I'm not sure why all of these people have such bad reviews but their customer service was awesome and quick to respond. (in 56 reviews)
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I've ordered from tobi.com twice. The clothing looks fantastic on their models but keep in mind that the clothing which loots great on their "super thin, no boobs or butt caucasian female" models will not fit that way on the average person at all. I am 5ft, and quite thin, my size is always xs, however for tobi i buy a small because their sizes aren't normal. Now, their shipping speed is quite great, I live in Canada and got my order within a week. Furthermore, for my second order it said shipping information wasn't available so I emailed them but never got a response. However, I facebook messaged their page and got a response within 2 hours. However, when my first order arrived the button on it ripped as I went to go try it on for the first time. Needless to say, I was disappointed. The material is average on their clothing, and therefore their clothes are a bit overpriced. You can shop at tobi.com, but be careful!
I was really nervous because I saw reviews of sizing being off or having issues in general, but thankfully my clothes arrived really fast and they fit perfectly. Don't know what would have happened had I needed to return them (that scared me). I ordered true-to-size and it fits fine (for a skirt and crop top).
I was very nervous to order from Tobi after I read a lot of bad reviews. But, the 50% off your first order deal was so great & I found quite a few items that looked really cute, so I just decided to go for it. I ordered 6 items & got my 50% off by putting in the code (keep in mind, I don't think you get half off on things that are already 30% off). I spent over 100$ so shipping was free. Everything arrived in the right color and right size and looked pretty much like I imagined -- definitely not great quality but I feel I got exactly what I expected from a discount store. Every fit true to size & I'm really happy with my order. My advice is just be smart about what you order. I mostly went for cute but pretty simple items that would be hard to mess up. I will definitely order from Tobi again. (Also shipping was right on time. It took about 4 days to get my clothes delivered to the Midwest in US.)
I love the company and they ship pretty fast. the clothes don't always fit me right but they have wonderful customer service!
Some of the stuff I really like, fits like it should which is encouraging, but the quality of the clothes is HORRIBLE. Half of the stuff I've bought is already falling apart or ripping and it's been about a month.
I ordered a bunch of items from Tobi on October 17th and they arrived to my home in Ontario by October 29th. Everything I ordered was there and I was happy with the quality of the clothing I received. This is the first time I have ordered from Tobi and after reading a bunch of reviews, I was skeptical of ordering from them however I am happy I decided to give it a try and I will definitely be ordering more clothing soon.
I've ordered from Tobi several times - the clothing is not always top quality (but sometimes it's actually really nice, especially for the price) - but they 100% make up for this with the easy, free returns. I have returned at least one item out of almost every purchase I have made with no problem. I actually returned 3 items recently (about 10 days ago) and noticed that I had not received an email or a refund which I usually get pretty quickly. I emailed their customer service with my order number and the items I returned and I got an email by the end of the day that the refund had been processed. One caveat is that I do live in the US and I understand that international shipping may be more difficult, but I've always had a great experience.
For the price, this is a great option for trying out new clothing and they have amazing customer service for what the business is. Will continue to shop with them in the future!
Why is there stuff always out of stock....Where can I get the items that I want??? If your running a business wouldn't you want to restock your items and sale them...Don't get me wrong there clothes are really cute, but everything I want they don't have....
I am normally a US size 4 and ordered 3 dresses in a size medium since I heard that their dresses run small. The dresses were party dresses for vegas. When the dresses arrived, I tried them on and they appeared to fit perfectly. Yet when I wore them out, I noticed that the dresses would ride up and I would have to constantly keep pulling the dress down to avoid exposing myself. I am 5'6" and athletic yet these dresses were even short on me. The quality of the dresses were also poor.
Tip for consumers: AVOID A WARDROBE MALFUNCTION. DO NOT SHOP HERE!Ask Kate about Tobi
I ordered about 10 items and the quality of the clothes are extremely cheap! These were the worst $#*! STAIN CLOTHES I HAVE EVER ORDERED ONLINE! I ordered two white shirts that clearly looked WHITE online and arrived to me like a over bleached yellowish white! -.- I am so disappointed with my order! If I could I would give them NO STARS!
Tip for consumers: DONT DO IT!Ask Leann about Tobi
Ordered a skirt from them, and got a top with deodorant stains all over it instead. After reading the other reviews I don't know if its even worth is to try and get my money back.
