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TeleVox has a rating of 1.14 stars from 14 reviews, indicating that most customers are generally dissatisfied with their purchases. TeleVox ranks 70th among Medicine Other sites.
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I have been a loyal customer for years. Two years ago a bad office manager signed me up for a three year contract which I was not aware of with my signature! Initially they said they would work with me and I have 1.5 years left and they are not willing to negotiate a buy out for my domain. Horrible customer service and follow through. They will lock you in, 3 years is unheard of.
I have been a loyal customer for years. Two years ago a bad office manager signed me up for a three year contract which I was not aware of with my signature! Initially they said they would work with me and I have 1.5 years left and they are not willing to negotiate a buy out for my domain. Horrible customer service and follow through. They will lock you in, 3 years is unheard of.
This software has not been working since day 1. Attempts to rectify the issue with their so-called customer support has led to me being handed around like a hot potato, then flat-out ghosting despite numerous attempts to follow-up in email and communication of this being an urgent matter. This colossal failure of a software has cost our patients a great deal of pain, adversely affecting their experience and satisfaction and painting our organization in a negative light. Caveat emptor - forewarned is forearmed, stay away from this garbage.
We've been with Televox for a few yrs. When West took over, they contacted me to switch to the newest platform called Engage. I was very reluctant since I was pleased with the system as it was. They pushed and pushed and promised a number of new options to entice me to make the move. WHAT A DISASTER! Very little of the "new" upgrades actually exist! Total bait and switch. When I called, I just kept getting sent from on person to another. COULDN'T BE MORE DISPLEASED! They actually took away options that we originally had! I have been promised return calls by more reps than I can count. So unfortunate how far this company has dropped down!
Televox services were marginal at best, but the company was unable to meet the needs of my updated office management software. They reluctantly let me out of a 3 year contract after 2 years but not without refusing to budge on the final month invoice, even though service was not received!
I paid this invoice out of protest. It appears from many reviews that I am not the only unsatisfied customer.
I agree with everyone who gave this company a 1 star review. The only reason they get 1 star is because there is no option to give negative stars. They make all sorts of promises and drop the ball big time once you sign up. The sales team makes promises that they know are false and the support is terrible. Go with any other company-you will be making a HUGE MISTAKE if you sign a contract with Televox. I thought I did my homework but was lied to. Learn from our mistake-go elsewhere!
I'm an orthodontist and employed this company to construct my website. They snag your business with sweet talking sales people that promise a great product. Then once the contract is signed, you can't get through to anyone to address your concerns. If I had to do it again I would choose any other company but Televox. Don't waste your money and time with this company.
Televox is very unreliable and frequently screws up to the tune of several thousands of dollars lost. Recently between a botched go live, two days where they could not explain why thousands of patients were not called, we lost several thousands of dollars in no shows and damage to our image. I am embarrassed to work with them. They have no controls on their side whatsoever to tell them a major error is occurring- we are left to discover the error when hundreds of patients don't show up on a day they didn't send out reminder calls. Our only positive is an account manager who is overly apologetic- with their track record, he has to be.
This is the WORST service I have ever experienced in my life.
We are are clinic and they are supposed to call our patients to remind of the appointments but the messages do not say the name of the doctor and Televox hasn't even been unable to set up the the corresponding caller ID for each doctor. This has been going on for OVER 1 YEAR now and still they come back with excuses and the problem is not solved.
I agree with some of the comments saying that they only gave 1 star because there's no lower rating than that.
Do not waste your money!
After using Televox for almost 10 years - it was time to work with a software that would engage with our dental software seamlessly and competently. What is disturbing is the 90 day cancellation requirement for a program that cannot meet our needs and is under an automatic renewing process - no actual contract. That is why we are also choosing a company with no yearly contracts - month to month - if they can stand behind their product there is no need for a 3 month cancellation requirement. What exactly is the 90 days payment covering?
Televox.
Horrible Company
No response
Mistakes, Mistakes, Mistakes
Never answer the phone.
Refuse to give me my files to go to another site. AWFUL RUN!
Tip for consumers:
RUN!!!!
Hi Lou,
We are very sorry to hear that you are less than pleased with your TeleVox experience. This review venue does not provide any details as to your specific situation. However, our policy concerning providing site files is that we absolutely do provide those to our clients, unless one of the following situations is at play. 1) The website in question was a basic template site, which doesn’t include any custom files that a client would want to take elsewhere. 2) We never received any payment for the website services from the client. 3) The client did not fulfill their contract with us – meaning they abandoned the contract before it expired and simply stopped paying.
We appreciate your candor in sharing this feedback and will use it as we continue to improve our processes here at TeleVox. If you would like to discuss this issue further, please feel free to contact our Implementation Manager, Gina Williamson, via email at ginaw@televox.com. We would very much like the opportunity to correct and learn from any errors we have made.
