This is another copy cat clothing site that gives you the classic bait & switch - photographs of gorgeous, well made dresses on the website that look nothing like the product you receive. Return policy on the packing slip states 30 days which they refuse to honor, citing the 10 day policy on their website. (Then update your packing slips.) Don't waste your time or money.
Tobi wedding dresses are made for your dreams. Our collections adapt to women of all shapes and sizes, ensuring that you walk down the aisle in a style that expresses your unique personality. We're passionate about design and offer an unmatched quality of craftsmanship, at prices that have yet to be matched.
I have ordered a couple gowns! Each have been more Beautiful then the Next! Had to make a return also and as long as you follow the policy it will be a smooth process. Shipping is very Fast! Customer Service was very Helpful very happy with all of my purchases and will refer to friends & family!
Tobi is HORRIBLE. Their clothes are very low quality. Nothing looks like it does on the site. Some pieces are literally not even wearable -- cut so that you can't raise your arms or so that even small boobs fall right out. The clothes aren't smartly made. They do not offer refunds -- only store credit. The customer service team is a bunch of straight up jerks. Like, they're mean to you. Seriously, steer clear and choose any of about 1,000 other fast fashion sites. This one sucks a lot.
Tobi's customer service isn't professional. They failed to send my return but they will accept their return items. They will email you saying it takes x amount of days for your return to hit your bank but lie. I'm still waiting and by now it's been 6mo+
The dress I ordered was very poor quality and did not look like the pictures on the website at all. All of the edges were frayed and there was a hole too. They also left the original tag from their production company, which I thought was a little lazy for the price I paid. I really did have high hopes, but they were a real let down.
Waiting for a month and the shipment is shown delivered, I contacted the customer service, they said it's delivery company's problem. And just lose my US$70. It's my first time trying to buy from this company. And will not recommend anything from them in the future. Stay away from TOBI
I ordered my dress Sunday and received it the following thursday. The dress is exactly what i was hoping for! It's an extra small so i was a little hesitant but the size chart they have truly matches the description. I will defiantly order more items from this website.
Customer service is terrible. They dont read your concerns about an item you ordered weeks ago. They just reply with automatic response that says it takes 2 business days for item to processed and ship out. Bye Tobi.
My dress came pretty quickly. Only concern is that I didn't not receive a tracking number or any updates when my order was being delivered. The dress just appeared at my door with no heads up. I'm grateful it shipped in one piece but I would have liked to be updated about my shipping process.
Tobi used to be great up until recently. They have some great stuff, however they're all at absolutely ridiculous prices. I think this is because of the fact that you get 50% off your first order, and theres 30% off all new items for a specific period of time. So because they know that majority of their customers are going to be getting a discount on their purchases, they've made the original pricing REALLY high! The clothing is decent, but goes nowhere near justifying a short, sleeveless shift dress costing over $100.
I was really nervous because I saw reviews of sizing being off or having issues in general, but thankfully my clothes arrived really fast and they fit perfectly. Don't know what would have happened had I needed to return them (that scared me). I ordered true-to-size and it fits fine (for a skirt and crop top).
I don't know what all of these negative comments are but I ordered three shirts for a total of only $20 including shipping. Everything came on time looking exactly as I had expected. The clothes were in great condition and not made cheaply at all. I will defiantly be shopping here again!
Despite all the wacky reviews I read about this website, I thought what the heck and ordered some things from them. I got 5 shirts and a maxi dress for $114 with their 50% off discount and my items shipped quickly! Pair of sunglasses I ordered ended up selling out but their customer service team was quick to email me and let me know they were sold out and they upgraded my order to free 2 day shipping with no charge because of the inconvenience Each piece of clothing is great quality and they all fit well. I ordered a gorgeous maxi dress for a cruise I'm taking soon and can't wait to wear it! My sisters also ordered some party dresses off this website and loved them as well. Definitely will be ordering more in the future!
Tobi was a great online shopping experience. They had valid security checks and I do appreciate the time the developers took to set that up. Thank you for my wonderful birthday dress and that free leave-in conditioner! <3
One of the best shopping experiences I've had online. After joining the site, I got a discount code which brought my total to under $30 for a great pair of flats. They arrived literally 3 days later and were exactly what I expected. Can't wait to shop again!
I don't understand why they are getting horrible reviews. I've ordered from them several times. One time they sent me the wrong item. However, they let me keep it in addition to sending me the right item and also gave me a coupon code to make up for it. As for the quality, things from tobi have always been well made and nice material. It's obviously not going to feel like designer clothes but it's SO much better than things from forever 21/charlotte russe. Overall, I love Tobi's clothes and they're customer service.
Honestly can't believe all the bad reviews I'm reading! I ordered from Tobi twice, and both times were during one of their 50% off promotions. I'm pretty sure shipping was free too. The items were true to size and were pretty good quality for the price (very similar to Forever 21). It also took less than two weeks to get to me. Anyone complaining about the quality needs to realize that a $10 top won't last forever.
I was worried after I placed my order and then read the reviews afterwards and saw what people were saying. However, I had a great experience ordering from this company! I got 4 dresses for $100 using the 50% code, and they arrived in Florida in 3 days! The quality of the clothing is obviously what you would expect for the price, but everything fits great in an XS, the dresses are lined, nothing is see-through or too short, and everything looks exactly the way it did online! Very happy with my purchase and would definitely use this site again.
The first time I bought at tobi it tools around a month to receive the package. I was disappointed that the shipment took so much time + because I live in Canada Montreal there were additional border fees (but this has nothing to do with the merchant).
The second experience I had was much better, my little sister bought a couple of dresses and she wanted to ad the 50% coupon code but apparently did not enter it correctly. I emailed tobi customer service (dreaded the awful service I heard about) but surprisingly they responded the next day telling me that they will refund me the additional 50% off amount.
Answer: Anywhere from 2-4 weeks depending on customs. We always try to ship within 2 days.
Answer: Please let me know what your question is. We have been trying to adjust the sitejabber setting.
Answer: Thank you, please let me know if you need any assistance.
Answer: Our international shipping goes through asendia, we quote 2-4 wks, because of customs. It could come sooner.
Answer: You should definitely use a measuring tape and measure your bust, hips, etc. Then compare to the size chart! :) I did that and ordered a large in everything and it fits perfect for me!
Answer: Contact customer service and tell them, this happened to me before using a few other websites and they told me to place the order anyway and gave me a refund for the items that were overcharged. Pretty annoying when you have a 50% off code to use and they mess it up!
Answer: With your best interest in mind, I would advise that you return in separate packages with labels from each order and watch it closely from beginning to end of the return so it doesn't slip through the cracks. Get a tracking number for each also.
Answer: I live in New Zealand and wasn't charged anything for taxes for my order!
The company's reputation presents a mixed picture, with notable strengths in product variety and fast shipping, as many customers express satisfaction with the quality and fit of their purchases. However, significant concerns arise regarding customer service, with frequent reports of unresponsive support, issues with returns, and dissatisfaction with the quality of some items. While some customers have had positive experiences, the prevalence of complaints about misleading product representations and unprofessional service suggests a need for improvement in customer communication and product consistency. Overall, the brand could benefit from addressing these customer service deficiencies to enhance its reputation.
This summary is generated by AI, based on text from customer reviews