But if you need to contact customer service, prepare for a wait. (in 184 reviews)
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Zazzle just shipped me the complete wrong set of business cards and on the front of the package it states the other customers name.
i asked support how things like this happen? and she replied "things do happen".
Well if Zazzle had processes in place then these types of things WONT happen.
They are going to reissue me my cards but i will be looking for other services in the future.
Tip for consumers: Take your money and your business someplace else.Ask Kalieb about Zazzle
the worst company I have ever had to deal with. I ordered invitations from them for my wedding and they put the date of 2014 on them. my wedding is March 2015. when I called to get this corrected I was told that I would get an express delivery of new invitations and have them in 5 days. on the fifth day I call to check on my order I was told that the employee that I spoke to was new and that they made an error in order for me to receive my correct invitation I had to send them the old ones. mind you I had already been dealing with them for 3 weeks and my wedding was two and a half months away. I informed them that I did not have time to wait another 2 weeks to receive the new invitation that I wanted a refund and would stick with the ones that were incorrect. two weeks later I received brand new invitations with the correct date. when I was supposed to be receiving a refund. so now I have over 200 invitations and still no refund. a manager was supposed to be handling this when I called to complain again they said she had made a mistake. so I had to call for times to get a refund and still have not received it. I would never again order from this company. and to top it off customer service was the rudest I've ever experienced. stay away!!!!
Zazzle is the most pathetic online catalog house I have ever had the displeasure of dealing with! I ordered a personalized wall clock that was so cheaply made it would not work. It took them a month to ship the defective clock. I called to get a refund and they say they issued the refund but it's been 2 weeks and no credit has been sent to my bank. This company sells poorly made products and are incompetent in service to customers. Never order from this company unless you want to be ripped off!!
Terrific customer service. I had a problem with my original order. I misinterpreted a description. They gave me credit for the original shipment and I re-ordered the correct watches and my granddaughters love them. It's nice to have a company with quality products that stands behind their merchandise and their service.
I just ordered a sheet of stickers from Zazzle.com, and it was the worst experience of my life!
My original complaint to them was that although these stickers were available in 2 forms, after I made my selection, their pages never again indicated which form I was buying. Even the purchase receipt does not specify which form I ordered! So how can I know they'll send me the correct item?
I wrote them a constructive email explaining the problem. My Mistake! During the process, which was done via their website, their site trashed my entire email, including all contact info, etc., TWICE! They also, just as an example, ask that we select, from a list which must be a mile long, the product ordered, which in my case turned out not even to be listed! Furthermore, it is very difficult even to copy my order number off their receipt page. Every time I try, it sends me to another page! When, after multiple tries, it finally copies the number, it includes a LOT of machine code. I finally had to copy the number out manually, just to give it here! Their shipping fees are also outrageous... $6.95 (more than the cost of the stickers) to send a few stickers which would easily fit in an ordinary envelope. Those are just a few of the MANY problems.
The list of malfunctions and other aggravations is so long I can't even begin to describe them all. It was ONE AGGRAVATION AFTER ANOTHER! Their website must be the absolute WORST IN THE WORLD.
Tip for consumers: RUN!Ask Richard about Zazzle
I have been involved in numerous weddings and large celebrations. STAY AWAY FROM THIS COMPANY!!!! The absolute worst customer service I have ever dealt with--on every level. MECHI the "supervisor" was beyond passive aggressive, offered no resolutions for wedding invitations that were two weeks late; she was so indifferent to their error, she said, "Well, I won't say they will come tomorrow--keep in mind we had been promised two other delivery dates!!!!! Deal with MINT or TINY PRINTS--any place but zazzle. WRITE YOUR OWN before even thinking of using zazzle. I wish there were a NO STAR rating.
Ordered a small order to check the quality of their business cards. I will order from them again when the need comes. They were quick, proficient, and reasonably priced.
I ordered close to $60 of custom Post-Its for Christmas gifts but when they arrived, the printing was so dark and the colors so far off, I couldn't use them. So, at first, I tried calling in hopes of getting replacements in time for Christmas--what a fool I was! There was a recording about high call volume telling me to hang up. So, after a frustrating search of their site, I finally located the return authorization form, filled it out, submitted it and nothing. Not even an automated confirmation that it had been received. I waited for a couple of weeks and tried again, thinking maybe I did something wrong. Same thing. Now, of course, the return period is up and it's looking like I'm stuck with a box full of Post-Its I can't use.
