But if you need to contact customer service, prepare for a wait. (in 248 reviews)
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I ordered invitations. They are adorable and accurate.
I forgot to enter the promo code before I submitted the order. Even though I contacted them immediately, the company refused to apply the code.They told me I would have to cancel the order and recreate the invitation.
Also in my haste, I spent an extra $17.50 on envelopes I don't need. As I was placing the order it suggested I buy envelopes. It made it seem like they were not included. I ordered 10 invitations and the smallest amount of envelopes I could buy was 25. But my fault for not taking the time to check or call.
Biggest mistake ordering from zazzle, I order two shirts from there. Paid the 15$ for express shipping. Which was suppose to be be 2-3 from manufacturing. I received the order 6 days from ordering. I emailed the company and told them this, they offered me a credit for a future order. I told them I will never be ordering from this company again, and I want the shipping cost refunded to my card. (Still have no received that) upon receiving the shirts I have found that one of the decals is worn away so much that the words are barely legible, and the one shirt has multiple stains! This is unacceptable and I have emailed them for a full refund. The printing is horrible and not worth the cost. I will tell everyone I know to never order from this company. Very dissatisfied.
I have tried calling like 10 times but it wont let me through. Site has .com.au meaning Australia but obviously it isn't. I have sent SEVERAL emails for days and days - still no reply or even acknowledgment that email has been received. Started a pay pal dispute hoping they will realize that I need to speak to someone...and yet nothing. Trying to cancel my order and get a refund.
I ordered Christmas cards for my work and happy with the quality. However, the shipping labels I ordered are those we can print ourselves. I looked in the package with no instructions, so I decided to call. The customer service rep was clueless and not willing to help at all. Told me, "That's why we suggest that Zazzle print them." Well Zazzle, I didn't have all the information and hence wanted to do it myself! Products are nice, customer service is thumbs down.
I am terribly disappointed with this website. The design is perfect but I am totally unsatisfied with the customer service. I contacted them a thousand times, and all that this guy Jesse has to say is "your payment has not been confirmed wait few more days". I have a Christmas celebration and have ordered the mugs for everybody to get them at least by the middle of November. I am in Australia and ALL the phone numbers are from US. Why do they have an Australian domain website zazzle.com.au if they do not have a customer service here? I am terrible sorry because I am already thinking that I will lose all this money with ghost mugs. I have been trying to speak with the company and no feedback, not a word from them. All that I want is a word with someone to confirm my order and send it by November 20th or my money immediately back!
Tip for consumers: YOUR SATISFACTION IS NOT 100% AS PROMISED. DO NOT EVER BUY FROM THIS WEBSITE IF YOU HAVE A DEADLINE FOR YOUR ORDERAsk Marjorie about Zazzle
I ordered a tote bag which came quickly but it was a piece of crap. Cheap, thin, poor quality design. I had to actually print out a form to return it (don't know of any other website that requires this) and the form requires an "RMA" number. No customer service at the 800 number on weekends. Sent an email. 2 emails later they are still trying to avoid having me return this item and still have not given me an RMA #. The "Zazzle Promise" clearly states "If you don't love it, we'll take it back. If you are not 100% satisfied, you can return it for a replacement or refund within 30 days of receipt." Clearly they need to add a no-hassle policy. I will never order from them again. I can get more or less all the same on amazon who will not hassle me.
Product arrived later than expected. I was immediately bombarded with daily emails from Zazzle with `even better deals' than what I'd just bought (why would I want to see better prices while my order is pending)? They did not contact me at the end of the 30-day `Black' trial as indicated in their email and I missed stopping it by 1 day. As a result of feeling extorted for this fee I will absolutely not shop with them again.
I use Zazzle to put my own designs on shirts and mugs. Fast turnaround, high quality, no minimum order. Many other customized items available - ties, hats, wallets, water bottles, mouse pads, phone cases, etc, and more items being added frequently. You can choose from thousands of designs available on the site or make your own.
My husband loves his dragon bath mat. The ordering process was fairly easy, but when I thought I could customize it, I could not do it. Unfortunately, noone from Zazzle was there on Sunday and could not help me, so I just ordered it as it was in the picture so I did not lose the discount on this last day of the promotion.
Zazzle offered a 20% discount for the end of daylight savings time. I bought a larger quantity and I received their quantity discount (10% off). Zazzle refused to honor their 20% off promotion! They claimed that since I ordered a large quantity and received 10% off, they did not have to honor their advertised 20% off promotion.
