Zazzle reviews

Ordered a key chain with a clip art of a frog with a first name. After paying over $13 for shipping it finally came. The graphic and name were so tiny it looked like a dirt spot. Took over 3 weeks to get a response for a return. They told me because I approved the personalization, it was basically my fault. There was plenty of room on the key chain to make the graphic and personalization bigger. There was not an option to tell them this common sense request. I was too EMBARASSED to give it as a gift. The tell you SATISFACTION GAURANTEED but I was offered some sort of credit. I found their response to be arrogant, how dare they. My 3 year old could have done a better job. Was a little piece of paper glued crookedly in a circle.

Was this review helpful? Yes

Zazzle S. [Zazzle Rep] Hi Angela. We appreciate your feedback regarding your recent order. We do see that you've been in touch with our team and you have been refunded for the order. Please feel free to reply to the e-mail you received if you have any further questions or concerns. Thank you.

1/7/15

Have been trying to get a response from the company to do an exchange for 9 days and though I get daily emails trying to sell me something, I cannot get a response from their 'support' team. I have a case number and would appreciate one of the Zazzle moderaters I see posting on this site to contact me before I have my credit card company dispute the charges.

Case Number:CAS-569859-L8G9V3

Was this review helpful? Yes

Zazzle S. [Zazzle Rep] Hi Randall. Thank you for letting us know about your recent order. We show that our CS team has been in contact with you and provided you a resolution. Please feel free to reply to the e-mail you received if you have any further questions or concerns. Thanks!

1/7/15

Ordered posters and received them within the time promised. But they were not suitable as a gift for the intended recipient, so I requested an RMA to begin the return process on 12/29/14. Heard nothing back, so I requested an RMA again on 12/30/14. Still haven't heard anything back by today (1/3/15). Zazzle promises a 30 day return policy for most items, and I have no problem paying for the return shipping since I'm not returning the posters because of a defect, but the lack of any response from Zazzle to my requests for an RMA leaves me very frustrated and unwilling to buy again from the company, and unwilling to recommend it to anyone else.
UPDATE Jan 4 2014 - Received an email today from Zazzle asking me to let them know if I wanted a refund to my credit card or a store credit. But still no RMA. I replied with my preference for a refund, and will re-post regarding the status of this issue when I receive the RMA and am able to return the posters.
UDATE Jan 7 2014: Zazzle let me know yesterday that a refund would be processed for the posters. I appreciate the response and have changed my ratings on service and returns from 3 to 4 stars for each category. I'm satisfied with the outcome now, but don't think I should have had to resort to going to SiteJabber to get a response. But I'm grateful for the forum that SiteJabber provided. Thanks!

Was this review helpful? Yes

Zazzle S. [Zazzle Rep] Hi Jay. Thank you for your feedback regarding your order. We show that our CS team has been in contact with you regarding the order and that a refund has been issued. Please feel free to reply to that e-mail if you have any further questions or concerns. Thanks!

1/7/15

Good News: The service was great. They shipped my order faster than they had quoted and it arrived 2 days faster than expected. The quality of both tee shirts are excellent.

Bad News: The only problem was that the printing on the Eat Sleep Ski shirt was done poorly. It just wasn't as crisp and clean and seemed to bleed beyond the edges, compared to the Snow Skiing Shirt I got. The Black color dye used for printing appeared to be mottled or blotchy.

Was this review helpful? Yes

Zazzle S. [Zazzle Rep] Hi Rosemary. We appreciate you taking the time to provide your feedback about your recent order. Our CS team has sent you an e-mail. Please feel free to reply to that e-mail. Thanks!

1/5/15

It took 3 weeks of emailing and leaving voice messages before I was given a telephone number that was answered by a live person only to be told they are not allowed to call out. This delay kept me from getting a change to the image I wanted. I was allowed to add to the image I liked but not make a minor change which would have make them perfect. The frustration was ridiculous since I am totally new to how this works and with Christmas looming ahead left me with no alternative but to settle from my original wish.

Was this review helpful? Yes

Zazzle S. [Zazzle Rep] Hi Monica. Thank for you for taking the time to provide us your feedback about your recent order. We will have a member of our CS team follow up with you via e-mail. Thanks!

1/5/15

BUYERS BEWARE!! contact the BBB- http://www.bbb.org/greater-san-francisco/business-reviews/t-shirts/zazzlecom-in-redwood-city-ca-75025

Same issues here with ordering and not receiving a product. Although I will not chalk it up to $$ lost. This company needs to be shut down- contact the BBB and let them know your complaint so they can properly handle. There are avenues you can go down to get your money back and if enough people complain they will be shut down. You can also contact your credit card company. Zazzle is stealing from people and word needs to get out..

Was this review helpful? Yes 2

Zazzle S. [Zazzle Rep] Hi Jennifer. Thank you for providing your feedback regarding your recent Zazzle order. We apologize you did not receive the phone case that should have been included in your package. You received an e-mail from our CS team on 12/31. A full refund was issued for your order as well. If you have any further questions or concerns, feel free to reply to the e-mail you received.

