32 Reviews for Teambuy.ca
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Horrible. They sell you coupons for businesses that don't show up or go out of business, then you have to wait five business days for them to get back to you, and you have to follow up with Teambuy, they don't call you back. Its a horrible experience all around and I would not buy from them again.
Once teambuy sold you their coupon they are done being nice to you. Bonjour, J'ai acheté trois coupon de chez Yaser coiffure pour une coupe de cheveux, rasage et épilation. Le traitement à débuté par le rasage. Le coiffeur à utilisé un rasoir à lame de barbier. C'était très douloureux. Par la suite il est repassé aux mêmes endroits avec un rasoir électrique à barbe non stérélisé ce qui était très douloureux. Il ma ensuite demandé d'aller me rincer le visage à la salle de bain. En me voyant dans le miroir j'étais stupéfait. Mon visage était en sang. J'ai une grande coupure sur le menton, sous le nez et sous le menton. Je saignais tellement que j'ai pris une photo du mouchoir que j'ai utilisé pour m'essuyer. J'étais tellement dégouté par le traitement que j'ai remi mon coupon et quitté. j'ai acheté trois de ces coupons. Teambuy refuse de me rembourser les 2 autres coupons, qui sont encore valide.
I purchased a $50 house cleaning last Christmas. I made an appointment with the cleaning company a few months ago, and last month they never showed up for the appointment. The cleaning company's number is now disconnected and they don't respond to emails. When I contacted Teambuy about this they said that since the business is no longer operating, and my coupon is more than 240 days old, they will do NOTHING for me!!! Why does it matter that it's >240 days old, it hasn't even expired yet! So here's a scam for ya, make up a bogus company and put a service on Teambuy, then close down and Teambuy (or the company) get to keep your money...with zero accountability!! STAY AWAY!
PS: you can find almost every product they offer on eBay for the same price or less.
The worst customer service ever!!!
I bought two Iphone 5 arm bands from them first week of September, and I received only one Iphone5 armband in mail on November 8th. Can you believed that?? 2 months later I only received one of them!!!!
The quality of all the products that they sell is really bad. Whatever you order from them arrives after 2 moths and smells like strong oil or gasoline.
Teambuy is a great site. They have many deals and most are good and some not so good so you have to inform yourself before buying as usually each deal is from a different vendor but for the most part they offer great deals that are impossible to find on Canadian websites. Their pricing is like going to Buffalo or anywhere in the U.S. to shop but from your own home!
Sign up and they spam you like crazy. I turned off all email settings and it doesn't stop. They have no option to Delete Account.
Unbelievable. Ordered a few things for gifts. Do not waste your time. The delivery date schedule is not even close. I purchased something the first week of September and it was to be delivered by the 13th of October. I just received a tracking number this week (Nov 1) and it did't leave China until a month after I purchased it. When trying to contact teambuy for customer support it was like jumping through hoops. Their response was " be patient". NEVER AGAIN!
I am a Merchant and tried to work with Teambuy...They do not pay on time according to the agreement. I have to send tons of e.mails to get the money from them...I will never deal with them again...
I know a lot of people will disagree with me on this but this is the way I feel....
If you buy from websites based in China, Nigeria, Congo, Namibia, Iran, Syria, etc etc... a good rule of thumb is don't buy technology (phones, computers, cars etc...) and food (baby food, formula etc...).
If you buy anything at all...buy cheap plastic things like cd holders and make sure they aren't priced over $5. This goes for palm reading too.
Also when you order from places like this don't give them a credit card number otherwise you will be overcharged. Use something safer like a disposable credit card that only has $5 of credit.
PS. Don't order more than one item at a time that way your never out more than $5.
WORST CUSTOMER SERVICE EXPERIENCE EVER. They posted an unauthorized amount onto my credit card, and when I called them on it, they argued with me and blamed my credit card company.
Avoid this site, and whatever you do, do NOT give them your credit card number!
Don't buy from this company, unless you know the seller and can make sure it is a reputable company. The company I bought for, has disappeared, there was no expiry date on the deal, and teambuy will not give me a credit. I offered to split the difference and they will still not concede. I will never buy anthing from teambuy.ca or dealfind.ca. Groupon seems to be much better
The product and service can be either amazing or horrible. Depends on the company they are working with (or selling from). If it is not a Teambuy product, make sure you look up the company they are selling from as Teambuy will have pretty much washed their hands of any customer service (you will have to contact the direct company yourself, goodluck..).
Bad service! Merchants disappear and then you don't get your money bacj jusy a credit to your account.
Pathetic service been over 2 months since i ordered where in delivery time was 2 to 4 weeks and they are bloody not refunding my money. Worst ever !!!!!
