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TobiReviews 853

2.5

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Tobi Reviews Summary

The company's reputation presents a mixed picture, with notable strengths in product variety and fast shipping, as many customers express satisfaction with the quality and fit of their purchases. However, significant concerns arise regarding customer service, with frequent reports of unresponsive support, issues with returns, and dissatisfaction with the quality of some items. While some customers have had positive experiences, the prevalence of complaints about misleading product representations and unprofessional service suggests a need for improvement in customer communication and product consistency. Overall, the brand could benefit from addressing these customer service deficiencies to enhance its reputation.

This summary is generated by AI, based on text from customer reviews

service
125
value
141
shipping
143
returns
53
quality
321

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4,154 reviews

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Rhode Island
1 review
0 helpful votes
Follow Megan C.
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Cheap,Poor Quality Knock-off Clothes
March 28, 2023

This is another copy cat clothing site that gives you the classic bait & switch - photographs of gorgeous, well made dresses on the website that look nothing like the product you receive. Return policy on the packing slip states 30 days which they refuse to honor, citing the 10 day policy on their website. (Then update your packing slips.) Don't waste your time or money.

Date of experience: March 28, 2023
Cyprus
9 reviews
1 helpful vote
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Tobi wedding dresses are made for your dreams. Our collections adapt to women of all shapes and sizes, ensuring that you walk down the aisle in a style that expresses your unique personality. We're passionate about design and offer an unmatched quality of craftsmanship, at prices that have yet to be matched.

Date of experience: March 14, 2023
India
2 reviews
0 helpful votes
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Very nice products
November 28, 2022

Great price, quick delivery & very helpful custmoer service. Would happily use your shop again and again. Would definitely recommend

Date of experience: November 27, 2022
NL
3 reviews
1 helpful vote
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Recommend them
October 19, 2022

Excellent company. Delivered early. Clothing was well packaged and at a good price. Recommend them.

Date of experience: October 19, 2022
Australia
3 reviews
0 helpful votes
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My favorite website to purchase from. Always good experience to buy with. Feeling very safe with the products and the deals.

Date of experience: October 17, 2022
Australia
4 reviews
1 helpful vote
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Great, fast and honest.
October 15, 2022

Great, fast and honest. Smooth communication and swift delivery. Highly recommended. Amazing customer experience and very quick service.

Date of experience: October 13, 2022
Ukraine
2 reviews
0 helpful votes
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Great service, everything is perfect here. Ordered here many times, all clothes are of high quality, delivered quickly, site managers are always in touch with the customer.

Date of experience: June 13, 2022
Finland
3 reviews
0 helpful votes
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Thank you!
May 25, 2022

A wide selection of stylish clothes)
Prices pleasantly surprised) I will keep track of new products and promotions!
Thank you!

Date of experience: May 25, 2022
Oregon
1 review
1 helpful vote
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Not Worth It
April 23, 2022

The dress I ordered was very poor quality and did not look like the pictures on the website at all. All of the edges were frayed and there was a hole too. They also left the original tag from their production company, which I thought was a little lazy for the price I paid. I really did have high hopes, but they were a real let down.

Date of experience: April 23, 2022
Pakistan
12 reviews
1 helpful vote
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Very happy
April 10, 2022

I have ordered a couple gowns! Each have been more Beautiful then the Next! Had to make a return also and as long as you follow the policy it will be a smooth process. Shipping is very Fast! Customer Service was very Helpful very happy with all of my purchases and will refer to friends & family!

Date of experience: April 8, 2022
New York
1 review
0 helpful votes
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Return
November 28, 2021

Tobi's customer service isn't professional. They failed to send my return but they will accept their return items. They will email you saying it takes x amount of days for your return to hit your bank but lie. I'm still waiting and by now it's been 6mo+

Date of experience: November 28, 2021
Indiana
1 review
1 helpful vote
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Tobi is HORRIBLE
November 26, 2021

Tobi is HORRIBLE. Their clothes are very low quality. Nothing looks like it does on the site. Some pieces are literally not even wearable -- cut so that you can't raise your arms or so that even small boobs fall right out. The clothes aren't smartly made. They do not offer refunds -- only store credit. The customer service team is a bunch of straight up jerks. Like, they're mean to you. Seriously, steer clear and choose any of about 1,000 other fast fashion sites. This one sucks a lot.

Date of experience: November 26, 2021
Germany
1 review
0 helpful votes
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GREAT!
October 25, 2021

Perfect dress. The material very highended, the color as expected. The size just perfect. I love it! Totally worth waiting for.

Date of experience: October 25, 2021
New York
1 review
0 helpful votes
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I wish there was more clothes options
September 30, 2021

I wish there was more clothes options. I also think there should be an app

Date of experience: September 30, 2021
Washington
1 review
0 helpful votes
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Great amazing great cool fun hard stressing me sick

Date of experience: September 29, 2021
Georgia
1 review
0 helpful votes
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Shipping was on point
September 27, 2021

Shipping was on point. Follow return policy easy. Some of product does not look as expected. Cute design.

Date of experience: September 27, 2021
Pennsylvania
1 review
0 helpful votes
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Amazing!
September 26, 2021

Amazing! I look mad hot in my dress so thanks guys

Date of experience: September 26, 2021
California
1 review
0 helpful votes
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Easy website to shop on, and shipping was fast and in good condition. The dress itself was stiff and not the greatest but still super cute

Date of experience: September 25, 2021
Canada
1 review
0 helpful votes
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Good overall no complaints!
September 25, 2021

Good overall no complaints! Dress was to size and colour was as advertised

Date of experience: September 25, 2021
Illinois
1 review
0 helpful votes
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Super great!
September 25, 2021

Super great! Came earlier than expected and looked just as pictured!

Date of experience: September 25, 2021

From the business

Tobi is a "members only" online fashion boutique that sells a full range of discounted women's clothing: dresses, handbags, leggings, denim, and so on. Tobi is based near San Francisco, California.


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