Their customer service is the best I have ever dealt with. (in 66 reviews)
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Okay I just thought that I should post a review to give some hope to some of you who have ALREADY made an order on Tobi's website and didn't look up reviews until afterwards, (however if you have yet to order something, I wouldn't chance it considering the bad reviews).
First of all, I needed a graduation dress because my high school graduation is this Saturday, so I obviously needed it by Friday just in case I needed to make some adjustments to the dress. I picked two-day shipping at check out, which is a rip-off. This is the only reason why I'm taking a star off. It costs $25 but on many other sites, 2-day shipping costs ~$10. Anyways, I made my order on Monday, it shipped Tuesday (yesterday), and arrived Wednesday morning (today). So I guess you could say it was one day shipping! Still wasn't worth $25 though because they take up to 48 hours to ship it and (of course) up to 2 days/48 hours to deliver... so possibly a 4 day wait. I was afraid of a delay, due to the weather, in addition to that exact situation, meaning that my dress wouldn't arrive by Friday. But it did!
Now, the most important part, the quality. I didn't look up Tobi's reviews before making my order (again, which is why I'm posting this review, to give hope to those who have just done the same). I wanted to cancel my order immediately after seeing all of these bad review which were mostly complaints about the quality of the clothing (i.e. it feels like a costume). However, you cannot cancel an order after it is made. When my package arrived today, I opened it up expecting the worst, especially since I ordered a white dress, which are often sheer no matter where you buy them. To my surprise, the dress had such a soft and thick fabric! I could wear bright pink underwear and you wouldn't see through it. And keep in mind that it's a tight dress! However, regarding the fit... I ordered an XS and the dress is kind of loose around my thighs, plus it's a little too long. That's not Tobi's fault though. The model (who it fit perfectly on) was tall and skinny, and I'm short and (excessively) skinny. I bought the Three Little Words dress by the way. If you want to get a dress that you know is good quality, get that dress because it's $20 right now on final sale!
As far as customer service goes, I kind of rushed them by telling them "I have a graduation coming up and I need it by Friday!" Kalene G. was the person who e-mailed me. She was so sweet and made sure that it would arrive by then. She also e-mailed me within a two minutes or so.
TL;DR (too long, didn't read): Express shipping is a rip-off (however 2-day shipping may take 1 day). Orders cannot be canceled. Don't order unless you're getting the Three Little Words dress (it's a little big if you're petite like me). Customer service is nice.
I've never written a review for anything. I was so astounded by Tobi's utter lack of customer service that I felt the need to write one just this once. The app is ok and the clothes are cute, but should you ever receive anything wrong with your order (like I did), God be with you. I ordered a dress for a very special occasion and was sent the wrong one, on my first and only order. If that didn't piss me off enough, the dress I was supposed to receive sold out. Annoying, but the really bad part comes with the customer service. This place is barely a company in my opinion since they don't have ANYWHERE to call. There is literally no phone number for any corporate office or anything. You just have to rely on back and forth emails between insincere workers who are not dedicated to seeing you satisfied. To shoppers familiar with Nasty Gal and similar sites, stay over there. It's more expensive, but actual customer service is priceless. The tears and stress spent over Tobi just isn't worth it. I will never shop here again, and i highly recommend you don't either.
Buyer Beware! Cheap materials, un-true sizes and absolutely the worst customer service of any online company. No customer service phone number should have been a dead giveaway NOT to purchase any items. Is there a way to give a NEGATIVE RATING? -- MINUS 5 STARS IN Service, Value, Returns, and Quality.
