It has so many reviews of vendors, that I've started going there before going to yelp. (in 69 reviews)
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There are a lot of things that I love about WeddingWire starting with the fact that the tools that they have in place help my business run more efficiently and effectively. WW always strives to be ahead of the curve with technology and trends. That greatly helps my business directly as an advertiser. All of that is great and important but I think what is more important with me is customer services. To date the WW team has exhibited excellent customer service. When I've reached out to get help some one always gets back to me promptly. I've even had an unsolicited email from them asking if there is anything that they could help me with. I responded to that email and asked them to call me at a certain time to discuss... and they called at the time they agreed. Loved that!
I have also made some suggestions to changes/additions to the interface/tools for the advertisers in the past and they actually made the changes/additions.
As this industry is ever changing and it's the advertisers that sometimes have better insight to our needs. Here recently I brought to the attention of the rep that I will need them to provide a complete music database for the entertainers/DJ's to have so our clients don't have to go elsewhere to select music. Like a one stop shop with WW. They were open to that idea. That is what I like about WW, that they listen to their advertisers. I think with all of that said, I will have to give WeddinWire 5 additional stars on top of the already excellent score of 5 stars.
When I started my Officiant practice I promoted my business through several online sites. I have always carefully monitored my marketing results. WeddingWire.com has been the primary source for my client base, and continued success. 90% of my marketing budget now goes to WeddingWire.com. There is no need for all the rest. The education and tools offered by the marketing team at WeddingWire.com is priceless. I've learned so much about the internet, marketing and developed great relationships with other professionals through WeddingWire.com.
Emma was wonderful! She was kind about letting me know about the dispute and very aware of how I felt about communication between the vendor and myself. I'm thankful to have had the communication with someone who understood where I was coming from. :)
After working with Wedding Wire to promote my small business for more than 5 years I have to say it's the best bang for your buck and the best place to find real leads because the leads come to you! My rep Allison is there for me at every turn and always has great suggestions but doesn't always ask for more money! It's the best place for my advertising dollars and also the best place for my clients to find the best in services!
Wedding Wire refused to print a negative review I posted because the vendor disputed the review. Despite submitting proof of a contract that services were performed and multiple emails showing communication between the vendor and myself. Wedding Wire ruled in favor of the vendor. Doing research I discovered that Wedding Wire gives preferential treatment to vendors who pay to have their websites displayed. Valuable lesson learned here -- don't rely on website reviews to make important wedding decisions.
I had been an advertiser with Wedding Wire for four years. At first I really felt like Wedding Wire was a partner with me. My rep was awesome and the leads I received from Wedding Wire were top notch. The CEO would also reach out to the Wedding Pro's and ask for our feedback and input as decisions were being made.
A little over two years ago a big shift took place and it felt like there was a major push away from advertising and toward providing vendors with tools they didn't ask for or need. Ironically it was just after Wedding Wire received 25 million capital from Spectrum Equity and Spectrum equity personnel joined the Wedding Wire team in managing positions.
The first major change that effected our business was when Wedding Wire changed their listing format to a "Lazy Load" format that put many more vendors on a page and reduced the amount of information listed about each vendor. We saw the number of clicks from WW go up but the number of leads went down dramatically. Through this format change, they were able to double the number of Spotlight and featured listings. Wedding Wire gained while their advertisers lost.
I quit my membership after this change. But I renewed again after Wedding Wire employees talked to me about a change in culture that was going to make vendors feel like partners again. One of the things that they instituted at that time was a "ask the pro" live chat on their brides forum. I participated in this and it was very good. However, they discontinued that practice. About this time I started receiving fake leads from Wedding Wire. I would call the number and respond to the emails to find that the leads were completely fake. In the last year I would say that less than 30% of the leads from Wedding Wire were actual couples looking to book services.
Earlier this year, Wedding Wire introduced "Quick Leads". It is a program where they change the phone number that appears on your store front. Basically they want all vendor calls routed through WW for tracking purposes. They automatically opted all vendors in to this service and required that vendors opt out if they did not want their phone number changed. The problem is that we were opted back in without notification. Some vendors have been opted back in 3 or 4 times.
