Customer service was superb, with replies to all my emails in a few hours. (in 11 reviews)
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What a nice sight it is to have another option, and a fast one at that. Thankyou for unlocking my phone, you were a superb service and very appreciated when you were needed
We've just returned home from the most amazing trip to Europe and had our phones unlocked before traveling. Now we planned on using local sim cards to keep in contact with each other so had no idea if this had worked until we arrived and tried the cards out. Everything worked excellently, thank you so much for saving us the cost of roaming, we truly appreciate the work you are doing
This the second time I've used this website.
The code is always sent out very quickly through an email. The first time I used the service I had some problems with unlocking but this was my fault and a quick email to CS sorted it. The second time I used the service my phone was unlocked on the first attempt and obviously I needed no help this time. All for a few euros. Very good service and will unquestionably use it again.
FINALLY....it's unlocked. Thank you sooo much, I've been trying to get AT and T to do this for weeks and it was always the excuse that it can take up to a month. A month to unlock a phone? When these people manage it in a day? What's with that. Take my advice, don't use your service people, go with an outside company like these, so much faster
One big fraud. Never managed to unlock my iphone 4S and they say they will give money back but never got it. Furthermore, my credit card was hacked after this transaction.
Don't say I didn't warn you.
Its easy to do, its cheap and its quick. You don't need to be an expert on phones or a tech genius to use the software, it's real simple. Switch your phone off, take your SIM card out, switch back on after running the app. When I got the email, I then got a pdf with easy instructions, this is because my phone couldnt be unlocked my code so i had to use the program. Then switch it,off then on again and itll pick up the new network. Done.
Terrible! Initially told me it could be done, then, having paid the money, receive an email effectively saying it could not be done. Went on ebay and it was done in 20 minutes. Avoid these guys like the plague. Have yet to discover if I get a refund or not.
Very impressed, although the code took longer than I had anticipated, hence the four stars. But it went through so I am happy to have the phone unlocked as cinglar were wanting an exuberant amount of money, almost as much as the thing is worth. So thanks unlock team and I would come back
Same as many others: took the money, could not unlock phone. No refund after they emailed me and said the refund would be 7-11 working days. 2 weeks has gone by. NO REFUND.
My master card has just been issued. Now I have charges for ebookers.ie taken from my account.
Tip for consumers: Don't even think!Ask Roman about TheUnlockTeam
They told me my phone could not unlock, I asked for a refund in September. It is now December. Stay the hell away from this place.
Here in Europe on my vacation and stuck without a phone so needed a code. Sent quickly and worked for a new chip, saved me as my wife would not be amused if I didn't get in touch lol
I ordered an unlock code for my iPhone 4. The carrier it was locked to was AT&T which was gonna be really expensive to go through!. So I checked the internet to search for other unlocking sites. I found a lot of different places but decided to go for this one. I quickly ordered an unlock code and within a couple of days I got an email notifying me that my phone was unlocked and ready to go, there wasn't even a code needed. I went to put my new sim card in and it was now working with my phone. I was a real happy customer. Thanks unlockteam if I ever need another unlock code I'll use you!
Tip for consumers: Great for a good deal and fast unlockAsk Amanda about TheUnlockTeam
Quite easy to do and fast. My Nokia was unlocked at the weekend, good site that works on a Sunday late at night. No issue with the code and entering it into the phone so all in all got to say I'm satisfied with a job well done thanks
I was very surprised with the ease of obtaining my unlock. I was able to find my phone make and model easily. I completed my payment although I didn't get a receipt and quickly contacted support who assured me the order was processing. My unlock went smoothly and quickly after that and best of all it was cheap! Thanks again for a really great experience and i have already recommended you to several of my friends!
Paid my money (twice, didn't realize the first time that the transaction went through). They couldn't unlock unlock the phone (they should have been able to, the phone was fully owned). Then they just made excuses for not giving me a refund on my credit card.
Tip for consumers: Don't bother!Ask HARRY about TheUnlockTeam
Thank you so very, very much for your very rapid response in the fulfillment of my order. The code removed my sim lock without any issue whatsoever, a perfect transaction.