Here is my story. In fact, I bought a deal from Dealfind a year ago, and the deal I got had no expiry date. It was 20 units of Botox at Kingston Medical Laser Clinic located in 2917 Bloor St. W, in Toronto. I tried to locate the business, and they do not show up. And they do not answer my phone either. So, I went up to Teambuy, asking what the alternatives are. They simply got back to me, saying it's been a year, and their refund policy cannot do anything, and they can only offer me $5 for $15 purchase. I paid $89 for this deal, and that is just not acceptable. They sounded like they were doing a favor, but how about the money I have lost then? I asked them if I can at least get a credit to Teambuy, and I am waiting for their response. It's not fair, Groupon provides a credit back if the business goes out of business. If Teambuy cannot do that, they should at least give me a credit to their site!
Mixed experiences on teambuy.ca ("TB") for me.
marketing language. i've purchased a few items thinking they were the branded item but instead received knockoffs. Avoid deals where the merchant is Tree Top Shop, both of the deals i got from them were knockoffs. "Oral-B compatible toothbrush heads" is not the same as "Oral-B toothbrush heads" - perfectly legal marketing practices, but what I find slimely is TB's responses to brand-related questions.
On a discussion board, someone asked "What is the brand? Or is it a no-name brand?" and TB's answer was "It is branded as "Your EX" (as morbid as that sounds) from Tree Top Shop." Honestly, just say that it is not the branded item (it wasn't, I purchased it), people can see right through your answer anyway, I wish i had seen the Q&A before I made the purchase! FYI, the branded item is under the brand "THE EX" rather than "YOUR EX".
the posted "original value". It is almost always super inflated.
As for customer service, I had a deal where you had to schedule the class at purchase but then was told later by Teambuy that they made a mistake on availabilities and we had to reschedule. This was a pain in my a$$ and I asked them for compensation and received $10 in teambucks. The class itself was fantastic. Basically, TB gave me compensation for my inconvenience so that's great but their service definitely need improvement (i felt like I was dealing with a teenager who doesn't have much experience and is given rehearsed lines...like telemarketing. TB's online posts read the same way as well)
Overall, I don't feel like I've gotten amazing deals from this site, but i've certainly gotten good deals. Read the deal carefully to make sure you're getting what you think you're and research the merchants, and you should be fine.
What a $#*!ed up company!
Full of lies , scam advertising , using Swarovski® Elements when its not.
I have had two issues with this company and have never got any of my refunds. They keep advertising those brand name products that they come from China. I wonder how many Letters have they got from those branded companies.
NEVER BUY FROM THEM AGAIN!
It is a great scam company, they sell stuff from companies that go out of business or doesn't exist. The worst is the way the backup on the terms conditions to avoid returning the money to the customer. Consequently, they give you TEAMBUY BUCKS FORCING YOU TO BUY CRAP that you may not need FROM THE teambuy scam. pretty disappointed with this company. I hope people can share their experience, so we together as a TEAM can avoid this company taking advantage from others... Lets trash the brand together, so they can become more responsible as a business,
BUYERS BEWARE!!! Teambuy are scammers as they pretend to sell you stuff online, and after a few months that passes, you may or may not realize that they have not yet sent you the item (and don't expect Teambuy to remind you as they are probably hoping you do forget as they already gotten paid). But, once you do realize and call them up on it, after frustration and headaches, you now need to convince them to their satisfaction that the vendor did not in fact ship you the item, then they will only refund you back in "TeamBucks" dollar which forces you to buy with them again. Again, BUYERS BEWARE!!!
Don't buy any travel deals from them unless you absolutely had nowhere else to go. I bought the tickets to the Fallview waterpark and think groupbuy should get better deal. What a no-brainer! It turned out to be the most expensive"deal" you could possibly found. Go to hotel or resort directly and buy from them, if their price drops before you start you trip, you will get rebate from them. By the way, calling their customer service is pointless, multiple,multiple calls with no response. SO, AVOID TEAMBUY.CA!!!
I agree with all the reviews here. I bought a YSL touche Eclat on for 19 dollars when it was on deal, and it showed that the expected delivery was 25th May. It has been almost a month overdue and after counteless calls to them and rude customer service telling me to wait "another three days" because the "merchant has shipped the product via canada post on the 29th", I got a refund.
I don't think they tell the truth at all, because how can it take Canada post three weeks to deliver something locally?
the most interesting part is, they deleted the item from my list of purchases.
I have been ripped off another time from them, and will NEVER be returning.
"doesnt get any worse than this. stay away!"
Have been waiting for delivery of purchase since april 20th. after contacting TeamBuy three times have gotten the exact same canned "apologetic" responses about the merchant. "The merchant has assured us that all orders have been processed and customers can expect delivery very soon. They are very sorry for the delay and for any inconvenience caused."
Will be asking for a refund next. Wish me luck. Should have stuck to Groupon, with whom I've never had a problem.
I ordered a dress from this site and, after committing to a buy, I found an eBay listing by a vendor in China for the same dress for half the price. When the package arrived the return address was the same as the eBay vendors...TeamBuy totally let their customers order from them and then placed the order on eBay. When I got the dress, it looked ABSOLUTELY nothing like the picture.
