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Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
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I designed my own birthday card to a very dear friend. It was lots of fun!
And it came out perfect! Will keep Zazzle in mind for future cards!
Making a name badge was easy to accomplish and the delivery was faster than stated so I am very happy with this company and will use them again in the future for other items.
The process was easy breezy. Took only a few days to get and the quality is very good. Very pleased with order and will use again in the future. Thanks for the wonderful experience with your business.
I'm very pleased with the 9 round ceramic ornaments I ordered. Each one was customized for each one. The picture chosen for each were fit to size and the color came out prefect.
The script on the printed labels is lovely, but it is so small it is very hard to read. I certainly was NOT led to believe it would be so small by the sample shown on the website. I will not be doing any further business with Zazzle.
I've been using Zazzle to make ID Badges for our company for nearly 3 years now and they've been great. Their customer service is top-notch and they always under promise and over deliver!
Ordering from Zazzle is always simple and quick! This order, we didn't love the outcome of our business cards that we designed and ordered- fault of our own. They were really thin and felt cheap. Still like the site though
I loved being able to choose and place each font, word, color, image, and background where I wish. The preview was helpful in adjusting things correctly, and for seeing exactly how they would look when made. My 2 custom whimsical beachy pieces were perfectly produced, and at a reasonable price. They look as cute as anything at the seaside boutiques. Yet unlike those, these are my colors and style, and match my home. I will be creating more.
This was my first time using zazzle, and it was AWESOME! It was so easy to customize the information on the template I selected, and the print quality was much better than k expected! It also arrived way earlier than I had anticipated! 10/10 HIGHLY recommend!
The process was extremely easy on the website and allowed for customization where needed. They arrived in a nice box to keep them in, and they feel and look high-quality. Overall, a great purchase; will definitely reference this for future business needs.
Our experience with Zazzle was an absolute nightmare from start to finish. We were charged twice for our order, and the submission process was so problematic that we were promised the entire order would be expedited to make up for the issues. Instead, Zazzle expedited only 1 shirt out of 7, which is completely unacceptable.
When the order finally arrived, 3 of the shirts were in the wrong size—despite the order being placed correctly. While they did issue an "instant replacement," they were not proactive at all in ensuring the replacements would arrive before our clearly stated deadline. Each time we contacted them, we were promised follow-ups that never happened.
To make matters worse, Zazzle offers no phone customer service whatsoever. The only way to contact them is through an online chat with 20–30 minute wait times, which is beyond frustrating when you're dealing with time-sensitive errors that were entirely their fault.
And unbelievably, the replacement shirts that arrived late were once again sent in the wrong size. At that point, it was clear this company has serious quality control and customer service failures.
Between the double-charging, broken promises, missed deadlines, lack of accountability, and repeated mistakes, Zazzle proved to be a terrible company with ridiculous customer service. This entire experience was a complete joke, and we will absolutely never order from them again. I strongly recommend others look elsewhere if they value reliability, accuracy, or basic customer support.
I found a nice selection of motives appropriate for my grandchildren. I decided to order hoodies for them, but was disappointed that they did not offer the same color choices as the T-shirts. I ordered the more expensive print because it looked much more vibrant than the regular print, but was disappointed when I opened the package, because the print looks more like the regular one with more muted colors. I also expected the motive itself to be bigger. Ordering was easy and delivery quick. If it wasn't for the very limited color choices for the hoodies and the vibrancy of the print I would've given it five stars
We are spending our holidays this year on the beach. As we live in the desert we wanted to find a special "Ocean Vibe" Christmas Card. We went right to Etsy and we were introduced to Zazzie. Beautiful selection and so easy to order. They had wonderful choices on paper, font, envelopes. Our order was delivered quickly, packaged so all was protected, and the colors, are so vibrant, all was perfect like we had ordered. I would recommend Zazzie to everyone and we will use them again. We are already getting positive feed back on our cards from family and friends. Thanks Zazzie!
I have pictures of my grandchildren commemorating the current year put on Christmas ornaments. I can add my own caption. They turned out great.
The ornament I "created" had 6 pictures on it. The photos I chose to put on there were professionally taken and were very clear. When receiving the ornament, the pictures were so blurry I felt like someone looking at a paper that needed glasses. Even my 17 year old said the same thing.
These ornaments were just what my daughter wanted of her 3 children! Both sides printed with excellent quality. Very surprised with how quickly they arrived!
I was pleased with the cards. The colors were vivid and a good thick cardstock, and the whimsical design is great. I love the rustic vibe. Will buy here again.
The online program to custom design my card was very easy to work with. The delivery was very timely, much quicker than I expected. I uploaded all high resolution pictures. I chose the "high definition" upcharge as a printing option. However, I do not think all the pictures were as crisp as they should be. Additionally, a few of the cards had some bleed/blemish onto the white part of the card. This was the area of the pre-made template that did not include my pictures or customizations. The fit in the shipping box was quite tight and several of the lower right side corners of my cards were slightly bent. So all in all great design and design process, but some of the fulfillment details (printing and packaging) could be improved.
My son loves his new ornament! Great quality, fast shipping, and perfect print! Every year my kids get a new ornament that represents something they accomplished that year. This was the perfect ornament to represent mutton busting!
We recently moved, and I wanted a beach card. These are great! They looked good online but are we're even better when they arrived.
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.
Hello Daniel,
We are sorry to hear that you were unhappy with your order. Please reach our to social@zazzle.com and we would be happy to assist you.
Thanks