everybody is so upset and frustrated with not getting their orders. Mine came in 3 days- I guess because it was a poster and not a personalized item. Regardless, I love the poster. It actually looks better in reality than on the website. I will order from them again.

We got our Save The Dates printed here. Far Far exceeded our expectations on print quality. Laser perfect. Brilliant colors. The paper quality was true quality papaer and the delivery time for 250 card (plus envelopes) was just a couple of days. The envelopes were just plain white though. They were nice and of good quality, but were just plain white. Mad love for this site.

the worst company I have ever had to deal with. I ordered invitations from them for my wedding and they put the date of 2014 on them. my wedding is March 2015. when I called to get this corrected I was told that I would get an express delivery of new invitations and have them in 5 days. on the fifth day I call to check on my order I was told that the employee that I spoke to was new and that they made an error in order for me to receive my correct invitation I had to send them the old ones. mind you I had already been dealing with them for 3 weeks and my wedding was two and a half months away. I informed them that I did not have time to wait another 2 weeks to receive the new invitation that I wanted a refund and would stick with the ones that were incorrect. two weeks later I received brand new invitations with the correct date. when I was supposed to be receiving a refund. so now I have over 200 invitations and still no refund. a manager was supposed to be handling this when I called to complain again they said she had made a mistake. so I had to call for times to get a refund and still have not received it. I would never again order from this company. and to top it off customer service was the rudest I've ever experienced. stay away!!!!

WOW!~ This company is absolutely horrible. IF you're considering buying from them, please.... please.. take the time and find a more reputable company. Even if you are in LOVE with the pattern or the appearance of your product-- please, think again. I'm only trying to save you from the disappointment that will arrive (Or not arrive) at your doorstep in the weeks to come. The products here are horrible quality, worse is the customer service and the return policy. Again, even if you're sure you'll love the product you THINK YOU See on their website, I strongly urge you to reconsider and use a more reputable company.

Was this review helpful? Yes 4

Zazzle S. [Zazzle Rep] Hi. We apologize for the issue you had with your order. In reviewing your order and account, it shows our CS team did assist you. We would like to address some of the things you mentioned, the customer service and return policy. Our CS team did assist you and our return policy allows any customer to return their orders within 30 days of receiving it. Our team was contacted, you stated you did not like the item, the physical return of the product was waived and you received a refund. If you have questions or concerns, reply to the e-mails you've received. Thank you.

1/28/15

I paid a lot of money for posters to decorate our home gym (from Zazzle). I was willing to incur the cost for the images and quality I thought would come from this company and from a product that cost so much. Well, I did NOT get what I paid for. Disappointed is an understatement! The quality was horrific- fuzzy and grainy. I had to pay to ship them back (in addition to the shipping I paid to receive them). 100% satisfaction is not guaranteed.

Was this review helpful? Yes 4

Zazzle S. [Zazzle Rep] Hi Jill! We apologize for the issues you had with your order. We do see that our Team has been in touch with you. Please feel free to reply to that e-mail if you have any further questions or concerns. Thanks!

11/28/14

I ordered 3 different styles of business cards for my photo business. I had to order 3 because I couldn't decide which design I liked best. The graphics, artwork, type work, EVERYTHING was perfect on EACH of the cards. Customizing them online was easy with the program Zazzle has and stress-free. They came on time in the mail and I was very pleased with the product. It was everything they said it would be and more. I will definitely be doing business with them again.

I wish there were 0 stars as option. I ordered a mouse pad and a card for my husband's birthday last month and I never received it, it's been more than 30 days and nothing, when I complained they refunded ,e 3 days later, but I wasted my time creating a present for my husband and he never got it, he was so excited about it because he was studying the subject. On the email they had the nerve to say "they would make an exception in refunding me this time because I'd have to return the product to receive a refund" mind you! I wouldn't be requesting refund if I had gotten the product I paid for! Websites like this should be shut down as a Scam.

Was this review helpful? Yes 4

Zazzle S. [Zazzle Rep] Hi! We sincerely apologize that you never received your order. At this time, we show that a full refund for the order has been issued. If you have any questions or concerns, please feel free to reply to the last e-mail you received. Thanks!

9/29/14

Ordered 25 invitations for my mother. The order was very slow to arrive and the only thing in the box was 19 envelopes! She spent a good part of the day on the phone with Zazzle. She was told they would take several days to print and then several days to get to her. She wanted them to be overnighted to her and offered to pay for this, but was told that can't be done. The party is quickly approaching and no invitations. Customer service can't give us a definite arrival date. I can't recommend Zazzle after this experience.

Was this review helpful? Yes 4

Zazzle S. [Zazzle Rep] Hi Ann! We apologize for the issues you had with your order. We do show that our CS team did assist you and that the new order was received. Please feel free to reply to the e-mail you received if you have any further questions or concerns. Thanks!

