But if you need to contact customer service, prepare for a wait. (in 240 reviews)
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I ordered a t-shirt for my mother in law and when it came it was the wrong size however when I contacted customer service they sent another at no charge and let me keep the other. Now my mother and I can look cute together. I was very happy with the company.
I never leave negative reviews but am extremely frustrated by lack of communication. I have used zazzle in the past to order staff uniforms and found them very good so ordered again over a month ago. I have now sent 3 emails to chase up where my order is and have had zero response. Extremely frustrating and disappointing.
Have now had a response (I believe due to this review) and my issue has been resolved with more t-shirts being made up and sent express.
I've ordered from this site several times and have always been satisfied with the quality of the product. This holiday season, I ordered a custom mug for my dad and a custom pillow for my brand new nephew. After placing my order, I noticed a different pillow that I liked better for my nephew. I went to my order history, not even 5 minutes after placing my order and there was no option to cancel specific items in my order, or even the entire order. I e-mailed customer service in hopes of simply being able to change out the pillow on my order. They didn't get back to me until the next day and cancelled my order. They told me I could change the design on the pillow and re-submit my order. By the time their customer service responded to me, the promotional code was no longer valid and the pillow would have cost me twice as much as I had originally paid and I wasn't able to change out the pillow for an entirely different one, I was only able to change the color and words on the pillow I'd originally selected --- not what I wanted to do. I decided to settle for the original pillow I ordered and told zazzle I didn't want the order to be cancelled and for them to simply submit my order the way I had originally placed it (this conversation took place Dec 13). I then received an e-mail confirmation that my package was ready to be shipped (Dec 14), so I assumed my order was going to arrive as I had originally placed it. I was also charged for both items on Dec 15. I came home only to see I was only shipped the mug I had ordered. I contacted the zazzle support team, only to battle with them over what had happened to my order. All I wanted is for the pillow to be sent to my sister, for my nephew. I found out after several very misleading e-mails that I had in fact been reimbursed for the pillow I'd purchased, but it was only after a week of e-mails being sent back and forth that I'd found this out. I am now on the phone with their customer service (on hold) waiting to find out if I can still purchase the pillow at the discounted price, considering I never asked them to cancel the order, I simply asked them if it was possible to change the pillow out for another one (which it wasn't and they weren't clear about). I've been on hold with zazzle for 15 minutes now, there must be quite a number of unsatisfied customers.
********* AFTER 30 MINUTES OF BEING ON HOLD, ZAZZLE ANSWERED AND IS NOW GIVING ME A 50% OFF CODE SO I CAN ORDER THE PILLOW I ACTUALLY WANTED FOR THE PRICE I WANTED.
The reproductions by Zazzle capture the detail and color well.
After 20 and 16 years respectively for our two daughters, it is wonderful to have a vendor with so many options and creative ideas for Christmas ornaments. This is the 3rd Christmas we have ordered from Zazzle and the ornaments have been huge hits. The web site is fairly easy to use and the shipping has been very easy.
I have ordered mugs and notecards from this company and have never been disappointed. You can find that special something for anyone on your gift list, or even yourself! The selection is huge and there are unique designs that are hard to find anywhere else. The company does seem to care about its customers.
Tip for consumers: Although some items are a bit pricey, you can find that perfect, unique gift that is well worth the price. Something for everyone!Ask Sharon about Zazzle
Zazzle offers a forum for any organization to sell products. I really LOVE the formal "Cat Scouts" logo products. Why? The Cat Scout products outline FUN! Cat Scout products feature historical hiking, camping events as illustrated in the Online version of "The Cat Scout Handbook." This is FUN! Zazzle helps create FUN!
I would rate them lower, but they were fast on my save the dates and invitations. I ordered plain envelopes on 11/9. Around 2 weeks later I sent an email asking if there was any update on them. They responded with it could take 2-3 business WEEKS to manufacture these. I was not aware of this, and I still don't understand how custom invitations with envelopes ship within 2 days of ordering. I waited till around 12/10 to email, still no envelopes. They emailed back that they were still working on them and they would upgrade my shipping. 12/21 I finally received an email saying they were going to ship. 12/24 they finally departed the facility even though it said next day air. Almost 2 months and I still have not received them. They did great with my save the dates and invitations but a simple thing like this makes me very iffy to order anything else from them.