Tip for consumers: Don't buy from them unless you like receiving poor quality clothing or the wrong item.Ask oha about Tobi
Despite all the wacky reviews I read about this website, I thought what the heck and ordered some things from them. I got 5 shirts and a maxi dress for $114 with their 50% off discount and my items shipped quickly! Pair of sunglasses I ordered ended up selling out but their customer service team was quick to email me and let me know they were sold out and they upgraded my order to free 2 day shipping with no charge because of the inconvenience Each piece of clothing is great quality and they all fit well. I ordered a gorgeous maxi dress for a cruise I'm taking soon and can't wait to wear it! My sisters also ordered some party dresses off this website and loved them as well. Definitely will be ordering more in the future!
I did not receive an order that I placed and tried to contact them for a refund, but they refused to refund me money for a product I never received.
I placed the order on August 18th and ordered over 30 items of clothing for a total of $932.04. I did not go through my items one by one to make sure it was all there, but assumed that it was. When I went back to the website to return a few items, that is when I noticed that I was missing an item from the order. I contacted them immediately because it was still within their 30 day return policy. They refused to refund me my money because I didn't notify them 5 days after I had received the order. It's not noted anywhere on their website about notifying them when you don't receive an item. They send out another swim suit, but I wanted a refund since summer is already over there would be no sense in my getting a swim suit now. They sent it out anyways to an old address which will not get to me anyways. I have had numerous conversations with Tobi's customer service and many of their reps there. They were extremely rude and unprofessional about the matter. I will refuse to pay for an item that I never received. They need to double check the order before they send the package out. The swim sui was $138 dollars and I want a refund for a product that I never received.
Tip for consumers: I would be very careful with ordering any items on this site. I would definitely double check your order, it seems like a scam when they charge you for items they never sent you!Ask Tina about Tobi
TOBI has sent items with HOLES in them, they had me recharge my card for the item to reorder a new one, in which they sent a completely different dress!!! They have also charged my card for multiple items that I ordered, without actually sending the items! They have sent the wrong items with the right tags! They have terrible customer service and could care less about their mistakes. The quality of their clothing is also crap. I have never had such an experience over and over again with a company. I have had 4 orders with Tobi, the last 3 have been made to just try and fix the mistakes they have made. Their return policy is awful and there is no reason to get excited about anything you purchase because you never know what you are going to receive! Don't shop form here unless you like having your money, your emotions and your time to be played with by children.
I have ordered three dresses from Tobi. I have had no problems with shipping, all 3 times my dress has arrived in 3 days (I live on the east coast.)I am 5'4" and 98 pounds. The loose dress I ordered fit great and I could wear it again, it was an xs. The second dress I ordered was the "Free Flight" dress in an xs. It fit my waist and hips perfect, but the zipper broke when I tried to put it over my chest, and I am NOT big in that area to begin with. I exchanged for a small and it was much too long and baggy by my neck, this was unfortunate. However I just got the "See me sequin" dress in an xs and it fits wonderful, its just very short. I have had both good and bad experiences but for the most part Tobi has been a good site and I will continue to shop there.
As many others on this website, I ordered my dress and then read the reviews afterward. I was horrified and also scared for my dress to come knowing it would probably be terrible. But, my dress was great! It's for my senior year homecoming, and I'm happy with my purchase. Fit well and everything, it's a little see through but nothing I didn't expect. I hope everyone has the same luck I did! Only reason I give it 4 stars is because my friend ordered a criss cross backless dress and it was baggy and the material was cheap. I recommend buying somewthing that isn't 100% polyester, and not final sale.
I really loved everything I ordered. The dresses are quite short, but then again I'm 5'10" so every dress is short. I ordered a medium in everything, and the loose dresses fit great. The tight ones were a little too small so I needed to return them. The service was great and they made everything really easy. I will order from them again.
Tip for consumers: Order tight dresses a size bigger, but the loose ones just go with what you normally wear.Ask Maccy about Tobi
uh if you're going to talk about how the "quality isn't good for what you payed for" how about walking into gucci or versace, they should have the "quality" you're looking for! :))))))
Tip for consumers: if you don't actually fit into a size 2 and you order it and then complain...youre in denial so please delete your review nowAsk Eileen about Tobi
I ordered the "I heart lace romper" on the 9th of September, today is the 18. Opened it, excited to try it on and the zipper is broken! Didn't they see it when they put it in the package?!! I want to wear it next weekend and luckily my mom can just replace the zipper. But this made me VERY upset. $40 on a romper with a broken zipper. Not buying from them again!