Dishonest! Stay away!
i ordered holiday cards from zazzle, paid $18.99 for two day shipping, got a package two days later except my cards were not included! All it included was the envelopes that would have gone with my cards! I called the customer service number and she told me it would be another two days to ship and one business day to deliver, so with the weekend coming up I'm looking at another five days -- I find this unacceptable!!
We play cards with friends. When they saw our Zazzle cards they were enchanted by the artwork and really like the size of the suits and numbers on the cards. We bought some for them as a gift.
Well it all began easy enough...or so I thought. I ordered 2 pillow case that were to have a "map" design on them. ($65.00 charged to my bank card, ok I agree) The next day I received an email saying that the image was "not correct" and I needed to cancel my order and re-order again because "they were not able to fix it" . Oh! and if I need help please call...Well I needed help so I called. Talked to someone in the design dept. She corrected the image on the pillow case ($65.00 charged to my bank card for the "new" order, note the last $65.00 is still on hold on my account) It's cool though because since their design team did it for me it's good to go....right? Ummm...Nope. Another email. Your image has a white crooked border all around it. Ok, call again. ME: Hello design dept.? We have a problem. DESIGN DEPT: Oh we can fix that but we need to cancel your order and re-do it..that will be $65.00 charged to your bank card. ME: Well let me think....I would now be $195.00 into "holds" on my bank account for 2 freaking pillow cases (one set which YOU designed). Ya know what Zazzle.....NO. I'm done with this.
Tip for consumers: have LOTS of money in your bank account for "Holds"Ask Kimberly about Zazzle
I am deeply saddened to learn of your refusal to allow the abbreviation, "KIA" (Killed In Action) on SSG Matthew A. Pucino Memorial Foundation, LTD., postage stamp. Your representatives told the Foundation that this would harm Zazzle's public reputation. I would love to hear why?
When I look at Zazzle's "About Us" section, it states that you are a company ALL ABOUT PEOPLE. Really? Is that ALL people EXCEPT "Fallen American Hero's" that were Killed In Action? Is it ALL people EXCEPT SSG Matthew A. Pucino and the Memorial Foundation that was so lovingly created in his memory?
Is it ALL people EXCEPT those serving in any branch of military in The United States of America?
Zazzle's Mission Statement states, "To Enable EVERY Custom, On-Demand Product In The World On Our Platform".
So, just to be crystal clear, it is Zazzle's MISSION to enable every custom, on-demand product, EXCEPT for a postage stamp honoring SSG Matthew A. Pucino who was KIA November 23, 2009??
Zazzle's "Products" states, "We are deeply passionate about providing you with an opportunity to be yourself". Zazzle might want to re-word that, because clearly, by cancelling this postage stamp order, Zazzle is NOT providing The SSG Matthew A. Pucino Memorial Foundation the opportunity to be themselves!
Finally, I find this action on Zazzle's part to be very un-patriotic, very un-American and down right discriminatory in nature. I will be posting this message everywhere I possibly can, so that others can see your company for what it is. I won't spend my hard earned money to purchase items from Zazzle and I hope by spreading the word, others will think twice about spending their money with a company that does not support our military and that is clearly discriminatory in its practices.
everything was perfect and made very easy to follow a baby could do it with ease. And customer service was great they made what was a already hard task very easy for me to do. It took no time to do order and receive the finish product PERFECT!!!!. Thank you Zazzle for helping to make my mother's birthday celebration a success. Every guest that received a invitation was very impressed with the work that Zazzle did. I will never shop in a store for invitations, mugs, hats, printed tee shirts, ect. ever again. I'm a customer of Zazzles for life.
I am very happy with my sisters business cards and so is she. The pearl paper is great for someone who wants to add a little shine to their cards or paper or as well that want to brighten up a color on the existing image on the cards . The customer service is great, I had called in for some help and the lady gave me great advice on how to fix the cards so they come out perfect and so they did ! I will be ordering more cards and flyers soon !
I had to contact customer service regarding my first order and they were wonderful! Second order was perfect as it was. I couldn't have been any happier.
I ordered Halloween stickers for my restaurant chairs. I was happy with the online preview and proceeded with the order. When the stickers arrived they were different to what was shown on the preview and now I could no longer place the sticker on the chairs. A big let down.