I ordered my xmas cards from Zazzle, and paid for express service/shipping. The box that came only included half of my cards and they actually put in WET envelopes. There was no damage to the box, so the wetness didn't happen in transit. They put them in there. They shipped a replacement for the remainder of my order - still not here....it's Christmas eve. They suck. I will never order from them again.
Tip for consumers: They resolved my issue by refunding my money. Still wouldn't recommend using them though.Ask Catherine about Zazzle
I had originally written a review expressing my frustration when I placed an order on December 5 expecting processing within 2-3 business days, and it was delayed and wouldn't arrive by Christmas. I was unable to get in touch with anyone to confirm the delay or cancel my order despite numerous attempts, and later wrote another e-mail asking to just cancel my order.
Within 12 hours of writing the second e-mail asking to cancel my order, Zazzle responded and provided full customer service that exceeded my expectations. While I'm disappointed to not receive my order by Christmas, I appreciated Zazzle making the best of a bad situation. Based on my experience, they have made a repeat customer and I would certainly order again.
I ordered on December 8th after making sure that allowed plenty of time for Christmas delivery. When there was no sign of my order I emailed Zazzle twice, after checking the progress on the web site which still said "processing". I received no response to my emails, but finally got a message stating that my order was shipping two days ago. The UPS site says delivery expected January 4th; obviously way too late for Christmas.
I have ordered from Zazzle for several years without incident. Somehow things have gone terribly wrong. You could have made this up to me Zazzle. You could have sent it with expedited shipping after you received my emails. You could have offered a discount. You could have simply responded to my emails with an apology. Having done none of these things, you have now made it clear that customer service at Zazzle is nonexistent. The brick and mortar stores can be grateful to you though, since you now provide the kind of online experience that will keep them in business.
I also order from Café Press, and they have not let me down. From now on, they will receive all my business.
Still trying to get an Authorized Return Form after 3 days. And Why do I need their
authorization to return an ill fitting cheap quality shirt? Got an email saying I would hear from a rep "soon." Still waiting. Forget the phone lines. Their "elves" are busy says the pre recorded message. Since they have a time limit on returns I'm wondering if they stall till you either give up or your time has elapsed. No more orders from me!
I ordered custom mug and a greeting card for my grandmas bday, the custom mug has been approved but the other one was not. They told me that they need to cancel the entire order, and send me the refund within 7-10 working days! Wtf!!! Now they told me to send another order and pay again. Poor system!!! Definitely not to use zazzle again.
I ordered a tshirt Dec 10 2015 and for 2 weeks it said "processing" . I emailed twice to get a status update and on Christmas Eve (this was to be a christmas gift) I am notified the colour I chose is discontinued. That might have been nice to know a lot earlier on!
They've offered me a refund so I'll see if and when I get one.
I'd steer clear of this company. And I too wish I had read reviews before ordering! !!
Ordered a pair of personalize car mats for my daughters Christmas Gift on 12/14.. I was guaranteed my order before Christmas, even paid for 2 day shipping for extra security to ensure it would be received. No Car Mats, and no email to advise me that my order would be delayed. Called customer service, on hold for 1hr and still no assurance. I have read great reviews, but this experience has made me very bitter towards services provided. Never Again!
I ordered youth business cards that were shipped on 11/20/2015 and still have not received them- It is now 12/21/2015.
After sending my first enquiry several weeks ago I was told I would have to wait 30 days before they would look into it as I should have ordered from the Canadian site.
However, this was not made clear during my order.
I have sent 2 follow up emails requested my item since and no response yet.
The cards were intended to be a christmas present for my son.
Extremely disappointed in the service!!