They also changed the review policy so a bride can review a vendor before they perform the actual service or before they deliver the product on the wedding day. For most vendors, the wedding day is where we do the majority of our work and the client can get an accurate example of our work to review us on.
Then they recently started the Wedding Wire Rewards program where a bride can win 5,000 toward their wedding for performing certain tasks on the Wedding Wire website. One task was to review vendors. The brides participating in the contest have not had their weddings yet so they were giving vendors premature reviews just to be entered in the contest. That is not fair for the vendors or the potential brides reading the review. Another task is make vendor contacts through Wedding Wire. This lead to brides making contact with me just to be entered into a contest. Again, this is totally unfair to vendors.
As vendors we have submitted emails and calls to reps asking hard questions about these practices. My rep kept saying that he could not answer and that decisions were being made above him. I should have stayed away two years ago. This company does not view vendors as partners. Most of their efforts are geared toward getting brides to contact and review to inflate their numbers. Wedding Wire reviews no longer have integrity. Brides and vendors alike need to be aware of the practices of this website.
Tip for consumers: Remember that you have to sign up for a year contract. They can change your listing, phone number and whatever they want while you are under contract for one year.Ask Catch about WeddingWire
I advertised with Wedding Wire for years. When they were a start-up company, they sold themselves as ADVERTISERS. They helped Wedding Professionals get their names out there.
Then it changed. They now are even listed in the business world as a TECH COMPANY! They focus on providing web-based business tools.
Any long-standing business already has these tools in place, and does not need them. We told the execs at WW, and they simply ignored us. We begged to have the tools and the advertising costs divorced. They ignored us. Instead, they continued to increase our advertising rates to pay for the development of these tools, and the ROI we received in return was NIL.
IN FACT, in order to inflate their statistics to us, they put easy lead options in for couples, and we received an inflated number of leads, none of which resulted in bookings.
WW is now listed and defined on business pages as a Tech Company, who subsequently provides advertising. This is bait and switch in a long-term way.
I have in fact, cancelled my advertising with them, and will invest my money elsewhere.
Tip for consumers: This company is no longer in ADVERTISING, it is a TECH company!Ask LJ about WeddingWire
We recently had a bride gives us a terrible review that was completely inaccurate. Yes, the Bride had a contract with us, however she didn't pay her musician and other vendors and yet our company showed up and delivered her florals and attempted to coordinate her wedding anyway without the money. She was furious that a vendor would have the audacity to either not show up or want payment when they did and as we were the wedding coordinators she blamed it on us. We told her she had to pay her bills or there was going to be problems. She said we were sisters - we are NOT! related - and that her flowers had thorns - since when do Hydrangeas have thorns - and that we made a scene in the reception area. We weren't allowed in her reception area because she was so angry and her usher "fired us" right after the ceremony- for which she had no music as she didn't pay the musician. We objected to Wedding Wire about our bad review, and they said it didn't matter if she didn't pay, she had a contract with us and had the right to review us and say whatever she wanted. We got scammed by this bride and yet we have to keep the review. This is not good business for anyone and Wedding Wire does not support the vendors. No wedding wire membership for us.
Tip for consumers: Beware of vendors bad reviews - disgruntled Brides will post a terrible review to try to get free service or a refund from a vendor with a promise to remove the review after they get their money back and then they won't remove it.Ask Martha about WeddingWire
Wedding wire is a great site. They not only allow for people to post their experiences, but if a negative experience is posted, they follow up on it to ensure truth and honesty which I absolutely love! This is a very good site to obtain information from.
This website was definitely NOT helpful for me as an upcoming bride! I went into the forums to ask advice on an honest situation I had. The girls used it as an opportunity to personally attack me, ridicule me, and to basically exhibit the very petty catty behavior that perpetuates bad stereotypes about females. I was only on the site for less than an hour before I vowed to never post on there again. Two full hours after I'd deleted some of my posts and had stopped commenting altogether, my friend (who'd been following my thread on that site, and the toxic responses) noticed that girls were STILL commenting with rude, senseless, unhelpful remarks...page after page. The girls who frequent this site have too much spare time on their hands, and no life...and no wedding either, probably, since even very small weddings tend to be a lot of work to plan, too much work to warrant so much free time to attack other brides who try out the site and its forums. I am an unhappy former account holder of Wedding Wire and I will definitely NOT be returning.
