Zazzle reviews

My order came quickly and the material was very nice. I love the way my tea towels turned out and I think they will sell at my art exhibit.

I order from Zazzle.com 2/3 times a week. I mostly purchase postcards. Zazzle has the largest selection (more than eBay or Amazon, I think). There has yet to be an image that I wanted and I could not find. The quality is speculate! The cardstock they use is of the highest quality, the images come out crisp and clear. Not to mention the shipping time. I live in Hawaii and I receive my orders in 3/4 days, depending on what day I place my order. They are fast, efficient and I try to recommend them to everyone I know.

I ordered 3 different styles of business cards for my photo business. I had to order 3 because I couldn't decide which design I liked best. The graphics, artwork, type work, EVERYTHING was perfect on EACH of the cards. Customizing them online was easy with the program Zazzle has and stress-free. They came on time in the mail and I was very pleased with the product. It was everything they said it would be and more. I will definitely be doing business with them again.

I was TOTALLY impressed with these pillows. The color was vivid, loved the trendy design and the quality of the pillows was amazing. They were not cheap looking at all and there was a hidden zipper so you can wash the cases! Nice inner pillows as well. I got a lot of compliments on them! Exceeded my expectations. Thanks Zazzle and thanks Everdawn!

Quality of sweatshirt was fine Had it customized for Ovarian Cancer felt the grahic could have been better the hood is tight around the neck when not up overall it is a satisfactory rating

wish I had looked here before ordering. I bought gifts well in advance of the supposed shipping times.I have received nothing and all correspondence has been ignored by them. So basically they took my money and gave me nothing.

The xtreme case meets or exceeds the protection offered by the OtterBox, and the graphics are excellent. Also, the iPhone screen visibility is better than with an OtterBox.

I was amazed by how quickly I received the product- much faster than promised by Zazzle.

I will definitely order from Zazzle again.

I wish there were 0 stars as option. I ordered a mouse pad and a card for my husband's birthday last month and I never received it, it's been more than 30 days and nothing, when I complained they refunded ,e 3 days later, but I wasted my time creating a present for my husband and he never got it, he was so excited about it because he was studying the subject. On the email they had the nerve to say "they would make an exception in refunding me this time because I'd have to return the product to receive a refund" mind you! I wouldn't be requesting refund if I had gotten the product I paid for! Websites like this should be shut down as a Scam.

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Zazzle S. [Zazzle Rep] Hi! We sincerely apologize that you never received your order. At this time, we show that a full refund for the order has been issued. If you have any questions or concerns, please feel free to reply to the last e-mail you received. Thanks!

9/29/14

Helpful customer service who actually care.
More products and designs than you can throw a stick at - can be on this site for days.
Love seeing the creativity of folks.
Ordered a custom dog bowl for my puppy.
Quality products delivered fast considering they are made one at a time.

The order arrived in Perfect time and everything was CORRECT! Considering 1/2 the order was custom....it was all absolutely made "to order". Thank you. We will be coming back again for more things and passing on the excellence of production and product. Keep up the Great Work!

If it was possible to give this company zero stars then I would do so. I have had the worst customer service experience of my entire life with this company. I ordered invitations from this site as they were supposed to be ready for shipment the following day. After three days I had received no information. Unfortunately, no person at this company is available on the weekends so I went five days before I finally heard back from Zazzle after I called and wrote two separate emails. I was told they would look into the situation but would expedite the delayed order. It is now three days later and they still haven't printed the invitations, let alone shipped the invitations. All I get from Zazzle is "let us know what you would like to do." Perhaps Zazzle should figure out how to resolve this situation. I have been promised shipment for the past three days and now it is too late for me to order invitations from another vendor. Appalling service.

Update: After several additional phone calls and posting a negative review of Zazzle's Facebook page I did receive a resolution and the invitations were sent via overnight. Zazzle did what they could at that time to make the situation right, unfortunately, they couldn't give me back the week of time I spent dealing with the situation and waiting for the invitations. I'm not sure why a resolution could not have been found earlier - I think it was about getting the attention of someone who could do something as opposed to getting the standard response of "we have done all we can do right now." In sum, Zazzle tried to make things right at the end but the experience along the way was horrible and I don't plan to use this company again.

