if you want tickets to anythings from shows to sporting events in the NY area this is the place to shop. (in 127 reviews)
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Buyer be ware. When you agree to the Stub Hub web site rules, you agree to let them do whatever they want. I bought Rose Bowl Tickets. I didn't see (until after my purchase had gone through) that tickets wouldn't be delivered until 1 day before a holiday and 2 days before the game... So basically, I wouldn't receive tickets until after I had already left to goto the game. When I called to fix the issue, they were happy to help. So long as they got to resell the tickets. So less than 10 minutes after I received the full details of the order, I wanted to cancel but couldn't. They wouldn't unless they were making more money.... I will never use them again.
After selling 4 spare tickets with Stubhub earlier this year for a concert on the 7th of October I was very much expecting to have received my money by now. On their website it states that you will be paid within 5-8 working days... Over 30 working days later I am still waiting for my money!
After speaking to someone last month after not receiving my payment I was told I needed to update some of my Paypal details before I could be paid, so I did. Today I spoke to someone else about not receiving my payment and I was told the reason why I had not been paid was because the payments department needed to verify my account! Not happy. He's told me to expect an email within the next 24 hours confirming my payment. However I am not hopeful this will be the end of the matter.
I certainly would not recommend Stubhub to anyone else due to the fact that their payment regulations are false and for the very poor customer service.
Tip for consumers: Do not use this site.Ask Hannah about StubHub
I went to a Colts game and the tickets that I purchased the seller had apparently issued multiple sets of the same tickets. Considering I payed a pretty penny, I was not very pleased. I found the StubHub table and they replaced my tickets with new tickets to the same game (actually better seats than I had!) and refunded all the fees I had paid. I was very impressed with how efficiently and effectively they took care of me! Great job customer service!
I understand if a seller doesn't have physical tickets in their possession, but there is absolutely no reason that StubHub should allow a seller to sell electronic tickets without uploading them to the site first. Electronic tickets are immediately available to anyone who purchases them, so someone selling electronic tickets that they don't actually possess is just a scam. I made the mistake of buying electronic tickets on stub hub, only to find out after my purchase that the tickets had not been uploaded to the site, and I was going to have to wait 2 weeks. I didn't want to wait and hope that this so called seller would actually upload the tickets, so I called StubHub to cancel the order, so that I could order instant download tickets. I was told that I was being transferred to customer relations and promptly hung up on. Many reviews say that people will sell electronic tickets and not immediately upload them, so they can wait and see if the demand/value of the tickets go up. If this happens, the seller will cancel your transaction at the last minute and sell them to someone else for a higher price. Meanwhile the buyer who thought they had secured their tickets is left in the cold. I would recommend avoiding this site at all costs. It's a scam, and I'm fairly certain it's a matter of time before a lawsuit or government intervention puts them out of business
I WILL NEVER EVER IN MY WILDEST DREAMS THINK ABOUT PURCHASING ANYTHING FROM THIS SCAM CALLED STUBHUB!!!!! I Purchased 2 tickets for me and my wife ( It was her birthday surprise present) for Ricky Martin concert in Houston. The tickets were surprise for her since she love Ricky Martin, and it was her birthday!!! I wanted nice seats since it was special occasion for us. I payed $200 each for floor seating area A. We went on dinner and get to the door, just to find out that the actual tickets were already used and they weren't even the one I payed for... This tickets were for VERY LAST ROW - $38 each. Not that we didn't see the concert because someone already used our tickets( they probably sold the same tickets more then once), but we got the worst experience after this. So, I called right away the "customer service", if we can call it like that, 40 min later someone finally answer, but now i really hope it didn't. This woman was extremely unprofessional, unhelpful and ridiculous. She called me blind and stupid ( I'm serious) to not look at the tickets when i received, which i received in my office the very same day, not knowing if i will receive it or not.. but anyhow.. she say there is nothing that she can do about it, and when i asked to talk with supervisor or manager, she told me that " the manager don't have time do deal with me" ?!?!?! HOW ABOUT THAT?!?! I't ruin my special night, my wife was trying to calm me down, that isn't a big deal... but actually it is for me... that kind of "service" I never experienced in my life!!!! Next day I called my bank to dispute the charges, they process the whole dispute thing, to find out that StubHub will not do anything about this situation, and if i want to involve a lawyer and take it to the court?!?! I don't have time to deal with this BULLLLLLLSSSHIIITTTTT "company", and ever since, I've been "promoting" their "services" to my co-workers, family, friends and everyone I know and I don't know... So there you go... IF YOU ARE LOOKING FOR TICKETS, THIS IS THE LAST PLACE YOU NEED TO LOOK AT!!!!!