I used weddingwire online tools to help organize my wedding. They made it easy. Also, their shop had great decor deals. But the best part....when I had a question, and reached out to customer support...they responded promptly and wonderfully. I recommend this site for any DIY bride.
I really love how organize this hectic wedding planning has been because of the help from wedding wire and their great reviewed vendors, which is a must for me. Also I had a great experience with Amanda one of their concierge, who took care of me regarding setting up room blocks for my guests. She was amazing communicating, always on point as well as patient with us and got it done. Can't wait to continue using wedding wire's amazing services until my wedding comes and goes lol. Thank you WeddingWire.
A very neutral review that I left on WeddingWire for a vendor I hired for my wedding several years ago was recently disputed. WeddingWire responded to this dispute quickly (within 1 business day) and verified the credibility of my review rapidly (over a weekend). I had really pleasant exchanges with an employee over email. She helped clearly explain to me more about review disputes and she let me know that if this vendor repeatedly misuses the dispute feature in the future, their privilege to dispute could be suspended.
I spoke with Keren Richardson this week. She is my customer success manager for my advertising account on weddingwire. She was awesome. She spent a long time with me and improved my advertising program in more than 10 different areas. They were all small items that I'm sure will make a big difference!
Why get on WeddingWire?
1) Its where brides go to find Wedding Photographers.
2) It rates well on Google Search.
3) You can link to your WeddingWire customer reviews.
4) Responsive staff - replies to emails quickly and take action (especially Ashley).
5) Its a full service website, the wedding party can find everything they need on WeddingWire (besides photographer, DJ, venue and more).
I've worked with a number of support team specialists at Wedding Wire over the years, when the company I work for needed assistance in helping our clients. These clients were having difficulty for one reason or another posting or editing their reviews on WW's site. Each time the WW team consistently strive to exceed my expectations, and are one of the few companies (in any industry) that consistently responds to all inquires within 24 business hours, often times with a solution already in place! Most recently, I worked with Samantha and she could not have been more helpful or pleasant, as I was dealing with a highly technical issue for a client whose review was not posting properly. Samantha was able to replicate the issue and then send it along to a special unit within the company for further testing and analysis. She kept me posted on the status, and went out of her way to make sure the issue was resolved in a timely manner. Samantha wanted ensure that I had a great experience, even asking if there were any other issues that she could help me address, now or in the future. Fantastic service!
I had written a review on WeddingWire about a certain vendor I had hired for a corporate event. The vendor was not happy with my review and disputed it. WeddingWire was great to work with in making sure my review got posted and was accurate. They were incredibly thorough, very responsive, and patient with the situation.
Great customer service and communication!
I live in New York city and was trying to plan a wedding in Cleveland, OH. Logistical nightmare right? WRONG? Wedding Wire helped make my planning experience seamless. Without being able to meet everyone in person I found the sites search by vendor and area super helpful. The reviews helped me get a temperature check to see who I was dealing with, and we were able to nail down some AWESOME vendors and EARLY! The planning tools helped me organize my thoughts and understand when I needed to make decisions for my timeline. for someone who didn't want to spend the money on a full time planner, wedding wire was there as my support. I can't say enough about how user friendly the website was, and the fact that a REAL person emailed to make sure I was having a great experience. My wedding is coming up and I could not have done it (without going insane) without Wedding Wire. HIGHLY RECOMMEND.
WeddingWire was the main resource we used when planning our wedding and the tools were amazing. First of all, they have the easiest to use and most modern wedding websites available. Many other sites offer dated website templates that are hard to pull up on your phone.
We also really loved the budgeting and seating chart tools. We are both incredibly visual and these tools helped us stay organized. I would recommend the site to anyone who is looking for one place to keep all of their wedding details organized.
