150 Reviews for Tobi.com
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I haven't actually purchased from Tobi, but I was looking on their site and saw a romper that I already bought from Sheinside.com (another hit and miss place, but at least the prices are good) for like, $20 or something on SALE for $50, marked down from $75!
I am 5'4" and I ordered a small See Me Sequin Bodycon dress. The shipping was great, but the dress was horrible! A wear a 4 in jeans, and I'm 115 pounds and this dress does not even cover my underwear! You CANNOT walk in this dress without it riding up above your waist like a shirt! Do not waste your time or money on this joke of a website!
Terrible! So I ordered a skirt and about a week later they sent me an email saying it is out of stock, even though it was still advertised on their website! for about 3 weeks I have been asking for my money back but according to them 'I wasnt charged for the item' when I clearly checked my bank details and they have taken the money from my account. Terrible customer service and I wish I had listened to my friend when she told me that when she ordered from Tobi they sent her a completely different dress!
Im appalled from this website and they should close down.
i bought this dress: http://www.tobi.com/product/56713-tobi-out-of-bed-maxi-dress?color_id=79169
and i would like to say a few things:
first, the servise on my case was nice - they respond very quickly and with curtesy but to be honest i realy didnt need many thing from them.
everybody here say the quality is bad and they are right but to be honest i didnt expect much - in the description they said that its polyester so i knew that i wasnt going to get hight quality fabric.
i live in israel and the dress arrived in a week wich is great! i was very pleased!
and one last thing - i ordered M size and it was great on me and i am usialy M but it is a bit tight so be carful.
in conclusion, it was an ok expiriens for me. if you want here is a couple of tips:
buy only on 50% off - this is the true price, dont expect much and know that the sizes are small so take that in mind.
Good luck :)
Tip for consumers: Only buy on discount!!!Ask Yaharin about Tobi
I ordered a few dresses from them before... and they were really bad quality and they charged an expected import fee with no disclaimer included... i decided to give this site one more chance lately and got it shipped to a usa address and the item looks nothing like it did in the picture.. i am pretty dissappointed and i dont recommend it
Tip for consumers: dont use it unless u are willing to risk itAsk cey about Tobi
The worst quality of clothing I have ever purchased!! One of the shirts I ordered was not even completely sewed, looks unfinished and unwearable. I am unable to return it because it was final sale! Another shirt broke the FIRST time I wore it! Horrible service and quality especially considering the prices they charge. Unacceptable! I will never purchase from them again!
I just received my Tobi "double the charm" dress in black. I was worried when ordering as the TOBI reviews were terrible. I should have listened. The dress is very cheap material and it is completely see-through. I will have to get a black slip to wear under it.. Quality definitely not worth the $64 they were selling it for. Luckily I used my 50% and got it for $32 which is still way more then it's worth.. I am not going to bother returning it but I would not purchase from TOBI again. On a good note, the customer service was great when I wanted to switch sizes before it was shipped.
Tip for consumers: Very cheap clothing. Will probably only get one wear out of it before it rips.Ask Sadie about Tobi
I am 5'6" and 95lbs. I ordered a dress in a xs based on the information they provided. I paid for expedited shipping as well. The dress wouldn't even go around rib cage!!!! It was freaking unbelievable how small this dress was. The information was way off, and I spent all that money to get it shipped before my trip out of the country for no reason. Not only that, but I don't have the funds in my account to place a new order for the exchange, so I'm just kind of lost as to what to do at this point. Never ordering anything from them again.
Tip for consumers: Spend your money somewhere else.Ask Victoria about Tobi
I ordered a dress that fit me perfectly, but was wayyy too short. It was a maxi dress, I ordered a Medium. The model they showed was 5'7" and had heels on with the dress so I thought I would be good to go. I am 5'6" and when I tried on the dress it was 3 inches from the ground still. The photo they showed was VERY deceiving. However, the shipping was very fast. The material was very thin as well, but would have been fine.
Don't not buy if you want cheap, worn out looking material. A size medium is like an extra small and it doesn't look like it does on the website. Shipping was Fairley fast but that's were the good ends. I am vary disappointed that I bought a $20.00 pair of pants that look like children have sown it. Even the tobi tag Is sown only half way on. I will not be buying from this store again and now I have a 20 dollar pair of pants the I cant even wear smh -.- I wish I could rate this negative.