I am very pleased with your work and with great pleasure I would recommend to my friends.
I wish you all the best!
SCAM! same as many others: took the money, could not unlock phone, and have a new excuse every week to explain why they can not refund your money.
Also, just a few days after the transaction, my credit card was cloned and fraudulous expenses charged to it.
My experience was a very good one, The code was delivered in one day and fully unlocked all sim features on my phone without any issue. A full recommendation from myself and a very good unlocking service
Wow, how easy was this! I've had to wait days to unlock a phone in the past and this was done in less than one day. An intuitive and easy to follow site helped the process, I understand they don't have a 100% success rate but all went well for me and I have an unlocked phone without being too much out of pocket. I would try them again when I need my next upgrade unlocking so I'll see you guys in a year I guess.
DON'T!!!! IT'S A SCAM
FIRST EMAIL FROM THEM:
Thank you for submitting an unlock request with us. We are pleased to tell you that it is possible to unlock your phone. If you continued to payment your order is currently processing and you will receive all information to this email address within 6-12 hours. In rare cases the process may take up to 24 hours.
If you did not continue to payment, you can do so by returning to out site at www.theunlockteam.com
THEN AFTER I PAID:
hank you for you choosing us to assist you in unlocking your iPhone.
Unfortunately we were unable to generate a factory unlock link through iTunes on this occasion, this can be due to many factors, please ensure non of the reasons from the below list apply to your phone
The phone is blacklisted by the provider or reported lost or stolen
It is now illegal within the USA to unlock Phones purchased after January 26th 2013, if your phone was purchased after this date it cannot be factory unlocked
The IMEI number submitted was incorrect, please refer to your confirmation email to ensure this is correct
Tip for consumers: DON'T USE THEM...SCAM 100% SCAMAsk Shamel about TheUnlockTeam
SCAMMER ALERT They said I could get my phone unlocked, I paid them, they then said sorry we cant unlock it. NO REFUND OF MONEY after they emailed me and said the refund would be 7 days. 3 weeks has gone by No contact. NO REFUND.
DO NOT TOUCH THEM. My master card has just been issued. Now this is the only company I have given my master card details too and now I have charges for ZOOSK.com taken from my account. AGAIN,,,DO NOT TOUCH THEM.
Tip for consumers: DONT TOUCH THEM !!!
YOU WILL GET RIPPED OFF JUST LIKE ME !!!
A superb service from this site, my code was delivered in a very reasonable time at a fair cost. All done via email and on par with some of the more expensive sites out there. Shame they don't do trader accounts or I would be doing far more business with them.
Total SCAM, do not waste your money on this site. Bought a code from them and payment was processed under a different name (Unlock Depot). When I sent them verification of payment they said it was not them. RIP OFF!!!
Fastest unlock ive ever had. A great layout and site and a great cost, make phone unlocking a whole lot easier than relying on our slow provider. Great job, hope you keep up the good work
I am more then happy to say that I am extremely satisfied and pleases with the service provided by The Unlock Team. My cell service provider told me 10 days to unlock my phone charging more than four times for such a small thing. The unlock team did it in less then 10 hours and in quarter of the cost. I highly recommend the unlock team. Thanks
The communication was easy and well set out from start to end. The code didnt come straight away, which got me a bit worried, but the unlock code came within the promised 12 hours and worked no problem the first time. The instructions even came with a video to follow, but I was good with the written ones . Very happy and will certainly recommend to friends.
This is a big scam. Please please and please do not use this website to unlock your phone otherwise you would loose money.I made an order to unlock my Samsung phone and paid to unlock team. Firstly before paying money they confirmed that they can do it and then I paid but I got message that they won't be able to do that and would refund money but they did not refund money yet.I am in Canada.