I started using WeddingWire at the same time as another wedding app and I think the tools are amazing. I have in fact stopped using the other app. My only issue is I need to use more than one app (please make one robust app!). For someone who used to be a creative director, planning comes easy but the WeddingWire app makes it fast and simple to get to what I want. Putting that aside, the budget tool is better than half of those out there. It lets you determine your budget and edit the line items yourself for estimates vs. actuals (most apps only do actuals) I also love the paid vs due feature and email to yourself so you can have a hard copy on your laptop. I also love the checklist it makes me feel like I am staying on top of thing versus drowning in to do's. WW's timelines seem rational and doable. As for vendors for destination wedding, at first I was just hoping to find a few contacts, but I was pleasantly surprised to see there many choices and the app and website made it easy to reach out for information and mange the communications. Overall great app and I am sure I will love even more as I go trough the planning process during the next year.
We hired a band for my daughter's wedding. We paid for extra musicians and one did not show up. The band acknowledged we were due a partial refund, then proceeded to use the old "check is in the mail" lie several times. Then they disconnected their telephone number, then their website was taken down, etc. We wanted to warn other brides about the band and submitted a review to Wedding Wire. They refused to print it because the band "disputed" the review! Wedding Wire, like many similar websites, is a "pay for play" scam. The more vendors pay, the more preferential treatment they receive, and the website WILL NOT publish negative reviews if vendors pay them. Do yourself a favor and do your own homework with actual real people who have used the vendors and make sure they have been in business a long time. If it is a corporation, check the secretary of state's business filings in your state (our band was supposedly incorporated, and when I checked after the fact, found out they had been dissolved years before for failure to comply with reporting requirements and failure to pay taxes). Your wedding day is way too important to rely on Wedding Wire for phony reviews.
We were already sketchy about advertising on either weddingwire or the knot, but we decided to try it with weddingwire.
6 months, and not one lead. Well, actually, there was 1 fake lead. Yes. Not one real bride contacted us to even ask about our services. They promise an amount of "clicks" to the weddingwire storefront you create, but they automatically drop you form the standings as soon as you have received the "clicks" for the month. This company relies on people that will take chances. I did, and I lost. It happens.
Why the one star? Well, weddingwire will charge you a monthly amount to be able to be "seen" by brides, as opposed to their "free" listing, which isn't seen by anyone UNLESS - and here's the kicker - they search for them on any search engine (Google, yahoo, bing, etc) and your "free" business profile shows up right next to your website. LEADING YOUR CLIENT TO CLICK ON THEIR SITE, WHILE THEY WERE LOOKING FOR YOU DIRECTLY. Hold on, it gets worse: ONCE THE PERSON LOOKING FOR YOU SPECIFICALLY, CLICKS ON YOUR WEDDINGWIRE "FREE" PROFILE INSTEAD OF YOUR WEBSITE, THEY WILL SEE A COMPETITOR OF YOURS THAT SHOWS UP ON YOUR PROFILE. lol despicable way to do business. By law, they are not allowed to do this, so you can ask weddingwire to delete your "free" profile.
The monthly amount you'll pay says you'll get an average number of clicks, but you never do get those clicks. They may even be by some 12 year old that is in love with the One Direction band and planning her fantasy wedding on weddingwire, and one of the vendors she looks at is you. And there, easily, you lose a click.
When it comes to the reviews, the customers never write them because they felt the need to, but because as businesses, we ask them. I might as well ask all of my family members, friends, maybe even pay some people to get me a good 280 reviews. Yeah, it's rigged.
On top of that, those "badges" that vendors get are a way to give vendors an "award." Couples Choice Awards? Trust the fact that there is no big event where brides go to "vote" for best vendor.
Also, ANYONE can advertise on weddingwire. THEY DON'T CARE ABOUT THE QUALITY OF SERVICES THE VENDORS OFFER TO THE BRIDES. And they're supposed to take care of the brides! Photographers, DJ's, Wedding Planners, etc are a very dangerous thing to book over weddingwire. You can be a software engineer and own a crappy camera, and voila: you are equipped to advertise on weddingwire, no questions asked lol
Sorry for the long post, but most people just say how bad weddingwire is and not really go in depth as to how crappy their WHOLE system really is.
Tip for consumers: Invest in a great website, and some search engine optimization (you can learn to do it yourself).Ask Daniel about WeddingWire
I wrote a review on weddingwire and the vendor disputed it. I was pretty upset, but Emma with wedding wire helped in any she could to get my review back up for future brides to beware! Thanks weddingwire for your pleasant and helpful service!