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Zazzle S. [Zazzle Rep] Hi Wendy. We definitely apologize for the issues you had with your order. We show that you have been in touch with our CS team and that your issues have been resolved. Please feel free to reply to the e-mail you received if you have any further questions or concerns. Thanks!

9/28/14

I recently ordered business cards as a gift to my boyfriend. I was pleasantly surprised at the quality of the product. My only suggestion would be for more templates/designs to choose from and a quicker view customizarion process. I had to click out of the text box to see my changes. Also now that I think of it, some guidelines for customization would have been useful too!

I ACTUALLY MADE THE DESIGN FOR THE MOUSE PAD, WHEN IT ARRIVED THE COLORS WERE AMAZING; ALSO ARRIVED VERY QUICKLY. VERY BRIGHT, LOOKED GREAT, DEFIANTLY RECOMMEND TO ANYONE, NOT ONLY MOUSE PADS BUT MUGS, SHIRTS, ETC

Still one of my very favorite services! These guys make great, great products and provide terrific support. I love my new custom shoulder bag!! I take it with me wherever I go!

Ordered 25 invitations for my mother. The order was very slow to arrive and the only thing in the box was 19 envelopes! She spent a good part of the day on the phone with Zazzle. She was told they would take several days to print and then several days to get to her. She wanted them to be overnighted to her and offered to pay for this, but was told that can't be done. The party is quickly approaching and no invitations. Customer service can't give us a definite arrival date. I can't recommend Zazzle after this experience.

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Zazzle S. [Zazzle Rep] Hi Ann! We apologize for the issues you had with your order. We do show that our CS team did assist you and that the new order was received. Please feel free to reply to the e-mail you received if you have any further questions or concerns. Thanks!

9/12/14

Furious! Email's rejected, cannot get them via phone, they took my money immediately from my account, yet I still have not received order! It has been in "processing" FOREVER! Do NOT risk doing business with them ever! I don't have $60+ to throw away! This is a NIGHTMARE!!!!!!

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Zazzle S. [Zazzle Rep] Hi Tammy! We have reviewed your order and we do show that a full refund was issued. We apologize for the inconvenience and frustration this has caused for you. Please reply to the e-mail you received if you have any questions or concerns. Thank you.

9/12/14

I waited more then 3 weeks to be told what I ordered was unavailable or they weren't certain if my order would be completed. Zazzle is a Terrible,terrible company to do business with

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Zazzle S. [Zazzle Rep] Hi! We apologize for the issues you had with your order. Please feel free to reply to the e-mail you received if you have any further questions or concerns. Thanks!

9/10/14

This company SUCKS! Don't even bother ordering anything from them. There statement of 100% satisfaction that they claim on their site is a load of Crapple. Zazzle=Crapple

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Zazzle S. [Zazzle Rep] Hi Elizabeth! We apologize for the issues you had with your order. We show that our CS team has contacted you and they have resolved your issue. Please feel free to reply to the e-mail you received if you have any further questions or concerns. Thanks!

9/9/14

As a writer and and a graphic artist, I chose Zazzle as my source for seeing characters from my books come to life in merchandise. The quality of the products are excellent. The printing is great and color accurate. Creating The Pires shop on Zazzle http://www.zazzle.com/thepiresshop?rf=238263477015788750 was easy. They also provide terrific ways to market products to all the Pires fans.

I have been trying to contact Zazzle about my order however I keep getting replies that the email has been rejected.
I ordered demo cards for my baby shower lucky i did not order the the bulk of it without trying them out first.
I have had no reply, my tracking number says shipped however with nothing else or not knowing where it is shipped too.
If i do not hear from them or get my item I will have to take further action! very poor service

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Zazzle S. [Zazzle Rep] Hi. We apologize for the issues you had with your order. Could you please send us a private message with your order # or e-mail address. We will have our team assist you. Thanks!

9/5/14

Amazing quality, price and printing is great! Would recommend to anyone, received so many compliments and products are even better when they arrive and you open the package, very nice!