I had not ordered from Zazzle before, but liked one of their designs and found myself personalizing it for my granddaughter's birthday. After ordering, I checked reviews. I was worried because of negative postings. So I ordered another set of invites from a well-known company. Not only did I receive the Zazzle order on time with excellent communication from them, but when we received the "other guy's" invitation, my granddaughter said she liked the Zazzle invite the best! So the Zazzle product was, by far, the best! I will order again.
Ordered two mugs for my parents birthdays. Each one was a different color to coordinate with the picture of each of my kids that I put on them. Site was easy to use and mugs were great. Picture quality was sharp and they were shipped quickly. They were packaged well and nothing was broken. A great site. I will definitely use again! :)
Forget ordering fancy envelopes because the free ones are junk, like V*******nt! The invitations come with top quality envelopes that will not embarrass your company! We ordered a large number for a company party and were very pleased with the quality and design of the invitations. They are just perfect! I made a mistake in customization and the staff contacted me to warn me that it would print less than perfect. They walked me through the process of fixing my mistake and then within one day the order was on it's way to being printed. Perfection!
the products don't seem to be much different Than other similar sites. But when I had s problem with my invitation I received (quite possibly due to my error when designing) customer service went above and beyond to correct it.... they immediately issued me a credit, fixed my problem in the design themselves so that I could use the credit to immediately reorder, then expedited printing and shipping so that i would receive in the next day or 2. I was thrilled!
Zazzle has come through 99% of the time for my purchases. The one percent it is lacking is from one product that didn't come through very clearly from customer service. Otherwise, I have had excellent products made along with so many types of options.
I ordered a custom messenger bag through Zazzle. I found them originally through a Google search and was a bit hesitant to shop through them as I had never heard of them before, but I'm glad I did. I found a few other sites with similar bags, but none of the other companies had an option to customize anything, so I opted for Zazzle.
The customization process was very easy and quick, and the best part is the bag actually looked exactly as I expected it to! It took about a week and a half from when I ordered to when it arrived, which is pretty good for a custom item in my opinion. They provided shipping tracking, so I knew exactly when to expect it.
It was a great shopping experience and I would not hesitate to order something from them again in the future.
Tip for consumers: If you like the option of customizing things to make them more a reflection of your personality and style, I highly recommend this site.Ask Becky about Zazzle
I ordered a t-shirt for my daughter that I needed for a specific occasion. I ordered it far enough in advance that it should have been there by the event. It has not arrived in their 5-12 business days and when I called customer service, they now say it could take 17 business days. They were not helpful at all and this is my first and last time ever ordering from them.
I have created over a half Dozen Mugs with Family pictures and the Quality of the Product and Printing has always been Excellent..
We ordered our invites from zazzle and were extremely pleased. Customizing them was a breeze and they turned out great. I didn't realize either that with my order I received 10 free invites, just in case. Great service that did excellent work.
The product quality surpassed my expectations! I ordered cards for a baby shower and a few days later ordered a customized baby onesie and bib with a photo I took on it. I was amazed at how the photo turned out on the cloth! It looked no different than being printed on paper! Will definitely use this site again!!!
Tip for consumers: I prefer the website over the mobile app. Was able to view more products with easier navigation on the desktop website.Ask Kimberly about Zazzle
First time using site! Ordered baby shower invites which are adorable! I realized after placing order there would be delay in receiving due to a holiday weekend. The support staff was able to help rectify my mistake and went out of their way to make sure a new order arrived in time at my doorstep! So appreciated customer service help! The caring professional manner which they showed me was outstanding and I look forward to being a repeat customer!
I ordered T-shirts for my granddaughter, one ran a little small and they replaced it immediately. The specialized t-shirts look AWESOME!!! I can only recommend this company and you will find items that you can not find anywhere else. They also have the best customer service!
50 Questions & Answers
As of 5/23/16 it was still in "Processing" mode. I called Customer Service on 5/23/16 and was told there is a production delay. I wish your website had indicated that and been more honest about delivery timelines. I was upgraded to Expedited shipping, which I appreciate, but I still need my item printed.
I need my order for a half marathon. I need to receive my order by 5/31/16.
Hire more people or pay people to work overtime.
Based on a lot of what I am now seeing online...it looks like you need more employees.
I also sent an email inquiry thru your site on 5/25/16 to see when I can expect my order to arrive. I have not received any updates from you. I would appreciate an email or phone call.
Also, it is not cool that you do not allow users to post to your Facebook page and you hide or delete their comments too.
Please get my order to me by 5/31/16.