Very poor customer service and the reviews are scary.
69 Reviews for Watch33.com
I expected the watch to arrive the next day or the following at the latest.
i sent an email requesting an update on the watch and its delivery.
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Excellent site as far as presenting the goods, and very low prices.
They PROMISE there will be no extra charges.
That promise is a lie !!!
They tell nothing about delivery times ...... it took 10 weeks. Not impressing.
Appearently, by ticking of that you have read and understood their sales
conditions, you have given Watch33 the right to send the customs bill on to YOU!!
"NO hidden charges".......Shame on them !!
I really can not warn enough.....put your business elsewhere!
"Order Date: 21 October 2010"
Hi my name is Stefan from Italy. After 7 month I have still not received any watch or money refund.
First email from Watch33 04 November 2010:
- Dear Stefan,
- I have just been informed your chosen watch is currently unavailable. I
- apologise for this inconvenience and have instructed a full refund to be
- credited back to your purchasing card account.
- Kind Regards
I wrote on 1 December 2010:
> Best Anthony,
> I'm still waiting for my credited back...
> When I payed, you got the money immediately.
> I sent money on 21 of October only 42 days
> ago. So where are they?
Watch33 2 December 2010:
- Hi Stefan,
- Your refund is in the system and pending. Your crdit will be showing on
- your purchasing card account shortly.
- Kind Regards
This are the situation today 26 May 2011
My name is Rui Inácio, I'm from Portugal (so, please, forgive my English), and have the worst experience with watch33.
In August 2010, I ordered a watch (Seiko Velatura SPC049P1) to watch33. After my order was placed, I was informed by Mr. Anthony that the item was discontinued.
Still in August 2010, Mr. Anthony gave me the choice of choosing another model or a full refund. I chose then a full refund. And now, March 2011, 7 months later, I still don't have my money back.
No watch and no money!
ordered a Rado watch which took months to arrive although they took the money when it was ordered. Don't think you will get away without paying the import duty as the courier sends a bill for this months after receipt. The watch needed repairing so sent it back to them in original box and all packing etc at a cost of over £9. It was sent back to USA and received several weeks later in just a plastic bag! I have rang and e-mailed numerous times to try to get the box etc back and have got no where. I was also promised a refund on the postage but never received. I now cannot even get through on the phone as there is permanently an answerphone and if I leave a message they never return the call. I would not recommend this website to anyone. The customer service is appalling.
They are Thieves.... don't buy there. RThey take your money and never supply you with the watch. Additionally impossible to get the money back.
DO NOT USE THIS Site unless you want to have months of trying to get back
your money because WATCH 33 are unable to supply the watch you ordered.
The only way I got a refund in the end was through my Bank and the rules for
VISA. It still took me over 4 months.
I should have visited this site before I placed an order in Nov 2010 for a Tag. After chasing them on several occasions I received an email advising they cannot source the watch and will issue a full refund within 3 days. Well over 3 weeks later no refund and no correspondence. Going by the reviews this is common practice and I will have to involve my credit card company. I am quite simply staggered this website has not been shut down by now. Any positive reviews are either EXTREMELY lucky or written by the company themselves. Watchdog is next for this company if they have not already been featured. AVOID like the plague.
The website really good, looks like a well organised business..........DON'T be FOOLED! what a load of bull, he Anthony should be called $#*! Turpin! robs you blind. I placed an order 21 November a watch for my father's 60th, having lost my mum 2nd Oct i thought this would be a great gift.... I cannot begin to tell you the upset watch33 has caused, I can't go and buy another watch as Anthony and watch33 have left me broke. this christmas is going to be difficult without my mum, even more so now as I'm unable to buy my dad a gift. I've be ringing watch33 for the last week 162 voice messages have been left begging Anthony to return my call 5 emails later and still nothing. I'm only 2 hours away from Newcastle so a car journey is going to take palce... PLEASE DO NOT USE THIS COMPANY! the saying If something seems too good to be true it normally is... IS THERE ANYONE WHO CAN HELP! IT'S NOW "" DECEMBER 2010. ALL I WANTED WAS TO GIVE MY DAD A WATCH!
