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TrialPayReviews 97

1.8
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TrialPay Reviews Summary

TrialPay has a rating of 1.8 stars from 97 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TrialPay most frequently mention customer service and many times. TrialPay ranks 222nd among Marketing sites.

service
9
value
8
quality
7
Illinois
1 review
6 helpful votes
Follow Chevas W.
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SCAMMERS
May 31, 2016

Their system is so corrupted on listia! You can have 20 screen shots of proof and still not good enough! They are the worst yet!- I have been blocked because so many admins have had to credit my account! Seriously? Why would that be my fault for their faulty system! And they also like to say some of their offers are free until you enter info and the last page is wanting payment! They are total SCAMMERS just do your self a favor and don't do do their scamming surveys from any sight!

Date of experience: May 31, 2016
Vermont
2 reviews
7 helpful votes
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What a pain. What a runaround. I have been asked to submit screen shots from my computer to prove my participation. They have posted a fraudulent statement on Listia. Sadly, I believed the statement and did the offer.
Will be contacting BBB soon.

Date of experience: May 8, 2016
Canada
2 reviews
8 helpful votes
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TrialPay is okay when it works as it should but when it does not which is unfortunately over half the time and you have to contact support it becomes a nightmare. There are lots of questions and hoops to jump through and a great deal of effort is required to receive your reward. It is often not worth the hassle or time it takes. Maybe that is their objective? To make you say forget it? I see a great deal of negative reviews here so I can see I am not the only one who had a bad experience with them.

Date of experience: April 18, 2016
Kentucky
1 review
5 helpful votes
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Bad
April 14, 2016

I don't like trialpay. Everytime I try to get a new tab it won't connect. How do I take trialpay Off?

Date of experience: April 14, 2016
GB
1 review
5 helpful votes
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Completed an offer through trialPay on Top eleven and did not receive my tokens even though I had completed all requirements and when you try to contact the support through the phone app the message does not get sent and will not leave your phone. Looking at the previous comments this is the norm for this company and they should not be allowed to operate on any sites if they are continuously ripping people off.

Date of experience: March 3, 2016
GB
1 review
10 helpful votes
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I joined William Hill sports betting through TrialPlay and should receive 3500 WGT credits. I have emailed William Hill who confirmed that I have met all the requirements. I have not received any credits and TrialPays customer support link appears to be a complete scam. I have since emailed both WGT and William Hill expressing my disgust that they do business with these crooks.

Date of experience: February 28, 2016
Florida
1 review
5 helpful votes
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I did the aspca!
February 11, 2016

I paid 18$ for monthly and i was suppoused to be rewarded 147,000 credits for listia! It says compleated and i did the disney one and got it right away? Now i have 1 ihad 57 $ on my card i cant beleave i did this.

Date of experience: February 11, 2016
California
1 review
6 helpful votes
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False advertisement
December 28, 2015

They blocked me apparently and they cheated me out of 700 worth of credit on a survey and 1000 on a recent on i got the receipt. Lets see what they tell me.

Date of experience: December 28, 2015
Mississippi
1 review
6 helpful votes
Follow Dexter C.
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If I only clicked on the offers, then why in the hell is my INBOX flooded with emails from offers that I have completed? Huh? And what's up with the bogus support link? I have completed dozens of offers and haven't got paid for not one single offer... What really got me is that I DOWNLOADED Real times player November 27,2015 where are my 3,948 credits?

Date of experience: December 2, 2015
Germany
1 review
8 helpful votes
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There is a follow up. After I shared my review from here on the european TrialPay fb page plus copy/pasted similar cases, they contacted me saying they looked over my acc again, everything should track fine now and if not I shall contact them. So I did 3 offers two days ago. One worked right away this time, worth 1000 points, two didn't, worth 100 (app download)and 1000 points. I sent in a ticket (the support link is still broken, so go via *******@trialpay.com) and they paid out. Apparently all it needs is a bit pressure. They're still not worth more than 2 stars

Date of experience: December 1, 2015
California
9 reviews
76 helpful votes
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TrialPay is a scam.
November 10, 2015

Customer service does not want to honor their payments nor honor their customers. I think we should start a petition to get TrialPay removed from swagbucks and other sites like gifthulk and irazoo. TrialPay needs to go bankrupt and out of business if you ask me. Horrible customer service from TrialPay.

Date of experience: November 10, 2015
Texas
1 review
12 helpful votes
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I play games on Facebook and I have tried to earn skull coins and gems using Trial pay. They never ever pay. They often put adware, spyware and malware onto your computer and any offer will fill your email with spam but you will never get paid what they owe you. Do not get scammed and waste your time.