I purchased 5 items which I loved online but once they arrived, almost every single item had a problem. A dress I ordered looked completely different in colour and pattern in comparison to the photo online, so I sent it back and got a refund. A crop top I had to send back for a size replacement. However, every time I wash it I have to iron it and after ironing it, it changes colour and becomes wrinkled very easily. The stitches on the shirt are also coming apart after only having it for a couple of months. As s the pompom edging trim on the shirt is too short for the shirts length, the shirt forms a wave. A skirt I ordered I love to death. However, it has shrunk and the zipper is a cheap one and has become very hard to use. The 4th item was another shirt, the best piece of clothing from this order. And lastly, I ordered a teal play suit with a lace trim. This item had to be self tailored to fit me as the chest fabric gaped. Also, it shrunk after washing and had to be ironed after every wash. Like the crop top, it changed colour after ironing and wrinkled easily when worn. It was not long until the lace trimming started to fade and fall apart. As a result, I now keep it for gardening or painting attire. Overall, with the 50% discount, each item of clothing was over priced and is sweat shop standard. However, Tobi had a profound high level of service in regards to my refund and size swap. I wish I could say I was as happy about the clothes as I was about the service.
I am so very impressed with Tobi's service.. I ordered 3 dresses from them, my first time ordering from them, and I got free shipping to vancouver, which I think is awesome. The expected ship time was 3-4 weeks, which sounded like a really long time but I was willing to take the risk anyways. Even though it was free shipping, I still got a tracking number which I also thing is awesome. I decided to check the tracking number to see where things were at, just out of curiosity. When I looked at the tracking number, it was about 2 weeks later and it said all my stuff had already arrived. At this point I was a little nervous because I had found nothing on my door step. I emailed tobi just to let them know my situation and to ask if they had any information on my package. Within an hour I already had a personal response from someone working at Tobi and she was very helpful and was willing to help in any way to locate my package(which turned out to be in my mailbox instead of on my door step..) All 3 dresses that I ordered feel like quite nice material considering their prices. I got one of the dresses for 12$ and it has the nicest material of all 3. As for sizes, its always risky ordering online, especially from somewhere that you cannot try it on prior to ordering it, thats just a risk you take when ordering online. Overall I am very impressed with everything. After this experience I would definitely order from Tobi again :)
I was nervous to order from Tobi because of some of the negative reviews about them, but I am so happy I did! I got a skirt, a pair of shorts, a dress, a romper, and a crop top and they all fit perfectly and are so cute. The prices are also great!
tobi is great honestly, i ordered a lot of stuff, the material is extremely cheap but it was my first order so it was also cheap pricing. i'm short with a 32D and ordered white tanks and a cute black tank too and it's true to size, very short which is good because i'm short. BOTTOM LINE if you're going to order from tobi, don't try to get a dress for a fancy occasion, the material is cheap. get the cheaply priced stuff and be happy.
I shipped a dress to them, with correct labeling, postage, and receipt, but never received my refund. They did not respond to me in a timely manner, and when they did they said they were sorry for the delay and would refund me the money within 3 business days. A month later, still nothing. I reached out to them again, and they said that there was a "stain" on the item so they could not accept it. I NEVER WORE/STAINED THIS ITEM. this is ridiculous. I will never buy from them again.
Yes, some things can be bit expensive for what they are, but you don't buy those things, you get the things that are priced well for what they are. Anyway, I got a really sexy bathing suit and I'm living in France and wanted it for a month from now at least when I visit Cannes, but it said international shipping could take about 3-4 weeks. The suit came in less than a week shipped from the US and now I can have it for a trip I'm leaving for this weekend! I am so impressed with how quickly it came especially after the 3-4 week warning. In addition, I didn't have to pay duties or any other charges. The suit fits great too, even though you have to choose one size for the whole thing. Very impressed with the service, quality (for what it is), and fit. I know others have had problems but I wonder if expectations were a little high?
this happened to me twice. they cancelled my purchases for no reason. when emailed why they cancelled my purchase, they sent a $#*!ing automated response saying they need further verification. fyi, i gave them the 6-digit verification code. they cancelled my order anyway. called the bank to see what they could do. they bank said my payment got through. there was no problem from the bank. it is the $#*!ing tobi that's the problem! i kept emailing them and messaged them on Facebook (i was THAT desperate) but no one replied. no ONE! they couldn't care less the trouble their customers face.worst customer service ever. unhelpful! what a waste of time and money
So I have bought my pant from this site and it has been one of my favourite so far ($40 with 50% off) it's lined and the material is pretty. I can even send you photos for verify it.
Hmm about the price, it's not exactly the price range I'm looking for. Their stuffs aren't the cheapest and the best so I do not shop their often.
