SurveyMonkeyReviews 109

Two weeks ago, I paid for the "Advanced" plan to upgrade my account. They stated that the payment processing could take up to 5 business days, but by the end of this period, my profile remained unchanged.

I understand that processing issues can occur, but what is unacceptable is the company's lack of a proper customer service channel. In the free-tier plan, the only contact option is email, which they claim operates 24/7. However, I've found this to be nothing more than a myth, as real as Little Red Riding Hood.

Meanwhile, my money is sitting in their account, with no service provided and no response from them. I demand an immediate solution.

SurveyMonkey has become my go-to platform for gathering valuable insights and feedback from customers, employees, and stakeholders. The platform's intuitive survey builder, customizable templates, and robust analytics tools make it easy to create, distribute, and analyze surveys of all types and sizes. I appreciate SurveyMonkey's flexibility and scalability, allowing me to tailor surveys to meet specific objectives and target audiences. Moreover, the platform's real-time reporting and data visualization capabilities provide actionable insights that inform decision-making and drive business growth. With SurveyMonkey, I can gather the feedback I need to make informed decisions and improve outcomes.

Survey Monkey runs the business like extortion- we had a enterprise contract purchased by our BizOps lead but the software was never being used in the entire year then it got auto-renewed. Our team immediately contacted the customer support and tried to cancel the service for the next year but they wouldn't cancel it even though we never plan to use it again. Pure Extortion, just be aware!

Recently I was looking to buy Samsung active 2 watch,I was attracted by low price offer of rs1600 by wholemonkey.com,thing is they made a monkey out of us,I paid 1600 and recieved a china watch which never connects to the phone and never shows proper time.rs 1600 down the drain,when I called their customer care they said no returns.

Surveymonkey is the worst service provider. Do not go there. No customer support, on other hand, subscription fee is the highest.

I used SurveyMonkey two years ago. They recently charged me without my approval or knowledge. Then I went to be sure I was cancelled, and couldn't connect with anyone to complain or get a refund. If you cancel, I guess you have no access even to complain. This is a terrible scam that needs to be investigated.

First terrible experience was, when I conduct the research and after gathering responses found out that without paying I could not access the results.
I bought the subscription and I cancelled auto renewal policy but they charged the second time and its impossible to get refund, even I did not use any of its feature.

I was debited on 11 April 2023 and been trying to get my money back or at least some acknowledgement of the payment - nothing so far! They are denying the payment. My bank confirms they have the money. 316 USD. I don't know how to resolve this issue!

I needed a platform to do a single annual survey, and had seen SurveyMonkey used by others in the past. I checked it out and it looked like what I needed; confirmed that their free plan could have unlimited responses; and that I could report the results in a nice format. GUESS WHAT! You get unlimited responses, but YOU ONLY GET TO SEE THE FIRST 10. You can UPGRADE for $300, or when I complained, they pointed out that I could pay $99 for a month subscription to see my survey results. THERE IS NO FREE PLAN unless you have less than 10 people taking your survey! Don't do it! Find a truly free platform like I will next year.

I'm a PhD candidate and needed it. I never received a notification of pending renewal. Imagine my shock and anger when I received a close to $500 charge for renewal. I contacted on the day of the charge and they would not consider anything other than "oh well". Times are tough...no compassion.

I recently upgraded to a premium package for business use after realizing the free version had so many limitations. The Team Advantage package advertises as $25 a month. There are NO monthly installments so instead you have to pay for the full year, and I was charged $900 for the year. I was charged for 2 additional seats (users of the survey) which upon my purchase appeared to be part of the initial cost. There's NO customer service # to call so everything is handled through email. I requested a partial refund and explanation as to why I was charged $900 which should have been $300. The same scripted response is sent suggesting you read the Terms and Conditions. I can cancel my auto-renewal for the next year, but they charge you an astronomical amount upfront. To me, this is false advertising, unethical and poor business practice. I would never use their services again.