Tip for consumers: Shop at your own risk!Ask Isabel about Tobi
I haven't actually purchased from Tobi, but I was looking on their site and saw a romper that I already bought from Sheinside.com (another hit and miss place, but at least the prices are good) for like, $20 or something on SALE for $50, marked down from $75!
I am 5'4" and I ordered a small See Me Sequin Bodycon dress. The shipping was great, but the dress was horrible! A wear a 4 in jeans, and I'm 115 pounds and this dress does not even cover my underwear! You CANNOT walk in this dress without it riding up above your waist like a shirt! Do not waste your time or money on this joke of a website!
Terrible! So I ordered a skirt and about a week later they sent me an email saying it is out of stock, even though it was still advertised on their website! for about 3 weeks I have been asking for my money back but according to them 'I wasnt charged for the item' when I clearly checked my bank details and they have taken the money from my account. Terrible customer service and I wish I had listened to my friend when she told me that when she ordered from Tobi they sent her a completely different dress!
Im appalled from this website and they should close down.
i bought this dress: http://www.tobi.com/product/56713-tobi-out-of-bed-maxi-dress?color_id=79169
and i would like to say a few things:
first, the servise on my case was nice - they respond very quickly and with curtesy but to be honest i realy didnt need many thing from them.
everybody here say the quality is bad and they are right but to be honest i didnt expect much - in the description they said that its polyester so i knew that i wasnt going to get hight quality fabric.
i live in israel and the dress arrived in a week wich is great! i was very pleased!
and one last thing - i ordered M size and it was great on me and i am usialy M but it is a bit tight so be carful.
in conclusion, it was an ok expiriens for me. if you want here is a couple of tips:
buy only on 50% off - this is the true price, dont expect much and know that the sizes are small so take that in mind.
Good luck :)
Tip for consumers: Only buy on discount!!!Ask Yaharin about Tobi
I ordered a few dresses from them before... and they were really bad quality and they charged an expected import fee with no disclaimer included... i decided to give this site one more chance lately and got it shipped to a usa address and the item looks nothing like it did in the picture.. i am pretty dissappointed and i dont recommend it
Tip for consumers: dont use it unless u are willing to risk itAsk cey about Tobi
The worst quality of clothing I have ever purchased!! One of the shirts I ordered was not even completely sewed, looks unfinished and unwearable. I am unable to return it because it was final sale! Another shirt broke the FIRST time I wore it! Horrible service and quality especially considering the prices they charge. Unacceptable! I will never purchase from them again!
I just received my Tobi "double the charm" dress in black. I was worried when ordering as the TOBI reviews were terrible. I should have listened. The dress is very cheap material and it is completely see-through. I will have to get a black slip to wear under it.. Quality definitely not worth the $64 they were selling it for. Luckily I used my 50% and got it for $32 which is still way more then it's worth.. I am not going to bother returning it but I would not purchase from TOBI again. On a good note, the customer service was great when I wanted to switch sizes before it was shipped.
Tip for consumers: Very cheap clothing. Will probably only get one wear out of it before it rips.Ask Sadie about Tobi
I am 5'6" and 95lbs. I ordered a dress in a xs based on the information they provided. I paid for expedited shipping as well. The dress wouldn't even go around rib cage!!!! It was freaking unbelievable how small this dress was. The information was way off, and I spent all that money to get it shipped before my trip out of the country for no reason. Not only that, but I don't have the funds in my account to place a new order for the exchange, so I'm just kind of lost as to what to do at this point. Never ordering anything from them again.
Tip for consumers: Spend your money somewhere else.Ask Victoria about Tobi
I ordered a dress that fit me perfectly, but was wayyy too short. It was a maxi dress, I ordered a Medium. The model they showed was 5'7" and had heels on with the dress so I thought I would be good to go. I am 5'6" and when I tried on the dress it was 3 inches from the ground still. The photo they showed was VERY deceiving. However, the shipping was very fast. The material was very thin as well, but would have been fine.