But so far I don't think there is any problem with this site. I will continuously look and see if they have good stuffs for a good price.
Absolutely awful. I had never ordered from Tobi before and went by their size guide. I ordered this dress in an XS and I'm a size 32C. This dress probably needs a 34DD just to stay up…it is SO large and loose I don't know what on earth to do with it now. Never ordering from them again.
I was very nervous buying from Tobi because:
1) Duties to Canada can be crazy expensive
2) Hearing the material is so cheap
3) Scared the size wouldn't fit and I'd have to pay for shipping from Canada again
But I did it anyways and I'm happy I did. I didn't get charged any duties which was awesome. Their clothes are amazingly cute and come exactly how picture, but some of the materials are sooo cheap and see-through. The sizing was true to size and my clothes fit good. Also it came from USA to Canada within a week.
All and all even though some of the material is so cheap, I am happy.
Tobi used to be great up until recently. They have some great stuff, however they're all at absolutely ridiculous prices. I think this is because of the fact that you get 50% off your first order, and theres 30% off all new items for a specific period of time. So because they know that majority of their customers are going to be getting a discount on their purchases, they've made the original pricing REALLY high! The clothing is decent, but goes nowhere near justifying a short, sleeveless shift dress costing over $100.
The material is so cheap and the stitching is horrible. I bought two dresses half off thinking I was getting a good deal, but the quality in person is so bad. Really nice looking items but they should lower their prices and get better quality material. Only good thing is the free shipping and it only took 2 weeks even though they said 3-4, but that's about it.
the quality is poor as well as the service, in order for you to exchange sizes you must order again, also a lot of the beautiful clothes you see on the website are not so beautiful in person. do not waste your money or your time with this website. I will never order from Tobi again.
I bought from Tobi because they were reccomended to me by a friend. I was so excited to receive my order in the mail. It came yesterday and the only reason I am not sending every last item back, is because a couple of the items I bought are final sale and nonreturnable. The "Forever crossed shift dress" feels like paper, the material is so cheap and it's completely see through. The "Devine love skirt" is designed for someone who has no hips or butt whatsoever, even though I used the size guide and chose my size based on that. The "caged in maxi dress" is designed for someone who likes to show their nipples while wearing the dress because the neckline hangs incredibly low. And there is stitching hanging out all over the place on this dress. I would have to get it altered and cleaned up in order for the dress to look less sloppy. I never write reviews, but this just pushed me over the edge. Forever21 and Love Culture are 10 times better than Tobi and they are less expensive. And at least when I order from them, the items I receive will fit properly and won't look like a middle school sewing project...
I got four dresses from tobi! I will link them so you can know!
I got this dress in black in a xsmall
I got this in a xsmall
I got this in white xsmall
I got this in navy xsmall
I was most nervous about sizing. I am 5ft and 103 lbs. I was worried it was either gonna be too small or too big because I have curves. this xsmall fit me just right. the "call me sweet dress" is loose so it was perfect. The plaid dress was perfect in xsmall because it was loose as well. The quality of those dresses they are not cheap material. when you feel it. It is H&M Urban Outfitters quality. The the other two dresses were more fitted in the sense they both have zippers it was defintely a tight fit. So def size up for more structured type dresses especailly ones with zippers. My package came within a week of ordering! super fast super reliable so far!
I don't understand why they are getting horrible reviews. I've ordered from them several times. One time they sent me the wrong item. However, they let me keep it in addition to sending me the right item and also gave me a coupon code to make up for it. As for the quality, things from tobi have always been well made and nice material. It's obviously not going to feel like designer clothes but it's SO much better than things from forever 21/charlotte russe. Overall, I love Tobi's clothes and they're customer service.
I am so so happy with the purchases I just received from tobi. I ordered them on Sunday night and was hoping they would come before I leave for spring break the best saturday and they came that Thursday!!! I was thrilled to see how early they came and everything fit. I was so nervous that the small was going to be so tiny but I stuck to my gut and everything fits wonderfully. Only bad side is the bottoms to a bathing suit I ordered are so so small but the top fits fine.
