U.S. Medical SuppliesReviews 203

I bought the AmeriGlide 325M 3 Position Lift Chair by phone and it arrived broken. Besides it being broken, it has only two real positions, not three. The third is the "lift" mode. What is missing which makes it truly inadequate for our needs, is the ability to sit up AND have one's legs elevated. Instead, one's legs can only be elevated when one is reclining far back. If only the sales person had explained that to me. Plus, the Operations Manual shows the chair in four distinct positions (the chair lift position is the fourth) including the one we need most of all: sitting up with legs straight out. Incredibly misleading.

The chair comes with a one-year in-home repair guarantee but I have yet to be told when a repairmen will be out to fix this chair that arrived broken (one must snap the head/back into place along two tracks but only one track "clicked" as it was supposed to, indicating it is locked). So my poor mom is still slumped on the couch, we have this big chair in the living room of my small New York City apartment that is useless, and no repairman in sight. I was promised a call or email to tell me when this in-home repair visit would take place but nothing so far. Plus I now have to buy an ottoman to elevate mom's legs.

I am trying to stay calm as, working full time and having just brought mom home to live with me, on hospice, I've got a tremendous amount on my plate. This chair was meant to bring my mom much-needed comfort and make it safer and easier for her aides to bring her in and out of the living room where the light from the windows comes in. Instead mom is stuck in bed or uncomfortably slumped on the couch with pillows bolstering her up, and I am ready to have US Medical pick up this chair and I will purchase one elsewhere and let AmEx know this purchase is now in dispute.

A horrendous company to deal with. My diabetes supplies are always delayed by weeks, sometimes month. Truly a disgrace when you consider I need these supplies to live. Every time I'd dealt with them I've had issues and in the past I even had to take the liberty to do their job for them. I'm having delays on my latest order because they are not proactive in asking my doctor for documents until I've already run out of product. Stay away from this company!

Placed order a month ago, didn't receive, called and they told me they needed insurance information. I asked why didn't you get in contact with me? Requested over-night shipment of diabetic supplies, they denied. Still did not receive. Called again, they told me it was shipped. Still didn't receive it. Called again and was told it was "in process". I asked to speak with a manager and after a long wait was told all the managers were in a meeting. I requested a call that day. Never received a call. I called, finally talked with a manager who did apologize and told me it was shipped and I should receive it today as it was shipped from Wisc. I received a tracking number, but UPS could not confirm they received it. I called again and confirmed the number, and they said I should receive it on Saturday. I asked to have them remove me as a customer. I am through with US Med for very poor service and for being lied to more than once. I WOULD FIND ANOTHER PROVIDER UNLESS YOU WANT FRUSTRATION UPON FRUSTRATION.

Our insurance company switched our type 1 diabetic supplies to this company in Dec. We still have not received a single item from them. When I call to find out why, they blame the insurance company for not having the correct authorization. I've been round & round for 3 months and it has started to really effect my son, not having his equipment that he needs. I am supposed to be getting a phone call today with a date his equipment will be sent out but I'm not holding my breath.

I have been trying to get my type 1 diabetic pump and cgm supplies for over 4 weeks and still no movement in the right direction. I had to reexplain my situation every time I called US Med and when I finally called and demanded a manager I told her how I feel like a number that will never get called and she said "Mrs. Coleman, we never said you are a number." My name does not have Coleman anywhere in it... I am happy I am not trying to get these supplies for a child or I would be truly losing my mind. We decided to pay Edgepark the deductible to get the quality service they provide. Edgepark is worth every penny. You couldn't pay me to go back to US Med.

I ordered a AmeriGlide PR340 Heat and Massage Lift Chair from Nick Stelmach From US Medical Supplies On 8-26-18 and I asked him if he could give me a call on Monday and let me know whether the chair shipped or not because I'm waiting for my critically ill father to come home from the hospital and we needed this chair there before he could be released. Nick never called on Monday so I called him on Tuesday several times to no avail I called him on Wednesday morning to no avail and finally after numerous voicemails I reach somebody and I get through to Nick and he could not understand why I was irritated. I purchased a chair that cost over $700 is when I've could have gone to numerous other suppliers with a price half that I didn't think it was too much to expect customer service! I personally would not recommend this company or Nick if you want excellent customer service because you will be left waiting.