Tip for consumers: Do not order from Zazzle!Ask kary about Zazzle
COMPLETELY & UTTERLY HORRIBLE.... UNFORTUNATELY I ONLY READ ALL THESE BAD REVIEWS ABOUT ZAZZLE, AFTER ORDERING INVITATIONS FOR MY CLOSE FRIEND'S WEDDING..... THE SITE SAID THE ORDER WOULD HAVE ARRIVED A WEEK LATER (4 MONTHS BEFORE THE WEDDING).... I WENT TO CANADA & THE U.S. ON VACATION -- RETURNED TO JAMAICA ALMOST 3 WEEKS NOW.... IT'S THE WEEK OF CHRISTMAS AND THE PACKAGE HAS STILL NOT ARRIVED & ZAZZLE'S RESPONSE IS IT MAY HAVE BEEN "LOST IN TRANSIT"!!!!!! SHAMEFUL! AND THEY'RE SUGGESTING A REPLACEMENT -- A MONTH BEFORE THE WEDDING!!! AM I STUPID OR CRAZY????? I DO NOT EVEN WANT TO HEAR THE NAME ZAZZLE AGAIN MUCH MORE TO DO BUSINESS WITH THIS SCAM OF A COMPANY! FOOL ME ONCE SHAME ON YOU -- U AIN'T GONNA FOOL ME AGAIN!!!!! I NEED MY FULL REFUND ASAP!!!!! PLEASE PLEASE PLEASE, STICK TO THE REPUTABLE AND PROVEN ONLINE SITES YOU KNOW BUYERS.... ZAZZLE IS A GREAT DISAPPOINTMENT!!!!!
I ordered on 12/9/15. It said it shipped 12/12 and updated the tracking on 12/14 saying it was going to the destination. It is now 12/20 and it says it was delayed. I need it by Christmas still no word from the company after I contacted them. Had to buy cards from another company to make sure I had them for Christmas. Thanks a lot
I ordered a Christmas gift at the beginning of December and the estimated shipping was December 22nd. It was processing for 2 weeks and I gave them a call. By call i mean I called them and was on hold for an hour before I quit and hung up. I sent them countless emails to customer support, never heard back. I called again, another hold for an hour and finally somebody answered. They said that my item was no longer in production. Seriously? Why was there an option to still buy it? I asked them to order it in a different color and express ship it to me. Guess what...it is still processing. I have sent MORE emails and tried calling again. It is IMPOSSIBLE to get ahold of anyone. Now I have to think of another Christmas gift to get which is always fun 5 days before Christmas. WORST. CUSTOMER. SERVICE. EVER
Do not shop here. you have been warned.
Tip for consumers: Don't use this site.Ask Yolanda about Zazzle
I received notification that the quality was blurred and so I corrected. everything seemed great. The package arrived on time but it was not my order but for some one in CT, then I get a second package and it was for a lady in NJ, where is mine. First time I tried to call on hold 35 minutes and I couldn't wait sent and email on the 15th, still no reply, now after several attempts I was finally able to choose and option and here I sit for 40 minutes so far. grrrrrrrrrrrrrrrrrrrrr, this was originally written on 12/18 when I sat on hold for 60 minutes (I put my phone on speaker so I could do other things). I am updating my review with a 5 star, I received the correct ornaments today (12/21) I have my beautiful ornaments and I hope the other people received there. The quality is great. I would hope that they hire more staffing next year to handle all the orders and phone calls. Not sure what originally happened in the warehouse, After I slammed Kelvin - I realized he was only answering the phone, Thank you for making good on your word and helping
Like many of you, I wished I'd read the reviews prior to ordering. I ordered 4 pillows. Liked two and wanted to return two. As directed on Zazzle website, I sent an email requesting RMA. "If you don't like it, we'll take it back. Really it's that simple"....wow is that misleading! Sent an email requesting return on 12/1. I did receive a reply on 12/3 asking for more details. I replied again on 12/5. On 12/8 received email asking for details about replacement items. I replied on 12/10 and sent item numbers AND pictures of replacements. Today (12/17) I followed up and stated 'I have not had a response. Please advise." I did receive a response, HOWEVER, it was the same email asking for details about replacement items. I forwarded my email with details. Then I received ANOTHER email from Zazzle asking me for details about replacement items. I have currently been on hold for 25 minutes..giving me time to write this review. Buyers Beware! Stay Away!
My labels came out so cute for my canning jars, also the heart shape xmas ornament I designed with turtle for my grandson first xmas is the cutest ever..
Tip for consumers: So much to choose from, very cute designs and very good prices..Ask Ronda about Zazzle
I resolved my problem with Zazzle. Finally after trying for days to call customer service and was on hold this is what I did. When I was placed on hold I put my phone on speaker, listened to the Xmas music and went about organizing. FInally when Zazzle answered I got the problem resolved. It wasn't customer service's fault. Probably not enough people employed. The young lady was very nice and helpful and went BEYOND solving the problem. I have gotten some nice merchandise from Zazzle.
I purchased an item called a gym duffle bag. It cost over $100 with postage.