Okay, so like all of you, I searched reviews on tobi.com for days before making the decision to order! I was so scared they would be terrible based on the reviews on here...but the products were just what i imagined!!! the fabric for one of them was a little diff. then i pictured, but totally still was cute! I order two dresses in a Large. I don't wear a large, I'm a size 7 5'7 130 lbs.... but on their size chart, it said a Medium was a 6...I didn't want them to be tight, so i went with the large! love them!! and not super hoochy short either, great length. Loved it! I recommend you to take the chance on them. Every thing bought online is a risk, either you'll like it or not, so take a chance on tobi!!
oh and shipping was quick. placed my order Friday, received it Wed. (live in Santa Barbara)
will def order again!
Tip for consumers: LOOK AT THE SIZE CHART!!!!!!! DONT JUST ORDER BASED ON YOUR NORMAL SIZE, LOOK AT IT!Ask Adriana about Tobi
I recently bought a medium of the Ever So Scalloped shift dress in a mint color. I was planning on wearing it to my friends wedding but I am sending it back. I immediately knew something was off just looking at it. The shoulders seemed too narrow. Low and behold, the shoulder part was wayyy too high and did not leave any room. The dress bunched up on my chest, making it very very short. My cheeks peaked out under the slip. As for that it fit quite nicely.However, I was severely disappointed considering how expensive it was.
I purchased a dress before looking at the reviews. It was a size small and I'm a dress size 4 so I just went with the measurements. It was so tiny it didn't even get over my head. Then the fabric is see through so I couldn't even wear it anyways if it fit! Worst experience ever. Do NOT buy from Tobi!!!
I bought a "coat" and a simple white bodycon dress but I was so incredibly disappointed. The quality is absolute crap and so cheap I would reconsider wearing it out. The "coat" was retailed for OVER a hundred dollars, but when I received it, it was literally a piece of fabric with a hook. Even my friend was like wtf expecting it to be 4 times thicker in comparison to the pictures. And the dress had stains on it, cheap cotton and was see-through. Are you kidding me? Don't ever buy from Tobi. They may have pretty models and nice pictures, but their products are definitely not worth your money. It almost felt like I was scammed by their horrible over-priced clothing, that in reality, would not cost more than $25...
Tip for consumers: Tip: Click away and shop somewhere else.Ask Catherine about Tobi
I was really nervous to buy from Tobi since I had seen quite a few bad reviews about quality or service etc.. but a friend of mine had a great experience and vouched for the quality so I gave it a try. The 50% off was quite an incentive too. I bought 9 items of different materials and I expected a few to not work out but I was wrong. I love every single piece and I'm really excited to wear them! Shipping- it arrived really fast (yay!). Price- Not the best prices, but with 50% off, it's very doable. I can see myself wearing some of these pieces a few times and others I'll probably keep for years because they're SO comfy. So I'm not mad about the price. I will shop there again!
Tip for consumers: Pay attention to the sizing and what type of material. I could see how a lot of this stuff wouldn't work on different body types and I'm more curvy so I had to be very careful about which items I picked.Ask Sarah about Tobi
I love Tobi but not their website. It's a nightmare trying to find a piece in a specific color unless you click through their endless pages and pray that you find something. I also do not like how they show the same item in a different color like a gazillion times. Please display one item 1-2 times max and not for every single color. Save space and save time for the shopper. I wish there was a filtering tool where you can choose color, size, etc.
I have been shopping on Tobi for about 2 and a half years now. It is one of the only clothing stores online that I actually trust. Everything I have ever bought on Tobi.com, I've loved. It is hard for me to find clothing that fits well because I am 5 feet tall, 115 lbs, very wide hips and tights, very small waist and chest. In the beginning, I assumed all of their clothes was for tall lean women, but I was wrong! You just need to be smart about what you buy, like if you're going to buy a maxi dress and it's not petite (they don't carry petite sizes, I usually buy XS or S), then anticipate that you're going to have to get the bottom tailored but it should fit. I probably have over 30 articles of clothing from Tobi and some pieces are my favorite things I own. The quality is always good, they prices aren't bad, and I've never had to return anything because i'm always pleased!