Tip for consumers: Save your money a buy from forever 21 Charlotte Russe and stores like that are know to have good quality clothes for less.Ask Karin about Tobi
I was worried after I placed my order and then read the reviews afterwards and saw what people were saying. However, I had a great experience ordering from this company! I got 4 dresses for $100 using the 50% code, and they arrived in Florida in 3 days! The quality of the clothing is obviously what you would expect for the price, but everything fits great in an XS, the dresses are lined, nothing is see-through or too short, and everything looks exactly the way it did online! Very happy with my purchase and would definitely use this site again.
I ordered 3 items from the site and was unfortunately very disappointed. All three dresses were very thin material, completely see through, and they're charging 30+ bucks for them without the 50% off, are you kidding me? Horrible dissatisfied... but at least they accept refunds I guess. I thought they looked SO cute online. Not at all once they arrived. Aug!
I only gave it 2 stars because my items came super fast (within 3 days).
Tobi customer service is CRAP!
They request from customers things they cannot provide since banks in the world do not work as they work in United States.
I wont buy from them again!!
Tip for consumers: Do not buy from this siteAsk NINOSKA about Tobi
I am very pleased with my purchases from Tobi every time I place an order. There were a few instances where I had to return some items but did not run into any problems returning the merchandise. The money was always returned to my credit card within 3-4 weeks. Some people mentioned that the material is cheap. You get what you pay for. Of course, if you get a $20 shirt it will not be high end quality. I got a few dresses/shirts and loved them. Last time, I tried returning a dress I could not print a return label. I e-mailed Tobi and got a response within 20 mins. I was advised that there is no return label for international purchases (I am from Toronto and the merchandise comes from San Francisco). Overall, great experience and no trouble!
I´m from Rio, Brazil and the first time I bought clothes from this store I payed the shipping because I wanted to get my stuff before I traveled and eveything arrived perfectly in ONE WEEK. I don´t recommend anyone from Brazil to buy as much as I did because the taxes were ridiculous, it cost about the whole purchase and I bought a lot of stuff, but these taxes I payed had nothing to do with the store Tobi. I did have to adgest a romper (because it was too long) and I could have gotten an XS on maybe two items but it´s nothing that a belt can´t fix. The seconed time I bought from Tobi I had the stuff delivered to my dads hotel in The U.S. and funny that the stuff I bought the seconed time around I actually thought they could have been a little bigger once I saw them but when I tried them on I liked how they fit. No need to say that I love shopping at Tobi but only with the 50% discount code. I wouldn´t have payed full price for any of the items.
I would give them ZERO stars if I could. I spent 100$ on their site and hated everything. I bought some sandals that cut up my foot and I've been injured limping for two days now. I emailed them and returned everything they said they would give me store credit and never did.
The clothes is cheap material from China. Don't waste your money here you're better off buying clothes locally
I've ordered from tobi 6-8 times. Every single time my order has arrived within 3-4 days (and I live in the East Coast). I love their clothes and everything has fit me great, except for a maxi dress that was super long but that's because I'm 5'1. I don't know why people give tobi such bad reviews because I've never had a bad experience and I love all my clothes from there.
I had a return and couldn't get their return label to print. Tried time and time again. They wouldn't respond to the 3 emails I sent them. VERY FRUSTRATING. Finally they responded and said all emails were going into spam. Was that my fault????? And why didn't the return label print. After a lot of waste energy they gave me in store credit. As if I want to shop there again.
Stay away from them. They are very unprofessional. And a lot of their clothes are stiched lop sided.
This site is full of lovely clothes and new clothes are added very often HOWEVER I ordered a dress for my birthday because I loved the look of it and it took ages to arrive. When I finally did receive it, I was happy with the dress but then I wore it for my night out and within the first half an hour of wearing it the zip broke!!!! I couldn't fix it so was walking around with my back on show and felt stupid and embarrassed, it ruined my whole night as it was my birthday.
They first shipped the wrong order.
The right order came 5 days late and I had to return the order they messed up.
Then the clothing didn't fit, the dress I ordered was sooooooo short not even tunic length and it was advertised as a mid thigh length dress.
I return the order...again.
A month after they received the return... I have not been refunded.
TOBI has the WORST online shopping experience.
I bought a dress from Tobi and I am super pleased with my experience. Honestly I was a little scared considering everyone's terrible reviews but my package got here SUPER FAST. I ordered it on a friday I think and it was shipped to me by that following Wednesday. My dress is fabulous and there's nothing wrong with it. I will definitely shop from tobi again!
I never write reviews but I got to say..i feel bad for anyone attempting to buy from this site and be hopeful they will be happy with their purchase. Not only did the promo code not work, but they canceled my order without my authorization. Dealt with one idiot after the next and gave up
Took me FOREVER to deal with a MISSINg delivery from Tobi.