1/3/15

I ordered a single KEYCHAIN and 6 days later my order has not moved. No updates,nothing. Forget that I paid more for shipping than for the item. This is why most people go immediately to places like Amazon. I'm glad I didn't want to actually give it to the person I ordered it for, who knows when I'll actually see it.

Was this review helpful? Yes 1

Zazzle S. [Zazzle Rep] Hi Wayne. Thanks for your feedback regarding your recent order. In reviewing your order, the item you ordered has a manufacturing time of 7-21 business days which is also stated on the site when you place your order. Your order is still well within that time frame. If you have further questions or concerns, please feel free to reply to the e-mail you received. Thanks.

1/2/15

Terrible service! I ordered a t-shirt on December 4th and it was shipped on December 5th. This was a Christmas present and I wrongly assumed 3 weeks was a more than reasonable time to deliver a small, light package. It arrived today (30th). I also emailed the "customer service" twice and didn't receive any reply or help. Will never shop on zazzle again

Was this review helpful? Yes 2

Zazzle S. [Zazzle Rep] Hi John. We apologize you did not receive the order within the stated turnaround time. Our records indicate our CS Team sent you an e-mail. Please feel free to reply to that e-mail if you have any further questions or concerns. Thank you.

1/3/15

I have used Zazzle for the past two years for my Christmas cards, just to make them more personal. I also use them for birthday and other greeting-type cards and have never been disappointed. I can customize the cards to fit my own personal needs and the quality is as good, or even better than, store-bought cards. I can definitely recommend Zazzle for greeting cards!

Zazzle is my go-to site for unique, special, and cool things, whether they be clothes, wrapping paper, or other cool gifts. Hundreds of ideas, most customize-able. Helpful folks, too, to walk you through the process. Items ship as expected. No hassles. Great business! (Only "bad" thing is the zillions of products/options, so it might take time to go through everything. Still, I've found it worth the time to find exactly what I wanted!)

I placed an order on December 6th for 3 photo ornaments as Christmas gifts for my son's first Christmas. I had never heard of Zazzle before but could not find any reasonably priced ornaments from another site. After placing the order, I had read some reviews and was nervous from all the negative feedback. My order said I would receive it in 5-12 business days .. I got mine on day 11, the day we had to go out of town to visit family. The ornaments were exactly as we had designed them. We were very pleased with the quality and the grandparents were very happy as well. The only thing I would change from ordering from them next time would be to place my order a bit earlier.

Was this review helpful? Yes

Zazzle S. [Zazzle Rep] Hi Stephanie. We appreciate your feedback regarding your recent order. We will be sure to pass this along to our team. Please don't hesitate to let us know if you need anything! Thanks!

12/31/14

I HAVE NEVER WRITTEN A CUSTOMER REVIEW BEFORE but they deserve every word I say. I would give them a negative star if I could. The key fob/keychain I paid almost $5 for, was nothing more than a "smiley button". I don't know what else to call it but it's the kind you get free at fairs. Or politicians give you to wear to say who you like. The only thing missing was the pin on the back. It is the cheapest thing I've ever purchased in my life! I am usually pretty savvy when it comes to online purchases but they really duped me with this one. To say it was HORRIBLE is an understatement. The picture did NOT look like the product (you don't see the shiny-ness of it. I tried to show a picture but couldn't download it...how convenient for them) and the description has no real detail so that you know what you're really getting. If you did, you wouldn't take if for free! To add insult to injury, their shipping charges were more than the product when this item was so light it could have been put in a letter envelope and shipped for the cost of 2 stamps. And I was fool enough to pay for express shipping. So an item worth less than $1 sot me $15. I almost threw it out because I felt embarrased to give it to my son and wish I had because, although he didn't want to hurt my feelings, his face said it all and I told him he didn't have to use it and I heard a sigh of relief. I have never had a worse purchasing experience in my entire 62 years! I can't say about their other stuff but the fact that they can sell such cheap stuff for $5 plus exhorbitant shipping fees says to me to do yourself a favor and STAY AWAY!!!!!

Was this review helpful? Yes 1

Zazzle S. [Zazzle Rep] Hi Dianne. Thank you for providing your feedback regarding your recent order. Our CS team sent you an e-mail. Please feel free to reply to that e-mail if you have any further questions or concerns. Thanks!

1/3/15

I ordered two prescription coffee mugs for my daughter and her boyfriend on December 15, they arrived on December 24th, just in time for Christmas. They looked like this http://goo.gl/BLCi2h. I also ordered a small button with a picture for my friend, ...sorry, cannot find a link for that. The button was pretty small and I wish I had gotten the larger size. I also ordered some mailing labels. The labels were pretty good quality. Last I ordered a shirt for my son with a wrestling design. The printing quality was good. I've ordered from Zazzle before and never have any complaints.