The quality is something I wouldn't even pay $10 for but that is not the only problem.
It did not state that postage would be from USA
It did not state that the cost I saw was us dollars
I have sent three requests for a return slip but they do not answer the emails.
I now have an item that is useless, extremely poor quality and out of pocket for $100.
customer service is non existent. quality is disgraceful.
We will definitely be using this site for our upcoming and future events as well as being our friends and family. They have some really fun designs and the website is very user friendly. We found the site on Groupon and couldn't be happier with how our invitations turned out!
I bought a Groupon and ordered 75 Christmas cards on Nov. 27th. Still have not received them. This is after 2 emails that were not acknowledged and 2 phone calls (that were both 50 minutes long). AVOID this co. ! On the first phone call they said they were going to expedite my cards, today they told me my cards were in production....nearly 3 weeks after I ordered the cards.
Over the past 5 years, I have ordered custom-made calendars, note cards, postage stamps and ornaments from Zazzle. Never once have I been disappointed in the quality of the product! Today, when I tried to get a Authorized Return Number to ship back an ornament that I apparently mis-designed myself (the text didn't show up; only the photo), the customer service representative worked diligently to help me. Not only did she "accept" my "return" of the ornament (she advised me to not bother to ship it back), she got applied discounts to my new order (after reviewing the design to make sure I hadn't made the same mistake again) so I could get it in time for Christmas and pay only a little more than my original order. Zazzle really means their "100% happy guarantee"! Yes, I had to wait a long time to get through, but this is an incredibly busy time of year - not their fault.
As I write this, I'm sitting on hold for the third time in the last three days. The previous two times I called, I waited for 25 minutes before I had to hang up and go back to work. I ordered a roll of sheet music-themed wrapping paper for use in a Christmas project. It was 6 days late getting to me and was unusable. The paper had a giant purple line that ran the length of the roll. I emailed CS with the info and supplied a photograph. I received an email 4 days later, informing me that a replacement would be shipped "as soon as possible". That was a week ago. I haven't received the product or a notification that it has been shipped. It's impossible to get through to Customer Service by phone. Stay away!!!!
I ordered my item express shipping for which the website promised delivery 12/15. The item didn't even ship until 12/161 I waited on hold 45 minutes to get customer service to ship the order and then they didn't ship it express. Another hold time (35 minutes and still counting) and I still have no resolution. Order your items anywhere else. Not from Zazzle!
After creating customized stamps for our holiday cards, getting them approved, and requesting zazzle to express ship them to us (within 5 business days)...we ended up receiving the wrong stamps. I have tried to contact zazzle via email (3 different email addresses) and phone to see if they could correct the order and ship new ones to us, NO RESPONSE! There phone# says that do to high volumes, they will not be able to respond via phone...my suggestion would be to STOP taking orders if it's unmanageable, and take care of the customer first.
So, I have taken matters into my own hands and contacted the person that the stamps we received were suppose to go to (via linkedin) and she just so happened to have ours! (That was a blessing, because its end of business day and still no response from zazzle). So we have been emailing each other back and forth all day to ensure these got to the right address, on time. What a fun day! (Could have been working on multiple other things, instead I am worried about stamps.)
I will say the stamps look great, and it was most likely an accident. I just hope they refund us for the extra shipping...we will see how that goes!
I ordered 5 custom t-shirts on 12/1/15 that were to be processed and shipped in time for Christmas. As of today, my order status still says "processing" although my account was charged for the amount of my order on 12/2/15. I've been on hold trying to reach a customer service rep 3 times in the last 2 days for over 20 minutes each time. I've also sent 2 emails to the support email address with no response. I plan to pursue every available avenue to get a refund of my $117 and will not use this company again.
I wish I'd checked here before ordering from them. I agree with the criticism, colors are washed out and quality is not great on some items. On the plus side, the products were well-packed and package arrived.
I ordered 4 mugs - 2 custom. The customize feature is very rudimentary, and there was no way to see a demo of the finished product....but I really wanted these mugs so I took a chance. The travel mug with text turned out as expected, but the other is just missing the added text altogether.
Also in the order was wrapping paper, which is listed on the packing slip, but missing. Given the comments about customer service, I think I'll just let that go.
This has become a very pathetic company!!!!
Out of the last 7 orders I have made with them 4 of them have been completely messed up!!!