DO NOT BUY ANYTHING FROM THESE GUYS!!
Ordered a Watch (which was showing as in stock) in August as a birthday present. After 1 week I emailed them asking about the status of the order, and received a reply saying that the watch was no longer in stock and that they no ETA on when they would get any more. They offered a different watch (with a discount) or a refund. As this was for a birthday I asked of a refund as I could purchase it elsewhere (albeit a bit more expensive).
I have yet to receive my refund even though it has been promised on several occasions.
I have currently taken out a county court judgement against watch33.com, which is progressing nicely. Take my advice DO NOT BUY FROM THESE CON MEN!!
I recently bought a Tag f1 Indy 500 from Watch33. Admitedly, it did take 3 weeks to arrive, having been imported from USA. However, after being assured ( by Anthony) that it would be dispatched on a certain date, I was able to track the watch on the FedEx site and followed it's progress from New York via Indianapollis, Gatwick, Carlisle then to my home address in Scotland. On arrival, my watch was well packaged with genuine Tag Heuer case and manual. There was no Tag warranty card with it but Watch33 did say in the advert that it is covered by their own guarantee. This is because they aren't registered Tag dealers. I have since taken the watch Watts watches of Switzerland in Edinburgh who confirmed it as the genuine article.
I'm very pleased with my purchase and saving of £250.
DO NOT USE!
Purchased a watch 3 weeks ago which said was available with delivery 5 days.
3 weeks on, no watch and cannot get a response from watch33 as to confirm when I will receive. Is also connected with QP Jewellers, XS Commerce.
NOT HAPPY. have taken up with credit card company now.
I ordered a Citizen Eco Drive Atomic watch from this site for £305. This was £150 less than the RRP and £100 cheaper than any other website. Delivery was stated as between 5 and 7 working days. I paid and when i chased after a week the delivery had increased to 4 weeks, I eventually received my watch a few days after the initial 4 week period. Although delivery was longer than anticipated their sales team where honest and helpful with the situation. Apart from the delivery time the price was extremely competitive and maybe if they mamange customers expections by stating a more reasonable delivery time they might have more satisfied customers. All in all though i'm very happy with my purchase and if i'm not in a rush for a watch in the future i would definitely use them again.
If youre patient with this website they will provide you a very competitive price.
this company is realy criminal. They offer a watch, sent a mail for the watch is in stock and can be delivered. i transfered the money and never see the watch or my money back. The send mails that they will revise my money in the next week for a whole year. Now i sent the whole case to the police and my lawyer. Take care of thes company and i hope the police will stop that play.
Take my advice and do not purchase anything from Watch33. I paid £825 for a TAG Aquaracer WAN2111 watch advertised on their site and after a week of chasing them their customer services man (Anthony) apologised and confirmed that they were not able to source the watch and offered me an alternative or a full refund. I went for the refund as the alternative was not to my liking. Six weeks has now passed and despite chasing them on a weekly basis, I have still not received my refund. I have lodged a formal dispute with my credit card company who are taking legal proceedings to recover the money. A load of aggravation and cost that I really could have done without.
So lessons learnt ;
1 - just because they advertise a watch doesn't mean that they have it or can source it
2 – even if they don't have the watch you want they will take your cash and not refund it
Avoid Watch33 at all costs.
I'm mad about this site.
I ordered a Tag Heuer one month ago, but canceled my order after reading all of your reviews.
30 days later, NO REFUND YET !!!
It's insane, what sort of professionals are Watch33.com ?
DO NOT EVER BUY TO WATCH33.COM !