Was this review helpful? Yes 1

Zazzle S. [Zazzle Rep] Hi Shannon! We appreciate you taking the time to provide your feedback to us regarding your recent order. We will pass your comments to our team. Please don't hesitate to let us know if you need anything else. Thanks!

12/31/14

Very dissatisfied with 2 items I ordered. Very poor quaility for a high price. I want to retuen but need a RMA number. No replies to my emails and call center is closed.

Was this review helpful? Yes 2

Zazzle S. [Zazzle Rep] Hello. Thank you for providing your feedback regarding your recent order. Upon further review of your account and order, we do see that a member of our CS team has been in contact with you via e-mail since 12/26. We also show a refund has been issued for the order. Please feel free to reply to the e-mail you received if you have further questions or concerns. Thank you.

12/31/14

Ordered on 12/12. They claim it was shipped on 12/16. Tracking shows UPS picked it up on 12/17 and delivered it to the USPS on 12/20. However, the USPS shows they got electronic notice that a package was coming but that it was never received. UPS states they are simply the packing vendor but Zazzle uses USPS for the actual shipping so they can't help. USPS says they don't have the package so they can't help. Zazzle customer service does not exist. Period. I have held for long periods but could not reach a human. This morning they have a recording stating they are now closed for the holidays and won't reopen until Jan 2. This company is a scam. I have notified my credit card company to stop payment. I am also filing complaint with the BBB and the FTC for fraudulent business practices. DO NOT BUY from this company.

Was this review helpful? Yes 2

Zazzle S. [Zazzle Rep] Hi. Thanks for providing your feedback regarding your order. In reviewing your order, it does show that both items have been delivered. We apologize you were not able to speak to someone in the CS department before the holidays. Our offices as you stated are currently closed due to to holidays and will re-open at a later date. We will be sure to have a member of our CS team follow up with you via e-mail. Thanks.

12/31/14

BEWARE!! HORRIBLE! Takes your money then disappears. Sent several emails NO REPLY waited on hold for over one hour. Absolute waste of time and money.Filing complaint with credit card company for my refund. This business will NOT last. Losers

Was this review helpful? Yes

Zazzle S. [Zazzle Rep] Hello Wendy. Thank you for providing your feedback regarding your order. In reviewing your account, it shows you have been in contact with our CS team regarding your order and that you were issued a refund for it. If you have further questions or concerns, please reply to the e-mails you've received. Thank you.

12/31/14

If I could give "no stars", I would! I am beyond frustrated and disgusted with this company. Their so called customer service department is non existent. I ordered a very important Christmas gift for my son on 12/8 and was supposed to receive it within 4-7 business days. It still hasn't even shipped and its 12/24! After numerous emails with no response and hours upon hours on hold, with no answer, I am beyond disgusted. Thanks Zazzle for the worst online purchase experience I have ever received. And thanks for not sending the present that my 7 year old was wanting the most. I will be filing a complaint with the BBB and filing fraudulent charges with my credit card company since of course you charged my card right away for a product that was never received.

Was this review helpful? Yes

Zazzle S. [Zazzle Rep] Hi Jamie. We apologize you have not yet received your order. We will make sure that your issue is resolved. Our CS team will be following up with you via e-mail. Thank you.

12/31/14

I honestly LOVED what I received about a week ago. I made a card for MY anniversary and it was well over what I expected. I noticed that I placed my order on the 17th and it didn't get processed until the 19 , Luckily , I received it on the 20th . The shipping and processing is SLOW but the quality of the work is good on the card. As far as other things , such as the Clutch and a notebook and pillows , I just placed an order yesterday and it was a faster process with this order, the little things were processed but I still have to wait for the other BIG orders. Other than that I'm satisfied . Thanks !

Was this review helpful? Yes

Zazzle S. [Zazzle Rep] Hi Quiana. We appreciate the feedback regarding your recent orders. If you have any further concerns, please don't hesitate to let our CS team know. Thanks!

12/31/14

tried to get this custom bowl made two weeks ago and i get a email three days later saying i broke some copyright thing....so then i paid for extra shipping fees so it would be here on time and still no sight of it. I have called, wrote emails and no response. all it has said for the last two weeks is that my order is being processed and not even shipped yet!

thanks zazzle my grandpa doesn't get his Christmas gift!

Was this review helpful? Yes

Zazzle S. [Zazzle Rep] Hi Aaron. Thank you for providing your feedback. Your first order was cancelled due to copyright as you stated. We cannot produce anything that may be subject to copyright or trademark. We will have our CS team contact you via e-mail regarding your current order. Thanks.

12/31/14

Really wish I had seen these reviews before ordering anything. I ordered my gift on November 14 and it is now December 23 and it hasn't arrived. I've tried emailing and calling and no response. I'll chalk this up to $20 lost.
DO NOT USE THIS SITE!!!