Tip for consumers: Definitely try Tobi.com! They're very trendy and pretty affordable for the kind of clothing you're getting!Ask Marcella about Tobi
I don't normally order clothes online, but they had such a good deal! I placed my order on February 3rd, 2015 and received it on February 16th, 2015 (I chose the USPS First Class International shipping method because who really wants to pay an additional $40?). I was still able to track my package even though I didn't choose the USPS Priority International option (I live in Ontario, Canada by the way). When I received my package I was super excited since this was my first online purchase but I was quite disappointed. I'm only satisfied with 2/5 of the items I purchased. One of the items wasn't even what I ordered, and the other 2 items were too large (Cradle Back dress & Laced in Love romper). The quality of the Cradle Back dress is quite terrible, really thin. I haven't returned the items yet, but I know I'll have to pay an expensive fee to ship it back to the US, FML. Not a happy camper right now. Never online shopping again.
If I could I would give them NO star! Ordered a dress for my daugheter for Christmas. Like most people, I ordered it early. When she opened it the dress was too small. When I went to return it they deducted 50% off the dress because it was over 30 days. And then guess what??? They said they NEVER received the return. In all the years I have mailed packages, they have always gotten there...HMMMM
Absolutely awful. Me and my friend ordered about 5 dresses from tobi and they took about 3 weeks to come. When they finally arrived I noticed that they sent me the wrong dress and along with it being the wrong one, the one they sent me was ripped in 2 different places and unwearable. I emailed them explaining that they sent me the wrong one and they said the one I wanted was no longer available and to send the wrong one back for a refund. They also failed to mention that we had to pay $40 for customs separately for shipping to canada
Tip for consumers: Avoid!Ask Fern about Tobi
I've bought from Tobi many times and I love the quality of their clothes. Shipping is so fast, and always free, both ways. Their customer service is excellent and they are always fast to respond to my emails. I've bought birthday, graduation, and christmas dresses from here and they're always the first website I go to when I need an outfit. They also offer 50% off at least twice a month, can't go wrong with that! Love tobi!!
Tip for consumers: Deff wait for a 50% off promotion!Ask kr about Tobi
So confused on how anyone can rate this website bad. I ordered so many items and everything that came in is absolutely wonderful. I've never even entered a store and tried a bunch of stuff on and liked it all. The clothes fit great and are better quality than I expected for the price point. Aside from the clothing, the customer service is outstanding. Everyone was so helpful. I will definitely be ordering from this website again.
Tip for consumers: Clothes fit great, quick outstanding customer service if you have any questions and such cute fun items available.Ask Brittany about Tobi
I ordered from this website and bought a cut out teal dress. It arrived and the quality of the material was just awful. It should of had cut outs just under the boob area instead the cut out bits were sat where my boobs were showing off my bra. Not only that but it was soooo short and there was no stretch in the material at all! I wouldn't go as far as saying it felt like cardboard but you get where I'm going with this!Very badly made and of course looked nothing like the picture! Don't waste your money. 50% off for a reason!
Tip for consumers: Don't waste your pennies!Ask Abbey about Tobi
My 19 year old daughter was so excited to receive the dress she ordered for her upcoming formal and the wrong product arrived. When she tried to get the issue resolved the customer service rep told her that the original dress ordered was no longer available and that she should sent the incorrect item back and would be refunded for the cost of shipping the return and the cost of the original item. Tobi not only charged her for the original dress but charged her for the incorrect item and they will not acknowledge that they have done this and she has proof. Everything is handled online only and there is no way to call customer service. They don't deserve even 1 star as it does get worse than this. Poor customer service!! What kind of company wants to stay in business if they don't make themselves available when they are in error??
Tip for consumers: don't order from this company!Ask Linda about Tobi
I recently bought Along the Boardwalk, Don't Mesh with Me, and the Erykah Maxi dress and I adore all three. I received my package quickly and neatly. I was surprised by the unique materials of all three garments (they have a nice thickness that is still flowy). My only qualm was that I needed to get the straps on my maxi adjusted, because it hung off of my in the worst way (size small, I'm 5'1" with a very limited bust).
