TaskRabbit

I'm writing to express my frustration with a recent experience on your platform. Despite being quoted a specific price directly by the Tasker, I was ultimately charged nearly $50/hour in additional service fees—fees that were never mentioned in any communication or clearly displayed prior to booking. When I reached out for clarification, I was met with robotic, scripted responses that felt cold and dismissive—more like AI than human support. I've previously booked two other Taskers (one on the same day and one the day before) without encountering this issue, which only adds to the confusion. Customer support during the chat process was equally disappointing. The interface is frustrating to navigate, the prompts are unclear, and the wait time just to speak to a representative was over 45 minutes. I was told that a supervisor would follow up via email, but I have no confidence that will happen—nor do I expect a meaningful resolution at this point. What's most disappointing is that I had been willing to give the platform another try, but after this experience, I'll be deleting the app and encouraging friends and family to avoid it as well. I suggest customers support local service providers directly rather than relying on a company that hides fees and provides such poor support. I expect better transparency in pricing and far more respectful customer care. This experience has left me feeling misled and undervalued.

This company charges you even when he tasker does not complete the job. My tasker showed up 30min late so i canceled the service. He had the nerve to complain that i got it done without him. The video shows him arriving after the truck was already loaded. Task rabbit does not agree that i should be refunded my money.

I hired a Tasker through TaskRabbit in Feb 2025 to professionally install a wall-mounted bike rack in my apartment. I chose to use TaskRabbit specifically to avoid doing it myself, thinking the platform would connect me with a vetted, experienced professional who would do the job correctly. Fast forward to May 2025 / today — the entire mount pulled out of the wall, causing significant damage to the wall. My landlord is now holding me responsible for repairs. When I reached out to TaskRabbit, they refused to help because I didn't report the issue within 30 days of the task (their time limit for filing a claim with them under their "HappinessPledge"). This is incredibly frustrating because the damage wasn't immediately apparent — the issue only became visible after some time, which is exactly how latent workmanship failures often show up. Their so-called "Happiness Pledge" is useless if it only applies to problems you can spot right away. Apparently, TaskRabbit takes no responsibility for the quality of the work done through their platform. When I asked whether TaskRabbit ensures any level of workmanship, their answer was essentially no — they just connect you with people and hope for the best. They did offer a refund of the original task fee ($79), but that doesn't come close to covering the cost of repairs. I'm shocked by how little accountability exists for a platform that markets itself as a safer way to get help with home improvement. So — a warning to others: if something goes wrong with your task, you're on your own. TaskRabbit will not stand behind the work done, even if it causes damage later. And they'll hide behind a technicality to deny your claim. I've asked for my claim to be escalated and will be sharing this experience across platforms so others don't make the same mistake I did.

I booked a mover named Hector through TaskRabbit at $112/hour for a service which explicitly included his truck and trailer. The job was scheduled for March 26,2025, but on the day of the move, Hector messaged to say his truck had broken down. He offered to rent a U- Haul and reschedule for March 27. I agreed, assuming the rate would be adjusted accordingly. Instead, Hector charged me the full $112/hour plus an additional $140 for the U-Haul rental. That rate was supposed to include the use of his vehicle. His standard rate without a truck is $85/hour, which should have applied--plus the $140 rental cost. I was overcharged by $278, paying $1,183.17 when $905 would have been appropriate. On top of that, I paid $350 in cash to Hector's helper, which was not reflected in the invoice. To be clear, Hector and his helper worked hard, and I appreciate their effort. My issue is not with them, but with the billing discrepancy and TaskRabbit's refusal to resolve it. I provided screenshots and a clear breakdown to Taskrabbit customer service asking them to refund the $278 overcharge, but instead was offered a $140 Taskrabbit credit which I declined. Taskrabbit support warned me that disputing the charge through my bank would result in my Taskrabbit account being suspended. TaskRabbit's policy-first, customer-last approach was incredibly disappointing. They have lost a loyal customer. If you value transparency, fair treatment, or actual support when things go wrong, look elsewhere.

I scheduled a Tasker to help with a mounting job. He arrived an hour earlier than the scheduled time with no advance notice and then cancelled on me last minute, well before the scheduled time, because he couldn't contact someone to get into the building (because of course, we weren't expecting him an literal hour earlier than the scheduled time). Taskrabbit said the cancellation fee was non-refundable because we didn't let the Tasker in or explicitly tell him he couldn't come at the time he showed up. It's a $70 charge. Ridiculous that I am being charged for a Tasker who can't adhere to a schedule.

We ordered a bed for delivery and assembly two days later. Never heard of taskrabbit but Ikea uses them for assembly. Our product was delivered and taskkrabbit was not in the loop. They flooded us with texts and emails wanting us to create an account which was not required according to Ikea. Rabbit wanted to know when our delivery was and wanted to come the next day instead of the two days later scheduled with ikea. We agreed but said no earlier than 2pm. Then they sent a text saying they will come in the evening. Then another text saying 11:30 which was only 1 hr away. We had given them our phone number but they never called. Only wanted us to create an account and use their app. Decided to cancel and rabbit said we would be charged a fee because it was within 24hrs. Conclusion: rabbit wants to schedule the task when it's convenient for them and charge you for cancelling when it wasn't our choice anyway. Communication was poor. Complained to ikea customer service and they apologized for the poor experience. Just stay away from Ikea assembly.

