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Zazzle

Overview

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 4 days
+340
How would you rate Zazzle?
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Pennsylvania
1 review
0 helpful votes
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Quality from Start to Finish
January 30, 2025

The oder experience was quite easy. The customization tools are easy to use and preview. The delivery was timely and the quality of the product was spot on., Overall, Zazzle sparkles!

Date of experience: January 20, 2025
Washington
1 review
0 helpful votes
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On line problem
January 25, 2025

Found ordering on line was hard. Gave option of changing size of poster, clicked on choice but it wouldn't accept choice and allow me to complete order.
M

Date of experience: January 15, 2025
California
1 review
0 helpful votes
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Custom card
January 25, 2025

I created a custom sympathy card. I was disappointed because it came in a matte finish and thought that it would be glossy. Some of the customization was a bit confusing.

Date of experience: January 15, 2025
Oklahoma
1 review
0 helpful votes
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Addicted to Invitations
April 13, 2025

I love how easy it is to find pre-designed cards for any occasion. I use Zazzle for birthday invitations, Christmas cards, and baby shower invitations. I can always find exactly what I'm looking for and can quickly edit with my information. I sometimes worried I'm addicted to sending these invitations out!

Date of experience: April 3, 2025
New Jersey
1 review
0 helpful votes
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I've used Zazzle before to order business cards when I was in Japan. The timing it took to get there as well as the quality of the cards I received were really positive. I moved back to the states - hey I need new cards again! Although the color quality went down (in my opinion), Zazzle is still pretty convenient to use and I can feel rest assured that if I don't like my cards, I can return or exchange them!

Date of experience: March 30, 2025
New York
1 review
0 helpful votes
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WONDERFUL!
May 19, 2025

I'm such a procrastinator and love how fast and wonderfully looking these invitations are! Not flimsy! Colors are beautiful! Couldn't have been happier and they came SO FAST!

Date of experience: May 9, 2025
Louisiana
1 review
0 helpful votes
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I had a really hard time finding what I wanted. I wanted book themed enclosures, and mostly what came up was for baby showers. I only found options when I did a general google search. I typed in books on Zazzle, and nothing came up, but on Google it did. That was a bit frustrating.

Date of experience: February 25, 2025
New Jersey
1 review
0 helpful votes
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Easy Navigation and Quick Results
December 20, 2024

I was looking to replace a favorite lapel message button which is no longer in production. Not only did the Zazzle site quickly provide me with a worthy substitute, the search yielded a nice selection of other options and a wide variety of price ranges. I'm very pleased with the quality of the merchandise, which was delivered ahead of schedule.

Date of experience: December 10, 2024
Michigan
1 review
0 helpful votes
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Ok but a sizing poor
April 15, 2025

Online order was good, confirmation was good, the t shirt I ordered was a bit too little, i ordered a size up from what the size chart showed, bit it just fits, 100 % cotton, so if I wash it, it will probably shrink

Date of experience: April 5, 2025
New York
1 review
0 helpful votes
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Newlyweds gift
April 14, 2025

I haven't seen it, but I know they love it. I will be seeing it shortly but just to know that I could make their clock that beautiful with their names personalized and wedding date made the whole experience worth it. Thank you.

Date of experience: April 4, 2025
Virginia
1 review
0 helpful votes
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Mug replacement
January 23, 2025

I needed to replace a mug that broke and and I found one even better. Order was processed quick and mailed out quickly. I recommend buying from seller

Date of experience: January 13, 2025
Texas
1 review
0 helpful votes
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Add a QR code generator
April 15, 2025

Adding a QR cod generator would have helped in my situation, one-stop-shop - I had to go to different website to select that, but if you had it already on your site it would have help speed the process for me

Date of experience: April 5, 2025
Ohio
1 review
0 helpful votes
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Easy to order and fun to design
March 3, 2025

I just placed my second order with Zazzle and simply reordered a previous design I had used. I made a change to the font and the new version of my card arrived quickly and looked nice. The only disappointment I had was that my cards have a vibrant yellow background (it's the reason I chose that design) and this current order is much more faded or muted.

Date of experience: February 21, 2025
Pennsylvania
1 review
0 helpful votes
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Great Service!
December 27, 2024

The ease of picking the invitations I wanted and the affordable price was a plus. And I also received them ahead of time which was wonderful. I will most definitely be recommending Zazzle to everyone I know.

Date of experience: December 17, 2024
Oklahoma
1 review
0 helpful votes
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Love the shirt!
April 4, 2025

I ordered it express, and it arrived a day early. It was the perfect shirt to wear for my son's send-off party. Thank you! Look forward to buying from you again.
(PS - if you can, I'd love more colors in the Bella Tri-Blend option)

Date of experience: March 25, 2025
Alabama
1 review
0 helpful votes
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Beautiful Bridal luncheon invitation.
February 3, 2025

It was my first order. It was very easy to maneuver the site and change the content for exactly what I needed. Received them and was very satisfied. The invitations are perfect.

Date of experience: January 24, 2025
Michigan
1 review
0 helpful votes
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Good Quality
January 23, 2025

The quality of the paper was very sturdy and durable. The print was to be all black, some of the cards came with a bit of red undertones, but other than that it was perfect!

Date of experience: January 13, 2025
Oklahoma
1 review
0 helpful votes
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Slow delivery
January 31, 2025

The product was beautiful and as expected. We chose expedited shipping because we needed it ASAP. Should have been here in 2-4 business days. We received it in 8.

Date of experience: January 10, 2025
New Jersey
1 review
0 helpful votes
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Perfect!
December 20, 2024

My Christmas cards came so fast & are such great quality! The card stock is super thick and the picture is so vibrant! Overall a great experience and extremely well priced. Thank you Zazzle— I'll be using you for all my card orders from now on!

Date of experience: December 10, 2024
Colorado
1 review
0 helpful votes
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Excellent place to have personal items made
April 15, 2025

My daughter was obsessed with a few songs as a child. I was able to have a hoodie made to with those song titles on it. I had been looking for a long time to have that done. Then I found Zazzle! Thank you!

Date of experience: April 5, 2025