Don't not buy if you want cheap, worn out looking material. A size medium is like an extra small and it doesn't look like it does on the website. Shipping was Fairley fast but that's were the good ends. I am vary disappointed that I bought a $20.00 pair of pants that look like children have sown it. Even the tobi tag Is sown only half way on. I will not be buying from this store again and now I have a 20 dollar pair of pants the I cant even wear smh -.- I wish I could rate this negative.
Tip for consumers: Save your money a buy from forever 21 Charlotte Russe and stores like that are know to have good quality clothes for less.Ask Karin about Tobi
I was worried after I placed my order and then read the reviews afterwards and saw what people were saying. However, I had a great experience ordering from this company! I got 4 dresses for $100 using the 50% code, and they arrived in Florida in 3 days! The quality of the clothing is obviously what you would expect for the price, but everything fits great in an XS, the dresses are lined, nothing is see-through or too short, and everything looks exactly the way it did online! Very happy with my purchase and would definitely use this site again.
I ordered 3 items from the site and was unfortunately very disappointed. All three dresses were very thin material, completely see through, and they're charging 30+ bucks for them without the 50% off, are you kidding me? Horrible dissatisfied... but at least they accept refunds I guess. I thought they looked SO cute online. Not at all once they arrived. Aug!
I only gave it 2 stars because my items came super fast (within 3 days).
Tobi customer service is CRAP!
They request from customers things they cannot provide since banks in the world do not work as they work in United States.
I wont buy from them again!!
Tip for consumers: Do not buy from this siteAsk NINOSKA about Tobi
I am very pleased with my purchases from Tobi every time I place an order. There were a few instances where I had to return some items but did not run into any problems returning the merchandise. The money was always returned to my credit card within 3-4 weeks. Some people mentioned that the material is cheap. You get what you pay for. Of course, if you get a $20 shirt it will not be high end quality. I got a few dresses/shirts and loved them. Last time, I tried returning a dress I could not print a return label. I e-mailed Tobi and got a response within 20 mins. I was advised that there is no return label for international purchases (I am from Toronto and the merchandise comes from San Francisco). Overall, great experience and no trouble!
Unlike everyone else I had a great experience with Tobi! My order was shipped the day after it was placed and it arrived 2-3 days later; exactly as the tracker said it would. All of the things I ordered was there in the correct sizes and good condition. I am 5'2'' and 108 pounds and I fit perfectly into a small. Of course the maxi dress I got was too long but its nothing a little sewing can't fix! Overall quality is great and I will definitely order again!
I´m from Rio, Brazil and the first time I bought clothes from this store I payed the shipping because I wanted to get my stuff before I traveled and eveything arrived perfectly in ONE WEEK. I don´t recommend anyone from Brazil to buy as much as I did because the taxes were ridiculous, it cost about the whole purchase and I bought a lot of stuff, but these taxes I payed had nothing to do with the store Tobi. I did have to adgest a romper (because it was too long) and I could have gotten an XS on maybe two items but it´s nothing that a belt can´t fix. The seconed time I bought from Tobi I had the stuff delivered to my dads hotel in The U.S. and funny that the stuff I bought the seconed time around I actually thought they could have been a little bigger once I saw them but when I tried them on I liked how they fit. No need to say that I love shopping at Tobi but only with the 50% discount code. I wouldn´t have payed full price for any of the items.
I would give them ZERO stars if I could. I spent 100$ on their site and hated everything. I bought some sandals that cut up my foot and I've been injured limping for two days now. I emailed them and returned everything they said they would give me store credit and never did.
The clothes is cheap material from China. Don't waste your money here you're better off buying clothes locally
I've ordered from tobi 6-8 times. Every single time my order has arrived within 3-4 days (and I live in the East Coast). I love their clothes and everything has fit me great, except for a maxi dress that was super long but that's because I'm 5'1. I don't know why people give tobi such bad reviews because I've never had a bad experience and I love all my clothes from there.
I had a return and couldn't get their return label to print. Tried time and time again. They wouldn't respond to the 3 emails I sent them. VERY FRUSTRATING. Finally they responded and said all emails were going into spam. Was that my fault????? And why didn't the return label print. After a lot of waste energy they gave me in store credit. As if I want to shop there again.
Stay away from them. They are very unprofessional. And a lot of their clothes are stiched lop sided.