At the same time, I ordered a 12 pack of cotton tank tops which apparently would have retailed for $121 - these are the lowest quality tank tops I have ever seen and the length of them listed on the TeamBuy add was completely incorrect I now own 12 see through crop tops that I hate.
Also, all items arrived late and aren't worth the money. The only company I've ever been more annoyed with is Ikea. Boo TeamBuy! BOOOOOOOOOOO!
I was sold two vouchers for $39 each by Dealfind on April 14,2012 to redeem for auto detailing at:
1520 North Halsted St
Chicago IL, 60642
My two vouchers (#5584-5928 and #9229-3028) were not honored because the merchant informed me that Deal find aka TeamBuy.ca MISPRINTED the vouchers to state that there was "NO EXPIRATION" So in good faith that the vouchers issued would be honored, I went to use them on 5/14/2013 since they had "NO EXPIRATION" printed on them. After contacting their customer service I was told by Avital (rep) I would not be issued a FULL REFUND since they are more then a year old but that they will give me a $5 voucher instead. This is FRAUD of the highest degree. In their database is proof that they misprinted the vouchers they issued me. I operated within the constraints of the " no expiration voucher issued." I demanded a full refund of my money to no avail. I was prevented by company error from complying with the voucher guidlines. Gayle
The vendor could not produce in the time period and when I went to resolve the issue prior to the expiry date they said the voucher expired and nothing could be done after taking them over a week to respond. I want my money back thieves!!!!!
yes they are a scam.. ordered from them and never got it. but this is canada and nobody cares about being ripped off
As a first time buyer, it has now been almost a month since my order should have been delivered and still no product. I have sent two emails which received the same response, "I will email the manufacturer and get back to you." which of course they have not ever gotten back to me with any information at all. I still do not know if I will get the three items I ordered or not. If you are thinking about buying from them....DON'T!
IF THE DEFAULT DIDN'T HAVE TO SELECT A RATING, I WOULD GIVE IT BELOW ONE.
Customer service absolutely worst. As a customer I have ever right to demand to speak to a higher management.
Recently I filed a dipsute on an item I have received, the first agent, who so happen to be the supervisor Jessica failed to respond to any of my inquires after my initial email to her asking for images of the product. Stuart, who promised to look into it failed to communicate with me either. Audrey, who I thought was helpful refused the escalated my concerns to a manager and demand to speak to Jessica. Look girl, if Jessica is the one that I WANT TO FILE COMPLAINT, WHY WOULD I WANT TO SPEAK TO HER AT ALLL...
SERIOUSLY, IS TEAMBUY GOING TILTS UP...LOOKS LIKE IT.
I WILL CONTINUE TO WRITE A REVIEW ON EVERY WEBSITE REVIEWS UNTIL I GET A RESPONSE
Their customer service is the absolute worst. If you don't believe me, try sending an email. Call their hotline right now. Your email will never be answered and your phone call will cut out or leave you on hold for ages before it cuts out. Their customer service agent, when I finally got through to make a complaint and ask for a refund actually had the audacity to pretend to create a case file for my problem and read my email. She said I'd get an email in a week or less and I should be able to get a refund no problem. After a week I called back and there was no record of a case file, my email was deleted and there was no record of my having ever had a problem.
I asked for a refund again and was flat out refused in spite of the fact that the merchant had refused to honour my voucher (I showed it before getting a service done) and forced me to pay $70. Eventually they offered me teambuy bucks, which I have no use for after I've been jerked around by the company and the merchant so much. What if I buy another deal and have a problem with the merchant? Am I just supposed to keep going through their customer service and buying more deals indefinitely? This is no way to run a company, it's a total scam.
This company is great. No hassle, easy purchase. Had one question, phoned them, and they were right on the ball. I would purchase through this company again.
Being a deal junky, I just had to buy another coupon from another one of these daily deal web sites. The problem that I had was that it was for an automatic garbage can. I've bought numerous products from teambuy.ca before with no issues; however, with this one they sent me an email that the shipment is delayed 3 months. Now, I didn't want to wait that long as I have already been waiting for 1.5 months for this garbage can to ship. I tried to contact the merchant numerous times to to avail so naturally I was a little upset. I went ahead and contacted teambuy.ca for a refund and they said that they could only issue me a refund in Teambuy credits. After numerous emails back and forth and finally me having to threaten to call my credit card company, they agreed to issue a full refund back on my credit card. This whole experience was very disappointing. They should more carefully screen their merchants and issue a refund immediately if the customer is unhappy.
I am surprised there are no reviews yet for this website.
My experience with Teambuy has been great. I bought voucher that I wanted to use (We all buy with that intent) buy couldn't and explained my situation and they refunded my voucher. I am very very happy with their quick response and action.
When I am back in Canada I'll gladly check deals with them!
Good luck Teambuy :)
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