Overview
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
I had difficulty deciphering where the complete card could be viewed. Maybe adding a message that says, this is where you can see your card, would be helpful. I had to cancel and reorder. But once I figured it out, I was happy. They came out beautiful!
The font is so small on the labels that they are practically useless. Why would anyone think that is okay? I need a magnifying glass to read them. Terrible!
I would like to return the item ordered for a replacement. In the preview, the product looked great. When I received the product it appeared much darker and my head was CUT OFF in the business card photo! I'm not sure how this product made it out of the warehouse! I look forward to a response as to how to best proceed with a replacement. Thank you
Molly
Hi Molly,
I'm very sorry to hear that your business cards didn't live up to what you were expecting. That is certainly not the customer experience we strive for. I will be looking into this issue for you and will reach out by email shortly to provide further assistance. I look forward to hearing from you and resolving this promptly.
Kind regards,
Craig
My graduation is this weekend and it came a few days early which was nice. Exactly as pictured and good quality. I just wish I measured my cap before because it's a little small. I just placed it directly in the middle of my cap and it looks good!
I ordered a custom 2x2 wooden stamp with a handle and it came out perfectly! I don't have any bald spots when using it! It will work perfectly for my small business bags
I was shopping for my daughters bridal shower invitations. There were lots of choice's. The invitations were delivered quickly and they looked great! We were even able to put her QR code on it for easy reference to her registry! I would definitely order from them again!
I purchased this some years ago and absolutely loved it. I purchased this one to have an extra. The older one is still in very good shape. These are very good quality travel cups, the picture doesn't fade on chip. No metal taste to beverages, easy to clean. A great, high quality travel cup at an affordable price.
They offered SO MANY BEAUTIFUL OPTIONS. It was difficult choosing one. Once I decided. Customizing and ordering was a breeze. I received my invitations in about a week. They were prettier then the images 😊
Beautiful cards...love the option to make my image larger to include full photo which was extra tall.
Would like to be able to add text to the images on back of photo to ID the locations/event in photo collage layout. Would save needing to do Christmas letter potentially...
Thx so much...was spendy even with discount. But very good quality and came quickly even with regular shipping selected. Thx! ~SH
I saw these funny, political coffee cups and wanted to give one to a friend. I didn't realize it at the time but i ordered 3 cups instead in of one. Otherwise, they arrived promptly and it was easy to order.
Came out perfectly, fast delivery fare price. I have used other companies before and I was very dissatisfied. They were more costly and shipping was wrong. Zazzle has given what I ordered and delivered on the right date.
Ordered several different name tags for our theatre company (staff, volunteers, board of directors) with our logo. While designing, I had a question and the message response was prompt and helpful. VERY pleased with the product and especially pleased with the timely delivery. Especially now when deliveries can be challenging. Thank you, Zazzle. Always a reliable site.
Good experience I was looking for quality yet different cool looking sports Tee Shirts for my teenage grandson. Zazzle is the place to search and order.
I was very excited for the great sale for Christmas cards. I liked the simple design and the easiness of editing. They were delivered a few days earlier than estimated, fabulous! However, the color of the print is a much darker shade of green, basically looks black in artificial light, then how it looked online. Also, the pictures aren't clear. At a distance they look great but in reality when are not in focus like they should be. They also looked perfect online. I'm not sure if it was the card stock used or the printer. The pictures I used are all professional and I only cropped a little bit on two of the four photos to make them equal size.
It being this close to Christmas, I don't have time to return and order new. They will still absolutely do the trick and be enjoyed by friends and family. Just wish the green was greener and the photos were clearer.
I ordered two sets of return address labels for my kids. I was able to find great designs and they were delivered quickly. The price wasn't too high. Thanks!
Zazzle may be too customizable when it comes to creating business cards. The options are endless, and I may have gone back many times to tweak. My business cards are beautiful.
I have liked Zazzle's products for a long time and have made several purchases, but I was always reluctant because of the shipping charges. Now that I have joined "the club" and get free shipping, I will be a more frequent shopper. I like the fact that I can shop from home for unique items - greeting cards, gift bags, and other items that make my gifts stand out as special. I have also purchased magnets and buttons, for my collections, and personalized post cards. I look forward to exploring the website for even more options for purchases.
I'm disappointed with the address labels that I ordered. When they arrived, the way they are printed makes the return address almost impossible to read. The preview online was not like this and was much more legible. I won't be able to use these...
Hello Jennifer,
I am so sorry to hear about your address labels that is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Kitty
Zazzle was amazing! Easy to use website to make amazing designs come to life with an also being able to make them unique for our event. Shipping was fast! Almost with amazing print quality!
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Hi Amy,
I'm really sorry to hear about the issues with your recently placed label order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.
Kindest regards,
Jordan