Watch33

I should have visited this site before I placed an order in Nov 2010 for a Tag. After chasing them on several occasions I received an email advising they cannot source the watch and will issue a full refund within 3 days. Well over 3 weeks later no refund and no correspondence. Going by the reviews this is common practice and I will have to involve my credit card company. I am quite simply staggered this website has not been shut down by now. Any positive reviews are either EXTREMELY lucky or written by the company themselves. Watchdog is next for this company if they have not already been featured. AVOID like the plague.

Ordered a Rado watch which took months to arrive although they took the money when it was ordered. Don't think you will get away without paying the import duty as the courier sends a bill for this months after receipt. The watch needed repairing so sent it back to them in original box and all packing etc at a cost of over £9. It was sent back to USA and received several weeks later in just a plastic bag! I have rang and e-mailed numerous times to try to get the box etc back and have got no where. I was also promised a refund on the postage but never received. I now cannot even get through on the phone as there is permanently an answerphone and if I leave a message they never return the call. I would not recommend this website to anyone. The customer service is appalling.

Excellent site as far as presenting the goods, and very low prices.
They PROMISE there will be no extra charges.
That promise is a lie!
They tell nothing about delivery times... it took 10 weeks. Not impressing.
Appearently, by ticking of that you have read and understood their sales
Conditions, you have given Watch33 the right to send the customs bill on to YOU!
"NO hidden charges"... Shame on them!
I really can not warn enough... put your business elsewhere!

This site is a complete joke. Never have I had the misfortune to have been treated so badly. I ahve just cancelled my order with this company after waiting more than 8 weeks for a watch. I ordered the watch for a birthday present. Complete disaster, after 8 weeks I was still being fobbed off by S@*! Excuses.
Do not be lured by the discounted prices and the professionally designed website. This is a joke from top to bottom.
I never bother normally with writing reviews unless I have to. On this occasion I was driven by pure anger and frustration. I urge you to stay clear of this site. Or risk it at your peril, we can't all be wrong!

Take my advice and do not purchase anything from Watch33. I paid £825 for a TAG Aquaracer WAN2111 watch advertised on their site and after a week of chasing them their customer services man (Anthony) apologised and confirmed that they were not able to source the watch and offered me an alternative or a full refund. I went for the refund as the alternative was not to my liking. Six weeks has now passed and despite chasing them on a weekly basis, I have still not received my refund. I have lodged a formal dispute with my credit card company who are taking legal proceedings to recover the money. A load of aggravation and cost that I really could have done without.
So lessons learnt;
1 - just because they advertise a watch doesn't mean that they have it or can source it
2 – even if they don't have the watch you want they will take your cash and not refund it
Avoid Watch33 at all costs.

I would not recommend anyone to use this site.
I ordered and paid for two citizen watches on August 24th and this site was not able to deliver. I waited for almost a month and no delivery dispatched despite many promises. As one of the watches was intended as a birthday gift I had to cancel the order and request a refund. I am still waiting for my refund. Initially they told me that they needed an additional 30 days to process a refund and now they are not even responding to e-mails. I don't think this is a serious business.

"Order Date: 21 October 2010"

Hi my name is Stefan from Italy. After 7 month I have still not received any watch or money refund.

First email from Watch33 04 November 2010:

- Dear Stefan,
- I have just been informed your chosen watch is currently unavailable. I
- apologise for this inconvenience and have instructed a full refund to be
- credited back to your purchasing card account.
- Kind Regards

- Anthony
- Watch33

I wrote on 1 December 2010:
> Best Anthony,
> I'm still waiting for my credited back...
> When I payed, you got the money immediately.
> I sent money on 21 of October only 42 days
> ago. So where are they?

Watch33 2 December 2010:
- Hi Stefan,
- Your refund is in the system and pending. Your crdit will be showing on
- your purchasing card account shortly.
- Kind Regards
- Anthony
- Watch33

This are the situation today 26 May 2011

Stefan

Hi.
My name is Rui Inácio, I'm from Portugal (so, please, forgive my English), and have the worst experience with watch33.
In August 2010, I ordered a watch (Seiko Velatura SPC049P1) to watch33. After my order was placed, I was informed by Mr. Anthony that the item was discontinued.
Still in August 2010, Mr. Anthony gave me the choice of choosing another model or a full refund. I chose then a full refund. And now, March 2011, 7 months later, I still don't have my money back.
No watch and no money!