I attempted to submit an order with fan created artwork which is protected under the fair use clause by the American copyright law that allows for the "production, display and distribution of derivative works if they fall under a fair use exemption, 17 U.S.C. § 107." Zazzle cancelled my order several days after I submitted it and simply replied to my email dispute with a form letter (ie: a canned, or pre-written, statement). That was a huge waste of my time and resources.

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Zazzle S. [Zazzle Rep] Hi. Could you please provide us with your e-mail address or order #? We can look into this further for you. Thanks!

9/2/14

I am very upset as \i ordered birth announcement cards on 30 July to arrive within 5-12 days. This was already a long time to wait as I have family members who have been enquiring after sending gifts and we were a little behind after the baby's birth in sending them out. Zazzle sent me a box of envelopes about two weeks ago, but no cards. I then emailed them and they agreed to expedite the cards by courier. Still nothing....Its almost three weeks now and to make matters worse their customer services are not responding to my emails. I still dont have my cards Very upset and very poor service

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Zazzle S. [Zazzle Rep] Hi Natalie. We apologize for the issues you had with your order. We do show that our CS team has contacted you and that your new order was received. Please let us know if you need anything else. Thanks!

8/22/14

I am glad that I did not read the other reviews. Everybody is so upset and frustrated with not getting their orders. Mine came in 3 days- I guess because it was a poster and not a personalized item. Regardless, I love the poster. It actually looks better in reality than on the website. I will order from them again.

I have ordered Business cards on 4 separate occassions from Zazzle.co.uk and not had any issues.
The cards are sent form the US which isn't made perfectly clear but as long as you are organised and prepared to wait a couple of weeks then there are no problems.
There are so many customizable templates to choose from and the design tool is pretty intuitive, it's worth the wait. Postage costs are not that high either - a few pounds.
Also there are often discount codes that are published by Zazzle - see here - http://www.zazzle.co.uk/coupons?rf=238182224288745103

As at the date of this review being written there is currently 15% OFF BUSINESS CARDS.

If you need a full-service printing company, Zazzle is not for you. But if you know exactly what you want and can position your artwork on your own, you'll do just fine with Zazzle. They offer more personalize-able products than most other companies, do not charge per color, and offer a satisfaction guarantee. On one of my orders the screen print was too small; I contacted them and they told me how to fix it and they sent out a new order at no additional cost to me and did not require me to return the shirts. But if you need to contact customer service, prepare for a wait. And you do have to do all your own work; no one will check it for you before it's created. Also you'll be notified once your order has shipped but there is no day-by-day tracking, kind of frustrating. But I have always received my entire order in the amount of time estimated on their website.

The company has not responded to my email inquiry about an item in my order that has not shipped, and has had the status of "processing" for 11 days now (yet I was already charged in full for the entire order). Their website said the shipping turnaround is 24 hours for this particular item type (unframed poster), yet I have not received any sort of update after 11 days. I guess my only recourse it to dispute this with the credit card company.

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Zazzle S. [Zazzle Rep] Hi Xantha. We apologize for the issues you had with your order. Our records indicate our CS team reached out to you and your order has been delivered as well. Please don't hesitate to let us know if you need anything else. Thanks!

8/22/14

i lost all my trust in Zazzle
i'm almost waiting 2 months on my package this can't get any worst !
i was planning to tell my friends about this site but forget it !!

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Zazzle S. [Zazzle Rep] Hi. We definitely apologize you did not receive your original order. We show that our team sent out a new order to you and it was delivered on 08/18/2014. If you have any further concerns, please let us know. Thank you!

8/22/14

Do not order from Zazzle! First off is their misleading Groupon... If you have ordered from them before you know that they offer over 100,000 different styles of invites... So when a Groupon comes along in bold writing "110 5x7 invites for $44.99" you know this is a good deal.... Then you read the very fine print that says you have 300 to choose from!... That's not the worse part...after you go to this list of restricted invites they are in categories... There are less than 30 different birthday invites to choose from!!! What a scam... No one wants this group of outdated invites to begin with!
The email customer service takes DAYS to get back to you! Hello year 2014... The phone customer service is a joke.... Don't try and use a coupon code ( that is on their website)...most likely it won't work with your order..