Was this review helpful? Yes

Zazzle S. [Zazzle Rep] Hi Kelsey! We apologize your order is lost in transit. We will have our CS team follow up with you via e-mail. Thank you.

12/31/14

THINK TWICE BEFORE ORDERING FROM ZAZZLE!!!
I ordered a laptop bag on 12/8/14, saw it took 10 days for production & paid for premium shipping. I even sent an email inquiry to make sure it would be on time for the holiday & got a automated email message (no human obviously read it). Now the on duty supervisor Miriam tells me that it was really 7 to 21 BUSINESS days for production and that they only work Monday - Friday. They also didn't ship it premium and I have no Christmas gift for my sister's fiancee. Big offer was to refund shipping - thanks a lot & Merry Christmas Zazzle. My last order with you.

Was this review helpful? Yes

Zazzle S. [Zazzle Rep] Hi Susan. Thank you for providing your feedback regarding your recent order. As stated on the website, this item has a manufacturing time of 7-21 business days. In reviewing your order, it was well within that time. Our records also show this order was delivered in time for Christmas. If you have further questions or concerns, please reply to the e-mail you received. Thank you.

12/30/14

Absolutely horrible. Ordered on the 15th, and paid for express delivery. Order is still 'processing'. 8 days to do a basic logo on a couple of mugs...emailed to so called Customer Service and didn't get any sort of response.

So now I print a picture of the items and offer apologies as to why there is no actual gift.

Too bad I don't have anything to rate the actual product. But hey, the pictures are really nice looking.

Will give until end of year for receipt or I will return regardless of quality. Total fail to meet any expectations at this point. Again, 8 days and still not even shipped.

As others have said, customer service is non-existent unless you count the absolute rhetoric they post as replies.

Only plus side is I used CC for payment and can dispute the charges.

Was this review helpful? Yes

Zazzle S. [Zazzle Rep] Hi Mark. We apologize for the delay in receiving your order. We will have our CS team follow up with you via e-mail. Thank you.

12/30/14

Extremely poor customer service. Long waiting time on calls and no reply to emails.

I purchased a custom watch for my daughter early December, received an email with details listed below but has NOT been shipped. Contacted UPS and they confirm that the package has NOT picked up.

Zazzle has played the part of Grinch and Scrooge perfectly to ensure that my daughter does NOT receive her gift in time for Christmas. Well done in creating disappointment in my house.

Created > Processing > Shipped
Created: 02/12/2014 4:55:49 PM EST
Processed: 02/12/2014 6:10:28 PM EST
Shipped: 08/12/2014 9:58:47 AM EST
View order details

Was this review helpful? Yes

Zazzle S. [Zazzle Rep] Hi Raymond. We're sorry to hear about your recent experience with Zazzle and the missing watch. We show that our CS team has been in touch with you via e-mail since 12/23. We also see they were able to assist you with this order. We also show this issue has been resolved by our team. Please feel free to reply to their e-mail if you have any further questions or concerns. Thank you.

12/30/14

I ordered wedding invitations and spent a lot of money on them. I ordered the wedding invitation in a linen pearl material, the RSVP card in a linen pearl, and believed to had order the reception card in a linen pearl material. When I got my packages the Reception card was just in a standard linen card and looks very different from the other two parts of wedding bundle (standard invite and RSVP card). I called the company and was placed on hold for over 40 minutes, I was told it was my fault for ordering incorrectly and I would have to reorder. I then, attempted to order NEW Reception cards in the "linen pearl" like the other TWO cards I purchased, I had to call again because it was NOT listed on the website. I was placed on HOLD for another 40 minutes where they could not resolve the issue and I was told I would receive an email from them. I received an email shortly after that the "paper had been discontinued and there was nothing they could do"??!!!!! HORRIBLE CUSTOMER SERVICE! Now, my wedding invitations do not match, nor did they offer any help or a solution at all. They could not even point me in the right direction for help, like I different paper type that is similar?!?!! On top of all of that, I order table cards the matched my invites, I order 25 table number (aka table 1, table 2, all they way to table 25.) I receive TWO sets of a quantity of 25 but all of them were Table 12. Again they told me that was somehow MY fault and you have to individually add it in 25 times. The website NEVER once explained that and again they were NO help at all. This company is horrible and have tried to ruin what should be a very happy experience!

Was this review helpful? Yes

Zazzle S. [Zazzle Rep] Hello Carly. Thank you for providing your feedback regarding your recent order. We have reviewed your order and your correspondence with our CS Team. During that review, unfortunately it appears the paper type that you ordered for your invitations and RSVP cards has been discontinued and we will no longer carry that paper type. You are certainly more than welcomed to return any items you don't want per Zazzle's return policy. You also mentioned the table cards. For the table cards, they do have to be numbered individually so that you receive the numbers you want. We currently do not have an option that would automatically number the cards for you. We apologize if you were not aware of this. We show that you were able to place a new order for the correct numbered table cards. If you have any further questions or concerns, please reply to the e-mails you've received. Thank you.

