Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
I love using Zazzle! I've been planning my daughter's baby shower over the past few months and I have to say Zazzle products are well crafted and the prices are great! The site is very user friendly…many products to choose from, customizable, ordering is simple and on time delivery. Use Zazzle!
Came at a good time, but shipping for that good time was very expensive. Additionally, the final prints came off-centered. Luckily, it was a small event so it was fine, if it were a bigger/ more important event I would have had to re-order.
Created and ordered a graduate yard sign for our high school graduate. Fast shipping, so easy to put together, and perfect size! Very nice! Thank You.
The labels came in 8" x 8" and 3" x 3" — I assumed that was inches and do not feel the smaller ones were 3 x 3. The smaller labels were so small that you could not even read the print and were unusable. Some of the writing was on top of itself. I feel like I should have been contacted to discuss this issue. Overall not satisfied with the product and a waste of money as I can not use them.
The experience was different and the customer support did not respond as to what would be done to correct the issue and how my next order would be compensated.
We liked the fact that we could add our design. It was a little tricky to navigate the program, but once we figured it out, it all worked out. Once we received the bag, we were disappointed that the canvas tote bag was not made of a heavier / sturdier fabric. We felt it was overpriced.
I designed custom drink napkins for my wedding, coming up in May, and they came out more perfect than I could ever ask for, and the price… Even better!
It was my first time ordering and I'm very happy with my order. The birthday invitations are beautiful! Ordering was easy and communication was great throughout the process.
Used Zazzle for the first time last year for my husband's business cards. It was super easy and affordable. I recently used zazzle again for my new business and again was super easy to use and created the cards I loved
I used Zazzle to create invitations for a baby shower. There were so many designs to choose from. Adding information to the invitations was seamless. I am very happy with the finished product and would order from Zazzle in the future. The only issue I had was trying to pre-address the envelopes. I could not get the spreadsheet to transfer my addresses, so I just printed out labels on my own, but would have loved to have had them preprinted.
I purchase these customizable stickers for my YouTube channel. It was a great purchase, easy to order, and the price for what I order was great as well.
My fiancé and I both fell in love with a particular save the date card. We loved we were able to change and personalize the card more to us. When the cards arrived, they were perfect and everything we were looking for. They were very reasonably priced as well. We will definitely be using Zazzle in the future.
They came out perfectly! I dont believe i even picked the high quality versions, but they turned out great! Highly recommend their templates where you can customize them to fir your needs! It is cheaper than most printing companies!
The invitations came out perfect however, I took one star away because the packaging was falling apart due to weather which could have compromised the cards. I would suggest more protective packaging to prevent future issues.
I love how super easy it was to input my design and that zazzle offers the etching and solid options. I haven't seen any other stamp company offer that. I find that the prices are also more affordable than other companies. And, it arrived earlier than I expected. I'm very satisfied with my purchase!
The invitation templates on Zazzle made it SO easy to pick exactly what I want and still have the freedom to edit how I needed. Thank you for making it an easy and painless process!
I love how I could preview the card before I made the order and could customize ANY part I wanted. The shipping was accurate and kept me informed every step of the way. Will definitely be coming back!
The wedding invitations they had were great! They were customizable and easy to work with. I recommend Zazzle.
I was able to order classic and timeless announcements. They were easy to design, a great price and shipped quickly. The quality is superb especially to Official School Announcements and against the price was unbeatable!
It was fine. I was satisfied with the box the invitations were shipped in this year. Last year Zazzle used a cardboard envelope and it ripped open and I received just the envelopes and not the invitations. I had to hunt the mail carrier down and thankfully they fell out in her mail truck.
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.
Hi Pamela,
I'm very sorry to hear your labels didn't meet your expectations. That's certainly not the customer experience we strive for. I will be following up with you shortly by email to provide you with a suitable resolution. I hope we can resolve this promptly.
Kind regards,
Craig