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Zazzle S. [Zazzle Rep] Hello Maria. Upon closer inspection, it appears that the product design chosen was not an approved Groupon design. We do apologize for if there was any confusion you may have had about the approved Groupon designs. Before purchasing the Groupon code, the Groupon site clearly lists the details of the promotion and which cards are valid for the promotion. We also show that our CS team did reach out to you, however they have not received a response.

8/15/14

Don't waste your time or money....products are poor quality and customer service is the worst I've experienced with an online company. The claim that "100% satisfaction is guaranteed or money back" is completely false. The $#*!tail napkins I ordered for a wedding were not only poor quality but arrived with green ink instead of gold. Even after I submitted photos of the ink next to a green leaf as reference, Ashley in customer service told me the ink looked gold and denied that the product was defective. She refused to provide a shipping label for return. So much for the company that earned its great reputation for their cute stamps

A representative from Zazzle did contact me and apologize upon seeing this post. The problem as been resolved.

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Zazzle S. [Zazzle Rep] Hi Kim. We sincerely apologize for the issues you had with your order. Our records indicate you have been working with our CS Team to get the resolution you desired. Let us know if you need anything else. Thanks!

7/17/14

I received the wrong order. I emailed customer support and received a generic response that in no way addressed the problem.

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Zazzle S. [Zazzle Rep] Hi Penelope. We apologize for the issues you had with your order. We do see that our CS team did assist you and the issues were resolved. Thanks.

8/15/14

I ordered invites for my birthday which is now only 3 weeks away and they still have not arrived. That was over 2 weeks ago. I will ensure this company is investigated thoroughly. They have messed with the wrong person.

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Zazzle S. [Zazzle Rep] Hi Andrea. We would like to assist you further with your order. Could you please send us a private message with your order # or e-mail address? Thanks.

8/8/14

I just got an email saying that my order was cancelled because my billing address and the delivery address do not match. It also states that the department tried to contact me to confirm the address but no email or phone was actually made/sent. I actually called customer service, Yes! they did answer after about 25 mins, the Lady on the other end said there was nothing that she could do, that I have to contact the fraud department. I am getting married in less than a week and this was going to be my wedding gift to my loved one yet it might not make it on time Because I HAD TO REORDER!!!! yes I PLACED THE ORDER AGAIN!!!
Hopefully someone gets back to me as soon as possible and this gets resolve quickly I have less than 8 days now for this to get deliver!!!!
HORRIBLE CUSTOMER SERVICE....SO FAR................

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Zazzle S. [Zazzle Rep] Hi Melina. We apologize for the issues you had with your order. We do show that your order has been delivered. Please let us know if you need anything else.

8/25/14

I ordered 4 turtle ties for my wedding coming up on August 22nd. The ties are not what I was looking for in the design. I don't want a return, I want to exchange for a different style! NO ONE there will answer the phone or answer my emails! I am running out of time to do this exchange!! I am going to contact my bank and dispute the charge and just send them back and take my business elsewhere. This is the worst customer service ever! I am a customer service manager and if my customer service department did this I would get FIRED!! HORRIBLE!!!!

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Zazzle S. [Zazzle Rep] Hi Lesa. In reviewing your account, we do see that our CS team assisted you with the issues you had with the original order and that a new order was placed. If you need further assistance, please let us know. Thanks.

8/6/14

Worst company ever. Please report to attorney general. Everyone who wrote on this website that they are scam is right. They never answer the phone. Emails are all returned as undeliverable. The print comes off immediately and the material is so cheap—5 cents in a sweatshop somewhere oversees. Report also to the consumer agencies. These frauds must be stopped and be fined.

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Zazzle S. [Zazzle Rep] Hi Marie. We have reviewed your account and have confirmed our CS team has been in touch with you via e-mail. At this time a full refund was issued for your order. Let us know if you need anything else. Thanks.

8/6/14

I ordered business cards from Zazzle TWO MONTHS ago. Not only did the image come out completely crooked on the card but they gave me the wrong color fill. I've sent about five emails and even included pictures of the janky cards but no one has contacted me about sending me a return label or giving me a refund. The numbers on the site just don't work. I was very much looking forward to using this company, especially since it's pretty inexpensive and I'm always buying so many business cards, but I'm SUPER disappointed with the service and I feel like I've been scammed.