I had been thinking of switching from Cafepress to Zazzle for my own website's store because Zazzle has such a wide range of products and did a good job on a past order. But no way would I subject my people to such horrible customer service!
WOW!~ This company is absolutely horrible. IF you're considering buying from them, please.... please.. take the time and find a more reputable company. Even if you are in LOVE with the pattern or the appearance of your product-- please, think again. I'm only trying to save you from the disappointment that will arrive (Or not arrive) at your doorstep in the weeks to come. The products here are horrible quality, worse is the customer service and the return policy. Again, even if you're sure you'll love the product you THINK YOU See on their website, I strongly urge you to reconsider and use a more reputable company.
Tip for consumers: Don't use the site... You're welcome in advance.Ask K about Zazzle
Had technical difficulties during checkout and changes weren't applied....called customer service and they not only fixed the errors on the invite but expedited the shipment so it arrived the same day as the original. Great customer service from Fiona
Awful awful awful. I ordered about 45 baby shower invitations on Jan 5, paid an extra $24 dollars for "2-3 day shipping" and did not receive my invitations until two WEEKS later. Called to check on the whereabouts of them about a week after ordering, got refunded $10 of The total $24 and basically an explanation of "sorry there's nothing we can do"... When the invites were finally in my possesion the quality was low (distorted color on at least half of the invites) and was just an overall HUGE disappointment and waste of money. Will never use Zazzle for anything in the future.
Tip for consumers: Run. Run away.Ask natalie about Zazzle
Ordered Coasters for gifts this Christmas from Zazzle.com and was extremely disappointed in the packaging and product. The coasters came in a plastic baggie.and look like somebody die cut round shapes, stamped a design in muted colors that smeared and put them in a zip lock baggie. This is fine if I were using them myself but the product presentation did not lend itself to be given as gifts especially for the price.
This is the best company EVER!!! I ordered my own design wedding invitations and received them in time but "I" had made errors on them. I was devastated and called Zazzle. The gentleman that I talked to was "AWESOME" about the whole thing and gave me credit back for my order and told me how to re-order them all at "No Extra Charge.'" I re-ordered the invitations the way I wanted them again, this time without the mistakes, and I made them bigger and better then the first ones and had no extra charges for them. I couldn't believe it! All this without extra charges! This company knows what customer service is all about and they go way above and beyond what they had to for customer satisfaction. They way exceeded my expectations! I LOVE THIS COMPANY and they can be sure that I will be back for any other printed items that I may need that they carry and all my family and friends will know about this terrific company!!!! Thanbk You Zazzle. You saved my wedding day
Tip for consumers: Make sure your personalized items are proof read prior to placing an orderAsk Joie about Zazzle
Great personalizable novelty products! Keychains, mugs and tee-shirts. Great quality, great printing.
Tip for consumers: Make sure the product looks ok in the pic before hitting "add to cart". You can make text/image bigger or smaller on the product.Ask Lucas about Zazzle
The embroidery on the long sleeved t-shirt I ordered was flawed. The embroidery at the end of one letter was never completed and left a hole in the fabric.
I completed the request for a return authorization online. CAS-636926-4 4W1L8. No response from Zazzle. Completed another online request for a return authorization. CAS 639104-L8P9Q9. No response from Zazzle, Called the 800#. Disconnected twice before getting a human to talk to. Total order $32.12.
I'm going to dispute this charge to my VISA.
I am in love with the business cards I found on Zazzle. They are unique, vibrant and definitely stand out.
I ordered wedding invitations and RSVP cards from ZAZZLE and they came back to me cut crooked and flawed with markings that weren't apparent on proof. I have contacted them for the Return Authorization Number so that I can send the items back for a refund and have not yet heard back. I can not get a hold of a customer service representative by phone. This is frustrating and disappointing because I have had good experiences with Zazzle in the past. I had to purchase my wedding invites and RSVP cards from another company locally and have a rush put on them, which was costly. DO NOT USE ZAZZLE.
Have ordered twice from Zazzle and big hit each time! Try them!!!
Tip for consumers: On one order even added personal photograph...........turned out great.Ask Huleeta about Zazzle
I Love Zazzle I just purchased this really well made heavy duty apron and am very happy with it. The shipping was fast and free too. I signed up for a special free shipping trial and decided to keep the option for a small fee for future purchases as I will definitely be ordering more Zazzle products in the near future.