12/30/14

Order # 131-53201541-1278190 (placed on 11/11/14) is still totally screwed up. No one seems to be interested in responding to my inquiries or emails. Half my order was originally missing. Half of what was received was broken. I contacted Zazzle and they said they would reprocess the missing items and replace the broken ones. I was assured my items would be delivered in plenty of time for Christmas. Today I received, not just the replacement for the broken item, but a reship of what I originally received. I am STILL missing the other half of my order. When I called, I spoke to a girl who insisted it was delivered, asked me who my "normal UPS guy" was (seriously? Does ANYone have one of those in a residential area?), suggested an alternate address to ship to (because I have two homes in the area and just bounce between locations for fun, apparently), and refused to connect me to a supervisor. She has promised my missing items by the 24th which is cutting it close and requiring me to go out of my way to pick it up ON CHRISTMAS EVE if it even delivers on time. If it does not, I will want a refund of my money. If it does, it will not stop me from NEVER ORDERING FROM THIS COMPANY AGAIN! This is the first thing I ordered for Christmas and the one I STILL HAVEN'T RECEIVED and it's been FORTY ONE DAYS since my order was placed.

Was this review helpful? Yes

Zazzle S. [Zazzle Rep] Hi. We apologize for the issues you had with your order. In reviewing your account, it does show all items have been delivered to you. We will have our CS team follow up with you via e-mail. Thank you.

12/30/14

As someone who's both been buying from Zazzle for a while, and as someone who puts designs on Zazzle, I can confidently say that Zazzle is the BOMB.

Was this review helpful? Yes

Zazzle S. [Zazzle Rep] Hi Mike! Thank you for your kind words and feedback. We will be sure to pass along your message to our Team as well. Please don't hesitate to let us know if you need anything!

12/30/14

Don't order from this site! I ordered an adult med Tshirt as a Christmas gift, got what appears to be a child's med Tshirt. The only way to process a return is to fill out a form to request a return ID. Sent that email 4 days ago, still waiting for a response, yet I have received at least 5 other emails from them with promotional offers to buy more stuff. Tried customer service line....waited 35 minutes to talk to a less than helpful representative that said those shirts run extremely small, but since the shirt is not defective, we cannot refund the shirt and shipping costs. But I get to keep the shirt that noone will fit in.... Guess I will put it in a goodwill box.

Was this review helpful? Yes

Zazzle S. [Zazzle Rep] Hi Lisa. Thank you for providing your feedback regarding your recent order. In reviewing your order, the particular style of shirt you ordered does run extremely small as stated on the website. We show that you have been in contact with our CS team since 12/22 and that a refund was issued for your order. Please feel free to reply you received if you have further questions or concerns. Thank you.

12/30/14

Ordered shirt. Waited almost two weeks. Received package today. Someone else's shirt inside. They are not answering calls due to "high call volume" and have not answered two emails to their support line. Christmas is in two days. Thanks Zazzle.

Was this review helpful? Yes

Zazzle S. [Zazzle Rep] Hi Ansley. We apologize that you received someone else's order. We show that you've been in contact via e-mail with our CS team since 12/23 and that a full refund was issued for the order. Please feel free to reply to that e-mail if you have any further questions or concerns. Thanks.

12/29/14

Do not order from them! I purchased christmas cards from them, because they had a great deal. However, I paid for 2 day shipping and didn't receive them for 9 business days! Also, the picture on the card is much darker than the one I submitted! I contacted customer service multiple times and still have had no response! I also received one less envelope than I did card! I used this company last year and that's why I chose to use them this year again, but after this..I would never recommend them or use them again. I am completely disgusted with my service. This isn't even something I can return in time, because I wanted them out for Christmas. I didn't even get them in time for them to be in people's mailboxes by Christmas, because it took so long for them to ship it.
1 star is too much to give them.

Was this review helpful? Yes

Zazzle S. [Zazzle Rep] Hi Madison. We appreciate you taking the time to provide feedback on your recent order. In reviewing the order, it does show unfortunately the image we received is pretty dark. We also see that our CS team has been in touch with you via e-mail. Please feel free to reply to that e-mail if you have any further questions or concerns. Thanks.

12/29/14

I ordered a simple custom printed envelope 6 days ago. YES a simple envelope. This time has been " processing" for 6 days. I have emailed customer support and no response. Spent 42 minutes on hold last week trying to reach someone....ZERO. On Hold now today for 17 minutes waiting for someone to answer. Now that it's 3 days to Christmas it looks like my item will not be received. I am starting to think this company is not real. Worst customer service, response I have had with a company this year.
BUYER BEWARE!