Took me FOREVER to get a refund.
Recently realized that they DIDN'T REFUND the full amount. Absolutely ridiculous and illegitimate.
I ordered from here despite the horrible reviews because I LOVED one of the dresses. Everything came with free two-day shipping and the quality was better than I expected. Everything fit will and nothing was oddly short. One of the items that I had ordered was out of stock, but I received an email letting me know.
Be sure to read their size chart. Compared to other companies their clothes run small, but the clothes are accurate to their sizing.
Also, if you don't REALLY look at the pictures, you are more likely to be disappointed. By really looking, you'll be able to tell that a sweater isn't going to be as thick as you imagined, etc. (you can also look at the material).
I've never experienced an unprofessional site such as this one. I ordered two dresses, was charged for two and only received one. I emailed their help address expecting to receive some cooperation and no response from Tobi! It's been a week. Won't be shopping with them again.
I've ordered from here a couple times. My stuff always comes within 5-6 days. They once sent me the wrong size in a dress I bought, I emailed them and received a response within literally two minutes; they sent in a request to ship me the dress in the correct size and gave me a prepaid label to return the wrong dress. I wasn't charged anything and they were very apologetic. I'm not sure why all of these people have such bad reviews but their customer service was awesome and quick to respond.
I ordered two dresses online before reading the reviews, and seeing all the negativity scared the crap out of me. However, the experience wasn't terrible, but definitely not the best. I used their 50% off promo code which worked just fine. However, about one or two days later, I got an email from them telling me that one of the dresses I'd ordered was actually out of stock. This means that the item was up on the website for days after already being out of stock, something apparently a lot of people have to deal with and that is definitely and issue they need to fix. I told them it was fine as long as they didn't charge my card for the extra dress. I noticed one of the dresses I ordered had come back in stock in the mint color I wanted, so I asked them to change the color of my dress since it hadn't been processed or shipped yet, and I got a prompt response from a lady who said it was no problem. A day later I get a notification telling me that my items have shipped, and I realized they messed up. They had added on the same dress in a different color so I was getting two of the same dress, and being charged for them both. WRONG. So I emailed customer service and they apologized and said I'll just have to return the extra item when it arrives and they'll credit my account back, and gave me an extra 50% off code for my next purchase. My package came on time, and the dresses were fine, but I do think their sizes run a little bit small. Normally XS is my best option because I'm pretty tiny, but this one was a little snug.. something I never have an issue with. I decided to keep my dress anyway and ship back their mess-up, and less than a week or so later I got a confirmation email from them, and soon after my bank account was credited.
I don't think the clothes are terrible quality, but I don't think anyone should EVER pay full price for anything on there, they are pretty much worth their 50% off price, so you are basically paying full price. It is quality similar to F21 honestly. So all in all, I think their customer service was fast through email, but the lady messed up. They are trustworthy, but they need to get their website fixed so out of stock items aren't still being listed. And unless it is 50% off, everything definitely is overpriced. Be careful with sizing -- I do think it runs just a litttle bit small.
It really surprises me how many people had such bad experiences with this site. I bought fifteen items of clothing and received the package in less than a week. After opening and trying on all of my new clothes, I found that I needed to send back four items due to size issues. I emailed the help address on their website and within 24 hours had a response answering my questions. After sending the package out and waiting a few days, I emailed once more to be sure that they had received my returns and, again, within 24 hours I had an extremely pleasant and informative response.
As for people complaining about the quality, I personally feel that I payed a fair price for the items I received. As it was my first time shopping on Tobi, I was allowed 50% off my total purchase, leaving each item of clothing to be about 25-30 dollars... About the same as I would spend at a store such as Forever21.
Overall I am very pleased with my purchase and will definitely shop there again.
I hate this website!!!!!!!!!! Sure, a lot of their clothes are cute. But when I applied my promo code to receive 50% off my order, they only took off ~36% WTF!!! That is such a random number. The promo code said "50% off entire purchase." It didn't say anything about exclusions. Soooooo sketchy. I ended up paying $10 more than I was supposed to.
Secondly, the quality of the clothes is horrible. So not worth what I paid for. For their high prices, I would imagine great quality. But I guess I was wrong.......
Also, their customer service sucks. There is no phone number so you have to communicate with them through email, which is not very effective when you need urgent help.
This website deserves to be shut down! I am never shopping at tobi ever again!!!!!!!!!! and I am warning all of you to not shop there either. You're better off shopping at forever 21.
