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Tidebuy
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TidebuyReviews 1,627

4.0
tidebuy.com

Tidebuy Reviews Summary

The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over delayed deliveries, unfulfilled orders, and difficulties in obtaining refunds. Many reviews highlight a lack of reliable customer support, with claims of unresponsive communication and unfulfilled promises regarding refunds. While a few customers reported satisfaction with specific products, these positive experiences are overshadowed by widespread allegations of scams and poor quality. Overall, the feedback indicates a significant trust issue, suggesting potential buyers exercise caution and seek alternatives to avoid similar disappointments.

This summary is generated by AI, based on text from customer reviews

service
400
value
391
shipping
398
returns
309
quality
388
Minnesota
1 review
1 helpful vote
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Nightmare
April 27, 2021

I order a dress from tidebuy in Champagne and it came in yellow! I had to argue back and forth with this company for a refund, still havent rcvd my money back. But on top of it all they PLAY lets make a deal with your money! They finally agreed to give me $90 back out of 150.00! DO NOT BUY FROM THIS COMPANY!

Date of experience: April 27, 2021
Florida
1 review
1 helpful vote
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Requested cancellation after no shipment was made for several days after I paid $40 extra for express shipping. Showed canceled in the system but still shipped and charged received a week after my event and now I have items I no longer need as the event has passed and I couldn't attend.

Date of experience: April 25, 2021
GB
1 review
0 helpful votes
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Placed an order, products didn't match pictures, sizes terrible. They don't reply. Con merchants!

Date of experience: April 8, 2021
Alabama
1 review
3 helpful votes
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Total scam
March 5, 2021

Never got a response email anything I feel places like this shouldn't be allowed to even be looked up by google its completely ridiculous... yall $#*! need to be ashamed 4 real I give u 0 stars stupid mf

Date of experience: March 5, 2021
Oklahoma
1 review
1 helpful vote
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Spare yourself the grief and NEVER buy a wedding dress from Tidebuy.com unless you are okay with it being made from extremely cheap material & differing from what you THINK you are getting. I purchased a wedding dress and when it arrived 2 weeks later, it was not even the same dress pictured online! It was awful! So cheap, quality was HORRIBLE, it had strings coming off of the lace, looked like a cheap table cloth. The lace was not even the same as pictured. I tried calling the customer service# multiple times through out the day, only to get a message that they weren't available. I emailed, and explained how disappointed i was with my dress, and that it was not the same dress pictured that i thought i was purchasing. Their response was: "We're sorry that you didn't measure yourself accurately according to the measuring guide on our
Website. Your dress cannot be returned but we will offer $35 for alteration fees". What irritated me is that
I SAID NOTHING about the fit of the dress! I WILL NEVER be purchasing from this site again! The picture below actually looks better than the real dress... the 2nd picture is the dress i thought i was getting.

Date of experience: March 5, 2021
GB
1 review
4 helpful votes
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Returned item
January 20, 2021

Do not under any circumstances order anything from this company of sharks. I sent an item back that was not to my liking. They have tried every tactic to stop from paying me back. I tracked the item to them with proof of sending and they claim that because I didn't get permission to send it back they will not refund the 40 pounds. I have reminded them that under British law I am entitled to a refund. I will be taking legal advice through the ombudsmen and any cost incurred by me will be costed to there company. I have never been so disgusted with a bunch of retail sharks in all my life. Once again do not give these robbers your money. They are sharks. Terry strange herne bay Kent England.

Date of experience: January 20, 2021
California
2 reviews
0 helpful votes
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Fraud charge
December 28, 2020

I have billed charge I didn't order and didn't receive. This company is scam. NO START!
Don't use this company. If you use once you personal information will be on their hand. They bill you for the item you never ordered.

Date of experience: December 28, 2020
Florida
1 review
1 helpful vote
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They are a complete scam that purposely hide their reviews because people complain about them. They try to "negotiate" how much money to return if you call them out. I am working to have their advertising turned off in google.