Was this review helpful? Yes

Zazzle S. [Zazzle Rep] Hi. We appreciate the feedback regarding your recent order of custom envelopes. As stated on the website, custom envelopes take 3-4 weeks to make. Zazzle is an on demand printing company and each order is printed when ordered. We also show that our CS team has sent you an e-mail, however we have not received a reply to it. Please feel free to reply to that e-mail if you have any questions or concerns. Thank you.

12/29/14

I ordered a phone case on a tuesday and did not get it until two fridays later. Meanwhile, I received all of my shipments from other websites so there really isn't an excuse. The phone case looked really pretty online. When I got it the print was TERRIBLE QUALITY. You could see the pixels from printing on the case. I have emailed them twice waiting for a return number and still on hold on the phone. Never ordering from here again and never recommending.

Was this review helpful? Yes

Zazzle S. [Zazzle Rep] Hi Kali. Thank you for your message regarding your order. We show that our CS team has been in contact with you via e-mail regarding your order since 12/22 and that a refund was issued for your order. Please feel free to reply to that e-mail if you have further questions or concerns. Thank you.

12/29/14

ordered 6 shirts. on one of them the print was 6" lower than the rest which made the shirt look weird on the lower back. the other 5 for some reason the blue in the print was very dull like a printer when you run out of blue ink. I also ordered a hat that never showed up. have sent 3 emails with no response. called twice with a message only saying that their phones are down.

After the holiday season was over, customer service contacted me. Gave me the faulty shirts, and credit for future purchases. Although it took a wile to get a response, they did end up holding up to their satisfaction guarantee, which I appreciate, thanks zazzle

Was this review helpful? Yes

Zazzle S. [Zazzle Rep] Hi Daniel. Thank you for your feedback. We show that our CS team has been in contact with you via e-mail. Please feel free to reply to that e-mail if you have any further questions or concerns. Thank you.

12/29/14

Not happy Zazzle! I placed an iPad custom case for a Christmas present this year. My order was shipped 11/12/2014 12:16:57 PM EST. Today is the 22nd and there is no sign of delivery. Worst of all is the unknown factor. I tried Zazzle customer service line and email several times with zero response. Your site should be shut down for fraudulent services.

Was this review helpful? Yes

Zazzle S. [Zazzle Rep] Hi Nancy. Thank you for letting us know about your order. Unfortunately, this order was placed with standard shipping to your location in Australia which does not provide any tracking information as stated on the website. We also show that our CS team sent you an e-mail on 22/12/14 but we have not yet received a reply to that e-mail. Please feel free to reply to that e-mail if you have any further questions or concerns. Thank you.

12/29/14

Ordered labels Nov 28. It's been 3 and a half weeks and still not here. Site says it shipped 3 weeks ago. Called 10+ times and emailed about 4 or 5 times. No response. Horrible customer service. Just pay a few cents more and save yourself the headache.

Was this review helpful? Yes

Zazzle S. [Zazzle Rep] Hi. We appreciate the feedback regarding your recent order. We do show that you have been in contact with our CS team who requested a new order sent to you. It shows that newest order was delivered on 12/27. If you have any further questions or concerns, please feel free to reply to the e-mail you received. Thank you.

12/29/14

I ordered three shirts for my family members for Christmas, i had a plan for Christmas morning in honor of my daughter who has severe diabetes, well the shirts are wrong and i paid $80.00 for 3 shirts that are wrong!!! Heres the kicker... They NEVER answer the phone or respond to emails!!! I have sent 6 emails now, called numerous times and placed on hold for 45minutes to over an hour!! Im am so angry that i trusted this place!! I strongly recommend that NO ONE uses this company!!! Terrible terrible service and product. Becky, Wausau, WI

Was this review helpful? Yes

Zazzle S. [Zazzle Rep] Hi Becky. We certainly apologize for the issues you had with your order. Unfortunately, during the very busy holiday season it did cause a longer than normal hold times for the phones. Our CS team is very busy answering every call and e-mail during that time. Please provide us with your order # and we can definitely assist you. Thanks.

12/29/14

THIS IS THE WORST COMPANY IN THE WORLD. THEY HAVE COST ME THOUSANDS OF DOLLARS AS A NEW BUSINESS AND NEVER ANSWER THE PHONE OR RESPOND TO EMAILS. YET WHEN I TRIED TO USE MY COMPANY NAME THEY QUESTIONED IT FOR COPYRIGHT INFRINGEMENT. I VERIFIED IT IS MY NAME, SO WHEN I ADDED THE LOGO TO THE NAME THEY CANCELED MY ORDER UNTIL I VERIFIED IT, I HAD ALREADY DONE SO. THEN THEY HAD THE NERVE TO ASK WHAT KIND OF BUSINESS IT IS AND IF I HAD A WEBSITE, WHEN MY BUSINESS CARD WITH SAID WEBSITE WERE IN THE SAME DAMN ORDER!!!! I HAVE WAITED OVER A MONTH FOR MY LABELS FOR MY NEW CANDLE AND BEAUTY PRODUCT COMPANY, MISSSING OUT ON MY ENTIRE HOLIDAY RETAIL SEASON. EMAILS GO UNRESPONDED, PHONE LINE IS BUSY I CAN NEVER GET THROUGH. THE SHIPPING SAID 4-7 DAYS AFTER PRODUCTION AND TRACKING SAYS DEC 29TH, OVER A MONTH AFTER THE ORIGINAL ORDER. I HAVE SPENT OVER A THOUSAND DOLLARS, AND LOST HUNDREDS BY NOT HAVING MY PRODUCT READY IN TIME, THEY SHOULD BE SUED OR PUT OUT OF BUSINESS BEFORE THEY SCREW UP OTHER BUSINESSES. WORST EXPERIENCE OF MY LIFE!!!!!