I always get compliments on my dresses and just feel good in them overall.
Thumbs up, Tobi!
Tip for consumers: Use the 50%, 40% off and stick with the free priority shipping.Ask Fania about Tobi
For Christmas, I ordered two items online from Tobi for my Granddaughter. Two unexpected things happened. They offered $50 off on a first-time order, but did not deduct the $50. I paid anyway, because I knew my granddaughter wanted the shirt and sweater. When the garments arrived they were stuffed like rags into the smallest plastic bag you could imagine. Small enough to fit into my mailbox. The shirt looks cheaply made, but the sweater looks okay.
I don't know how anyone can give this store 1 star because it is incredible. I am always super worried when I online shop because you never know the quality of the product. Everything I have ever bought was great quality. Shipping is so fast. I receive my product within 3 days from ordering it. Their customer service is the best I have ever dealt with. They accidentally shipped me a product in the wrong color. I hadn't contacted them back for almost 2 months about it because I was so busy with graduate school and traveling and when I did finally contact them they were so helpful! They have a great variety of clothes. Although it is more expensive than stores like forever 21 and charlotte ruse, the quality is much better. I highly recommend.
I've shopped on Tobi website many times and it has been absolutely great. It has every type of clothing and the costumer service is fantastic. Every time i order something it ships the next day and is at my house in 2 days. When you email them asking a question they respond in minutes, not to mention being super friendly. They have discounts all the time and free shipping and returns. I don't see why people would not like this website.
Horrible i bought a dress and a jumper quality was cheap and their pricess are too high for what its worth wouldnt recomend it i had to return it dont waste you money wish i wouldve read this reviews before buying anything from their store
Horrible, horrible, horrible purchase. The straps for the body con dress I ordered was laughably loose, the zippers did not work the second time around, and the other skater dress I ordered was not even similar to the one in the picture. A total waste of my $50. STAY AWAY FROM TOBY AT ALL COSTS!
Tip for consumers: Stay away- my best adviceAsk Lisa about Tobi
Honestly can't believe all the bad reviews I'm reading! I ordered from Tobi twice, and both times were during one of their 50% off promotions. I'm pretty sure shipping was free too. The items were true to size and were pretty good quality for the price (very similar to Forever 21). It also took less than two weeks to get to me. Anyone complaining about the quality needs to realize that a $10 top won't last forever.
Tip for consumers: Only buy when they have a 50% off promotion.Ask Rachel about Tobi
I've ordered from tobi.com twice. The clothing looks fantastic on their models but keep in mind that the clothing which loots great on their "super thin, no boobs or butt caucasian female" models will not fit that way on the average person at all. I am 5ft, and quite thin, my size is always xs, however for tobi i buy a small because their sizes aren't normal. Now, their shipping speed is quite great, I live in Canada and got my order within a week. Furthermore, for my second order it said shipping information wasn't available so I emailed them but never got a response. However, I facebook messaged their page and got a response within 2 hours. However, when my first order arrived the button on it ripped as I went to go try it on for the first time. Needless to say, I was disappointed. The material is average on their clothing, and therefore their clothes are a bit overpriced. You can shop at tobi.com, but be careful!
I was really nervous because I saw reviews of sizing being off or having issues in general, but thankfully my clothes arrived really fast and they fit perfectly. Don't know what would have happened had I needed to return them (that scared me). I ordered true-to-size and it fits fine (for a skirt and crop top).
I was very nervous to order from Tobi after I read a lot of bad reviews. But, the 50% off your first order deal was so great & I found quite a few items that looked really cute, so I just decided to go for it. I ordered 6 items & got my 50% off by putting in the code (keep in mind, I don't think you get half off on things that are already 30% off). I spent over 100$ so shipping was free. Everything arrived in the right color and right size and looked pretty much like I imagined -- definitely not great quality but I feel I got exactly what I expected from a discount store. Every fit true to size & I'm really happy with my order. My advice is just be smart about what you order. I mostly went for cute but pretty simple items that would be hard to mess up. I will definitely order from Tobi again. (Also shipping was right on time. It took about 4 days to get my clothes delivered to the Midwest in US.)
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