Purchased and Paid for iPhone Unlock Service. It been 10 days now and still NO respond or solutions. Contacted vendor via website Dashboard twice and also email, but still got no respond. Need a refund if services are not honor.
I paid for the service a fortnight ago, until today I have not received any response, no one has contacted me to update me on anything. I no longer believe that I can solve my problem. Lost money. I'll come back with more details later.
I am very sorry that you stayed unsatisfied with our service. Please send us your Transaction ID and IMEI number to locate your order and give you an update (our services are instant which means that not only we send a full report to our customers email address, but we also generate an online IMEI report that you can access it through your dashboard).
Very good support from the agent responsible for my case. He quickly explained me everything. He is very experienced and he immediately suggested to me the best way to unlock my iPhone 12. I also have received an email with the full status of my iPhone and a link with my online report. Thank you.
Thank you Frido for your nice words! You can share your personalized IMEI Report with anyone you want and use it as an IMEI status certificate as well. If you have any questions, we are here to assist you.
I didn't expect to be honest that this service will provide me anything good, but I was pleasantly surprised. The information that I was given (which took less than 20 seconds), were very detailed and I could easily understand what was locking my iPhone. Apart from that, one of their agents (Zisis), followed up with me, and gave me a very detailed explanation of what was going on with my iPhone and what were my options. He actually took care the unlocking request to my carrier (AT&T), and in less than an hour my iPhone was unlocked. I rarely encountered such a great support and service from companies. I am really really impressed!
Thanx Charles for this detailed review. You explained our services and our whole procedure even better than us! :D Enjoy your unlocked iPhone and if you have any questions just send us a message!
I paid a week ago and received a confirmation email. Waited a few days and received no information about how to remove my iPhone from the blacklist. Sent a follow-up email 4 days ago asking how long it takes and still no response. Pretty sure I've been scammed.
Edit: Just saw the response from them on my review here. Sent the transaction ID. I will update this based on how things go.
Hello Spencer. Sorry for this delay. Can you please send us your Transaction ID to locate your order and give you an update about the status of your order? We will sort this out as soon as possible!
I placed my order around Christmas time which is probably the busiest time orders coming left and right but they manage to communicate with me as best as they can, they listen and answer questions & if your an impatient person no worries full refunds are 100% guaranteed
Thank you Malik! You are right, during holidays not only we have a lot of orders, but the unlocking times change as well (Due to the large amount of orders!). Thanx for your patience!
I am still waiting for responses. I had someone reach out to me after my review. They stated they needed more time. Against my better judgement I agreed. I gave them another couple of weeks. Still nothing. I have now requested a full refund 3 times and have not gotten 1 response back. Please learn from my mistake and stay far away.
Hello Allen. We are very sorry for this whole delay. The service was not successful, so we immediately provided you a full refund. It should be visible now, since the whole procedure through PayPal is almost instant. We are very sorry for this delay, but it seems that the service went OFFLINE. If it is ok with you, we can send you an update when the service can get online.
We paid for 2 separate services from them. The first that was only 19.99 was done very quickly and to our satisfaction. Then we requested the second service that was 199.00 feeling good about it. Then it began. We were told it could take up to 45 days to complete. When I reached out to customer service after 30 days for an update I was basically told if you bother us it could take longer. No well over 45 days and nothing has been done. They have now stopped responding to my customer service inquiries and are ghosting me. Do yourself a favor and stay away. I will be requesting a full refund for all services and hope I do not have to take it further than that.
I paid for the iPhone Unlock Check Service and the Unlock/Unblacklist Request to Network through iPhone Expert, yet I still have not received anything besides the automatically generated IMEI Report. I have sent 2 customer service emails and no one has responded. I want my iPhone unlocked or my money back.
So far, it looks like iPhoneUnlock. Zone is a scam.
UPDATE: Definitely a scam. The company still has not contacted me. DO NOT USE THEIR SERVICES!
I am very sorry that you stayed unsatisfied with our service. Please send us your Transaction ID and IMEI number to locate your order and give you an update (our services are instant which means that not only we send a full report to our customers email address, but we also generate an online IMEI report that you can access it through your dashboard).