Date of experience: December 15, 2020
GB
1 review
1 helpful vote
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A scam site
October 22, 2020

I ordered a cardigan from there website, what I got after months of waiting was the nastiest piece of junk imaginable.It bore no resemblance to the cardigan I ordered and when I asked to return it they expected me to pay return postage. This site is a scam, and why they are allowed to operate on the web is a mystery. Stay well clear.

Date of experience: October 22, 2020
South Dakota
2 reviews
9 helpful votes
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Scam company also wigsbuy
September 22, 2020

Delete this company. Starting chemo so ordered Dolly Pardon wig in March received end of May. Not what I ordered smelly and disgusting. Sent back they received it in June. Took $20.00 off $75.00 price. After over 200 computer generated emails NO REFUND! Filed complaint with the California BBB... What a terrible company

Date of experience: September 22, 2020
Australia
1 review
1 helpful vote
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It's nearly 2 months i'm still waiting for my order, and i just received and email said they've been trying to contact me, and that is their first email, and said my order is still on hold becoz one of my item is out of stock, far out it really pissed me off

Date of experience: August 22, 2020
New York
1 review
1 helpful vote
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This company charged me over $100.00 for a dress that they never sent. They are nonresponsive. It has been 5 months.

Date of experience: July 8, 2020
Florida
1 review
3 helpful votes
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SCAMMERS / BEWARE
July 7, 2020

I purchased a 22" inch Silicone Doll on May 9th for $85.98 then got charged another $12.00 dollars a grand total of $118.00 I figured it was a shipping fee due to overseas. I just received my order 7/7/20 and it is not what I ordered. It was a very small cheap baby doll that can fit in the palm of my arm, and looks like it can be purchased from the dollar store. They use multi websites as we ordered from www.Paci-ria.com. Talking with my Attorney, they have an account there using out of Canada to retrieve American funds. We're going after them. These SCAMMERS messed with the wrong American's!

Date of experience: July 7, 2020
Florida
1 review
1 helpful vote
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Silicone dolls
July 3, 2020

I ordered two silicone dolls one girl Beatrice 17 inches and one boy eyes open 17 inches after many weeks I was sent a boy no hair 10 inches and a girl 10 inches no hair each rubber. I am very upset!

Date of experience: July 3, 2020
Texas
2 reviews
4 helpful votes
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I ordered on May 12. And nothing, can't leave the house to shop. You want to try and trust, but no you only get ripped off.

Date of experience: June 19, 2020
Maryland
1 review
1 helpful vote
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They Took my money never revived my order. I tried and tried to contact them with a sync response. Do not order and if you have a
S have been robbed as well contact authorities'bbn

Date of experience: June 14, 2020
Canada
1 review
1 helpful vote
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Undelivered goods
June 11, 2020

I ordered a lifelike realistic Adysson reborn doll on April 4th 2020!
Still not received.
I demand a refund of $130.11.

Date of experience: June 11, 2020
North Carolina
1 review
5 helpful votes
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Aka mix oko. We ordered a 22" doll with closed eyes and open mouth. The first picture is what we received. The 2nd is what we ordered The doll is barely 10". The company will not respond. The site says you have to email for a return address. It has been 4 days since I emailed and still no reply. I emailed after ordered to inquire about shipping information and never received a reply then either.

Date of experience: June 9, 2020
AE
1 review
15 helpful votes
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Aftr ordering and taking charge in my credit card, they said order not available. When i replied to cancel and refund my money, they did not reply at all for any update since May22! I'd like to believe that this company is real and true to what they advertise. But their way of communication is very very bad! They cannot reason that this is about the crisis! Everybody is affected.

Date of experience: June 1, 2020
New Jersey
1 review
2 helpful votes
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When I tell you Im beyond pissed is an understatement. Ya'll had a Flaming Basketball Comforter set for sale $47.99 and i got a duvet and two pillow shams, THis was a birthday gift. If i can give bad reviews all day on every website I WILL

Date of experience: May 26, 2020

From the business

Visual enjoyment for all. But wearing the best for yourself, focus just on you.
Here are wedding dresses of all kinds, all sizes and all styles.


tidebuy.com
Founded in 2010
+90