Was this review helpful? Yes

Zazzle S. [Zazzle Rep] Hi Caroline. We apologize for the issues you had with your order. Could you please send us a private message with your order details? We will have our CS team assist you. Thank you.

12/29/14

I was very happy with the tool to design my mugs, the quality of the mugs and how eautiful the design from my uploaded graphic transfered over. I did not use a picture of a person ...place or thing, just a business graphic, text and a background abstract design. It was clear, black was black and the lines where jot blured. I made sure the graphic was not stretched to fit on the mug in the design tool to help insure that.

Was this review helpful? Yes

Zazzle S. [Zazzle Rep] Hi Carolyn! Thank you for providing us your feedback regarding your recent order of mugs and the design tools. We appreciate it and will pass this along to our team. Please don't hesitate to let us know if you need anything. Thanks.

12/29/14

DO NOT BUY OFF RHIS WEBSITE!! Ordered a t-shirt as a Xmas present nearly two weeks ago and it hasn't arrived! Can't get through to there so called "helpline" number!! Have emailed there help service twice and nobody has got back to me! It's a DISGRACE!!! Was wanted the Xmas present as it part of a surprize for my fiancé......

Was this review helpful? Yes 2

Zazzle S. [Zazzle Rep] Hi Ciara. Thank you for your message. Unfortunately, the order # provided is not a valid #. Could you please send us a private message with the correct information? Our CS team can definitely assist you. Thanks.

12/29/14

I ordered some pre-designed novelty shirts for a holiday party. They came within just a few days. Very fast shipping! The shirts were a hit at the party so, I was ultimately happy however, the cut of the female shirt was a bit uncomfortable. The neck line came up very high and it was a bit stiff. Also, the coloring was a bit off from how it looked on line. The RED in it looked traditional on line but, came more of a maroon. Overall, I'm pleased with my Zazzle shirts and would certainly order from them again!!

Was this review helpful? Yes

Zazzle S. [Zazzle Rep] Hi Trisha. Thank you for providing the feedback regarding your recent order of shirts. We do have a 30 day return policy. If you're not satisfied with your order for any reason, please contact our CS team here: http://zazl.it/d2E and they can definitely assist you. Thanks!

12/29/14

Ordered an ipad mini case back in early July for my daughter and it is already falling apart. I've emailed customer service to no avail and am currently sitting on hold trying to get through to resolve the situation. I agree with the other posters that they really need to focus on better customer relations. Awful!

Was this review helpful? Yes

Zazzle S. [Zazzle Rep] Hi Gabe. Thank you for letting us know about your order. Our return policy is 30 days. However, we do see that you did speak to a CS agent on 12/19 and were provided with a resolution since the returns period had expired. Please feel free to let us know if you have ay further questions or concerns. Thanks.

12/29/14

1 star is probably too much. Not only did it take a ridiculous amount of time for my product to arrive, like everyone else, I was unable to reach a customer service representative despite numerous attempts. This alone tells me the value that the company places on support and pleasing customers. Stay away, spend the extra money and go to Shutterfly! Even if you have to pay more your product will ship in a timely manner and if you have problems you can actually speak with someone for resolution. So disgusted!!!

Was this review helpful? Yes

Zazzle S. [Zazzle Rep] Hi Suzanne. Can you please provide a valid order #? We apologize you were not able to speak to our CS team during the very busy holiday season. They are working very hard to make sure each customer is taken care of. Please let us know if you have any further questions or concerns. Thank you.

12/29/14

Purchased 2 bags on December 10th for my kids teachers.....before ordering it stated "Ships Tomorrow"...yeh right.....shipped 3 days after I paid and STILL have NOT received the bags! It is the 19th.....VERY DISAPPOINTED...oh....and I paid $6.99 for shipping....will not be ordering from here again

Was this review helpful? Yes

Zazzle S. [Zazzle Rep] Hi. We are a print on demand company and while most of the products take 24 hours to produce, some take a little longer. We apologize for the delay in receiving your order. It shows your order was delivered on 12/20. If you have any further questions or concerns, please let us know. Thanks.