9/12/14

Worst company ever. Please report to attorney general. Everyone who wrote on this website that they are scam is right. They never answer the phone. Emails are all returned as undeliverable. The print comes off immediately and the material is so cheap—5 cents in a sweatshop somewhere oversees. Report also to the consumer agencies. These frauds must be stopped and be fined.

Was this review helpful? Yes 4

Zazzle S. [Zazzle Rep] Hi Marie. We have reviewed your account and have confirmed our CS team has been in touch with you via e-mail. At this time a full refund was issued for your order. Let us know if you need anything else. Thanks.

8/6/14

I ordered 50 wedding invitations for my wedding which ended up having an error. I sent in several requests to return and replace them with no answer. No one answers the phone!

This is for my wedding people!

Was this review helpful? Yes 4

Zazzle S. [Zazzle Rep] Hi Erica. We apologize for the issues you had with your order. We show that our CS team has been able to get your issue resolved. If you have any other concerns, please feel free to reply to the e-mail you received. Thank you.

7/15/14

I ordered a customized keychain and pre-paid c.$40-45, which included shipping costs from UK to France. When the item arrived, I was away and my neighbor accepted it and left the package for me to find. Some weeks later, when I returned, I tore it open, loved the keychain and threw away the wrappings. It was only after that, when I saw my neighbor, that she explained that she had paid the shipping costs required by FedEx (I think; pretty sure -- an additional 31 euros, or c.40-45 dollars) for delivery from the US, not UK whose Zazzle site I had ordered from. I paid her back, then looked at my order and asked Zazzle what had happened. Their reply indicated that this was a problem with "my loal distributor" and that I should try to get a copy of the bill from FedEx. As I do not even know the date of delivery and am not quite certain that it was FedEx, this is hopeless. So, I have a nice keychain (mass produced, simply custom engraved with one word) for which I have paid around $85.00. I really resent Zazzle's implying that this is somehow my fault -- when the only fault I had was to have used Zazzle. I wouldn't recommend this company to anyone.

I paid for next day delivery and received it two days later and they wouldn't refund my money for next day delivery. I'll never order from them ever again nor refer them to my soldiers. I mean I would have accepted the difference between the 1 day and two day delivery especially since I ordered way before 3pm eastern standard time

I ordered a card for my 30th wedding anniversary nine days before the event. I thought that this was plenty of time for such a simple order however it is yet to arrive. To be fair the small print does say 5 - 12 days but who a: reads the small print or b: expects anything to take that long these days. I would reccomend that you make a card yourself on the computer - as I ended up doing!!!

I'm in love with this site. I used to love it, just because you could design your own products for gifts. It is priced sometimes kind of high--but, it always seemed reasonable compared to other sites that you can create your own product on (vistaprint is one I use to). Plus, I like that you can use more than one promo code, which seems rare. I've only seen that one other time (visiondirect.com). So, I like it a lot. But, now it's even better than it used to be a few years back. You can now build your own store on their website and make money off of your product other people purchase. I created a few t-shirts on there for gifts and decided to save them in my own store. And, I've sold about ten of the t-shirts. Which might not seem like a lot, but to me, it's great, because I get about $2 everytime I sell a shirt. So, it's free money for doing nothing. So, great site! I highly recommend!

I ordered close to $60 of custom Post-Its for Christmas gifts but when they arrived, the printing was so dark and the colors so far off, I couldn't use them. So, at first, I tried calling in hopes of getting replacements in time for Christmas--what a fool I was! There was a recording about high call volume telling me to hang up. So, after a frustrating search of their site, I finally located the return authorization form, filled it out, submitted it and nothing. Not even an automated confirmation that it had been received. I waited for a couple of weeks and tried again, thinking maybe I did something wrong. Same thing. Now, of course, the return period is up and it's looking like I'm stuck with a box full of Post-Its I can't use.

I had been thinking of switching from Cafepress to Zazzle for my own website's store because Zazzle has such a wide range of products and did a good job on a past order. But no way would I subject my people to such horrible customer service!

Was this review helpful? Yes 3

Zazzle S. [Zazzle Rep] Hi Julia. Thank you for letting us know about your recent experience. We will have a member of our CS team contact you via e-mail. Thanks.

1 month ago

Finally I manage to find a website that has what I am looking for (I only shop online) and not only does the package not arrive on time (it should have arrived during the christmas holidays), but the customer service has not answered my three emails and the support@zazzle.com address seems to be inactive. I have no way of getting to them, I seriously thought that such a website would be a little more professional. Disappointed is a small word, the gift was so important and I have no idea what's has happened to the parcel. Respect for customers and work ethic seriously are lacking here.

Was this review helpful? Yes 3

Zazzle S. [Zazzle Rep] Hi Hannah. Our records indicate you have been in touch with our CS team and that a new order was shipped and received. If you have any questions, please feel free to reply to the e-mail you received. Thanks.