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Zazzle S. [Zazzle Rep] Hi Brielle. We apologize that you had issues with your order. Our records indicate a CS team member was able to assist you and provided you with a full refund for your order. Please let us know if you need anything else. Thank you.

8/6/14

Had the horrible experience of getting my order from this company. Will never ever deal with them again.
Ordered "gold foil" business cards to get nothing but a cheap as card, absolutely no gold foil on this, 100 cards for over $40, complete rip off. If I had known the order would have been so bad I would have ordered from my home country which is New Zealand. I could have ordered the same cards here for less than half the price I had paid to them and get more cards.
I have tried contacting the company numerous times, once to ask about the delivery date (they have a web address zazzle.co.nz which makes you think they are nz based so I had expected it to arrive sooner than 4 weeks) also for my complaint once I had received the cards, and none has been answered. They say on the package slip: if you are not satisfied with your order, then return within 15 days however this doesn't have a return address. Also the ordering system is not clean, they use so many different order numbers, you have a product order, then there is postage order number, and I notices all order ID's were different from even what they have emailed me !

This is nothing but rip off, they get away with scamming you by providing you with cheap as products at low cost to themselves while you pay good money thinking you will get a quality product and at the end of the day they can get away with it by proving they have shipped your item.

Completely disappointed and will spread the word of how bad the quality is. The card is obviously cheap is it thin paper material with simple layout. ABSOLUTE False advertising when you see their designs and descriptions. Can't express enough just how disappointed I am

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Zazzle S. [Zazzle Rep] Hello. We apologize for the issues you had with your order. In reviewing your account, it shows our team did reach out to you and provide you with a refund for your order. If you need anything else, please let us know. Thanks.

8/6/14

I just got off the phone with Ben, a Zazzle rep. He was extremely helpful with a package that we are desperate to arrive by this Friday for a wedding (THIS SATURDAY! ). Of course, there is no promise that it will arrive on time but the peace of mind he provided through trying his best to get it here was awesome. We have our fingers crossed! Thank you Ben...sincerely!!!!!

HORRIBLE COSTUMER SERVICE! I've been calling and emailing for a month to return my items. They won't answer their phones or reply to emails. STAY AWAY! You've been warned!

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Zazzle S. [Zazzle Rep] Hi Steve. In reviewing your account, we show that our CS Team has assisted you with the resolution you requested. Please don't hesitate to let us know if you need anything further. Thank you.

8/1/14

Buyer Beware, Zazzle will sign you up for a monthly fee without telling you during your first check out and continuously charge you every month. They will then deny that they are ripping you off and refuse to help over the phone. Shop here if you like to be ripped off and have fraudulent acts committed against you. Terrible customer service and terrible business practices.

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Zazzle S. [Zazzle Rep] Hi Justin. We see that our CS Team has taken care of the issue and this has been resolved. Please let us know if you need anything else. Thanks.

8/1/14

Absolutely terrible, this company is a scam.
There is no way to actually obtain a refund for a product, because they do not respond to emails and the contact numbers on their website are fake.
The quality of goods is very bad too so you are likely to want to return them!

Stay away from them!

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Zazzle S. [Zazzle Rep] Hi Temi. In reviewing your account, it does show a full refund was issued for your order. If you're not calling from within the US, unfortunately the 888 # will not work. If you have any questions or concerns, please feel free to reply to the e-mail you received. Thanks.

7/28/14

How does this company stay in business? I ordered two poster prints and they immediately charged my credit card. I have had absolutely no communication from the company - no email, no confirmation number, nothing. Tried calling, and after almost an hour on hold, I gave that up. Worst on line business experience ever. I cannot use an order ID to track because I never received any correspondence.

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Zazzle S. [Zazzle Rep] Hi Gerald, Could you please send us a private message with your information? We will have our team contact you via e-mail. Thanks.

7/28/14

Hello Zazzle Team,
I have an order that has not been received, yet shipping was confirmed and should have been delivered by now. Could you please advise whats going on? My event is only a few weeks away and I'm starting to worry.

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Zazzle S. [Zazzle Rep] Hi Eden. We have sent you a message requesting more information. If you can provide that to us, we will have our team contact you. Thanks.

