VimeoReviews 192

The worst C/S you will find anywhere.
Anywhere in the world.
They do NOT respond to emails, especially billing.
You can fully expect to get over charged, billed, and you can be absolutely certain, 100%, that you will wind up in their "we dont care" latrine.
Im seeing hundreds and hundreds of complaints on several sites.
They are stealing from people. I hope theres a class action against them.

They get you into a subscription and won't let you cancel. I have been fighting it for months and the company won't call or email me back. They are a scam. WARNING: STAY AWAY>

I enrolled in the 'free' 7 day trial. Looked at a few vids and cancelled free trial next day. Behold, SIX as in 6 days later they billed me for a full year! No phone support, online support SUCKS. I advise to stay away from these frauds.

Vimeo provides high-quality video hosting and sharing services, catering to filmmakers, artists, and content creators seeking a platform to showcase their work. Whether I'm sharing personal videos with friends and family or distributing professional content to a global audience, Vimeo offers robust features and customizable settings to meet my needs. I appreciate the emphasis on quality and creativity, as well as the supportive community of creators that fosters collaboration and feedback. Vimeo has become my preferred platform for sharing and discovering exceptional video content.

Vimeo customer service is awful. Not on a personal basis, they're polite but in terms of action in resolving any issues - utter joke. I asked to raise a complaint and the request was ignored. My business has been affected by a bug which has prevented us from uploading any videos to our clients. We've now been 3 weeks without service with no end in sight!

Tried to unsubscribe from Vimeo. IMPOSSIBLE. Don't want their service whatsoever, but trey won't unsubscribe. Following the steps suggested brings me to a loop where they require me go rounds answering the same answers over and over and over again with no option to unsubscribe.
Too bad I can't give them minus 10 STARS.

I was using Vimeo for quite some time and I got some technical issues with the app. I requested customer support in order to help me resolve the issues, but I received a support where few people are bouncing me back and forth with no result. I think that they don't have a know-how, so that is why I am still waiting for some developer to contact me. Waiting...

We stop using Vimeo months ago… They hit my account without my permission… They refused to contact me… they are impossible to contact… no live person to talk too… Why would a billion dollar company refuse to reimburse $900 to a struggling Ministry… It sad and unprofessional…I will not recommend this company to anyone…

After two 15-minute sessions of trying to unsubscribe or delete account or disable auto-renew, it is clear that Vimeo has made it essentially impossible to do so. All "manage membership" directions lead to an "upgrade membership" page, without any option to actually change anything. The instructions below do not work. The "Chat" just leads to back to the Upgrade page (image attached). Their promise to send you an annual notification to renew is a LIE. This is a scumball operation

This site is always down and its getting worse. The site has been down for over an hour now and I'm still waiting...

The whole UI has been falling apart for the past 2 years since they decided to make changes to the advanced editing page, I get it they want it to be used by people without video experience but guess what. Most vimeo users are not new to video. We want the advanced page. Constantly trying to "simplify" has just made the UI totally unusable. Hate every single aspect of it and there is no redeeming quality whatsoever. If I didn't have years worth of work on there I would definitely not be continuing to use it. For several hundred dollars a year there is absolutely no value. Any new user I would suggest stay away from this platform.

Emailed many times to no avail.
Finally they cancelled a subscription which we never ordered and never used.

I have had nothing but issues with Vimeo. The main problem is their lack of proper customer service. You simply can not contact them to help you, you must email them. When they finally reply they are of usually no help. Every time I try to download a video I get an error saying I need to upgrade as I've used up all the room that I pay for. Problem is I have not downloaded anything and I have the biggest option available so I can not upgrade even if I wanted to. It has been a month now and I am still emailing them about the same issue with no actual help in the replies. RUN! I suspect any other service would be better.

First they put a hold on your credit card before the trial period end and you can not reach them to cancel

We are having issues as Admin connecting our LinkedIn account with Vimeo. Seems that the 'owner' is the only one that has the abilities to do admin work, such as e commerce, video uploads(other then dropbox), marketing, etc.

The different type of Team members seems ambiguous. Admins can only manage folders and who sees them, Contributors only see folders they can manage, and viewers (not sure why a company would need this as a team member) can only view...

Because an 'Owner" account can do basically everything an Admin account should be able to do, this bring up an account security issue. If an "admin" needs to run a LinkedIn Live stream using vimeo then that "admin" would need to log into the account holders account to operate. If the "owner" cannot provide account details for this then this creates a business issue and may go against company processes.

In a nutshell
Account Owner - does everything
Admin - manages contributors access
Contributors - manage folders/libraries
Where are the marketing tools and streaming tools?

Suggestion would be break up the members account between different departments that a company would require to utilize vimeo as media management and OTT space as well as provide features that each department would need. Example. Content Team: Manage videos in folder, access to email marketing tools, etc.

Seem to me that Vimeo's enterprise account is still in development or confused about services that vimeo wants to offer to its stakeholders.

I tried to call there is not customer service. Is just a computer answering, no one to talk, I sent an email and they didn't answer either.

Their support is some of the worst I've ever seen. You email them and they just won't get back to you. Send multiple emails, and someone will write back, but not solve your problem. And this is for extremely simple things to solve: the video wasn't showing up on my website because it said "Vimeo refused to connect."

That's something that should be resolved in a day, not 8 days counting, 7 emails later, and still nobody has gotten back to me.

I advise all to stay away from this lava filled cesspit of a video site, it contains demonic possessed users of all types and personalities, not to mention stiff necked staff that could care less of your opinion for that matter.

Vimeo is good for storing my videos but when I wnted to upgrade my plan, and there was no simple way to do this offered on the platform, I spent a half day researching and following thier directions, and found they offered one set of plans and prices on my phone access and another set on my laptap access. Both were impossible to activate.
As I was desperate to increae my uploads asap, I then eventaully got out of the labyrinth of 'HELP' options which offered unsuitable options and made an appointment with a customer suppert person for three days time the earliest I could get help. I woke up early this morrning to attend the meeting to urgently find a solution as I have deadlines involving my videos to find they had cancelled. No explanation provided. This is BEYOND frustrating. My stuff is stored there now. If I realised what a $#*!ty experience they offer when you actually need help I wouldn't have signe up. I am at PRO level memberhsip. I wish they would match the promise. SOOOO FRUSTRATING. IF this could be fixed I would be a happy customer. But right now it looks like they don;t want to give their time to interacting with their customers and problem solving. Such a shame