12/29/14

I placed an order for a Christmas ornament and realized I made a mistake. I called zazzle right away to correct it, it has now been 4 days, 5 emails and at least 30 phone calls at least 30 minutes each mind you, with no response. I am not sure how they do business this way. you cannot ever get in touch with them. I will never order anything from them again. wish I would have read the reviews before placing an order.

Was this review helpful? Yes

Zazzle S. [Zazzle Rep] Hi Jamie. We apologize you were not initially able to get in touch with our CS team over the very busy holiday season. We show that our CS team has been in touch with you since 12/18. We also show they issued an account credit and a new order was placed. According to the tracking information, your new order was delivered on 12/20. Please feel free to reply to the e-mail you received if you have any further questions or concerns. Thank you.

12/29/14

I have never been so frustrated with a company before in my life. I wish I had read reviews before placing my order. This was the biggest mistake.

I ordered a present (luggage tag) for a very high level executive at my company with 3 weeks for it to be made and delivered. THREE WEEKS. For three weeks it said processing. I tried calling every day and and emailing every day to get an update on the status, but after waiting for over 40 minutes every time and receiving no email response, I grew discouraged.

Finally I waited for 55 minutes and got in touch with someone who said they would ship it that day. I received a shipping confirmation, and my package was sent to somebody in Missouri. I live in New York. WHAT IS THIS COMPANY?? Why haven't they been reported? This is a literal SCAM!

Was this review helpful? Yes

Zazzle S. [Zazzle Rep] Hi Zoe. Unfortunately, we're not sure why your order was sent to MO when you requested it be sent to your location in NY. We do show that our CS team has refunded the shipping cost for the order as well as sent a new order that was delivered on 12/24. Please feel free to reply to their e-mail if you have any further questions or concerns. Thanks.

12/29/14

Same as many other customers... Zazzle printed the phone case incorrectly, so when I emailed twice for an rma number I never received a response. I will be contacting the better business bureau and my bank for a reverse payment.
This company is using false advertising!

Was this review helpful? Yes

Zazzle S. [Zazzle Rep] Hi Andrea! We sent you a private message requesting your order number so we can have our CS team assist you with your RMA request. Thanks!

12/29/14

This company doesn't seem to have any quality control. I ordered 2 shirts, the same size with the same design...it came back with the design in 2 different sizes and one was obviously crooked; Ray Charles would have noticed it! The other items in my order was of such poor print quality it's amazing they are still in business. I processed 2 requests for RMA and STILL have not heard back from them and it's been 2 WEEKS. Their phone lines are down. HORRIBLE CUSTOMER SERVICE!! They don't care about anything but the money!

Was this review helpful? Yes 1

Zazzle S. [Zazzle Rep] Hi Erika. We apologize that you shirts were incorrect. We show that our CS team sent you an e-mail on 12/18 and we have not received a response as of yet. Please feel free to reply to their e-mail if you have any further questions. Thank you.

12/29/14

I ordered several items for Christmas. The items were delayed--not shipped when promised. Tried to call almost daily to inquire, and each time I called I got a voicemail which stated that due to high volumes, they cannot answer my call, nor could I leave a message. The voicemail instructed me to leave an email at their support email address, which I did--3 times--all unanswered. My intent was to have it forwarded to where we'll be for Christmas, as we are no longer at the address I'd asked them to ship to. Now that my items are shipped (according to their "status") I've tried to track my package, which I cannot do as there's no link to allow that, that I can see. So I have no idea when it'll arrive. I would not order from them again. Period.

Was this review helpful? Yes

Zazzle S. [Zazzle Rep] Hi Dawn. We apologize for the delay in responding to your inquiry. Our CS team has been very busy this holiday season. They are working very hard to respond to every customer inquiry. We show that our CS team has been in touch with you since 12/16. Please feel free to reply to their e-mails if you have any further questions or concerns. Thank you.

12/29/14

Zazzle ornaments are great if you want to personalize. The only thing that could have made it better is if the back side of the cross country ornament could have been made a solid color as I had no picture of put on it. Have used Zazzle before and most likely will do so again.

Was this review helpful? Yes

Zazzle S. [Zazzle Rep] Hi Judy. Thank you for providing us your feedback. We truly appreciate it and will pass this along to our team. Please don't hesitate to let us know if you need anything. Thanks!

12/29/14

Nice products, but non-existent customer service. Won't answer the phone, wont reply to email. Won't always send you what you pay for. I paid for 3 custom shirts (Christmas gifts) and received one. Thankfully I paid by credit card so no response from them within next few day equals dispute/chargeback from me. Vote with your wallets people. Don't pay for what you do not receive.

Was this review helpful? Yes

Zazzle S. [Zazzle Rep] Hi Rosie. We apologize you did not receive the complete order. We show that our CS team has been in touch with you via e-mail since 12/22 and will be processing your request. You will be receiving a follow up e-mail regarding that. Please feel free to reply to their e-mail if you have any further questions or concerns. Thanks!

12/29/14