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Zazzle

Overview

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 4 days
+340
How would you rate Zazzle?
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Florida
1 review
0 helpful votes
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Love Zazzle
May 19, 2025

I love using Zazzle! I've been planning my daughter's baby shower over the past few months and I have to say Zazzle products are well crafted and the prices are great! The site is very user friendly…many products to choose from, customizable, ordering is simple and on time delivery. Use Zazzle!

Date of experience: May 9, 2025
Michigan
1 review
0 helpful votes
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Cute
April 17, 2025

Came at a good time, but shipping for that good time was very expensive. Additionally, the final prints came off-centered. Luckily, it was a small event so it was fine, if it were a bigger/ more important event I would have had to re-order.

Date of experience: April 7, 2025
Pennsylvania
1 review
0 helpful votes
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Beautiful High School Grad Yard sign
May 3, 2025

Created and ordered a graduate yard sign for our high school graduate. Fast shipping, so easy to put together, and perfect size! Very nice! Thank You.

Date of experience: April 23, 2025
Indiana
1 review
0 helpful votes
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Not as expected
April 18, 2025

The labels came in 8" x 8" and 3" x 3" — I assumed that was inches and do not feel the smaller ones were 3 x 3. The smaller labels were so small that you could not even read the print and were unusable. Some of the writing was on top of itself. I feel like I should have been contacted to discuss this issue. Overall not satisfied with the product and a waste of money as I can not use them.

Date of experience: April 8, 2025
Zazzle S. Zazzle Rep
3 months ago

Hi Pamela,
I'm very sorry to hear your labels didn't meet your expectations. That's certainly not the customer experience we strive for. I will be following up with you shortly by email to provide you with a suitable resolution. I hope we can resolve this promptly.
Kind regards,
Craig

Georgia
1 review
0 helpful votes
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The experience was different and the customer support did not respond as to what would be done to correct the issue and how my next order would be compensated.

Date of experience: January 25, 2025
New York
1 review
0 helpful votes
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Canvas bag for books
April 18, 2025

We liked the fact that we could add our design. It was a little tricky to navigate the program, but once we figured it out, it all worked out. Once we received the bag, we were disappointed that the canvas tote bag was not made of a heavier / sturdier fabric. We felt it was overpriced.

Date of experience: April 8, 2025
Florida
1 review
0 helpful votes
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Came out perfect!
February 3, 2025

I designed custom drink napkins for my wedding, coming up in May, and they came out more perfect than I could ever ask for, and the price… Even better!

Date of experience: January 24, 2025
New York
1 review
0 helpful votes
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Great!
February 3, 2025

It was my first time ordering and I'm very happy with my order. The birthday invitations are beautiful! Ordering was easy and communication was great throughout the process.

Date of experience: January 24, 2025
Kentucky
1 review
0 helpful votes
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Easy to use and create business cards
April 18, 2025

Used Zazzle for the first time last year for my husband's business cards. It was super easy and affordable. I recently used zazzle again for my new business and again was super easy to use and created the cards I loved

Date of experience: April 8, 2025
Connecticut
1 review
0 helpful votes
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So many great designs
April 16, 2025

I used Zazzle to create invitations for a baby shower. There were so many designs to choose from. Adding information to the invitations was seamless. I am very happy with the finished product and would order from Zazzle in the future. The only issue I had was trying to pre-address the envelopes. I could not get the spreadsheet to transfer my addresses, so I just printed out labels on my own, but would have loved to have had them preprinted.

Date of experience: April 6, 2025
West Virginia
1 review
0 helpful votes
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Great Purchase
May 5, 2025

I purchase these customizable stickers for my YouTube channel. It was a great purchase, easy to order, and the price for what I order was great as well.

Date of experience: April 25, 2025
North Carolina
1 review
0 helpful votes
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Meets every expectation
March 13, 2025

My fiancé and I both fell in love with a particular save the date card. We loved we were able to change and personalize the card more to us. When the cards arrived, they were perfect and everything we were looking for. They were very reasonably priced as well. We will definitely be using Zazzle in the future.

Date of experience: March 3, 2025
District of Columbia
1 review
0 helpful votes
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Love them!
February 27, 2025

They came out perfectly! I dont believe i even picked the high quality versions, but they turned out great! Highly recommend their templates where you can customize them to fir your needs! It is cheaper than most printing companies!

Date of experience: February 17, 2025
Michigan
1 review
0 helpful votes
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Invitations were just what I wanted.
May 19, 2025

The invitations came out perfect however, I took one star away because the packaging was falling apart due to weather which could have compromised the cards. I would suggest more protective packaging to prevent future issues.

Date of experience: May 1, 2025
New Jersey
1 review
0 helpful votes
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Love it!
April 12, 2025

I love how super easy it was to input my design and that zazzle offers the etching and solid options. I haven't seen any other stamp company offer that. I find that the prices are also more affordable than other companies. And, it arrived earlier than I expected. I'm very satisfied with my purchase!

Date of experience: April 2, 2025
Florida
1 review
0 helpful votes
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Beautiful Invitations
February 4, 2025

The invitation templates on Zazzle made it SO easy to pick exactly what I want and still have the freedom to edit how I needed. Thank you for making it an easy and painless process!

Date of experience: January 25, 2025
Texas
1 review
0 helpful votes
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I love how I could preview the card before I made the order and could customize ANY part I wanted. The shipping was accurate and kept me informed every step of the way. Will definitely be coming back!

Date of experience: December 20, 2024
Maryland
1 review
0 helpful votes
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Excellent Service
February 10, 2025

The wedding invitations they had were great! They were customizable and easy to work with. I recommend Zazzle.

Date of experience: January 31, 2025
Texas
1 review
0 helpful votes
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I was able to order classic and timeless announcements. They were easy to design, a great price and shipped quickly. The quality is superb especially to Official School Announcements and against the price was unbeatable!

Date of experience: May 6, 2025
New Jersey
1 review
0 helpful votes
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Invitations
April 15, 2025

It was fine. I was satisfied with the box the invitations were shipped in this year. Last year Zazzle used a cardboard envelope and it ripped open and I received just the envelopes and not the invitations. I had to hunt the mail carrier down and thankfully they fell out in her mail truck.

Date of experience: April 5, 2025