Tip for consumers: Theunlockteam.com is a big scam. Please please and please do not use this website to unlock your phone otherwise you would loose money.Ask AMIT about TheUnlockTeam
Well we have just arrived in London and I'm please to say that my new chip is working perfectly on the local network and saving me a great deal in roaming charges. Top service and an excellent investment
I tried several different sites to unlock my phone and every one was charging the a crazy price and offering no real guarantee that their service would work. I cam over the unlock team and the price was so reasonable I through I'd give it a go.
Customer service was superb, with replies to all my emails in a few hours.
The only negative about the service was the time it took. I thought this would be instant put it took over seven hours, but this was overnight so no big deal for me.
So a brilliant service and I'm very grateful
In late July 2014 I paid to have a non-US MotoG unlocked. The next day I received the standard form letter (described here already by others) stating they could not unlock phone and promised a refund. After months of sending emails of which very few were responded to, I finally received a refund (Oct 2014). I received all sorts of creative/questionable excuses. I can only conclude that these folks are either scammers or incompetent - either way DON'T risk your money on them. I instead paid 1/5 the cost charged by "the unlock team" to a fellow from Britain I found on ebay. Received a valid unlock code within 2 hours! It's a little harder to pad your stats and get away with scams there.
Theunlockteam is simply scam business. DO NOT use this service. I placed my order and a day later they emailed me that they could not have the unlock code for my Samsung S4 and said I will get a full refund in seven days but nothing had been refunded. Please just stay away from this service.
Your policy states that you will give a full refund if not able to unlock a phone. Your code did not unlock my Iphone and I have asked for my money back several times now since August 15. Each time you said you would get right on this. You are obviously not intending to pay, therefor I think your service sticks and will never recommend you to anyone.
"If the software fails to unlock your phone please let us know, you will be entitled to a full refund as per our terms of service. Kind Regards Rebecca The Unlock Team www.theunlockteam.com"
Tip for consumers: use another service.Ask PAM about TheUnlockTeam
I ordered the unlocking of my iPhone 4 online on last Sunday and received a confirmation to my email on 19 hours later. I backed the phone up before starting (just to be safe) I was expecting some message on the iTunes screen but but there was none. I entered my new sim card however and it accepted it so I guess it was unlocked. I am really very happy with the service I received. This was a factory unlock at a fraction of the price of my operator.
Should have looked at reviews prior to using this "service". Like the others, I entered an IMEI number for a phone that I got from my carrier that I have seen unlocked on Craigslist countless times. They claimed it couldn't be unlocked. Obviously BS. The positive reviews here are all by new users, and must be done up by shills. DO NOT USE THIS SITE, TRY UNLOCKING FOR LESS THROUGH EBAY.
We bought a new galaxy when we were abroad on vacation and I found that I couldn't use it when I got home, but then I saw this very awesome website that take these locks off phones so they can be used in your country, I was happy to say the least as I through I'd wasted my money. It was a fast response and I got five codes, the first of which unlocked it.
Piece of cake!
I thought the price was too low but found this to be one of the better online experiences I have had. My phone's unlocked and ready to go and I'm less than ten bucks out of pocket, superb customer service and web service
I had an old motorola that was locked to sprint that I wanted to unlock as it was in uch good condition and I don't like to waste. I did the usual search and found a few promising sites that promised to provide unlock codes for free until you actually get to the end and it isn't free. Unlock team were upfront from the start that there was a very reasonable charge and the code and instructions were perfect. Unlocking my phone could not have been easier. I highly recommended, thankyou...
So I tried to get this code from my network for over a month, they simply did not want me to unlock it so I found an independent service that was able to give me the code that day at an excellent price. Customer service was superb and this worked very well
I want to say a huge thank you to the Unlock Team for saving my family vacation to Norway. We arrived expecting to be able to enter a local sim so we could all stay in touch without paying roaming, not realizing that the phones were locked. A half day later and we were sent four codes which unlocked the phone perfectly and meant we could stick with our original plans worry free, live savers.
I wasted several weeks trying to get an unlock code from my network and a shop in the mall. Really bad experiences and highly frustrating. As a last resort I came here after finding it with a search. One day later I received working unlock code and at a cheaper price straight into my inbox. Why on earth did I not just do this in the first place?!!