Horrible customer service. I paid $ 248 for basic service in February and website indicated I could export to SPSS (a statistical software I also purchased specifically to analyze Survey Monkey data). When I completed my first survey in March, my account indicated I needed to upgrade to more advanced level which would allow export to SPSS AND would provide phone support. So I paid another $498 for this upgrade. My account still only shows basic service, I can't call any one BUT my bank account shows both amounts as debited. After multiple emails to "support", still no resolution and no phone number to call. WORST!

I went to the Survey Monkey site and chose the $25 per month plan ($300 annually). I was charged $468 ($39 per month). When I disputed the charge and asked for a refund I was told their policy is no refunds... partial or otherwise. So, they can charge whatever they want and there's nothing that can be done about it? That's completely unethical and a horrible way to do business.

Functionality is fine but pricing is very shady. Here are some examples:
-free account seems like a good fit for you, until you realize they only allow you to survey 10 people (my example I had 50 respondents to a survey for a non-profit)
-they force you to upgrade to see anything past 10 responses per survey
-they try to shove the 1 year pre-paid subscription down your throat at every possibiliy
-upgrade looked like it would cost a reasonable $35 a month for the "monthly plan" but actually it was $39 a month and ONLY if you pay for the entire year in one lump sum. For the true monthly plan it was $99 a month.
-canceling the $99/month subscription is less than straightforward, so i could see it possible to get frustrated looking for how to do it and then ending up paying for many more months than planned

If you just need to do one survey or some basic stuff, look for another survey service with more transparency. I should have just used microsoft or google's survey builders that would have been free.

SurveyMonkey claims to be a Basic Free tool, yet they limit the responses given to you to 10. Yes a lousy 10 and this is never stated up front. Once you have more responses they start hounding you with emails to "Upgrade" so they will release YOUR DATA. No mention of this is made on the landing page! And they will only to for a ANNUAL charge of hundreds to thousands of $$$$$. What happened to this company? I've used them before and this was NOT the set-up.

I wish I had checked this site BEFORE I used SurveyMonkey for a post-fundraiser survey! I signed up and paid for what I thought was a $16 monthly rate but the company charged me $192 for an annual plan. Of course they don't answer actual phones, but did get back to me by email, basically saying that I did not read what I signed up for:
"Unfortunately, we are unable to offer you a full or partial refund per our policy on non-refundable fees."

After a few back and forth emails they offered to modify my billing to monthly, FOR $99 instead of the $16 I originally agreed to paying. I DID NOT see anything about paying for an annual plan when I signed up and clicked only on the $16 monthly plan, but I wrote back and said that I would like them to switch my account to monthly as suggested in their email, to which they replied:

"We will bill you $99 total and require no subsequent payments. And then we will process a refund to your credit card for the $162 you paid originally." I decided against throwing good money after bad and did not take them up on this offer.

My credit card dispute with Citibank was unsuccessful even though I sent them ratings from this and sitejabber pointing to Survey Monkey's shady business practices.

Finally after 2 months of sending emails to Survey Monkey, Citibank was able to get them to agree to credit my account back all but the original $16. I held off writing this review until I saw the actual credit on my account, received August 18,2022.

Date of experience: June 22,2022

This one of my oldest and favorites it does pay out it's quick easy and don't waste your time letting you get halfway through a survey only to get dropped. You only get the surveys you will qualify for

We used a paid version of SM for a few customer and prospect reviews over the last year. Often wasted hours trying to do something simple (e.g. Repeat a test run with the same recipients when fine-tuning a survey) only to find that this basic function is only available in the 'Enterprise' edition.
This isn't a bug - it's cynical price-gouging.
The company doesn't deserve its customers' business. We're going elsewhere.

Every time I attempt to log in, it requires me to add a new device, even though I'm using the same device. This is because SurveyMonkey's system is cookie-driven. If you delete cookies or use VPN, you're out of luck. Once you log-in, it prompts you to delete a prior log-in device. Then, without warning, after a number of log-ins it blocks you completely because you created and deleted too many devices. There is no phone support for my paid account, just email support and they make that almost impossible to find. SurveyMonkey used to have a simple ID/PW log-in, but now it totally blows monkey balls.

Free version: they do not inform you that to view more than 10 responses, then you must pay $99. This is after you have already published your survey and can't reasonably publish another (same) survey using another service. Subterfuge!