I have only had one experience with this site and it was a lot less than ideal. After several days of frustratingly trying to purchase several items with them dotting in and out of availability as I waited for responses because my 50% off code was not sent through. I had several problems with the pages redirecting me for no apparent reason, and was told that items I had purchased were out of stock and would not come back (via CS email) only to have them reappear and deal with adding, rechecking the site etc. They then refused to send me my 50% discount until I had connected through facebook - except that i already had so that was not an option. Again I got automated responses and eventually all my items in the bag were out of stock before tobi had even had an actual person respond to help me. There was about 5 or 6 emails I sent them during this time, everytime only receiving automated responses and a "how was your experience?" response which is all the more annoying.
The customer service was very poor and clearly automated, so I was already quite frustrated however I went along with another try at purchasing anyway. Upon using my code and having the items sent out I found they had not applied the discount and I had been charged in full. These were items I only wished to purchase because why not when they are half price. When I emailed this I was advised to wait until my purchase arrived as some of the items cannot be returned?
It took a long time to receive my order and when I did the quality of clothing was very poor. All items were size smalls but some looked about 2 sizes too big for me while others were incredibly tight. One jacket was not even there! I was very happy with the pants I ordered though, and one of the cardigans was ok. I enquired about returning the other items about a week later and about my money back for the discount refund.
As it happened, the pants I loved were such poor quality within a month they had disintegrated and looked so sloppy I could not wear them. Sadly, not realising the limit of time I had to return the item (due to the long wait to receive them but also I take a partial blame for not thinking about this sooner). Because of the time between they refused to allow me to return items which is understandable. I therefore requested a refund on the discount they gave me which didnt work (it is worth mentioning this was about $100USD it would have saved me, if not more) and about refunding me for the item they had forgotten to send (a $66 trench coat).
I received a response simply saying that unfortunately due to the time frame they could no longer accommodate missing items. but "Thanks so much!!" although it had been several weeks since the return policy had passed I had mentioned this item immediately upon receiving my package and it was not followed up on by them. They refused to refund me the trench coat or my 50% discount but gave me a $66 store credit to use and (i am presuming) I could use the 50% another time.
I was already frustrated by that experience (which was last year). However I saw a particularly lovely dress the other day and my store credit would cover the costs, so I enquired as to how to retrieve my $66 store credit while making my purchase. To this I received an email saying as 9 months had elapsed since then my credit had expired - I was never told it had expired and I wasn't exactly rushing back to buy more stuff after last time, so because I had not found something else to buy so quick I was denied my store credit too.
Appalling site to buy from, I saw where my faults were (i.e. I should have followed up more actively on refunds rather than thinking mentioning it once or twice would be enough) but I faced every single set back. The two clothing pieces I liked hardly lasted at all, and all the rest sit in storage unused because nobody wanted to buy them once they realised the quality. I spent over $300 and it was the worst purchase I have ever had.
I recently bought a dress from Tobi. As it was my first purchase I got the 50% off. So the $46 dress I received was only $23, I was stoked. I could have easily fit into a medium but went ahead and bought a large because I'm pregnant and I'm starting to show. I also like how they tell you what the fabric is made out of so I was more keen on getting this dress because it had some spandex in it. I bought it on a Friday and received it in my mailbox on Wednesday. Quick shipping, no issues whatsoever. I will definitely be buying from them again. 100% recommend!
I was deeply disappointed with my tobi.com experience!
I wish I had read reviews before purchasing!
I'm just glad I didn't spend more money than I did,
Material was cheap horrible quality and I ordered an AUS/UK size 10 and it barely fit my petite size 6 sister.
Plus one of the shirts I wanted was removed from my order without my knowledge, I wasn't charged for it but i only found out when my parcel arrived with a sorry note and a cheap necklace to try make up for it.
Tobi looks like a good website, but I'm telling you as a very experienced online shopper to steer clear of this site, i was dragged in by the cheap pricing and 50%, and essentially I got what I paid for.
I've previously ordered from Tobi and had no problem with it. However, the most recent time I ordered, I opened the package addressed to me only to find someone else's completely different order inside. After a few emails with the TobiCare team I discovered that they would not send me my package until they had received& processed the one that they had mistakenly sent me. About 2 weeks later I FINALLY got the right package in the mail. Low and behold, majority of the stuff ran too short/small so I needed to send over half of it back. By the time Tobi received my return package their "30 days past original shipment date" return policy had expired and they sent my shipment back to me. I was not even allowed to Exchange the items that were still in stock for different sizes. This is over $150 in clothes that don't fit me and I have to keep because Tobi penalized me for their mistake. I will NEVER order from this company again.