Tip for consumers: Have fun!Ask Lorelie about Zazzle
Simple, sleek, personal and professional. I needed a simple business card and I am not computer savvy and appreciated how easy it was to center texts, change sizes, and colors. Great website for laypersons to use. The cost was also reasonable and I would recommend it to any new business trying to get her foot in the door.
Tip for consumers: I'm all around pleased. I do wish I left more space on the top and bottom of my card before starting text. That was completely on me.Ask Melissa about Zazzle
I ordered a sweatshirt for Christmas and the font looked terribly faded and ugly. The text way way bigger than I designed. They gave me a refund in store credits and I ordered a baseball shirt and the text was bigger and not in the right place. I designed it to be on the chest but it was printed on the belly. I'm embarrassed to wear either one in public.
I am absolutely disgusted with the return process!
Ordered tshirt; too small. Have tried numerous times to get in touch so can obtain aN RmA# required to put outside pkg.CANNOT GET THRU TO ANYONE. ON H OLD FOREVER. Then phone message closed for holiday. How on earth to get thru? This time frame is completely unacceptable to this customer. No one has even answered numerous emails.HOW DO U GET THRU TO SOMEONE?? The allotted time for return is no doubt over. AND IT IS a $20 shirt!!
January 2014-Received full refund on my credit card, along with apology for delay response, etc.
Tip for consumers: DON'T TRY TO GET THRU TO ANYONE TO GET A # TO BE ABLE TO RETURN AN ITEM. Still waiting.
Response time is horrible!
Finally I manage to find a website that has what I am looking for (I only shop online) and not only does the package not arrive on time (it should have arrived during the christmas holidays), but the customer service has not answered my three emails and the firstname.lastname@example.org address seems to be inactive. I have no way of getting to them, I seriously thought that such a website would be a little more professional. Disappointed is a small word, the gift was so important and I have no idea what's has happened to the parcel. Respect for customers and work ethic seriously are lacking here.
Tip for consumers: Don't use it and if you do, expect to have your patience, temper and trust in shopping websites challenged.Ask Hannah about Zazzle
Awful company! I ordered a t-shirt intended as a Christmas present on 08/12/14 and only recieved it on 09/01/15.
I can appreciate that it had to be delivered to Ireland but that is ridiculous!
Furthermore when the t-shirt arrived it was a size small when I had ordered a large.
I have now emailed "customer support" twice regarding each issue and have never gotten a reply.
DO NOT WASTE YOUR MONEY!
Ordered two prunted T shirts, On one the print was only half there - can't see how this was not picked up on packing. Complained with photos. Told I woujld get a replacement. reeived and EMPTY package and no rsponse to my complaint about this. HGave used other T shirt placex (eg smorg tees with no problems). Would never use this site aain.
Tip for consumers: don'tAsk jennifer about Zazzle
I'm writing this review I sit here on hold for half an hour so far during my lunch break calling Zazzle for the 7th time. Hey, 7th time's the charm right…anyway, my mom's present has been stuck in a "processing" state for almost four weeks. A bit worrisome at this point and I hope I didn't just lose my money to a website I thought finally I'd try for the first time.. I honestly don't mind receiving it so late as much as I wish there had been some communication about the delay, no promises about the 7 business day manufacturing time plus 4-7 business days shipping...or even just a response to my case request and numerous calls. Zazzle, it saddens me to say that it will take a lot for me to return or to recommend to others!
I've wasted so much time on this. I can't write another explanation of my problem. Basically the worst customer service ever! Compounded by listening to how great they are on their "on hold" recording during my RIDICULOUS wait times.
Tip for consumers: Don't order from here! With horrible customer service, you take a risk with anything you order.Ask Lisa about Zazzle
Extremely disappointed with my most recent Zazzle order. Ordered two framed posters on 12/12/14 - they arrived on 12/19 rolled up in a tube, not framed as I had ordered. Spoke with a very nice customer service representative named Kathy who ordered an entire replacement. The replacement order arrived on 12/24 and although they were framed this time, one of the prints the glass was broken during shipment. I was surprised to see that no bubble wrap was used, just the frame in a box wrapped in a piece of plastic so no surprise that it was broken. After a couple email attempts to email@example.com with no response I finally called to discover that they were closed over Christmas break. I found another way to create a Case # on the website and described the broken glass with an attached picture. I finally received an email indicating that a package had been queued for shipment. Yesterday, (1/5/15) I received my 2nd replacement order and it is another rolled up poster, NOT framed as I had originally ordered back on 12/12/14. I now have 3 posters, none of which are usable unless I go pay for them to be framed by someone else. I called today to get a refund - I'm tired of waiting for what I originally ordered and having to make phone calls to try and get it right. Very disappointing as I was really looking forward to hanging this print in my new remodeled bathroom. Also disappointing as all of my previous orders with Zazzle have been very good experiences which is why I gave 2 stars. Not sure why they could not get this one right.