Lesson learned, an excellent site for unlocking
Very bad customer Service.
I placed an order with TheUnLockTeam to have my Samsung Galaxy S3 unlocked.
TheUnlockTeam was not able to unlock my phone and they said that they will issue a refund back in May 2014.
It is now October 2014 and I have not received my refund.
I have been emailing them since the last two weeks and they are not responding to my emails.
Note: I had my cell phone unlocked in less than half an hour from Cellunlocker.net.
They cannot unlock my phone and decide not to refund my money back.
They promised in the email and never reply my email again.
Tip for consumers: Stay away from them!!!!Ask LL about TheUnlockTeam
The Unlock team provided my phone unlocking code within a matter of hours. The instructions provided were clear and very easy to follow. They told you how know when the code had worked and the phone was unlocked. The code worked the first time. I certainly recommend the unlock team and will use them again the next time I need to unlock a phone. Well done
I have to say, you guys are AWESOME! I like to buy and sell phones on a regular basis and I have used your services almost half a dozen times now.I've used different providers to unlock a few phones,but they were usually slower and more expensive. Your service is very quick, affordable and the unlock instructions are very thorough and easy to perform! Thanks guys. :)
Absolute SCAM - do not let yourself be fooled and don't give them your money. As many others here I got a mail saying the could unlock my phone and after I transfer the money.... Oh surprise they send me a message saying it was not possible and committing to refund me in 10 days. That was already 20 days ago and I course nothing!
DO NOT USE THIS WEBSITE!
So, so impressed by these guys. I have had so much trouble getting this phone unlocked and searched so many sites I thought it would be like this forever. I managed to get a code and there were no problems, the phone is now fully unlocked and I can use it again. I really appreciate the level of service I got and would not hesitate in telling anyone to go here. The price was also a bargain so five stars.
Pure scam and still waiting for refund months later. Emails from them below
The Unlock Team email@example.com via yahoo.com
Thank you for choosing us to assist with unlocking your phone.
We apologize that on this occasion we have been unable to obtain an unlock code for your phone using the imei number you supplied. This could be due to many factors, please check the list below to ensure none of these apply to your phone:
The phone is blacklisted by the provider or reported lost or stolen
It is now illegal within the USA to unlock Phones purchased after January 26th 2013, if your phone was purchased after this date it cannot be unlocked
The IMEI number submitted was incorrect
A refund will be processed as per our terms of service, please allow up to seven working days for this to process to your account.
We have included full access to our members area, this contains software capable of unlocking thousands of phones, you can access this by visiting http://www.theunlockteam.com/html/member.html Please note that this is used at your own discretion and all local laws must be adhered to. If you have any questions please do not hesitate to contact us by replying to this email.
Thank you for contacting us. I have chased this up with accounts to ensure the refund has been processed, funds can take up to twelve working days to reach your account. If you have not received your refund within the next seven days please reply directly to this email and I ensure this gets to you asap.
Have a great day
Thank you for contacting us. I have looked up your order and can see that there was a technical error with your refund and it did not process to your account. To ensure this gets to you immediately we can send the refund via Paypal, if you could reply with your Paypal email address we will get this to you within the next twenty-four hours.
Thank you for your patience and our apologies for the delay.
Refund was finally made to me.
Tip for consumers: They say they have a code after entering all your information and the next day say sorry we don't. Still fighting for my money, read my emails for proofAsk Amie about TheUnlockTeam
A good stop for the unlock of a phone and a reasonable cost. Loved this page and the customer care was very fast when I had a problem...mine was not immediate but took like four hours but no issue
Well I needed an unlock code in a hurry and they delivered. I had my new supplier up and running in no time and at a price that was just awesome! Ive had mixed experience with unlocking phones ans this has to be the smoothest transition I have ever made so I send my thanks and a big thumbs up.
I've successfully unlocked my Nokia and am so happy I went with this site. All was easy from entering the site to receiving the code. Instructions were easy, did what they promised, I'll be using again