I ordered a Citizen Eco Drive Atomic watch from this site for £305. This was £150 less than the RRP and £100 cheaper than any other website. Delivery was stated as between 5 and 7 working days. I paid and when i chased after a week the delivery had increased to 4 weeks, I eventually received my watch a few days after the initial 4 week period. Although delivery was longer than anticipated their sales team where honest and helpful with the situation. Apart from the delivery time the price was extremely competitive and maybe if they mamange customers expections by stating a more reasonable delivery time they might have more satisfied customers. All in all though i'm very happy with my purchase and if i'm not in a rush for a watch in the future i would definitely use them again.

If youre patient with this website they will provide you a very competitive price.

DO NOT BUY ANYTHING FROM THESE GUYS!

Ordered a Watch (which was showing as in stock) in August as a birthday present. After 1 week I emailed them asking about the status of the order, and received a reply saying that the watch was no longer in stock and that they no ETA on when they would get any more. They offered a different watch (with a discount) or a refund. As this was for a birthday I asked of a refund as I could purchase it elsewhere (albeit a bit more expensive).

I have yet to receive my refund even though it has been promised on several occasions.

I have currently taken out a county court judgement against watch33.com, which is progressing nicely. Take my advice DO NOT BUY FROM THESE CON MEN!

Absolutely appalling. The website indicates 'communication' is possible. It is even suggested that it might be quicker using the phone rather than sending an email from the site. The phone is very rarely answered. I have tried many times and got through twice I think. Emails may or may not be responded to. Furthermore, no-quibble refund is indicated, and I have been trying to obtain a refund for two months now, with no success. In fact, it's not a refund since I never received or returned a watch. The watch I paid for simply was not arriving, so I rang after two weeks, and there was no arrival date in sight, so we agreed to cancel the order. My credit card payment was nevertheless taken and, two months later, I am still waiting for it to appear on my account. I did receive an email four weeks ago saying the refund would arrive 'next week'. It certainly did not arrive and still has not done. I have contacted Trading Standards about the misleading website and the quality of business conducted by this company.

I ordered a watch from Watch33 and had great difficulty getting a response from them (no response to phone calls & emails) when my watch didn't arrive. Eventually watch did arrive but still no contact to apologise or explain the delay. I then wrote to the company and received a reply. Was very surprised to find that it was run by 2 very young men (22 & 24) with no support staff, and they had been in New York for a number of weeks & had neglected customer service.

One other point to be aware of - I assumed that stock was usually available in UK and if it had to be supplied from another country I would be advised. A few days after the watch arrived I received a Fedex invoice for import duty. Beware, the price quoted isn't necessarily the total price you will pay and you have no control over this.

Personally I would not buy from this company again. Good prices, good products, good web-site but very poor customer service and a lack of price transparency.

Delays in shipping, had to be reminded several times before shipped my order even though took money from my account. And uses bad business practice is not upfront about vat / duty / fedex admin charges on the order confirmation, it should have done so if it claims to be a fair and upfront company. Also I suggest that buyers do not accept fedex charges as FEdex should have referred to buyer for authority before clearing goods at customs - in reality if all customers were contacted then it is likely that fedex would not have been able to deliver, the stuff would have been sent back to the seller and the customer would be entitled to a full refund.

I have to say I have read many reviews of Watch 33 on this site that appear to be of a negative ilk, however my experience with Watch 33 was exceptional. Anthony handled my queries promptly, was open and honest in answering all of my questions including the time of which it would take for my watch to arrive. It was shipped from the U. S, it took a little over a week to get to the UK and 1 month on, I am delighted to say as per Watch 33's commitment that there are no hidden charges, I have not received any form of duty bill from Fedex. Looks like Watch 33 have listened to the feedback posted and made changes for the better! I got an amazing watch, at a great price, with great service... thanks Anthony and Watch 33.