If i didn't have to give them one star, i wouldn't. This service is Garbage. We have been using Televox for about a year and a half now, and after many changes to their programs, users have less and less ability to change, add or edit anything on the website without putting a formal "request" in. This request is supposed to take around 7-10 business days, but in my own experience I have had it take 15-20 business days.
After a couple of requests of our were put through, the "Final" product looked like eighth graders work. Having to call in about a spelling error, or grammatical error is a waste of our office time.
Needless to say, we will not be recommending this company to ANYONE if we can help it.
Jessica, we sincerely regret that you had an unpleasant experience with TeleVox. We take pride in using care, integrity and authenticity as the basis of all interactions with our clients, so when we hear that we have failed to deliver a stellar experience, it’s disappointing. Please know that your experience was not and is not the norm, as only very complex changes to websites take us longer than 1-2 days at the most to complete. However, we understand that the ability to manage your own website is important, so in July 2014, we launched a new website solution built on a state-of-the-art platform designed for self-management of content. This makes it easy for clients to manage and make changes to their own websites without having to put requests in to us.
We appreciate your candor in sharing this feedback and will use it as we continue to improve our processes here at TeleVox. If you would like to discuss this issue further, please feel free to contact our Director of Client Operations, Elizabeth DuPree, via email at elizabethd@televox.com. We would very much like the opportunity to win back your trust.
Horrible. Horrible service. The call back system doesnt work.
They make you sign a 3 year commitment. After 18 months of wasted time, money and no change in patients showing up or not. I wanted to cancel. They make u pay in full regardless. Of course they tout that no one ever leaves. Any company on the planet who makes you sign a 3 year commitment. RED FLAG. Dont do it. I paid for 18 months. I gave it a shot. It wasnt for me then i still pay in full and their systems are automatic. So it doesnt require any effort on their part to shut the service down. SCAM. Beware of televox.
I signed on with Televox after they woo'ed me with a great deal at one of the medical/dental trade shows. Their implementation specialist at the beginning was great to get us on the right track with our customized messages.
Then they are happy to take your money every month thereafter, BUT do not expect ANY help from them if their program changes your messages to your patients or if there are any problems. For me, my auto-messages were great until they changed their computer call-back system and then the message has a "Hello...<long pause>... Hello...<another long pause>" at which point patients usually just hang up (and don't worry, you will still get charged for that call.
We have tried to call and email and physically mail them about this problem for about 3-4 months now without any response. I even emailed my original implementation specialist who did not respond either. I am disappointed that I have been paying them thousands of dollars without any attempt customer support.
PLEASE MAKE AN INFORMED DECISION BEFORE YOU COMMIT TO THEIR BINDING MULTI-YEAR CONTRACT!
Multiple account managers have been assigned to us in a year. Work submitted to them VERY frequently (almost every time) needs to be redone as it is not done correctly the first time. Many of the customer service members know only a small slice of the pie, so often when you need help whether the issue is fixed will depend on whether you know their business and what's all involved. If there is an issue often they cannot tell you whether it is on their side, or your side.
With all this being said however, they make a low revenue per patient called. So, I guess you have to keep your expectations in check. Still, it's very frustrating dealing with them as work almost every time has to be re-done.
Alana, we are very sorry to hear that you are less than pleased with your TeleVox experience. We try to provide each of the thousands of clients we serve with a personalized and attentive experience, so when we hear that we have failed to do so, we take it seriously. We understand that a client’s opinion of a service provider is as much about how easy it is to do business with that provider as it is how well the service works. To that end, we have recently been working on implementing training programs to create more consistent accuracy and standardization of quality among all of our client service representatives in handling the vast array of requests we receive. We recognize the additional time and effort involved on your part when requests are not handled correctly. These ongoing training efforts will enable us to complete all requests correctly the first time, every time.
We appreciate your candor in sharing this feedback and will use it as we continue to improve our processes here at TeleVox. If you would like to discuss this issue further, please feel free to contact our Director of Client Operations, Elizabeth DuPree, via email at elizabethd@televox.com. We would very much like the opportunity to win back your trust.
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Hi, Carol.
We sincerely regret that our technology solutions have not met your expectations. Your frustration concerning the integration of our program with your dental software is completely understandable and we are actively working to improve that facet of our technology.
Regarding our terms, these are our standard terms and are clearly stated on the Purchase Agreement that every client signs. The 90 day notice of cancellation policy protects us against cancellations without cause. As a highly valued client of ours for almost 10 years, it sounds like our solutions were meeting your needs until recently. In this situation, we seek to earn the opportunity to correct the problem that resulted in a request for cancellation. If we are unable to do so, we certainly honor a request to stop service immediately. However, if the problem is corrected and the system works as promised, then yes, the 90 day policy applies if a client still opts to move forward with cancellation.
We appreciate your candor in sharing this feedback and will use it as we continue to improve our processes here at TeleVox. If you would like to discuss this issue further, please feel free to contact our Director of Client Operations, Elizabeth DuPree, via email at elizabethd@televox.com. We would very much like the opportunity to win back your trust.