I made my first order with Tobi about 2 weeks ago. I finally figured out how to activate my 50% off so I figured that I would give it a shot. My order arrived promptly. However, the quality of the clothing was deplorable. I really could not believe how cheap the material was. I got everything half off and still felt ripped off. I can't imagine how I'd felt if I had paid full price ($61 for a maxi dress in cheap t-shirt material). Also everything ran super SHORT. I am not sure if Tobi is a petite specialty site, but I am 5'8" and both of the short dresses I ordered failed to cover my lady parts. The maxi and midi I ordered stopped awkwardly short as well. I have returned 3/4 dresses. The only reason I did not return the last one is that it was a final sale clearance item. I plan to give it to my friend who is of similar build, but is shorter. The website reflects that they have received the returned items and my account has been credited. Unfortunately, that money has yet to hit my bank account. Maybe that is a delay with my bank/debit card. Hopefully the money will post soon. I will not shop with Tobi again. I think I will stick with ASOS. At least their items are accurately reflected on their site.
After reading so many terrible reviews, i was terrified (i'd already ordered a dress). To be fairly honest, nothing went wrong for me! I live in Australia and it came a week before i expected, it fits great (not much support in the chest area but easily sorted out) and i really can't complain!
I'm so glad nothing went wrong and i hope everyone has as much luck as me
So the reason I gave Tobi.com 4 stars was because I first ordered a pair of bell bottom pants on Friday night and over the weekend they became out of stock, then Monday I find out my order has been canceled due to it not being in stock and I got an email from a representative and they were very informative and answered me quickly. So I saw another pair of pants I liked the Avant Garden Pants and decided to order them because I still wanted a pair of bell bottoms. I ordered them on Tuesday and my order got processed so quickly and shipped through USPS First Class Surepost or whatever and it actually came on Thursday (4/3), today. I live in New York and the package came from California so that was so quick! I recommend ordering from this site, especially because of the 50% off and the great items! I love the pants and just tried them on and got them in a size S and they fit perfect (I am a waist 27 usually). Anyways A+!
Terrible site, ordered for the first time and will never again. I bought clothes from them and then when they arrived I washed them and one of the tags leaked onto all my whites, explained it to "tobi care" and they said since it was washed they couldn't do anything about. Terrible Service, would not recommend.
I ordered something and they said they had sent it, but then several days later received an email saying they had canceled my order because they didn't have it in stock. Deeply disappointing.
I have ordered twice from tobi.com. Both times the sizing was accurate to what I wanted and it was shipped on time - no problems. My only concern is how cheap and poor the material is used. I tried my skirt on for the first time and the zipper broke. I ended up having to spend more money to get a new zipper put on. Although it was $35 with the 30% off, it was still too expensive because of the poor quality. The dress was poor quality as well.
One of the best shopping experiences I've had online. After joining the site, I got a discount code which brought my total to under $30 for a great pair of flats. They arrived literally 3 days later and were exactly what I expected. Can't wait to shop again!
I was wary about using this website, given all the reviews. However, I have no major problems. I did order, using the 50% order, and was rather surprised with the prices and at how cheap it was; also, the free shipping to the UK. I placed my order on the 3rd March and received it today, the 11th, so there was no problems with the shipping time. However, the only downside was I ordered 3 things and when I received the email to say it was dispatched, one of my items was not dispatched with it (I was not charged for this). So when my package arrived, I was surprised to see a bracelet (which I did not order) was included and attached to a note that said sorry for any inconvenience. It would have been nice if Tobi.com had emailed to say that I was not receiving one of the items, but apart from this, I will use Tobi.com again the future.
I really like this site, I ordered during the 50% off store wide sale, so of course I ordered a few things. I spent about 200$ between 2 different orders I placed. The first one only took 3 days to get to me! 3 DAYS! I was super excited of course when I saw it at my door! I was a little hesitant and worried because of all the bad reviews but I noticed that the majority of the bad orders/reviews were from over seas. I reside in the US and can say the quality was what I expected, it is comparable to forever21. Which I'm okay with because during the sale that is around the same price I paid for my items. I would order again, but only during a sale. Some of the items are a little sheer as others noted. And I ordered two jumpsuits which looked incredible on the site of course, they are the same as in the picture but again, not amazing quality. The fabric is just "bleh". But I can say I got what I paid for, not bad but not the best. The hems are good, no loose threads or weird off-putting seems like others noted. I can say I like the items I received but again, not my fave.
