Overview
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
The baby shower invitations look great. They came very quickly even with regular shipping. I would definitely use this site again in the future. Thank you!
The design template and instructions were easy to follow and the preview of the finished product was very helpful. My invitations arrived quickly and look exactly like I wanted them to look.
I've ordered these same cards several times and each time the color is different. Being that Zazzle is a marketing company, I would wish to think they know how branding and colors work and how important it can be to a business. I also ordered the exact same cards and one of the 2 boxes has paper shreds on the sides that I have to pick off and the same box, the card isn't squared on the card. There's a white frame around the edge of it. This is not professional looking at all.
The invitations came out amazing. The paper was thick and has a really nice texture, the print color was consistent and even throughout all invites and they look beautiful.
I paid extra for expedited delivery, and the product arrived after the promised date. I needed the business cards by a set date, and because they arrived late I was unable to have them for my event.
Love the quality and color of the Tshirts I ordered. I saw the ad on YouTube and thought it looked interesting. I get asked all the time where I got my shirt. Thanks again
I ordered the red, black and green 2 inch button. First of all the colors were uneven and the button itself had a white circular scar on it ( very unsightly). This item mailed to me was unsatisfactory. How in the blazers did you look at this button and decide to send it anyway? I will never order another item from your company again. I will take the "L" and move on?
Hi James,
I'm really sorry to hear about the issues with your recently placed button order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.
Kindest regards,
Jordan
It was hard to find a 5th grade graduation card until I looked on Zazzle and then the perfect card popped up. I loved that I was able to personalize it.
My husband and I just had our Christmas photos taken and since we used Zazzle for our wedding invites 5 years ago, I figured to come back and see what Christmas card options there were.
We loved how they turned out and got them within a week!
Thank you Zazzle!
I ordered what I thought was change of address notecards. They were too small to mail, I didn't realize you had to list size, I assumed they were notecards like the illustration.
Hello Claudia,
I am so sorry to hear about the size of your notecards that you ordered. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Kitty
I ordered a specific card because of the cover art. When the cards arrived the cover art was out of focus as if the copier that was used was not set up correctly. Very disappointed with the product. I am trying to get a refund on my purchase but so far no response from the company.
Hi Steve,
I'm really sorry to hear about the issues with your recently placed card order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.
Kindest regards,
Jordan
Very easy to use to find the right business card for you. You can search your for different business cards and pick a simple format and design it to your liking
Ordering was easy! The t-shirt I ordered is very nice and I like it a lot. I ordered an XL but it fits like a large. The design is wonderful and I would highly recommend getting the shirt!
It was easy to personalize the template and make it my own and honor my aunt in such a special way. Shipping was fast and the quality of the project was excellent!
These invites were a fun design that is perfect for our theme. I love that we were able to customize them to make them that much more perfect. The cardstock is great and has a nice thickness to it and make this feel high quality. Love it!
Ordered two mugs. One looked very good. The other is nice; however, the print is a bit hard to read on the background I chose for the mug. It looked brighter online; I should have ordered a lighter background on the second mug.
Once we found what we wanted the entire process went smoothly. We updated the information to what we wanted it to say and ordered it. The artwork is beautiful and will go perfectly with our theme.
Navigating the site was easy. There were several options to choose from that would suit the needs for our wedding invitations. Editing was user friendly. We received them much quicker than expected.
The invitations were delivered ahead of schedule and were immaculate. They were perfectly printed and the printed envelopes were immaculate. Highly recommend. Cannot beat their quality
The site is very easy to use and designing the t-shirts was fun. The turn around time was very fast and I was very pleased with the final product as well as with the price.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Crystal,
I'm sorry to hear that your business cards were not printed in the color you were expecting and were not correctly cut. I will be reaching out to you shortly by email to look into this issue further and provide you with a suitable resolution. I look forward to hearing from you.
Kind regards,
Craig