Ordered zipper pulls and never received it when promised for Nov. 17th. I've emailed several times... the first couple of emails I got replies of "We do not have any updates on this shipment at the moment. We appreciate your continued patience. We will update you as soon as we receive information from the merchant." I've continued to email them asking for a refund and now they won't even reply. WORST CUSTOMER SERVICE I'VE EVER ENCOUNTERED! Save your money and go to WagJag instead.