On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very happy with the quality and professional appearance of pass. Ordered with lanyard and very pleased.
We are so happy with our wedding invitations! They turned out absolutely beautiful—exactly what we were hoping for. The print quality, colors, and paper are all top-notch, and they feel so elegant in person. We've already received so many compliments from family and friends. Thank you, Zazzle, for making this part of our wedding so special. Highly recommend! 💍
Ordering was simple and the design process was intuitive. The finished binder is exactly what we were wanting!
This was for my granddaughter who's boyfriend is in boot camp. She was so excited to receive it. Loved it!
I was very impressed with the quality and design of my order. Very well worth it
Awesome experience. Everything went smoothly and I received my order fast.
Something should be written on the package that it shouldn't be folded or bent. As I had to bend it back into shape because the post office bent it in half... very thin. It's a nice custom license plate holder.
Shipping took too long. I ordered one to compare printing with a local 3rd party printer. The quality was no different, and by the time I received my order from Zazzle, there wasn't sufficient time to place a larger order from them anyway. It isn't worth the shipping time and costs when it can be done locally for much less. Afterwards, I was bombarded with daily emails to verify I received the order, when they just need to check the tracking information. Why pester customers for information they can easily obtain themselves? If I hadn't received my order, I would have contacted them. They really don't need to send daily emails.
Zazzle is so easy to create and order the perfect business cards.
My order was good, but. The letters on the business stickers I purchased aren't center. It's no big deal, but it would have been perfect if they were centered.
I ordered a birthday party "Welcome" in a floral motif & it turned out simply beautiful! Zazzle's description online was exactly as described, lots of options for themes & sizes and their pricing is competitive. Thank you for kicking off my event so beautifully!
Ordered a sign for an event. Super easy to use the site. Came on time. Safely packaged.
Mats came quickly and exactly as described. Price was great would definitely order again.
There were no issues ordering or creating the cards
It was simple and easy to make. I bought the save the dates from them so I also wanted to get a rsvp for the flat lays for my wedding! Absolutely love the style
I've always had a great experience with this website. I ordered my wedding invitations and they were amazing and I just ordered my unplugged ceremony sign and it's beautiful!
I received a great quality print and it was easy to shop for. I used the communication feature when I first purchased to thank seller and give my timeline. Never heard back from. Once you purchase you have no idea where in the printing process your purchase is. I was on a tight timeline and I had to take on faith that it would arrive on the initial date promised. Status of purchase is not updated until it is shipped then you follow the delivery company. Overall great experience, but if running on a tight timeline and Type A personality, so might want to shop somewhere else.
Product was delivered as advertised and was a good turnaround time. Would use this service again.
I needed a 1" star, The block around it was 1", but not the star. It is unusable to me, but still good quality.
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.