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Review of TheBeautyPlace

TheBeautyPlace reviews

14 reviews

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14 Reviews From Our Community

Rating Distribution

3 stars
2 stars

Detailed Rating Summary


Review Highlights


Great customer service, super fast delivery and NO shipping charges! (in 6 reviews)

All Reviews

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1 review
0 helpful votes

This is the first and last time I will ever purchase from the Beauty Place. My item arrived broken and the company insisted I was at fault because they "check all items before they go out". I'm waiting to see if they will send my refund as they did not offer to replace it with a working item.

Ask Rachel about TheBeautyPlace
1 review
3 helpful votes

I recently ordered 10, eight ounce containers of Peter Thomas Roth lotion. What I received isn't even close to the real thing! I spent $90 and desire a full refund. The lotion I received is of a watery consistency, very cheap with no scent. Peter Thomas Roth is a very rich, moisturizing lotion with a very clean, masculine scent. What I ordered is definitely not the real thing as I've been using this product for 15 years! I've open a case with PayPal and hope to have it resolved ASAP!

Ask Gerald about TheBeautyPlace
1 review
1 helpful vote

I ordered product over a week ago and still have not received. I tried to log into my account and that password will not work ( I know it is the correct password). I requested the link to reset password and never received the email as stated on the website. This place is a joke. Do not waster your time ordering from here.

Ask Tiffany about TheBeautyPlace
1 review
2 helpful votes

I placed an order from the beauty place and im still trying to locate my product it's been over a week and going on two im getting run around tried to call today I think the phone has been disconnected I guess no product or money back beware

Ask Janie about TheBeautyPlace
1 review
4 helpful votes

I would not even give them one star. I agree with the other reviews about poor customer service, fake products, etc. Would strongly recommend against using this website.

Ask GL about TheBeautyPlace
1 review
7 helpful votes

The Beauty Place sells BOGUS products.
The Jan Marini products that I paid close to $100 dollars are BOGUS.
The "supervisor" Danielle did nothing to rectify the situation.
Let's take em down!!

Tip for consumers: BEWARE!! THE BEAUTY PLACE SELLS BOGUS products and pawns them off as authentic. Danielle the supervisor was of no help and claimed if the product was opened they would not take them back! THIS COMPANY IS A SHAM. CLOSE THEM DOWN!!

Ask SHEILA about TheBeautyPlace
1 review
1 helpful vote

I ordered TNS serum, eye cream and moisturizer and got all three for less than the TNS serum cost me at my doctors office!!! Great customer service, super fast delivery and NO shipping charges! I love The Beauty Place!!! I will continue to order all my products from them!

Ask Yota about TheBeautyPlace
1 review
1 helpful vote

I agree with the customer service, it sucks. When I placed an order there was a 15% coupon but it didn't give me the 15% off when I placed the order. I called and she said there wasn't a 15% off currently, I told her I wasn't dreaming the coupon code and she said we don't have one, I told her to cancel my order and she hung up.... wonder what will happen

Tip for consumers: I wouldn't bother.

Ask Rhonda about TheBeautyPlace
1 review
3 helpful votes

They have horrible customer service. The "manager" was literally yelling at me in the phone and called me a liar when I called them out on there's obagi products. I have definitely learned my lesson and now I'm out of $220 on FAKE OBAGI!! DO NOT PURCHASE FROM THIS WEBSITE they are scam artists just trying to get your money.

Ask Desiree about TheBeautyPlace
1 review
3 helpful votes

They are putting fake product in their empty containers,and selling them to
unsuspecting people. My most recent case in point... Dandrene Shampoo.
The contents of the container , which they sold to me for $50. 00 , is definitely
completely bogus... I know because this was pulled on me before. and they corrected it then, only when they got caught. I actually forgot about my past dealing with The Beauty , and accidentally ordered again, from them. I've used Dandrene products for years.,and there are a lot of very bad online sellers out there. Please AVOID this seller and spend your hard-earned money wisely.
P.S. They are extremely difficult to contact after a sale ... maybe impossible!

Ask Chauncey about TheBeautyPlace
1 review
2 helpful votes

I purchased a $80 CHI Turbo Auto Digital Ceramic Spring Curl Iron in March and by October the spring on the top lever under the handle slipped out of place and isn't holding my hair tight between the lever and the barrel. I contacted and at first they said they would replace the curling iron. The next day they said they would not, that I had to deal directly with the manufacture of the curling iron (Farouk). When I called Farouk to ask for a replacement they said they could not give me a replacement. They said there are counterfeit products out there so they can't guarantee the iron if it's not sold through an authorized online retailer. The IS NOT an authorized online retailer for Chi. I've never spent $80 on a curling iron in my life, but thought all the good things I'd heard about the Chi brand and the ceramic barrel would be worth it. I've bought $20 curling irons that have lasted several years and this one only lasted six months. SO mad! I hold responsible!!

Ask Becca about TheBeautyPlace
1 review
1 helpful vote

I placed an order on this website two weeks ago. I ordered skin care products and thinning hair shampoo for an awesome price! They emailed me a confirmation when I processed the order, and then got another email confirmation when the order shipped with a tracking number. It was regular service. I live in California and I got free shipping with UPS. I received shipment in 4 days! surprised but very impressed. will order again.

Ask Claudia about TheBeautyPlace
1 review
4 helpful votes

I recently purchased this product, received it and noticed that the texture was brown and clumpy, which is not what it is supposed to be. It SHOULD be white and creamy. I contacted the actual Macadamia store and they said that their formula has not changed and that the product should be white and creamy. They also said they have been trying to get website to stop selling Macadamia Hair products for a while. This site sells fake products. DO NOT BUY ANYTHING HERE! The prices are really too good to be true! I called and said the item was defective and they said they would email me a return slip. I never got one. I have called multiple times. This company is crooked and have bad customer service!

Ask Hanna about TheBeautyPlace
2 reviews
3 helpful votes

Great prices for their hair products and they always have deals (free gifts, with purchase, etc..). Good customer service & pretty quick shipping. On the down side, some of their popular products are often out of stock, but if you keep checking, they'll eventually be in stock. And most importantly, free shipping for purchases $50 or more - even to Hawaii (a rare find)!!!

Ask g about TheBeautyPlace

2 Questions & Answers

Below are questions from consumers with answers from the TheBeautyPlace staff and other consumers. Do not write reviews in this section - click here to write a review
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Q: i made a purchase on october 12 as of this date still waiting for my revive shampoo what happen
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Q: WOW! Sounds like all thebeautyplace wants to do is argue these disputes! Once again this shows their inability to provide excellent customer service.
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