After a long wait i can assure that this webpage is a scam that just takes your money and walks away with it! I requested the unlock to be "prioritised" and guess what? Nothing happened! I requested a refund, and still nothing happened. Their service just keeps getting worse, now the log says that there has been a response from their side 5 hours ago when the last message is the one i sent 12 days ago! I hope this helps anyone considering ordering an unlock from them
Hello Ivonne. I cannot locate the order you made with that image. Please send us your Transaction ID and if for any reason the service was not provided to you, of course we will provide you a full refund. Once I locate it, it will a matter of minutes to sort this out.
So after the very upsetting email i sent to their customer service, they replied me with a nonsense email:
This is Angelica from the IMEI Support Team.
Your IMEI number was verified on our IMEI server and is now being processed.
We are giving our best to get your iPhone unlocked as soon as possible, but please note:
Due to the nature of our service, we cannot guarantee an exact completion date, but based on our experience in the past few weeks, this is what we expect:
Estimated delivery time frame: within 5 - 12 business days
They are very slow to respond to my messages and its been now day 8 out of the 12 days they gave me as estimated time, but they keep giving me a new estimated time everytime they have an update like "we have received your order, wait 5-10 days" then "we now know what carrier it is and will try to get it unlocked, wait 5-10 days" and later "we have found that this imei is blacklisted, wait another 5-12 days"
You guys are ridiculous! What kind of service is this?!
OF COURSE IT'S BLACKLISTED! THAT IS WHY I PAID FOR YOUR SERVICES!
It doesn't take more than 2 minutes to check the IMEI and know that is blacklisted, and on the very first step to order your services you also have us choose between a clean and locked imei so why does it take more than 2 weeks to get this response from you?
Now you're telling me that you can't provide a service that you are advertising and that i paid for?
I am aware that i paid to get this IMEI unlocked to use overseas NOT Unblacklisted.
I overpaid to get notified that my phone is blacklisted. I expected a much more professional and faster service, i just wasted time and money on your website!
I recently applied for unlocking my iPhone and all they do is give me a link of a document to download. That's it!? I applied for unlocking not to view such crap documents which are totally useless easily available unworthy information! I need my money refunded if u can't unlock my iPhone! Please stop all this crap. I guess all the good reviews are given by themselves!
Hello Santosh, can you please provide me your transaction ID so we can trace your order from our system? I will gladly communicate with you further if you have any issues with the eBook and how we can serve you better. Thank you.
I paid for blacklist unlocking along with expedited service and never heard back from them. I also emailed them twice after never receining any contact from their techs, using their online form and included my payment link and order ID as required but just like all of the others on here who have reviewed them with 1 Star, they never responded to me at all, other than supplying me the information that my phone was BLACKLISTED, which I already knew. I paid them to unlock my iPhone 14 and they only provide me the same information you can get for FREE on dozens of sites. TOTAL SCAM!
I have an iPhone 6 which is icloud locked and I paid $59.95 to get icloud details.
It has been almost a month and still no updates, worst part is the support team is not even responding to emails. What is worst than wasting money? Wasting your time!
Hello Panagiotis. Can you please send me the Transaction ID of your order and the IMEI number of your iPhone? That way, I will be able to track down your order, and check why there was a delay or what exactly we informed you through our ticketing platform.
I payed for vivo brazil unlocking service, waited 3 weeks and received email that it was unlocked. I followed all the procedures on the email ainda still it didn't work. I said it was blacklisted and that I needed it unblocked for this network, and was told there were able to do that. Now after all this time im unhappy since had no result and want my money back!
ILana, we already explained you through our ticketing platform that you purchased a Vivo Brazil Network Unlock service for a Blacklisted device. We also explained you (BEFORE making this order - And we also state that to our Product description) that Blacklisted devices, will not work inside the country that they were blacklisted after the unlock. Unlocking & Unblacklisting an iPhone are totally two different things. We do not state that we can remove the Blacklist status from a Vivo Brazil iPhone, in fact we state exactly the opposite (That we cannot!). Your IMEI number is Network Unlocked, which is exactly what you have ordered (And we provided you). I am sorry that you feel that way, but there is a reason why we state PLEASE READ THE PRODUCT DESCRIPTION BEFORE PURCHASE. We already had major expenses for removing the network lock from your Blacklisted Vivo Brazil IMEI number, which is the reason of the denial and rejection of your refund request. You are accusing us of something that we did not do, and this is greatly unfair for us, since we are doing our best to provide exactly the services that we advertise (And most of our customers shared it through Sitejabber).
