"Extremely" disappointed with this service!!!! The original contacting agent provided incorrect information which resulted in my active passport getting confiscated causing further delays. The agent was very rude and confrontational, so I requested to speak with the supversor who was exactly the same! Unprofessional and Inefficient!!! A complete waste of money ($200).

You can do the same exact thing by just going into a post office that accepts passport applications. Save the money and the stress and do not use this website! They scam you out of your money. They will not give you a refund, even if it is within 24 hours of your reservation. Luckily my credit card company cancelled things before it got too far. Thank goodness I didn't send in my picture, birth cert, etc! A passport is a big deal, don't try to rush things. I was able to speak to the supervisor and she began to raise her voice and yell at me when I was simply asking a question or 2 about their policy. Not a good way to run a business... I don't even think they're service is legit and within U.S. borders.

I am actually a travel writer. A friend of mine told me about this company and their charges. I told him to immediately call them back and cancel the order. That is where we learned of the $45 non-refund. I had him call the company and give them permission to speak to me. I told them who I was, what I did and that what exactly did they do to "earn" the $45 fee. I was told it was to "reserve" an expedited service and that this company is "licensed" by the Passport Office. I told him he was full of it, there is no such thing as "reserving" an expedited passport nor is any company "licensed" by the Dept. of State. I was told I did not know what I was talking about and was disconnected.

#1 Had my friend contact his credit card company to put in a dispute and stop payment.
#2 I explained to the credit card company the deceptive practices used by this company
#3 I assured all involved I would be writing about this company immediately.

This company offers a "service" that is simply a fools errand. They misrepresent themselves and flat out lie on who they are.

Votes (0)  •  Comments (1)  •  Link to this review

Kristen K. I had the same experience! Cancelled immediately with my credit card company. Thank goodness I didn't mail in my forms and birth certificate!

3/15/13  •  Votes (0)

Not only did they tell me they wouldn't refund my full amount of money with in 12 hours of me submitting an application, they haven't refunded any of it. This cumpany is scum and I don't know how they stay in business. If there are no services rendered, how do they feel they can steal someones money.

these guys have all their legal bases covered, but it doesnt mean thay arent total scumbags selling snake oil. I should have read the disclaimer but I was fooled by the "authorized by the us state department" claim (i contacted the US State Department and they said they in no way shape or form authorized or endorse this company.)

Theres a whole story to my experience but the bottom line is these people are running a really scummy business and they are rude arrogant and have no idea that what they do is completely wrong.

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Trevor J. I also put them through HELL, made sure they worked hard for the $45.00 they scammed from me.

8/3/12  •  Votes (0)

Josh P. Trevor they scammed me too. It's been over a month and they have not refunded my money. It's bad enough they take $45 after learning they are crooks. They still have the full $129 out of my account. Reported them to the BBB but nothing has happend.

1/7/13  •  Votes (0)

This is a complete scam, don't even try to get service from them, the website itself is misleading. I thought i can trust them. but you end up doing all the work yourself anyways.

This is a scam. Was trying to renew a child's passport and when I realized that they could be of no help they had already charged my card. I did not even get a confirmation page so I did not think the order had been processed. I called them immediately and they are trying to charge a $45 reservation fee. This is bogus. No legitimate company would treat customers this way. STAY AWAY.

Complete Scam... This is not 1990 anymore. If you live in a regular suburban city, its DOESN'T take 6-8 weeks to get your passport. This company can get it for you MAYBE a week before the government (at their standard rate). Definitely not worth $130 for a week faster (emergencies excluded)... Even if its an emergency, the US government has a $60 expedited fee (half this company's)... Just a complete waste of time and money. USE A ".GOV "

Had to travel overseas on short notice for work. Fedexed them my paperwork on Friday had a new passport at 9:30am on Tuesday. I was a bit nervous that something would go wrong with the process and called them a few times to make sure everything was in order and they were very reassuring on the phone. The whole operation worked like clockwork. I highly recommend this service. It's not cheap, but this was so much easier than trying to navigate the State Department's system.

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Trevor J. fake review

8/3/12  •  Votes (0)

Robert L. No. Real review. I'm hurt. email me if you need details. robert.larson@gmail.com

8/3/12  •  Votes (0)

Trevor J. real review written by someone who works there

8/6/12  •  Votes (0)

Trevor J. by the way if you call your state senator, they will do what uspassportonline does for you at no cost. this company took advantage of you if this is a real review. these people are scumbags

8/6/12  •  Votes (0)

Robert L. I didn't know that. I don't work for this company. I work in NC. Needed to get to Phillipines in a few days and realized my passport was expired. These guys saved me big time. It was expensive, but I think worth it. I realize they're just providing a service that I can get elsewhere. (I did consider driving up to DC and standing in line for a few hours) but this was much more convenient. Sorry you don't like them. But they're not a scam, just a service you can pay for.

8/6/12  •  Votes (0)

I was misled to believe that I can use their service to renew my child's passport and paid them $127.00. When I got everything ready and went to the post office, I had to bring my spouse and my child all together. Why did they even tell me to send them my documents? I had to do it myself anyway. After I filed the renewal myself I called them for a refund. The answer was flat out "0". USPASSPORTONLINE SOUNDS LEGID, BUT TOTAL FARAUD!! STAY AWAY!!

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T N. really sorry to hear this - remember that anything related to a passport would have a .gov extension and not a .com. The fact that it uses the word "online" is also strange.

so in the end, you didn't have a passport, right? did you give them any personal information?

3/6/11  •  Votes (0)