Ticketmaster

Ticketmaster is a scam. I bought tickets to a show that was then rescheduled for a date the following year that I can't make. You'd think I would just be able to get a refund in a situation like that. It's their "policy" that they don't offer refunds, you can only transfer the tickets to someone else (thank you so much for that privilege) or sell them back to Ticketmaster at a fraction of the price you paid. The evil empire of the music world, I'm never buying tickets from them again if I can avoid it.

I ordered tickets to a concert in August. They said they'd mail the tickets and I'd have them within 10-14 days. It's now December 7 (7 days away from the concert date), but still no tickets. They haven't mailed them (if they did, I got no confirmation email), and customer service won't answer or help unless it's 2 days before the event. Looks like I'll be screwed on $800 worth of tickets...

I recently attempted to cancel a ticket purchase for a concert scheduled for the end of March, realizing my mistake within five minutes of buying - I ALREADY HAVE TICKETS! So now I have duplicate tickets and a lot of money to pay. Despite the event being more than three months away, Ticketmaster's strict no-cancellation policy left me unable to rectify the error. This lack of flexibility and understanding for such a timely regrettable purchase was disheartening. I hope Ticketmaster reconsiders their cancellation policy to accommodate genuine mistakes made promptly after purchase. Customer service should be more accommodating, especially for events so far in the future."

Worst experience with ticket master. We got the wrong tickets and they will not refund us even though it was their mistake in the first place. They make it impossible for you to refund any sort of tickets even when it is not your fault. I am disputing the charges on my card though due to the fact that they never gave us what we ordered. If possible try not to ever go through ticket master.

Another great experience purchasing tickets through Ticketmaster for recent Bryan Adams concert. Charges are high everywhere. So I'm speaking just from my experiences.

Tried on my account and created 2nd account to buy tickets. Wasted over 30 minutes, No call backs after leaving messages. Called multiple times. Should be talk about 40% fee on tickets. I hate dealing with company every time and finally leaving a review on it.

As a lover of music, attending concerts is a life-changing experience. So when I stumbled upon this company selling concert tickets, I was overjoyed. While their website was easy to navigate and their selection was impressive, I did experience a slight hiccup in receiving my ticket via email. However, I contacted their customer service team a few times and each time they were extremely helpful and diligent in resolving the issue. It's great to see a company that not only offers amazing products, but also prioritizes their customers and goes above and beyond to ensure a positive experience.

I purchased tickets for a show that occurred on December 9 at the Kia forum in Los Angeles. The Red Hot Chili Peppers were a part of that show and they had an emergency and postponed their performance until March 2. Ticketmaster is refusing to issue the tickets to me, the buyer of StubHub tickets, even though they re-issued the original tickets to me. Essentially, I have no access to the March 2 show, and in fact, the original buyers can resell the tickets a second time if they want to. This is very frustrating and disappointing.

Bought tickets to a Nov 18 concert. Concert was postponed. Ticketmaster sent an email that refunds would be made after 60 days if concert wasn't rescheduled. It has been 60 days and there has been no announcement of another concert date. Ticketmaster refuses to refund, which is a violation of the terms established in their email. I am taking it up with my credit card company. IMHO, Ticketmaster is a criminal enterprise.

I can't post zero stars? I pay, including the "service fees." Ticket doesn't show up on the app. Says I should look under the My Tickets tab but there is no tab for such. There is a My Events tab but nothing is there. The Chat is worthless. Calling in and get a moron. Finally the guy provides a way for me to print my ticket. Why wasn't that available at first? Worst experience I've had in a long time.

I have never experienced such a bad customer service in my whole life. Such a business does not deserve to exist. Between the lies, the inconsistent answers, the empty canned responses, the interrupted calls... The staff openly lied/gave me wrong information, leading me to purchasing more tickets than I actually wanted. I honestly think that their staff is instructed to use shady tactics to extort customer's money. For several week in a row, they have tortured me psychologically. NEVER use Ticketmaster

I got a gift card only to find out that these morons only allow you to use it for certain events…. They even told me that my gift card might not be refundable…. I've been in sales for 15 years and I've never had a company tell me hey sorry we can't give you a refund. These people are scam artists and I will never ever ever be buying any tickets from them again. Do not be fooled by them. This is absurd and they deserve to hear about it! Ticket you are scam artists! Great job.

Ticketmaster will not credit my account for someone fraudulently using my debit card for ticket purchases. After numerous emails with Ticketmaster, they said they would escalatethe issue to their fraud team which they never did or had intentions of doing. My bank was contacted immediately upon discovery of this issue. I will get my money back. DO NOT use Ticketmaster period. They do not even deserve a star!