Absolutely appalling. The website indicates 'communication' is possible. It is even suggested that it might be quicker using the phone rather than sending an email from the site. The phone is very rarely answered. I have tried many times and got through twice I think. Emails may or may not be responded to. Furthermore, no-quibble refund is indicated, and I have been trying to obtain a refund for two months now, with no success. In fact, it's not a refund since I never received or returned a watch. The watch I paid for simply was not arriving, so I rang after two weeks, and there was no arrival date in sight, so we agreed to cancel the order. My credit card payment was nevertheless taken and, two months later, I am still waiting for it to appear on my account. I did receive an email four weeks ago saying the refund would arrive 'next week'. It certainly did not arrive and still has not done. I have contacted Trading Standards about the misleading website and the quality of business conducted by this company.
Avoid at all costs. No watch, 3 months of hassle and e mails, credit card company invollved to get refund. AVOID AT ALL COST.
DO NOT USE THIS WEBSITE - THE LYING THIEVING B****RDS WILL TAKE YOUR MONEY AS SOON AS YOU PLACE AN ORDER WHETHER THEY HAVE THE GOODS IN STOCK OR NOT. THE GOODS WILL TAKE MORE THEN 6 WEEKS TO GET IN AND THEN IF YOU CANCEL YOUR ORDER THEY WILL NEVER REFUND YOU OR CONTACT YOU BACK REGARDING THEIR THEFT OF YOUR MONEY. I CANNOT STRESS ENOUGH, DO NOT USE THIS SITE
I would not recommend anyone to use this site.
I ordered and paid for two citizen watches on August 24th and this site was not able to deliver. I waited for almost a month and no delivery dispatched despite many promises. As one of the watches was intended as a birthday gift I had to cancel the order and request a refund. I am still waiting for my refund. Initially they told me that they needed an additional 30 days to process a refund and now they are not even responding to e-mails. I don't think this is a serious business.
This site is a complete joke. Never have I had the misfortune to have been treated so badly. I ahve just cancelled my order with this company after waiting more than 8 weeks for a watch. I ordered the watch for a birthday present. Complete disaster, after 8 weeks I was still being fobbed off by S@*! excuses.
Do not be lured by the discounted prices and the professionally designed website. This is a joke from top to bottom.
I never bother normally with writing reviews unless I have to. On this occasion I was driven by pure anger and frustration. I urge you to stay clear of this site. Or risk it at your peril, we can't all be wrong!
It's a real shame because some of the other balanced opinions support their products but don't promote their service.
That said I'm dubious of some of the shining reviews because they pretty much say the same thing! Great watch - winning service - helpful staff - authenticated by local jeweller blah blah blah ! What makes suspious of the origin of the review is these people are of the mind they need to get their product authenticated. Why part with vast amounts of cash if you feel the need to have it authenticated by an independent jeweller?? You just wouldn't, would you! Anyway I cancelled my order before they dispatched my order and they've assured me I will get my money back. Hopefully that'll be the end of it BUT watch this space??!!??
Can anyone advise me on how to action getting my money refunded? I am totally frustrated with getting zero response from Watch33 and they will not indicate when I should hope to have a full refund. I have lost all patience with them and I would rather threaten legal action.
Any good advise or tips.
P.S I don't know if it'll make a difference but I will send the site jabber attchment to trading standards.
If its paid on a credit card if you contact your credit card company they can normaly get the money back for you, its all about really constantly emailing them and calling them, and keeping on their back eventually you will get there with them, also go to UK trading Standards, they should be able to help you aswell
My own experience exactly, no refund, having never even received any goods. I do not think that Trading Standards will directly help, but may investigate the site itself. With these business practices, it should really be shut down. I have sent all the relevant details to my credit card company and am waiting for a response, and hopefully help, from them.
I have had the same experience. I have currently taken out a county court judgement (through moneyclaim) against watch33.com, which is progressing nicely. Costs £25 (added to the amount outstanding) but if they don't pay the money back it will mess with their ability to get credit, plus you can then issue a warrent for the recovery.... :)