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The company's reputation presents a mixed picture, with notable strengths in product variety and fast shipping, as many customers express satisfaction with the quality and fit of their purchases. However, significant concerns arise regarding customer service, with frequent reports of unresponsive support, issues with returns, and dissatisfaction with the quality of some items. While some customers have had positive experiences, the prevalence of complaints about misleading product representations and unprofessional service suggests a need for improvement in customer communication and product consistency. Overall, the brand could benefit from addressing these customer service deficiencies to enhance its reputation.
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This is another copy cat clothing site that gives you the classic bait & switch - photographs of gorgeous, well made dresses on the website that look nothing like the product you receive. Return policy on the packing slip states 30 days which they refuse to honor, citing the 10 day policy on their website. (Then update your packing slips.) Don't waste your time or money.
Tobi wedding dresses are made for your dreams. Our collections adapt to women of all shapes and sizes, ensuring that you walk down the aisle in a style that expresses your unique personality. We're passionate about design and offer an unmatched quality of craftsmanship, at prices that have yet to be matched.
Great price, quick delivery & very helpful custmoer service. Would happily use your shop again and again. Would definitely recommend
Excellent company. Delivered early. Clothing was well packaged and at a good price. Recommend them.
My favorite website to purchase from. Always good experience to buy with. Feeling very safe with the products and the deals.
Great, fast and honest. Smooth communication and swift delivery. Highly recommended. Amazing customer experience and very quick service.
Great service, everything is perfect here. Ordered here many times, all clothes are of high quality, delivered quickly, site managers are always in touch with the customer.
A wide selection of stylish clothes)
Prices pleasantly surprised) I will keep track of new products and promotions!
Thank you!
The dress I ordered was very poor quality and did not look like the pictures on the website at all. All of the edges were frayed and there was a hole too. They also left the original tag from their production company, which I thought was a little lazy for the price I paid. I really did have high hopes, but they were a real let down.
I have ordered a couple gowns! Each have been more Beautiful then the Next! Had to make a return also and as long as you follow the policy it will be a smooth process. Shipping is very Fast! Customer Service was very Helpful very happy with all of my purchases and will refer to friends & family!
Tobi's customer service isn't professional. They failed to send my return but they will accept their return items. They will email you saying it takes x amount of days for your return to hit your bank but lie. I'm still waiting and by now it's been 6mo+
Tobi is HORRIBLE. Their clothes are very low quality. Nothing looks like it does on the site. Some pieces are literally not even wearable -- cut so that you can't raise your arms or so that even small boobs fall right out. The clothes aren't smartly made. They do not offer refunds -- only store credit. The customer service team is a bunch of straight up jerks. Like, they're mean to you. Seriously, steer clear and choose any of about 1,000 other fast fashion sites. This one sucks a lot.
Perfect dress. The material very highended, the color as expected. The size just perfect. I love it! Totally worth waiting for.
I wish there was more clothes options. I also think there should be an app
Great amazing great cool fun hard stressing me sick
Shipping was on point. Follow return policy easy. Some of product does not look as expected. Cute design.
Amazing! I look mad hot in my dress so thanks guys
Easy website to shop on, and shipping was fast and in good condition. The dress itself was stiff and not the greatest but still super cute
Good overall no complaints! Dress was to size and colour was as advertised
Super great! Came earlier than expected and looked just as pictured!
Answer: Anywhere from 2-4 weeks depending on customs. We always try to ship within 2 days.
Answer: Please let me know what your question is. We have been trying to adjust the sitejabber setting.
Answer: Thank you, please let me know if you need any assistance.
Answer: Our international shipping goes through asendia, we quote 2-4 wks, because of customs. It could come sooner.
Answer: You should definitely use a measuring tape and measure your bust, hips, etc. Then compare to the size chart! :) I did that and ordered a large in everything and it fits perfect for me!
Answer: Contact customer service and tell them, this happened to me before using a few other websites and they told me to place the order anyway and gave me a refund for the items that were overcharged. Pretty annoying when you have a 50% off code to use and they mess it up!
Answer: With your best interest in mind, I would advise that you return in separate packages with labels from each order and watch it closely from beginning to end of the return so it doesn't slip through the cracks. Get a tracking number for each also.
Answer: I live in New Zealand and wasn't charged anything for taxes for my order!
Tobi is a "members only" online fashion boutique that sells a full range of discounted women's clothing: dresses, handbags, leggings, denim, and so on. Tobi is based near San Francisco, California.