TheBeautyPlace reviews

I would not even give them one star. I agree with the other reviews about poor customer service, fake products, etc. Would strongly recommend against using this website.

Buyer BEWARE!
The Beauty Place sells BOGUS products.
The Jan Marini products that I paid close to $100 dollars are BOGUS.
The "supervisor" Danielle did nothing to rectify the situation.
THIS COMPANY IS A SHAM.
Let's take em down!!
THE BEAUTY PLACE IS A FRAUD AND A SHAM.
STAY AWAY

Was this review helpful? Yes 3

Jennifer R. [TheBeautyPlace Rep] Dear Sheila,
We apologize for the poor experience with your purchase. TheBeautyPlace.com does not sell fake product and we stand by that statement.
According to the order notes, Danielle did approve a return on your order and you received a full refund on November 13, 2014.
The customer service representative and supervisor assisted you fully with your order.
In your conversation with the customer service representative, it was said that it would be escalated to resolve the matter as a courtesy. You received a phone call and an email stating that the return was approved, the instructions for the return and that a refund would be issue which was the resolution requested by yourself and was to your satisfaction.

This review does not accurately the entire customer service experience or returns policy process.

We wish you the best.
Thank you,
TheBeautyPlace.com

2 weeks ago

I ordered TNS serum, eye cream and moisturizer and got all three for less than the TNS serum cost me at my doctors office!!! Great customer service, super fast delivery and NO shipping charges! I love The Beauty Place!!! I will continue to order all my products from them!

I agree with the customer service, it sucks. When I placed an order there was a 15% coupon but it didn't give me the 15% off when I placed the order. I called and she said there wasn't a 15% off currently, I told her I wasn't dreaming the coupon code and she said we don't have one, I told her to cancel my order and she hung up.... wonder what will happen

Was this review helpful? Yes 1

Jennifer R. [TheBeautyPlace Rep] Dear Rhonda,
We are truly sorry for your unpleasant experience.
There are other codes live on the site today and the code for 15% off was not one of them. We do apologize for any confusion and an email response was sent to you. The customer service representative did not hang up, the line went quiet as she spoke - these are the notes on your order.
As requested, your order has been cancelled. Please refer to the email sent for more information.
We wish you the best.

Thank you,
TheBeautyPlace.com

8/19/14

They have horrible customer service. The "manager" was literally yelling at me in the phone and called me a liar when I called them out on there's obagi products. I have definitely learned my lesson and now I'm out of $220 on FAKE OBAGI!! DO NOT PURCHASE FROM THIS WEBSITE they are scam artists just trying to get your money.

Was this review helpful? Yes 3

Jennifer R. [TheBeautyPlace Rep] Dear Desiree,
We apologize for your experience with customer service and note that we understand your frustration. As for the Obagi products, we assure all customers that we do not sell items that have been tampered with and do not sell fake products.
As stated in our Return Policy, we do not accept returns on any used or opened items. All returns require that items be in their original packaging. We do encourage customers to read the policy prior to making a purchase and encourage them to contact us if they have questions concerning this policy.
If the items are damaged or didn't arrive in your package, refunds/replacements are gladly done but TheBeautyPlace.com strictly abides to their policy to be fair with all customers.
We wish you the best.
Thank you,
TheBeautyPlace.com

5/28/14

They are putting fake product in their empty containers,and selling them to
unsuspecting people. My most recent case in point... Dandrene Shampoo.
The contents of the container , which they sold to me for $50. 00 , is definitely
completely bogus... I know because this was pulled on me before. and they corrected it then, only when they got caught. I actually forgot about my past dealing with The Beauty Place.com , and accidentally ordered again, from them. I've used Dandrene products for years.,and there are a lot of very bad online sellers out there. Please AVOID this seller and spend your hard-earned money wisely.
P.S. They are extremely difficult to contact after a sale ... maybe impossible!

I purchased a $80 CHI Turbo Auto Digital Ceramic Spring Curl Iron in March and by October the spring on the top lever under the handle slipped out of place and isn't holding my hair tight between the lever and the barrel. I contacted thebeautyplace.com and at first they said they would replace the curling iron. The next day they said they would not, that I had to deal directly with the manufacture of the curling iron (Farouk). When I called Farouk to ask for a replacement they said they could not give me a replacement. They said there are counterfeit products out there so they can't guarantee the iron if it's not sold through an authorized online retailer. The beautyplace.com IS NOT an authorized online retailer for Chi. I've never spent $80 on a curling iron in my life, but thought all the good things I'd heard about the Chi brand and the ceramic barrel would be worth it. I've bought $20 curling irons that have lasted several years and this one only lasted six months. SO mad! I hold thebeautyplace.com responsible!!

I placed an order on this website two weeks ago. I ordered skin care products and thinning hair shampoo for an awesome price! They emailed me a confirmation when I processed the order, and then got another email confirmation when the order shipped with a tracking number. It was regular service. I live in California and I got free shipping with UPS. I received shipment in 4 days! surprised but very impressed. will order again.

I recently purchased this product, received it and noticed that the texture was brown and clumpy, which is not what it is supposed to be. It SHOULD be white and creamy. I contacted the actual Macadamia store and they said that their formula has not changed and that the product should be white and creamy. They also said they have been trying to get thebeautyplace.com website to stop selling Macadamia Hair products for a while. This site sells fake products. DO NOT BUY ANYTHING HERE! The prices are really too good to be true! I called and said the item was defective and they said they would email me a return slip. I never got one. I have called multiple times. This company is crooked and have bad customer service!