1/24/15

I am trying to reach Zazzle to return a t-shirt that I ordered that was too big. They do NOT answer the phone( I do not have time to be on hold longer than 40 minutes) and have not replied to my e-mail.I am very frustrated. I have been calling for 4 days.Is this a ploy or do people actually reach them to return things?The t-shirt was very good quality and I have already ordered a new one in the correct size.I am so disappointed in the quality of service provided for returns that I am unsure if I will ever order from them again.

Was this review helpful? Yes 3

Zazzle S. [Zazzle Rep] Hi Cathy. Thanks for providing us your feedback. We do show that our CS team has been in touch with you and been able to assist you. Please feel free to reply to our e-mail if you have any questions or concerns. Thanks!

12/8/14

Very happy with order. Ordered my product on Saturday and it was delivered on Tuesday, without paying extra for shipping. Third purchase from Zazzle and every experience has been great! Will order again for sure!

I will never be using this company again! I ordered invitations on the 7th! Was told they would be shipped the next day. I contacted customer support on the 10th, they told me they would upgrade my shipping and send them out. It is now the 13th. I had to called again and they told me they would definitely be shipped out today! They aren't!! I even asked if I were to just place a new order if they could just expedite that once since obviously my old order is going nowhere!!! I was told i'd receive a phone called with any updates nothing! I even called again this afternoon and was told nothing. The girl was very rude as well! Apparently they don't like people bugging them when they don't send out an order. My son's birthday party is on the 26th of this month, when and IF I get these by the time I mail them out and people receive them its going to be maybe a couple days before the party! That's EVEN IF I get them! I had to just tell everyone the information. The only reason i'd even want one is for a keepsake for my son's baby book! Way to ruin a 1st birthday party! Thanks alot!!! I will be going back to Shutterfly who ships out the next day always! Sometime even the same day!!!! Ridiculous!

Was this review helpful? Yes 3

Zazzle S. [Zazzle Rep] Hi Rena. We sincerely apologize for the issues you had with you order. We show that our CS team has assisted you. If you have any questions or concerns, please feel free to reply to the e-mail you received. Thank you.

10/20/14

I was TOTALLY impressed with these pillows. The color was vivid, loved the trendy design and the quality of the pillows was amazing. They were not cheap looking at all and there was a hidden zipper so you can wash the cases! Nice inner pillows as well. I got a lot of compliments on them! Exceeded my expectations. Thanks Zazzle and thanks Everdawn!

The xtreme case meets or exceeds the protection offered by the OtterBox, and the graphics are excellent. Also, the iPhone screen visibility is better than with an OtterBox.

I was amazed by how quickly I received the product- much faster than promised by Zazzle.

I will definitely order from Zazzle again.

Helpful customer service who actually care.
More products and designs than you can throw a stick at - can be on this site for days.
Love seeing the creativity of folks.
Ordered a custom dog bowl for my puppy.
Quality products delivered fast considering they are made one at a time.

If it was possible to give this company zero stars then I would do so. I have had the worst customer service experience of my entire life with this company. I ordered invitations from this site as they were supposed to be ready for shipment the following day. After three days I had received no information. Unfortunately, no person at this company is available on the weekends so I went five days before I finally heard back from Zazzle after I called and wrote two separate emails. I was told they would look into the situation but would expedite the delayed order. It is now three days later and they still haven't printed the invitations, let alone shipped the invitations. All I get from Zazzle is "let us know what you would like to do." Perhaps Zazzle should figure out how to resolve this situation. I have been promised shipment for the past three days and now it is too late for me to order invitations from another vendor. Appalling service.

Update: After several additional phone calls and posting a negative review of Zazzle's Facebook page I did receive a resolution and the invitations were sent via overnight. Zazzle did what they could at that time to make the situation right, unfortunately, they couldn't give me back the week of time I spent dealing with the situation and waiting for the invitations. I'm not sure why a resolution could not have been found earlier - I think it was about getting the attention of someone who could do something as opposed to getting the standard response of "we have done all we can do right now." In sum, Zazzle tried to make things right at the end but the experience along the way was horrible and I don't plan to use this company again.

Was this review helpful? Yes 3

Zazzle S. [Zazzle Rep] Hi Wendy. We definitely apologize for the issues you had with your order. We show that you have been in touch with our CS team and that your issues have been resolved. Please feel free to reply to the e-mail you received if you have any further questions or concerns. Thanks!

9/28/14

Still one of my very favorite services! These guys make great, great products and provide terrific support. I love my new custom shoulder bag!! I take it with me wherever I go!

I attempted to submit an order with fan created artwork which is protected under the fair use clause by the American copyright law that allows for the "production, display and distribution of derivative works if they fall under a fair use exemption, 17 U.S.C. § 107." Zazzle cancelled my order several days after I submitted it and simply replied to my email dispute with a form letter (ie: a canned, or pre-written, statement). That was a huge waste of my time and resources.

Was this review helpful? Yes 3

Zazzle S. [Zazzle Rep] Hi. Could you please provide us with your e-mail address or order #? We can look into this further for you. Thanks!

9/2/14