I used a florist off of WeddingWire and was not happy with the service I received for our wedding. I wrote an honest review about my experience and the issues we had and the vendor immediately disputed it. I was contacted by the review/dispute team and they handled the situation perfectly. It's nice to know you're able to write an honest review of your experience without it being overruled by an unhappy vendor creating an unfair rating.
Thanks for everything!
I've been advertising on Wedding Wire since the beginning and all the folks who have handled my account have always been great. This is a special shout out to Sean O'Leary, my account rep, who is always on top of everything question I have and is able to fix any problem I have instantly. And he is so patient - I really appreciate that. Simply put, he is the BEST!
I am a vendor and have used the Wedding Wire site for my music business. I can not recommend Wedding Wire and more specifically Cindy Phung enough. Cindy has always been available for every question I have and is patient, kind and extremely knowledgable and helpful. She genuinely wants to help you and see your business grow. She adds her own personal touch as well. I highly recommend Wedding Wire and Cindy Phung.
Tip for consumers: work with Cindy Phung if you can.Ask Marye about WeddingWire
Couldn't have picked a better, more user friendly website. If I did ever come across an issue, or area of the website I wasn't sure how to use. I emailed for support, and literally received a reply from the company within hours.
Thank you for such a great site!
I had an overpriced WW account for two years, never got a single customer through the platform despite having posted videos, pictures, made a storefront, had top reviews, etc. Just wasted a lot of my precious time continuing to feed content into a self-feeding platform not made for businesses or customers but just made to make their own money on membership and ads... oh, and on clicks because my excellent reviews are still on their website despite having closed down my business!
I really enjoy WeddingWire. As a wedding photographer it is fabulous; having a business that does other areas of photography is where I have a harder time with it. If I was exclusively a wedding photographer I'd be all over their paid plans. But since I am a portrait photographer as well, I choose to go with their free 'lite' plan. Which is amazing. Collecting reviews is so simple.
Liza, specifically, is AMAZING to work with. Her service is fantastic and she works with you as much or as little as you would prefer. I really enjoyed having her as my help in all things I needed.
I am using wedding wire for the website, budgeting, guest list and more. A representative reached out to me regarding a complimentary room block service that I decided to try out. I am very happy I did...It too off one of the many things on my already full plate and Amanda was a pleasure to work with. Highly recommend!
We were finally talking into adversing with them and let me cut to the chase, waste of money. Their customer services is the worst, they are just pushy sales people. For a company that is so poorly run, they shire are hard-nosed about removing bogus reviews.
I've been with WeddingWire for a few years, and I've found them to be
the very best Wedding & Event leads site out there. I've gotten a
number of jobs though them. There customer service is top notch,
their site is user-friendly, and they are always evolving and improving,
so as to consistently deliver the very best results for their clients.
They are very "Hands On" with their clients, always willing to work
with them to improve their business. On a personal note, my
interaction with my customer service rep...Kim has been absolutely
delightful. Kim is extremely caring, responsive, and innovative in
working with people to help and improve their business through
This site will allow competing vendors, and non-users to write negative reviews of its online customers, and then when challenged it will not remove the negative reviews.
The Reviews should only be from members who actually have used one of its vendors, and not a competing vendor.
I get most of my leads from WeddingWire, and I also get support for making my business successful. When I have questions, they are answered quickly and respectfully. WeddingWire has on-line educational seminars which help me improve my efficiency and grow my business.
With WeddingWire, building a wedding website has been great. The site is very straight forward, easy to use, and has great designs options. I really appreciate the feature of finding hotels and airfares. We have guests traveling from across the country to attend our wedding and this will give them a chance to find a nice place to stay and airfare. Thank you to you and the WeddingWire team for building such a great site for Brides.