Ticketmaster advertised bundle tickets on wrestle mania date for three event bundle and failed to indicate that the tickets are not for wrestle mania! Not until I received my emailed tickets did I see that the tickets are not for wrestle mania! They never indicated what the bundle was for, however logic and the date would imply wrestle mania!
This was a birthday present so I immediately (moments after purchase) tried to exchange tickets. Three + weeks later, videos of the issue, photos of their failure to show that the tickets for sale on wrestle mania are not for wrestle mania: still no money back. Nothing but run arounds, transfers to different departments and more emails! I am utterly disgusted! They admitted to the error but insisted on proof of repurchase before refunding me. What if I don't have an extra $1200 to throw on tickets!?

I happen to have purchased tickets but as it was under my husband's name, I was transferred to a whole other department for more waiting and run around! Utterly insane!

We bought tickets to Gladys Knight for front area and got the very back row. The theatre was 2/3rd full we could have gotten closer seats. We were charged front row price! Total scam.

I was literally having a conversation with an agent who just randomly stopped replying to me out of nowhere when I was just trying to upgrade my ticket. That was literally the last good seat in that section, and they ruined my chance of getting it. Just terrible. Whoever came up with chatting via text and not telephone for customer service really dropped the ball. Just inconsiderate. This is my very first concert. What a distasteful experience to be welcomed to. Thank you for nothing, Ticketmaster.

Unhelpful company
I have an account I have used for years. Not signed in for awhile so I attempted to sign back in creating a new password. It asked for a verification code via my mobile which I entered correctly and everytime I refreshed page and entered the number it didn't send the code. I emailed customer support as stupidly there isn't a number for the UK in which they told me my number isn't on the Acc. They gave me a code to sign in only for it to ask for my password reset. This isn't what I needed but did it anyways. I decided to created a new account under a different email. This doesn't work either. I contacted ticketmaster on twitter (X) but they told me to email. Then I got frustrated and demanded they deactivate my account in which they said they can't and it has to be me that does it. So now i can't retrieve my tickets and I have wasted my time and my issue is still remained unfixed. I WILL NOT be using this ticket service again...ever. They didn't think ahead when they changed the security authentication as you log in. Completely unhelpful. I have been a customer of this company for years and never experienced anything Like it.

If I could give them 0 stars I would. I was told a supervisor would call in 1-2 days it has been a week. They took my tickets back for no reason, I was lied to multiple times. I was buy my tickets thru Ticketmaster but it won't happen again. They are horrible

Ridiculous hidden fees, only on ticket master could two tickets that cost $35 each turn out to be over $110 in total after fees

Bought tickets to the cavs vs magic game 2-24-24. I found out at arrival I had to transfer tickets to the seat geek app to use. While at the counter getting help from the cavs box office, I was told my tickets were already scanned / used. I then spent ah hour on the phone with ticketmaster. The woman was ZERO help and I was told I would get a call the next day. By now, the game was half over, but we were meeting 12 people from out of town and had to buy new tickets at the box office. 2 hours already wasted.

I didn't get a call back the next day so I called again. I was transferred twice and then another rep told me a case was never even filed the day before. She literally nid nothing at all. New rep was just as bad, but gave me a ticket #. Wouldn't transfer me to a supervisor, zero attempt to help. Their platform allowed a seller to double sell the tickets. Their platform helped them scam me and they will not do anything to help. I will no longer use ticketmaster and I urge everyone to take their business elsewhere. I will have to file a credit card dispute it appears. Stay away from this company for the fact that their service is trash if not for the fact it isn't a safe platform either.

Ticketmaster.com happy to sell tickets to people outside US, but when it come to resale, they suddenly require a US or Canadian bank account. Absolutely no valid reason for this discrimination. Just another rip-off. Their "Fan Support" is a complete joke (they don't appear capable of reading or understanding a question). They then claim to escalate - and nothing happens. Please avoid them - and artists, please use other ticketing agencies!

Tried to buy tickets today w/a presale code. The ticketmaster website wouldnt let me buy tickets so I called customer service. I explained I was in the process of trying to buy tickets but the site wont let me! They hemhawed around making me try different things like signing in and out and trying incognito mode to try to get their site to work! Nothing worked! They finally told me that pre sale was over! Whick was an absolute F**cing lie! Ticketmaster then just told me to go back on the sale day. WHAT F**cing good is that? Worthless scumbags

I ordered a ticket to the Jeff Dunham show. A day or two, I was told the purchase had been cancelled and I needed to replace it. This process was frustrating and difficult.