Would not recommend - Very horrible experience ordering with Tobi. I ordered a dress and it was extremely poor quality. The dress has a see-through band that goes around the waist, and it doesn't even line up at the front! I did not want to pay to return it so I will have to keep this dress or spend more money to alter it.
The clothes may look cute online but don't be fooled, they are very low quality. I recommend you spend a little more and go elsewhere.
Reading the reviews of this website I was very unsure of buying anything. However taking advantage of a 50% offer I purchased 1 item. Although stated on the website there may be a "small" charge for handling I thought it's one small dress so it would probably be no charge or a very small one. £12.50 I now have to pay on top of what I paid for the item!! This is a massive con and a complete rip off! I don't want to risk not paying and my item not being refunded so I feel I have no choice. Do yourself a favour and stay away from this awful site! This dress better be worth it when it arrives!
I don't usually write views for anything, but I'm making the effort to with this because I'm so appalled at the items I received.
I ordered a playsuit from the site and on opening the package, the zip came broken. After paying a huge customs charge (which i was unaware about as tobi does not make this clear on their site), I now have to return it and wait for my money back.
In addition to that, the shorts I ordered don't fit me despite me being a size 8 on bottom with a tiny waste. I just about squeezed into these high wasted shorts, so if you do for some ridiculous reason decide to order from this site, air with caution and order a size above WHATEVER YOU DO. The sizing is completely wrong.
I also bought a bodysuit which i'm unable to return as specified on their website, but again the sizing was wrong and the neck hangs well below my chest.
After spending about £100 including the customs charge, there is only one top which I want to keep.
I really do not recommend shopping on this site- I stupidly didn't look at the reviews before purchasing, but as you can quite clearly see, a LOT of people have had similar issues. Save yourself the money and hassle!
I received my order today. I am in the UK and it took just 12 days to arrive with standard free shipping which is great! Three out of six items are great, the other three not so much! I will list them here:
Aubrey Twist top - lovely!
Play Hard top - quality thinner than expected but love the print and shape so I will wear it
Lone Wanderer sweater - ordered this in both colours. It's not great, unfortunately. Probably suit a shorter person better, it just looks wrong on me. Quality is fairly poor, wonky stitching etc
Harlow tunic - I love this, it's like an open knit sweater and drapes nicely
Studly Greta tunic tank - again this is ok, I think I ordered the wrong size so won't be able to wear it
I ordered at 50% off with free delivery so I suppose I got what I paid for. Would I order again? No I wouldn't. I would much rather pay twice the price for better quality. It would not make sense to return the items I don't want as I paid customs fees and would have to pay international postage. I'll give them to friends who might get wear out of them.
I was really worried and nervous to order stuff from this site because of the horrible reviews but I did it anyways and I'm so happy I did! I ordered my products on Tuesday afternoon and received my package on Friday.. my products we're exactly how they were in the picture and were what I wanted. I absolutely love this site and I would recommend shopping here! Can't wait to order more from this site :-)
I ordered an item on the 11th Feb and it was shipped two days later. Customer service was excellent and I was surprised that I received my package eight days later since I live in Australia! After placing this order I looked at reviews and was surprised that this site had really bad reviews since my experience with tobi was great.
I ordered many clothes from this website after seeing it advertised through Facebook, I was waiting about three weeks only to receive a notice saying I have been charged £14.75 for delivery money the other side has not been paid and a customs charge of £8.00 - I am absolutely appalled and have just contacted Tobi asking for either a refund or them to sort this out!!
Long story short - I bought a hoodie last week and never heard anything from them. I checked my account yesterday and it said they were processing my order. I check my credit card and it was charged so I assumed they were preparing to ship my order.
Today, I checked on my order again to see if a tracking number was up and to my surprise my order was cancelled. No email or notification what so ever. The item I had ordered was out of stock. Yet my credit card was still charged.
I immediately emailed their customer service and they respond by saying they don't have any orders under my email and if I had used a different email. They were unable to provide any help whatsoever and basically told me they couldn't do anything.
I had to call my bank and dispute the charge. Never again will I order from Tobi.com. They are the worst online clothing company.
Tobi.com, if you ever read this, here are some suggestions to improve.
1. If you cancel an order a customer makes, please CONTACT them and let them know.
2. And don't charge them if you have no intention of shipping them their order.
3. Better customer service. If you make a mistake, fix it. Don't tell your customer "there's nothing we can do."