My daughter thought she found a legit Cosmetologist and Makeup Artist from this website only to find out Beauty by Camille is a fraud. She doesn't event hold a license to practice in the state of Illinois! My daughter hired Camille to do air-brush makeup and hair for her wedding after finding her via the five star reviews on weddingwire. Several girls in the wedding party went to her supposed shop on a Sunday prior to the wedding, which was closed by the way (red light?), and she did a fine enough job that my daughter hired her. However, at the wedding Camille brought someone else to do the makeup who did NOT use an airbrush. The makeup looked caked on! Camille gave us a lame excuse the airbrush broke. She was also an hour late, making the future bride a nervous wreck b/c her makeup was done last! Camille's partner frantically collected the cash as soon as the makeup was done as if she feared we wouldn't want to pay her! She is now under investigation by several agencies such as the IRS (because she only accepts ca$h) & the Illinois Department of Professional Regulation just to mention a few. She had been taken off several wedding sites because we submitted an honest review they actually investigated unlike weddingwire. Save yourself the heartache and pay the extra $$$ and find someone who is not an IMPOSTER. Your wedding day is too special! God bless. And shame on WEDDING.WIRE for allowing this scammer!
Tip for consumers: Don't be fooled into just reading the 5 stars reviews! This site doesn't allow the honest reviews if the vender disputes them even if the vender doesn't have a legit license to operate.Ask carla about WeddingWire
We joined Wedding Wire approximately a year ago, and four months later chose to increase our membership to Featured and we immediately saw an uptick in calls through Wedding Wire. We're very pleased with our membership and plan to continue.
Tip for consumers: Add Reviews!Ask Susan about WeddingWire
I've been a part of the Wedding Wire family for about five years now and my satisfaction could not be higher. I've received a great return on my investment. The ease of collecting reviews and the ease for brides to find those reviews I believe is key to the success I've found through my Wedding Wire storefront. I boast about Wedding Wire to every vendor I work with. The success I have with WW has allowed me to cut back on every other advertising I used to do which is great for my bottom line, though not great for the other companies. Last year nearly 25% of all my contracts signed came through Wedding Wire, with the rest mostly from referrals and catering halls where I am the house officiate.
*** This is NOT a review from a bride's perspective, but a vendor's.
I'm writing this review as it pertains to **, at Wedding Wire, who works with incoming vendors. This case in particular, he dealt with me, a Minneapolis videographer who had signed on to the site on a whim.
** at first was courteous and seemed eager to help, but this of course turned slowly but surely into a sales pitch, which turned into a sales drive, and upon declining his repeated requests to fork over some $300+ per month to sign up as a premium vendor on the front page of the site, he snidely suggested that I "would rather stay at the bottom of the page and not get noticed," and upon saying goodbye, he was sorry to see that "I don't want to grow my business."
I would never, ever, ever, EVER recommend this site. It's horrible customer service, combined with a desire only to make money, not to actually HELP people, makes this website ineffective, and vendors especially should avoid this website at all costs.
**[personal info redacted by admin]
Tip for consumers: Awful, rude, and greedy customer service. Just awful.Ask Ben about WeddingWire
notice all the 5 star ratings are completely politically correct and are self generated~!! they have people actually post fake reviews~!! look at all the negative ones~!!! what a huge scam~!!!!!!!!
Tip for consumers: you will have better results throwing dust in the wind to land on a clientAsk Bob about WeddingWire
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About WeddingWire (from the business)
For engaged couples, WeddingWire is the category leader in local business reviews, offering the ability to search, compare and book over 200,000 recently reviewed wedding vendors, from wedding venues to wedding photographers. WeddingWire also offers a comprehensive suite of online planning tools for weddings, including wedding websites and wedding checklists, all at no charge. WeddingWire is about helping brides and groom execute efficiently and effectively on their weddings.
For wedding vendors, WeddingWire is the only all-in-one business platform for businesses online and on-the-go. WeddingWire offers one comprehensive, self-service platform to reach prospective clients on web and mobile, schedule online appointments, manage multi-media assets, improve search visibility, manage social media and network with other local merchants. Businesses that advertise with WeddingWire appear 5 out of the top 6 wedding sites in the country, including WeddingWire.com, Project Wedding, Martha Stewart Weddings (NYSE: MSO), Brides,com (a Conde Nast property), and Weddingbee. Over 120,000 merchants have adopted the WeddingWire platform and continue to leverage the feature set to help power their business