•A Neck Tie ordered ... Did not even start printing it until I called 5 days after my order to find out the status, took another four days to get to me
•A poster print I had design EXACTLY how I wanted it , but they cancelled the order because I had a white boarder on the print. After calling them and getting to finally understand that is what I wanted they said they would print it ... Which they did but them sent me a notice again saying it was cancelled!!?? ... the artwork was by then several days late for the intended purpose. order#131-38239297-8459052
•Timber Wolf Mouse Pad .. received it on time only to open it and find out that it was BURNT and the rubber pad torn and then print coming off! Order # 131-85258139-4985764
• Grizzly Bear Mouse Pad .. again received it on time but ... Wrong art work ... not even my art!!!!!! Completely wrong mouse pad!!!!! Order: 131-02722506-6990950
I am afraid to send anybody to Zazzle with this kind of incompetence!!!
Customer service is a JOKE!!! if you e-mail them you get a robo Pre-designed reply that basically says nothing for an answer to your question ... If you talk with them you get the general "I'll let my Manager know".
This used to be a great site in every way but lately, caused many problems for me with getting my art sent to the people it is for.
Zazzle offers mugs, T-shirts, shopping bags, stamps, sneakers, blankets, almost anything you can think of personalized. You create the image or fonts you want on the item on the Zazzle site. It's easy and comprehensive. The service is quick, and the mugs, bag, stamps I've gotten are just as represented on the site.
I will never be buying from Zazzle ever again. I needed invites sent out by a day ago, and I paid 50 dollars in express shipping and STILL NOTHING. Not even a shipped confirmation. Just still being processed. Waist of money and I will be using Tiny Prints from now on! I tried contact customer service and was on hold for over 20 minutes and I also emailed twice with no response!
Te worst service ever!
Never never never waited long time as zazzle delivery service!
I waited 12 days the maximum business days that zazzle say that you have to wait.
Today is the 19th days and the order still not are rived.
I sent An email to zazzle support and they just said:< we sent an email to push your order>
Received the completely wrong order that was billed to someone else in a different country, when trying to contact this company they have not responded with anything and I have sent 5 emails in the last 60 hours to tell them that they sent the wrong thing and need to send my correct order as I needed it in a hurry. Pathetic company, will never use them again. Customer service is a joke. Have asked for a full refund and to shove the order up their a@&! - doubt ill see my $65 dollars again though.
47 Questions & Answers
Zazzle's licensing agreement for designs and images is "Non-Exclusive". This means that, as a seller, you can post any of your designs that meet our content standards* and retain your rights of ownership and use. In other words, Zazzle won't stop you from reproducing or selling your designs wherever you please, be that from your Zazzle store, in a physical store, or on another website. You can even order your designs from Zazzle and resell them to customers at your own discretion.
By posting your designs and images, you simply grant Zazzle the rights to reproduce, sell and use the images you post, so long as you choose to leave them on our website.
By uploading Designs to the Site or creating Designs with Zazzle's design tools, you grant the following licenses to Zazzle: the nonexclusive, worldwide, transferable, sublicensable right to use, reproduce, publicly display, sell, and distribute the Design in or on Products and in advertising, marketing, samples, and promotional materials for the purpose of promoting the Site and Products. Without limitation, this promotion, marketing, or advertising may consist of: (i) display of your Products; (ii) promotional "streams" of audio/video/photographic Content on the Website, (iii) Products or Design placement in magazines, television shows, movies, and other media; and (iv) the sale of Products available on the Site through third party product feeds. You also grant us the license and the right to make modifications to your Design as necessary to prepare your Design for use in a particular Product category or for other manufacturing purposes, if you agree that your Design may be used in such category. If you select the "customizable" option, you also agree that Zazzle and visitors to the Site ("Users") may make changes to the Design for the purposes of creating and ordering Products.
You may delete or hide your Design from the Site at any time, but due to caching and other technical issues, it may take a number of days for it to be completely removed from the Site. You retain all copyright and other intellectual property rights in your Design. Upon the removal of a Design, the licenses above will terminate, except that Zazzle will fulfill any orders placed prior to termination and Zazzle may continue to use your Design in marketing and promotional materials if such materials were created prior to removal of the Design.
You can read more here:http://www.zazzle.com/mk/policy/user_agreement and here:http://www.zazzle.com/mk/policy/designer_license_agreement
If you have any further questions, you can reach our support team at support#zazzle.com.