I have had several issues as of late with Zazzle. The most recent is a t-shirt I purchased as a gift and wanted to exchange for a larger size. The shirt runs small. I did the on-line exchange as directed by your website and was given a claim number. That was several days ago. I have had no response from customer service through email. I have tried calling the customer service number and have been on-hold several times at 30 minutes plus and I just hang up out of sheer frustration from hearing the same message about your customer service guarantee and how you are experiencing such high call volumes with longer than normal wait times and never speaking to a live person. No matter what time of day I call, I get the same message. Zazzle lacks customer service and that is bad business practice. I am so frustrated. My Christmas cards were also lost in the mail for several weeks and I went through all the same trying to get in touch with someone in customer service. I spent hours on the phone then. I will just plan on not doing business with Zazzle in the future and will be contacting my credit card company tomorrow to dispute the charge since Zazzle is not living up to its promise of complete customer satisfaction.
Tip for consumers: Zazzle has terrible customer service. If you need to contact them plan on spending hours on end on hold. I guess they are experiencing such high call volumes with customer complaints as this website would indicate.Ask Gina about Zazzle
I WOULD NOT USE THIS COMPANY! I PLACED AN ORDER ON DEC. 11TH WHICH WAS FOLLOWED BY A CONFIRMATION EMAIL STATING IT WOULD TAKE 5-7 DAYS! TODAY JAN 6TH I HAD STILL NOT RECEIVED MY ORDER. I CALLED AND TALKED TO 3 DIFFERENT CUSTOMER SERVICE REPS. I WAS TOLD THE ONLY WAY THEY CAN COMMUNICATE WITH THEIR PRODUCTION FACILITY WAS VIA E-MAIL. SO BEGAN THE E-MAILING BACK AND FORTH. I WAS TOLD MY ORDER HAD BEN MOVED TO TOP PRIORITY IN PRODUCTION STATUS , THEN I WAS INFORMED THE ORDER WAS READY TO BE SHIPPED AND WOULD BE DONE SO SHORTLY. TWO DAYS LATER NO SHIPPING NOTICE AND AFTER I CONTACTED THE COMPANY THE REP TOLD ME THE ITEM WAS IN FACT NOT READY TO NOR WAS IT SHIPPED! I WAS TOLD I WOULD RECEIVE A REFUND ON SHIPPING BY 3 DIFFERENT SERVICE REPS. I STILL HAVE NOT RECEIVED ANY REFUND! DO NOT USE THIS COMPANY THEY WILL DO NOTHING MORE THAN GIVE YOU THE RUNAROUND!
Tip for consumers: DO NOT USE THIS COMPANY THEY WILL GIVE YOU THE RUNAROUND AND LIE TO YOU ABOUT YOUR ORDER!Ask Erith about Zazzle
I ordered two t-shirts as Christmas gifts, still not received 05/12/15, customer service rubbish, have still not replied to my emails so I have opened a case with a Paypal. The shirts were for my daughter who leaves for Australia in 2 days, so no use now! They weren't even personalised goods, just disappointing !
Order ID Date Price Status
131-41611529-6977513 16/12/2014 17:52:28 £36.38 Shipped
Tip for consumers: avoid, customer service non existent, it appears they only comment on sites such as this when there is a problem, terrible way to run a business.Ask Hazel about Zazzle
These guys suck! Their site says if I order within 5 hours, I would have the item by a guaranteed date. In addition, I paid extra for expedited shipping 'just in case'.
A day before I was to receive them, I sat on hold for over an hour just to be safe, and as it turned out, they could not have my cards to me in time.
Tip for consumers: Find someone elseAsk david about Zazzle
ordered only a silly card. read that it was a singing squirrel card. thought my grandson would enjoy this. had it shipped to canada. paid the exhange. yada yada yada. then it arrives with a picture of a squirrel singing----no music. tried to phone them this morning and given no option to speak with someone. directed to their site instead. i'd say the ad was deceiving and i will never use this company again.