This site is full of lovely clothes and new clothes are added very often HOWEVER I ordered a dress for my birthday because I loved the look of it and it took ages to arrive. When I finally did receive it, I was happy with the dress but then I wore it for my night out and within the first half an hour of wearing it the zip broke!!!! I couldn't fix it so was walking around with my back on show and felt stupid and embarrassed, it ruined my whole night as it was my birthday.
They first shipped the wrong order.
The right order came 5 days late and I had to return the order they messed up.
Then the clothing didn't fit, the dress I ordered was sooooooo short not even tunic length and it was advertised as a mid thigh length dress.
I return the order...again.
A month after they received the return... I have not been refunded.
TOBI has the WORST online shopping experience.
I bought a dress from Tobi and I am super pleased with my experience. Honestly I was a little scared considering everyone's terrible reviews but my package got here SUPER FAST. I ordered it on a friday I think and it was shipped to me by that following Wednesday. My dress is fabulous and there's nothing wrong with it. I will definitely shop from tobi again!
I never write reviews but I got to say..i feel bad for anyone attempting to buy from this site and be hopeful they will be happy with their purchase. Not only did the promo code not work, but they canceled my order without my authorization. Dealt with one idiot after the next and gave up
Took me FOREVER to deal with a MISSINg delivery from Tobi.
Took me FOREVER to get a refund.
Recently realized that they DIDN'T REFUND the full amount. Absolutely ridiculous and illegitimate.
I ordered from here despite the horrible reviews because I LOVED one of the dresses. Everything came with free two-day shipping and the quality was better than I expected. Everything fit will and nothing was oddly short. One of the items that I had ordered was out of stock, but I received an email letting me know.
Be sure to read their size chart. Compared to other companies their clothes run small, but the clothes are accurate to their sizing.
Also, if you don't REALLY look at the pictures, you are more likely to be disappointed. By really looking, you'll be able to tell that a sweater isn't going to be as thick as you imagined, etc. (you can also look at the material).
I've never experienced an unprofessional site such as this one. I ordered two dresses, was charged for two and only received one. I emailed their help address expecting to receive some cooperation and no response from Tobi! It's been a week. Won't be shopping with them again.
I've ordered from here a couple times. My stuff always comes within 5-6 days. They once sent me the wrong size in a dress I bought, I emailed them and received a response within literally two minutes; they sent in a request to ship me the dress in the correct size and gave me a prepaid label to return the wrong dress. I wasn't charged anything and they were very apologetic. I'm not sure why all of these people have such bad reviews but their customer service was awesome and quick to respond.
I ordered two dresses online before reading the reviews, and seeing all the negativity scared the crap out of me. However, the experience wasn't terrible, but definitely not the best. I used their 50% off promo code which worked just fine. However, about one or two days later, I got an email from them telling me that one of the dresses I'd ordered was actually out of stock. This means that the item was up on the website for days after already being out of stock, something apparently a lot of people have to deal with and that is definitely and issue they need to fix. I told them it was fine as long as they didn't charge my card for the extra dress. I noticed one of the dresses I ordered had come back in stock in the mint color I wanted, so I asked them to change the color of my dress since it hadn't been processed or shipped yet, and I got a prompt response from a lady who said it was no problem. A day later I get a notification telling me that my items have shipped, and I realized they messed up. They had added on the same dress in a different color so I was getting two of the same dress, and being charged for them both. WRONG. So I emailed customer service and they apologized and said I'll just have to return the extra item when it arrives and they'll credit my account back, and gave me an extra 50% off code for my next purchase. My package came on time, and the dresses were fine, but I do think their sizes run a little bit small. Normally XS is my best option because I'm pretty tiny, but this one was a little snug.. something I never have an issue with. I decided to keep my dress anyway and ship back their mess-up, and less than a week or so later I got a confirmation email from them, and soon after my bank account was credited.
I don't think the clothes are terrible quality, but I don't think anyone should EVER pay full price for anything on there, they are pretty much worth their 50% off price, so you are basically paying full price. It is quality similar to F21 honestly. So all in all, I think their customer service was fast through email, but the lady messed up. They are trustworthy, but they need to get their website fixed so out of stock items aren't still being listed. And unless it is 50% off, everything definitely is overpriced. Be careful with sizing -- I do think it runs just a litttle bit small.