Date of experience: October 19, 2015
Denmark
3 reviews
15 helpful votes
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They ask you about your personal life, and refer you to their partners, then you get nothing. When I contacted them, they wrote back that they couldn't track my action and they 'suggest' I pick another partner. How much they have to earn to be able to 'track' your order, god knows. Here is their reply:
Thank you for using TrialPay and for taking the time to email us.

After reviewing your customer log, it appears our system was unable to track the successful completion of the Toluna survey offer you attempted to complete to receive free GoodSync 9 Pro for Windows.

Please note that in order to successfully complete this offer, you must first qualify and then complete the full survey before you will be credited. As customer eligibility is determined by the offer provider and not by TrialPay, we are unfortunately not able to credit you at this time. I sincerely apologize for any inconvenience this may cause for you. In order to avoid future tracking issues, please be sure to provide current and accurate information.

If you are still interested in receiving GoodSync 9 Pro for Windows for free, you are welcome to select a different offer that suits your needs.

Regards,

Michelle
TrialPay Customer Support

Date of experience: October 17, 2015
California
1 review
3 helpful votes
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TOTAL CHEAT
September 24, 2015

When my Zone Alarm was up for renewal, it offered it free thru a Trialpay offer. I bought an Entertainment Book, but never got my Zone Alarm renewal. I have an open BBB complaint cuz ZA denies any contact with Trailpay tho it still pops up on my computer with offers to this day via ZA renewal prompt. Getting anything resolved is impossible which is why I filed with BBB.

I wrote Trialpay an email on their website at the suggestion of BBB. They contacted my next day and resolved the matter completely. They were great. Zone Alarm continues to lie however saying they have no affiliation with Trialpay while offering new offers on their renewal website daily.

Date of experience: September 24, 2015
Nebraska
2 reviews
247 helpful votes
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This site is (sorta) like ebates except they are part of gaming sites. They are the ones who have you watch videos or buy products or sign up for subscriptions and when you do they give you coins gems etc. they will say click here for 3 gems and either you wont get the gems because their system didn't catch it right, like some on vegas world they have you give 50$ to a carity and promise gems INSTANTLY but you wont get the 3000 gems because they then want you to jump through more hoops to get them. They tire you out like a pack of hyenas. Someone in authority needs to investigate these companies they are defrauding gamers a lot.

Date of experience: September 3, 2015
California
1 review
9 helpful votes
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TrialPays is SKETCHY!
August 7, 2015

Bought the required giftcard... and have not yet received the "instant" credit for the software that I wanted. It's been 2 weeks, and I've contacted them 4 times already. Nothing but false promises to "get back to me". AVOID!

Date of experience: August 7, 2015
Germany
1 review
7 helpful votes
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I posted this to Twitter and Facebook and got a bite. On Twitter, someone at TrialPay E-mailed me and said to go to the help section of the game and do exactly what I have done 10 times in the last few weeks. I Emailed the man back and told him nobody is home in that department of TrialPay. I will post this and wait. But I promised to retract if they just give me my 100 coins. More later. Thanks, Thomas my E-mail is *******@hotmail.de

Date of experience: June 26, 2015
Arkansas
1 review
12 helpful votes
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This company is a half $#*! company that doesn't pay out when you complete offers don't waste your time HIGHLY DISCOURAGED and TOTALLY DISSAPOINTED in how much of my time was wasted to only get an inbox full of spam and no rewards! SMDH! DONT USE THEM!

Date of experience: June 23, 2015
Canada
1 review
10 helpful votes
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Scam Artists!
June 19, 2015

My credit card was billed THREE times for their Disney Movie offer and was never credited back, I did not receive bonus points for play as promised, nor did I receive a confirmation of my order, rather I received errors saying the order could not be processed and to try again. Foolishly I thought perhaps it was my cards so tried three and all three were billed. After SEVERAL emails with NO response whatsoever I have given up. This business is total BS. DO NOT USE!

Date of experience: June 19, 2015
GB
1 review
7 helpful votes
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Why would you use this company, they are fraudsters, has anyone noticed that every button works when it comes to Facebook except when they don't credit then nothing works. So ifound there email address (why is this not offered on the Facebook games they are associated) only to be told I can't go this way I have to go through Facebook... THIS DOESNT WORK!
I would say to all do not use this site they are unprofessional, if you do not want to pay out on what you promised then dontt offer its quite simple

Date of experience: June 7, 2015

About the Business

TrialPay is the payment and promotions platform that instantly increases sales from your current traffic. We offer monetization solutions that convert shoppers for industry-leaders in Casual Games, Online Services, Retail, Social Apps and Software.


trialpay.com
Founded in 2006