Great customer service, super fast delivery and NO shipping charges! (in 6 reviews)
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I ordered an expensive large bottle of a product I have enjoyed using previously, Neocutis Journée. The airless pump broke and I cannot get the product out. The manufacturer said to return it to point of purchase and it would be replaced at no cost. However, when I contacted TheBeautyPlace.com, they said it was beyond their 30-day return policy and refused to replace it. Update: the manufacturer, Neocutis, informed me that the BeautyPlace is not an authorized retailer, and therefore would not replace the defective package for me, either. **Buyer Beware: I'm out $116.**
I ordered a bottle of LA ROCHE POSAY ANTHELIOS 60. First, it was delivered via FedEx in a brown box but the product was wrapped in a UPS bubble envelope. Second, the label was placed on the wrong side of the bottle. Third, the QR codes were sliced off of the front and back labels. I sent an email with photographs to The Beauty Place to request that they send me a prepaid return label and with specific instructions to keep all communications written. They left me a voicemail a few days later to state that all of their products are genuine (even though subsequent email communications I had with La Roche Posay confirmed that they are not an authorized dealer) and that the manufacturers occasionally change product packaging so my order does not qualify for a prepaid return envelope. Their voicemail, however, did not address the fact that the QR codes were removed from the package. I have disputed the charge with American Express.
The below is being posted as a response to the comment left by Jennifer R of The Beauty Place:
1) The Beauty Place never addressed why the QR codes were removed from the labels.
2) My request was for a refund and a pre-paid label return shipping. While they did send me a return authorization (immediately after I emailed them to say I was going to dispute the charge with American Express), they never sent me a pre-paid label to return the product.
- Not sure how ignoring to address the two issues above is "...attempting to assist you"
- Why isn't information available on their Bizrate page on the 'return process"?
The skin ceuticals product I ordered arrived promptly. It is definitely fake. I compared the packaging and product with the one that I purchased full price at the doctor's office. Shame on me for not reading the reviews prior to ordering. Just trying to save $$$$. Bad decision.
Should be no stars but it won't submit without a star!!!
This is the first and last time I will ever purchase from the Beauty Place. My item arrived broken and the company insisted I was at fault because they "check all items before they go out". I'm waiting to see if they will send my refund as they did not offer to replace it with a working item.
I recently ordered 10, eight ounce containers of Peter Thomas Roth lotion. What I received isn't even close to the real thing! I spent $90 and desire a full refund. The lotion I received is of a watery consistency, very cheap with no scent. Peter Thomas Roth is a very rich, moisturizing lotion with a very clean, masculine scent. What I ordered is definitely not the real thing as I've been using this product for 15 years! I've open a case with PayPal and hope to have it resolved ASAP!
I ordered product over a week ago and still have not received. I tried to log into my account and that password will not work ( I know it is the correct password). I requested the link to reset password and never received the email as stated on the website. This place is a joke. Do not waster your time ordering from here.
The Beauty Place sells BOGUS products.
The Jan Marini products that I paid close to $100 dollars are BOGUS.
The "supervisor" Danielle did nothing to rectify the situation.
THIS COMPANY IS A SHAM.
Let's take em down!!
THE BEAUTY PLACE IS A FRAUD AND A SHAM.
Tip for consumers: BEWARE!! THE BEAUTY PLACE SELLS BOGUS products and pawns them off as authentic. Danielle the supervisor was of no help and claimed if the product was opened they would not take them back! THIS COMPANY IS A SHAM. CLOSE THEM DOWN!!Ask SHEILA about TheBeautyPlace
I ordered TNS serum, eye cream and moisturizer and got all three for less than the TNS serum cost me at my doctors office!!! Great customer service, super fast delivery and NO shipping charges! I love The Beauty Place!!! I will continue to order all my products from them!
I agree with the customer service, it sucks. When I placed an order there was a 15% coupon but it didn't give me the 15% off when I placed the order. I called and she said there wasn't a 15% off currently, I told her I wasn't dreaming the coupon code and she said we don't have one, I told her to cancel my order and she hung up.... wonder what will happen
Tip for consumers: I wouldn't bother.Ask Rhonda about TheBeautyPlace
They have horrible customer service. The "manager" was literally yelling at me in the phone and called me a liar when I called them out on there's obagi products. I have definitely learned my lesson and now I'm out of $220 on FAKE OBAGI!! DO NOT PURCHASE FROM THIS WEBSITE they are scam artists just trying to get your money.
They are putting fake product in their empty containers,and selling them to
unsuspecting people. My most recent case in point... Dandrene Shampoo.
The contents of the container , which they sold to me for $50. 00 , is definitely
completely bogus... I know because this was pulled on me before. and they corrected it then, only when they got caught. I actually forgot about my past dealing with The Beauty Place.com , and accidentally ordered again, from them. I've used Dandrene products for years.,and there are a lot of very bad online sellers out there. Please AVOID this seller and spend your hard-earned money wisely.
P.S. They are extremely difficult to contact after a sale ... maybe impossible!
I purchased a $80 CHI Turbo Auto Digital Ceramic Spring Curl Iron in March and by October the spring on the top lever under the handle slipped out of place and isn't holding my hair tight between the lever and the barrel. I contacted thebeautyplace.com and at first they said they would replace the curling iron. The next day they said they would not, that I had to deal directly with the manufacture of the curling iron (Farouk). When I called Farouk to ask for a replacement they said they could not give me a replacement. They said there are counterfeit products out there so they can't guarantee the iron if it's not sold through an authorized online retailer. The beautyplace.com IS NOT an authorized online retailer for Chi. I've never spent $80 on a curling iron in my life, but thought all the good things I'd heard about the Chi brand and the ceramic barrel would be worth it. I've bought $20 curling irons that have lasted several years and this one only lasted six months. SO mad! I hold thebeautyplace.com responsible!!
I placed an order on this website two weeks ago. I ordered skin care products and thinning hair shampoo for an awesome price! They emailed me a confirmation when I processed the order, and then got another email confirmation when the order shipped with a tracking number. It was regular service. I live in California and I got free shipping with UPS. I received shipment in 4 days! surprised but very impressed. will order again.
I recently purchased this product, received it and noticed that the texture was brown and clumpy, which is not what it is supposed to be. It SHOULD be white and creamy. I contacted the actual Macadamia store and they said that their formula has not changed and that the product should be white and creamy. They also said they have been trying to get thebeautyplace.com website to stop selling Macadamia Hair products for a while. This site sells fake products. DO NOT BUY ANYTHING HERE! The prices are really too good to be true! I called and said the item was defective and they said they would email me a return slip. I never got one. I have called multiple times. This company is crooked and have bad customer service!
Great prices for their hair products and they always have deals (free gifts, with purchase, etc..). Good customer service & pretty quick shipping. On the down side, some of their popular products are often out of stock, but if you keep checking, they'll eventually be in stock. And most importantly, free shipping for purchases $50 or more - even to Hawaii (a rare find)!!!
5 Questions & Answers
Unfortunately, yes we see that most reviews on SiteJabber are negative - yet they are not reflective of the website as a whole or reflective of the experience of the majority of our customers. We do ask all our customers to review the return policy prior to making a purchase and you are free to contact us via phone at 877-990-1112 if you have any specific questions. If you would like to see a more holistic review of our site, please feel free to visit this link: http://www.bizrate.com/ratings_guide/merchant_detail__mid--198339.html?rf=sur
Please let us know if we can assist you with anything else!
You can also contact customer service at 877-990-1112 if you have any further questions you'd like to inquire about.
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