It really surprises me how many people had such bad experiences with this site. I bought fifteen items of clothing and received the package in less than a week. After opening and trying on all of my new clothes, I found that I needed to send back four items due to size issues. I emailed the help address on their website and within 24 hours had a response answering my questions. After sending the package out and waiting a few days, I emailed once more to be sure that they had received my returns and, again, within 24 hours I had an extremely pleasant and informative response.
As for people complaining about the quality, I personally feel that I payed a fair price for the items I received. As it was my first time shopping on Tobi, I was allowed 50% off my total purchase, leaving each item of clothing to be about 25-30 dollars... About the same as I would spend at a store such as Forever21.
Overall I am very pleased with my purchase and will definitely shop there again.
I hate this website!!!!!!!!!! Sure, a lot of their clothes are cute. But when I applied my promo code to receive 50% off my order, they only took off ~36% WTF!!! That is such a random number. The promo code said "50% off entire purchase." It didn't say anything about exclusions. Soooooo sketchy. I ended up paying $10 more than I was supposed to.
Secondly, the quality of the clothes is horrible. So not worth what I paid for. For their high prices, I would imagine great quality. But I guess I was wrong.......
Also, their customer service sucks. There is no phone number so you have to communicate with them through email, which is not very effective when you need urgent help.
This website deserves to be shut down! I am never shopping at tobi ever again!!!!!!!!!! and I am warning all of you to not shop there either. You're better off shopping at forever 21.
I have only had one experience with this site and it was a lot less than ideal. After several days of frustratingly trying to purchase several items with them dotting in and out of availability as I waited for responses because my 50% off code was not sent through. I had several problems with the pages redirecting me for no apparent reason, and was told that items I had purchased were out of stock and would not come back (via CS email) only to have them reappear and deal with adding, rechecking the site etc. They then refused to send me my 50% discount until I had connected through facebook - except that i already had so that was not an option. Again I got automated responses and eventually all my items in the bag were out of stock before tobi had even had an actual person respond to help me. There was about 5 or 6 emails I sent them during this time, everytime only receiving automated responses and a "how was your experience?" response which is all the more annoying.
The customer service was very poor and clearly automated, so I was already quite frustrated however I went along with another try at purchasing anyway. Upon using my code and having the items sent out I found they had not applied the discount and I had been charged in full. These were items I only wished to purchase because why not when they are half price. When I emailed this I was advised to wait until my purchase arrived as some of the items cannot be returned?
It took a long time to receive my order and when I did the quality of clothing was very poor. All items were size smalls but some looked about 2 sizes too big for me while others were incredibly tight. One jacket was not even there! I was very happy with the pants I ordered though, and one of the cardigans was ok. I enquired about returning the other items about a week later and about my money back for the discount refund.
As it happened, the pants I loved were such poor quality within a month they had disintegrated and looked so sloppy I could not wear them. Sadly, not realising the limit of time I had to return the item (due to the long wait to receive them but also I take a partial blame for not thinking about this sooner). Because of the time between they refused to allow me to return items which is understandable. I therefore requested a refund on the discount they gave me which didnt work (it is worth mentioning this was about $100USD it would have saved me, if not more) and about refunding me for the item they had forgotten to send (a $66 trench coat).
I received a response simply saying that unfortunately due to the time frame they could no longer accommodate missing items. but "Thanks so much!!" although it had been several weeks since the return policy had passed I had mentioned this item immediately upon receiving my package and it was not followed up on by them. They refused to refund me the trench coat or my 50% discount but gave me a $66 store credit to use and (i am presuming) I could use the 50% another time.
I was already frustrated by that experience (which was last year). However I saw a particularly lovely dress the other day and my store credit would cover the costs, so I enquired as to how to retrieve my $66 store credit while making my purchase. To this I received an email saying as 9 months had elapsed since then my credit had expired - I was never told it had expired and I wasn't exactly rushing back to buy more stuff after last time, so because I had not found something else to buy so quick I was denied my store credit too.
Appalling site to buy from, I saw where my faults were (i.e. I should have followed up more actively on refunds rather than thinking mentioning it once or twice would be enough) but I faced every single set back. The two clothing pieces I liked hardly lasted at all, and all the rest sit in storage unused because nobody wanted to buy them once they realised the quality. I spent over $300 and it was the worst purchase I have ever had.