I needed someone for a short small move, bed, dresser a few small boxes. Would require a pickup truck and two people. Taskrabbit requires that the second person also be a Tasker. It shows the average fee to be 103.00/hr. Three screens later it reveals there is a 42 dollar "Trust and Support fee" Very unclear what this is for. I called their customer service line. I could barely understand the representative but he was finally able to answer my question as to whether the second Tasker was also subject to the 42.00/hr Trust and Support fee. The answer was yes. So with two Taskers at 103/hr. And two Trust and Support fees the cost was near 300.00/hr. Zero transparency. Ridiculous fees. I decided to hire a couple of lawyers to do the move instead.

Arranged hauling away of old cabinets with a tasker for an agreed upon rate of $200. Task Rabbit billed me for 5 1/4 hours totalling $215.83 and then added on a 36.5% service rate. (Published rates are listed as totalling 22.5%) Stayed on hold for 20 minutes and then Marge was totally unhelpful in correcting charges.
Disputed the $50.64 overcharge with my credit card company.

Requested 1 hour of work before the available choices came up. Then chose from the selection provided. Guy asked for pics of the lawn? Then 30 minutes beforehand, he texts that the job is too small and I should get someone else to do it. I told him I was perfectly happy to pay the full hour for the 1/2 worth of work. I can't give him a review because he didn't do the job and neither can customer service for the same reason. They did, however, notify me that they would not be charging me for the service! I'm amazed!

Absolutely horrible customer service. Our person they sent not only built the ends incorrectly, causing risk of harm for my child- but they stole all the extra screws and pieces so we couldn't fix it. Then they refused to do a refund, instead offering credit to hire someone else- which I won't use because I don't trust the quality of the individual they would send. Submitting a chargeback with my bank today due to them not abiding by their own 100% happiness guarantee.

We had bought some cabinets from Ikea here in the Bonn/Cologne area, and wanted them put together for us, as we are elderly people and we felt it would be easier if someone could help us by building the cabinets from the shipped parts. We went on the confusing website, filled out forms; there is a phone number but it is in Munich, and a recorded voice says no person available to talk to. We requested help again and again, a week passed, then another week, finally we just assembled the cabinets ourselves. I don't understand how this company can stay in business. We didn't pay any money because they didn't respond to our request for help. Pfui!

Ok, booked assembly through Ikea. TaskRabbit Person refused to come during a scheduled time. Came early next morning. Refused to assemble shelves. I told him he had to. Assembled them wrong. Didn't assemble a lamp. Called Ikea. IKEA contacted TaskRabbit, they actually tried to con me to rebook the service directly through them, saying I won't have to provide my credit card. However, that was not true. I refused to give them my credit card. After reading these bad reviews of theft and damage, I am just going to ask Ikea for refund for assembly.
The customer service representative from TaskRabbit lied on the phone and when asked him to provide a phone number to call him back, he gave me someone else's phone number.

I've been a Tasker for Task Rabbit for several years and have always been paid out for my jobs except for my last two recent jobs I completed. It's been well past the administrative timing to make it into my account. My bank's clearance department has confirmed that they never received the funds and suggested it went to another bank account. I have spent several hours on the phone back and forth between Task Rabbit, my bank and another third party Task Rabbit referred me to call who refused to speak to me because they deal directly with Task Rabbit. Would be nice to know where my money went!

Ikea furniture: Tasker was unable to complete job on day: Ikea wardrobes left not fixed to walls: Units not fixed together: Inside rails fixed to wrong unit: Shelve fixed to wrong unit: lots of bits not used? Tasker Said he would come back however has not shown and unable to contact him: Task Rabbit support do not respond: Have emailed them 5 times and had an A I chat: Keep asking for same information; When all you want is to get job completed: Unable to use room as units not fixed to wall (unsafe) And to top that Task Rabbit has taken full payment (had to contact Bank to stop it) Pity their customer support is not as quick as Accounts Dept: Tells you all you need to know:

We used them twice. The first time the guy couldn't do what we asked but charged us anyway. They sent the same guy again (I know). It was a simple task so we went ahead with it but installed the product backwards so we had to pay $200 to someone qualified to fix it. We disputed it an TR told the credit card
Company we had never contacted them...it was b.s. But MC bought it and refused the claim. Stay awayyyyyyyyyy from TR!

Ikea recommendation for self assembly wardrobes. The sensor light should go off when door closes...it doesn't. One handle not put on...I would need to drill hole myself to do...the worst of it he's made to holes in 2 doors by error and patched it up with white plastic dowels. Task Rabbit have offered me £38 credit to get another tasker out! What a con. Do not use at all. And I have no means of contacting the assembler as this can only be done via TR platform

My Tasker broke a table top. Task rabbit on a case-by-case basis will pay up to 10,000 dollars. I had receipts and the cost to replace the broken item which was $3000. They offered $63. Don't use them

Fortunately, our contractor was awesome! But I will never use this business again. No where do they disclose they are going to charge you ~ 30% fee ("Support Fee") for basically nothing.

My God, Upwork only charges a credit card fee!

Stay away from this site as you will be disappointed with the additional charges. Contractor charges were $260, and TaskRabbit added another $95 charge! Truly hard to believe, and this model will never last long term, especially with a rating of less than 2 stars.