Tip for consumers: at the very least be very careful in your assessment of the product you order. at best go to a more honest site.Ask mary about Zazzle
I ordered a case on 12-17-14 and I never received my case as it was guaranteed to be here by christmas! I am extremely pissed and will never order from zazzle again! I have sent 2 customer service emails with no response! Never order from zazzle!
Ordered a key chain with a clip art of a frog with a first name. After paying over $13 for shipping it finally came. The graphic and name were so tiny it looked like a dirt spot. Took over 3 weeks to get a response for a return. They told me because I approved the personalization, it was basically my fault. There was plenty of room on the key chain to make the graphic and personalization bigger. There was not an option to tell them this common sense request. I was too EMBARASSED to give it as a gift. The tell you SATISFACTION GAURANTEED but I was offered some sort of credit. I found their response to be arrogant, how dare they. My 3 year old could have done a better job. Was a little piece of paper glued crookedly in a circle.
Tip for consumers: Stick with Personal Creations or Things Remembered!Ask Angela about Zazzle
Have been trying to get a response from the company to do an exchange for 9 days and though I get daily emails trying to sell me something, I cannot get a response from their 'support' team. I have a case number and would appreciate one of the Zazzle moderaters I see posting on this site to contact me before I have my credit card company dispute the charges.
Ordered posters and received them within the time promised. But they were not suitable as a gift for the intended recipient, so I requested an RMA to begin the return process on 12/29/14. Heard nothing back, so I requested an RMA again on 12/30/14. Still haven't heard anything back by today (1/3/15). Zazzle promises a 30 day return policy for most items, and I have no problem paying for the return shipping since I'm not returning the posters because of a defect, but the lack of any response from Zazzle to my requests for an RMA leaves me very frustrated and unwilling to buy again from the company, and unwilling to recommend it to anyone else.
UPDATE Jan 4 2014 - Received an email today from Zazzle asking me to let them know if I wanted a refund to my credit card or a store credit. But still no RMA. I replied with my preference for a refund, and will re-post regarding the status of this issue when I receive the RMA and am able to return the posters.
UDATE Jan 7 2014: Zazzle let me know yesterday that a refund would be processed for the posters. I appreciate the response and have changed my ratings on service and returns from 3 to 4 stars for each category. I'm satisfied with the outcome now, but don't think I should have had to resort to going to SiteJabber to get a response. But I'm grateful for the forum that SiteJabber provided. Thanks!
Good News: The service was great. They shipped my order faster than they had quoted and it arrived 2 days faster than expected. The quality of both tee shirts are excellent.
Bad News: The only problem was that the printing on the Eat Sleep Ski shirt was done poorly. It just wasn't as crisp and clean and seemed to bleed beyond the edges, compared to the Snow Skiing Shirt I got. The Black color dye used for printing appeared to be mottled or blotchy.
Tip for consumers: Make sure when choosing the color you want, to base your selection on the models that pop up with the item being worn. DO NOT order by the color on the swatch boards, some of the color swatches are considerable different from the actual product.Ask Rosemary about Zazzle
It took 3 weeks of emailing and leaving voice messages before I was given a telephone number that was answered by a live person only to be told they are not allowed to call out. This delay kept me from getting a change to the image I wanted. I was allowed to add to the image I liked but not make a minor change which would have make them perfect. The frustration was ridiculous since I am totally new to how this works and with Christmas looming ahead left me with no alternative but to settle from my original wish.
Tip for consumers: I wish I knew any tip to give others to keep them from going through what I did. I was pleased with the end product it just wasn't entirely what I wanted due to the 3 weeks it took to talk to a live person. I don't know what else I could have done.Ask Monica about Zazzle
BUYERS BEWARE!! contact the BBB- http://www.bbb.org/greater-san-francisco/business-reviews/t-shirts/zazzlecom-in-redwood-city-ca-75025
Same issues here with ordering and not receiving a product. Although I will not chalk it up to $$ lost. This company needs to be shut down- contact the BBB and let them know your complaint so they can properly handle. There are avenues you can go down to get your money back and if enough people complain they will be shut down. You can also contact your credit card company. Zazzle is stealing from people and word needs to get out..
Tip for consumers: DO NOT USE THIS COMPANY.Ask Jennifer about Zazzle
I ordered a single KEYCHAIN and 6 days later my order has not moved. No updates,nothing. Forget that I paid more for shipping than for the item. This is why most people go immediately to places like Amazon. I'm glad I didn't want to actually give it to the person I ordered it for, who knows when I'll actually see it.
8 Questions & Answers
Do you guys really not Ship On Time?