Buy a network unlock service, where they tell me that if you can not unlock the iphone they give me back the money and until now they have not done it, they are using paypal to cheat, I contacted them but I have not had any answer... I already received the money refund, remember to unblock the network Straight talk is difficult to unblock, to IPhoneUnlock. Zone I recommend you return the money without having to ask, thank you
Hello Fredy. We never leave a question answered! Please send us your PayPal Transaction ID to locate your order and verify that you are one of our customers. Once we receive it and locate your order will provide you an update of your order status.
I just pay 19,95 to download some guide to remove my phone from black list, but when i recived the info i think it was a joke, they are stealin customer, same info they charge me 19,95 its for free on google or youtube, everywhere online>Stop steal peoples
Hello David, can you please provide me your transaction ID so we can trace your order from our system? I will gladly communicate with you further if you have any issues with the eBook and how we can serve you better. Thank you.
My issue haven't resolve yet even they insisted that my iphone 8+ is successfully taken out from the telco blacklist. I had to sent the phone to the apple service centre as they said it could be a faulty hardware in which I found out the imei is still under telco blacklist! Resolve or refund! Simple right?
Hello Bledex. Please provide us the Transaction ID of your order and the IMEI number to locate your order and give you an update. Will we run all available Blacklist checks to verify its status. If our service failed, of course we will fully refund your payment! But, we always recheck the IMEI numbers before informing our customers about their status.
This website gives you information about your iPhone, but does not unlock it. The website name is called iPhoneUnlock. Zone, but does not unlock your iPhone. The representative Angelica has still not answered my question on the financial issues of my iPhone and it has already been over a week. To sum it up, this is a scam.
Hello Mandy. Please send us your transaction ID in private to locate your order and give you an update. We do unlock iPhones and in this service we include a full iPhone IMEI Check report, which is the reason that we have send it to you. We need to be 100% certain of the status of an iPhone before starting the SIM-Lock removal request procedure. If your iPhone has unpaid bills, it might delay the whole unlocking procedure, but in spite of that, the SIM-Lock deactivation procedure has already started. Again, please send your Transaction ID to verify and locate your order. Thank you.
These people are cheating and wasting time, they are not unlocking! This is my second review they are not responding to my mails so im writing review here! Please dont waste your time and money! They are not gonna refund your money!
Hello Bharath. Can you please send us your Transaction ID to locate your order and verify that you are one of our customers? We have adequate agents for a 24/7 customer support services, so it is impossible not to respond to one of our customers. Send us the Transaction ID as soon as possible to check the status of your order.
I paid extra money for a total of 70 dollars for prioriy service my date for estimated time til it would be fixed was 3 days ago and i still have heard nothing back. Itd be nice to hear something about the status of my order and if i need to file a dispute with my bank about the money since you people clearly state no refundws even if you decide you cant fix it,
Hello Angela. Can you please provide us your IMEI number and Transaction ID of your order to locate and give you an update (Send in in private message)? Have in mind that if we cannot deliver what we promised, we always provide a full reiund!
I paid for this service took my money didn't unblock Imei not very happy no one will answer my emails
Overview
IPhoneUnlock.Zone has a rating of 3.2 stars from 460 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with IPhoneUnlock.Zone most frequently mention customer service, business days and long time. IPhoneUnlock.Zone ranks 83rd among Unlocked Phones sites.
We are able to analyse the full history of your iPhone, gather all available information that will help us to determine the best possible solution, and we apply them to your iPhone.
Our brand new service "SIM-Lock Deactivation request service" is able to identify the Lock Carrier, Blacklist, Contract & Financial status of your iPhone, generate a Formal SIM-Lock Deactivation request template and send this request to your Lock Carrier.
Our solutions are Legal, Safe, Secure and Permanent.
Business History
This gave us the idea to use our expertise and knowledge, and help people not only to avoid purchasing a NON-usable iPhone, but also help them to fix any issue their iPhone has.
iPhoneUnlock.Zone's team is able to locate and offer legitimate, guaranteed and safe solutions for ANY iPhone issue.
All our recommendations and services are 100% tested, working and approved (Only Legal Solutions are being offered).
We are inside the iPhone Fix/Repair industry for a very long time, and we definitely know what we are doing :D
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kahi. Can you please send us your transaction ID (or IMEI number) to locate your order and give you an update? Once I locate your order I will be able to check its status and update you about it ASAP!