7/28/14

After reading all these one star reviews, my suspicion is validated. This is an unscrupulous company. I have received the royal runaround for a refund on a cheap defective product - right out of the box. I noticed another review here where a customer has been waiting for a refund for 27 days! Why should a customer have to wait a full pay cycle on a credit card refund? They state that a refund will take up to 21 days DEPENDING ON THE PROCESSING SPEED OF YOUR FINANCIAL INSTITUTION. They make it sound like YOUR bank is slowing things when the truth is probably more like that they do not issue a refund till the last day - if that, based on this other review.

The longest I have ever waited on a cc refund from any other seller - even hundreds of dollars - has been less than a week.

When I contacted them about this junk item, they said I could throw it away - what company does that? They probably pay pennies for this crap.

I have been put on endless hold by customer "service." It is more like customer abuse. You will have better luck calling the ORDER number 877-893-8935 to get through to a live person because they want to sell you another piece of junk. When I asked to talk to a supervisor, they put me on permanent hold. if you contact them by email they issue an automated case number and never follow-up. I have been issued three automated case numbers - no response.

Stay away from this company.

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Zazzle S. [Zazzle Rep] Hi Jay. If you could send us a private message with your information, we can look into this for you and have our team contact you. Thanks.

7/28/14

Wish I would have seen these reviews last night when I was ordering a birthday present for my daughter. First off I received an email stating "Unfortunately, we are unable to process your order due to a conflict with one or more of our acceptable content guidelines." Not sure why they would have a product on their website they can't sell! If that wasn't frustrating enough then I find out they charged my card TWICE (they are in pending status at the moment) Also in the email they are saying 7-10 business days before I will get my money back on my card, I work in retail and know for a fact that the charges haven't even settled yet since I did this at 1:00 am this morning. Also on their website they say customer service hours are 6:00 am- 9:00 pm EST but when I called at 9:00 am this morning no one answered because they don't open until 9:00am PST. I wish I would have read all of the reviews before ordering, there is not one positive one and I'm not sure how this company is still in business. I will be calling again as soon as they are open and they better void the transactions.

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Zazzle S. [Zazzle Rep] Hi Cynthia. If you could please send us a private message with your information, we will have our team contact you. Our hours of operation are Monday-Friday 3AM-6PM PST, not including holidays. Thanks.

7/28/14

I ordered a shirt from Zazzle and it was a Large for my husband. It shrunk down two sizes ....I had buyers remorse but just figured I'd suck this up....three weeks later I get a PayPal charge for $9.99 from my PayPal account that was NOT authorized NOR did I make another purchase!! PayPal is investigating. I have no faith in this company now. Stay Away!

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Zazzle S. [Zazzle Rep] Hi Cathy. We apologize for the issues you had. Please send us a private message with your order information and we will have our CS team contact you. Thanks.

7/28/14

Ordered placemats - when I washed one it faded - sent email to Zazzle and they wanted a photo of the product sent to them - what - where is the 30 day guarantee come in -still fighting with them

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Zazzle S. [Zazzle Rep] Hello Robert. We apologize for the issues you had with the order. We will make sure our CS team resolves your issue. They will be in touch via e-mail. Thank you.

7/15/14

I never do this but I'm putting a company on blast. Never shop on Zazzel ever again! I just had the WORST customer service from there. Coming from a family of business owners where "the customer is always right" they should be ASHAMED of themselves! They're thieves.

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Zazzle S. [Zazzle Rep] Hi Jen. Thank you for your message. We will make sure our CS Team contacts you via e-mail. Thanks!

7/15/14

I ordered graduation cards for my son's graduation as a Doctor from zazzle.co.uk for delivery to the UK. Although I searched the website, it did not inform me that the cards were manufactured in California, It is now over a week AFTER the graduation and the cards have not arrived. I also contacted the Zazzel Customer Service through the website to find out where the cards were manufactured as they were so late - it took them a week to email me a reply. Very poor service - don't order from Zazzle

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Zazzle S. [Zazzle Rep] Hi Joanna. We show that our CS Team has been in contact with you regarding your order. If you have any further questions or concerns, please feel free to reply to the e-mail you received. Thank you.

7/15/14