Vbridal

I special ordered a dress, which arrived larger than what I asked for. After being denied a return I claim with my bank, they reversed the charges. Vbridal promptly reversed their answer. They gave me instructions for returning the dress, which I did on June 5,2017 and I have yet to see my refund. I have spoke with them numerous times, was assured that the funds would be transferred to my paypal account but still I have yet to see them. This has been a horrible experience. Ugly dress, awful customer service and an enormous disappointment. Do not order a dress or anything else from this dishonest company.

I was disappointed with the dress and jacket I ordered custom made to my measurements. However, the company refunded me the cost of the outfit, and allowed me to keep it. After making a few alterations, I was able to wear the dress to my granddaughter's wedding, and it looked lovely. The replacement jacket they sent me was still a bit tight in the upper arm area, but not too uncomfortable. I would recommend that if you are ordering custom made, be generous with your measurements - you can always alter it to take it in, but not let it out. I would also advise ordering a couple of color swatches before placing your order, as my fabric did not match the swatch on the computer. I was very happy with the way they resolved my problem.

Your product did not fit properly. I ordered a custom made dress the sleeves are too tight and the waist sits 2" below my waist. You people tell me you will refund my credit card $80 then all of a sudden your company says my bank has to do a charge back. The bank doesn't but the bank said you could refund $80 the cost of alterations direct to the card. Instead you say you cant and you issue a $80 credit for alterations to PayPal. Super frustrating all the way around. I didn't expect to have my money held for 21 days. This is the best review I can give with all the hassle I have been through to just at least get my alterations paid for.

My friend told me about this website and honestly this being my second wedding (his first) I wasn't going to go fancy or expensive. She happened to save the name because her daughters friend purchased a prom gown from them. I found the perfect gown (was having difficulty) and though I was really nervous I took a leap. It arrived last Monday and I couldn't be happier for the price. I did custom and it's almost perfect. To soon to tell depending on shoes and back working out if I'll even need any adjustments. They kept in touch with me. Was surprisingly quick. Very happy!

I was initially quite concerned about ordering on line but I was very pleased with the speed and efficiency of the service and the garments are well made and reasonably priced. Received my outfit within 2 weeks. Chose custom made and it fitted beautifully to measurements. Jacket was a bit plain, not quite as stunning as it appeared, may try to purchase lace jacket *******464 to see how that goes with the dress. With this success I will now purchase my daughter's outfit and shoes for me.
Contact Information:
Christine Robin
*******@ozemail.com.au

I bought two dresses. Both stunningly beautiful. Hand-tailored, top-of-the-line fabric. Took them to my local seamstress for minor alterations for the perfect, custom fit. When buying, take your measurements, and the size from their sizing chart that fits closest. Then take to a local seamstress for your final fitting (if necessary).

I truly look forward to wearing my dresses. One for my upcoming marriage- wanted simple, elegant, knee-length, pink. One as a guest at a wedding, same day.

I've already referred VBridal to my family and friends!

For ordering a dress online, this far exceeded my expectations. I thought the top was lace but it is actually beading, which I like better. Only 2-3 beads were loose, it is very good material and well-made. I got it with custom sizing, and it only needs to be taken in across the shoulders a teensy bit. Only thing I can think of that could be better - the slip is not stretchy so it makes bending down a little tough but not bad (although not see-through at all so it does its job).

My experience with Vbridal is also very good. My dress exceeded my expectations based on the price. NOT cheap at all. I was worried about the quality of the fabric, especially the lace. But it turned out to be great. And the customer service was very helpful. All my questions were answered fast. When I had a problem tracking my order, they helped me fix it. Will definitely order again from them. Can't wait to wear my beautiful dress...

Dear Vbridal, I've received my dresses yesterday, just 3 weeks after ordering - 1 wedding robe and 1 party robe. I'm absolutely impressed about your service, great quality of the lace as well as the fabrics and both dresses are suiting me perfectly since I've ordered customs size! Stunning!
For sure I will recommend you to all my friends and I've even just ordered an additional Party robe:)
Would wish other companies would take you as an example of what a good service looks like, impressive really!
A pleasure to be your customer!

I wanted a simple wedding dress which I could not find in person. I was recommended this site and spend hours pondering whether or not it was a good idea to order unseen.
This has turned out to be a wedding dress which has far exceeded my dreams and hopes.
My mum cried when she saw it on me - happy tears.
We totally on forward our recommendation to purchase from Vbridal.
Order and measurements were checked with us, we were kept informed of progress and we received our dresses in the time given.
If we could give stars out of 5, we would give 10.
Thanks Vbridal - you are the greatest.

My daughter was getting married this year and it took me several months to choose the perfect dress for her big day until I came across Vbridal. I was truly shocked by how many extraordinary dresses they have and how cheap they are. I even thought that it may be too good to be true. But I was desperate. So I took my chance. Everything worked out. My daughter's wedding was a great success and I am really happy that I chose Vbridal. Highly recommended.

I must say I am very happy with this purchase. My wedding dress is very beautiful. The workmanship is good and the fabric is fine. However, the customer service is outstanding. Responses are always fast, efficient and polite. I accidently sent wrong measurements but luckily they noticed and contacted me. Thanks to their work I had the chance to correct my mistakes and now have a dress which fits like a glove. Thank you very much! Highly recommended!

I ordered my prom dress from them last year and it was absolutelyPERFECT! It was exactly what the picture looked like and was extremely well made. I have been looking on their website for a wedding dress and emailing them to wee what the dresses actualy look like becuase my body is very unforgiving so I need to see what the dress actualy looks like... anyways that have worked wit me so so so so so well! They have sent me pictures of the dresses in the manikin! All dresses they have sent pictures of look just like photo they post! I am still looking for the perfect dress but I will not go to a different website becuase of how good their customer service is!