Tip for consumers: IF YOU WANT TO WAIST YOUR MONEY, TIME AND NERVES, VISIT THEIR SITE!!!!!Ask KIRE about StubHub
I purchase two tickets from StubHub. When I only received one in the mail, they said the best they could do is send me a 50% refund. To their shock, I did not want to go to the concert solo. They eventually offered to send me a full refund ONLY if I sent the one ticket back. I will NEVER use this service!
I bought tickets in August to a show in late October. When I go to shows, I always purchase seats that are within the first few rows of the stage. I bought two tickets in row C (third row). A few weeks later, I received tickets in row N. Called StubHub, they advised me to return the tickets, and they would find me replacement tickets. They found tickets in row B.. sounds fair right? Except the seller NEVER shipped them. I called StubHub every day the week before the show to please cancel that order and order me new tickets because I had a terrible feeling that this seller never even had the tickets in hand. They kept telling me that I should be receiving them on October 27th... 3 days before the show. They gave me the run around over and over saying that I was protected by their Fan Protection or whatever it was.. and if those tickets never came in they would try to give me replacement ones or a full refund. FIRST OF ALL, I was monitoring the sales of tickets for this show pretty much every hour, watching all comparable tickets sell out.. there was no way in hell that there would be any tickets left come the day of the show that were comparable to the ones I purchased. SECOND OF ALL, I don't want a refund, I want to go to the damn show!!! I bought these in August for a show 2+ months later... a refund is not going to be the solution. Plus, this was a birthday gift for my fiance to make matters worse. The day after I demanded a refund, StubHub called me to tell me that the seller had these tickets on will call. BULL$#*!. StubHub isn't even supposed to allow Will Call tickets to be sold on the site!! And I could just imagine, come the night of the show, I would attempt to get my tickets and they wouldn't be there. I was so fed up with StubHub that I demanded a refund. And now I am not going to the show. You would think StubHub would try to make it better and would have ordered me complimentary tickets to the show, but nope, couldn't even get that. Extremely disappointed, and will absolutely never purchase from StubHub ever again.
I have had an issue with a gift card I was given and have contacted them via phone multiple times just to wait on hold at least 30 minutes and then have the rep not be able to help and transfer me to a different department that supposedly handles gift cards and then wait on hold again. Then to have them tell me, no the management at the original customer service has to help you and dont let them tell you they cant. Then back into the hold line for 30 more minutes to be told no that other department was wrong and management would not get on phone with me. This has happened very similarly in 3 phone calls and 2 online chat sessions. Just look at the number of negative reviews. They just dont care. I guess they make so much money they dont have to worry about individuals that have problems on their site. Its funny that I followed their directions to precisely while on the phone and it still didnt work and then multiple days later tech support emails me to say something vague and to call customer service for help which I already did >>>>>>>>>>ugggghhhhhh If I ran my business even 20% like this I would be shut down in a year or less. I hate to say it, but I believe I will smile when they eventually do go under because you cant go on forever treating people this way after the money has already been spent with their company.
Tip for consumers: Stay away, many other ways to get tickets that are safe and reliable.Ask Kurtis about StubHub
Ordered tickets for my college son and some friends to go to a concert after a hard round of tests. Got an initial delivery date, then got an email to not worry, they would be later but in time for the concert. Right before concert I get a message on my answering machine there were no tickets coming. Now the venue is sold out, if StubHub had told us the truth originally that their seller wasn't sending the tickets properly we would have had a chance to get them another way. Now there are very disappointed kids. The worst is, they knew there was a problem and lied to me about it-they don't care.
Before anyone jumps to conclusions and say that StubHub is not a good company. Please take the time out to read their user agreement. Remember that StubHub does not manufacture the tickets and as such they won't be able to refund their buyers in certain situations. If that were to happen, we would have no sellers. StubHub is the only ticket company that has sales on tickets and offer rewards when you purchase tickets (that is if you enroll in the fan rewards program). Here is a link to the user agreement that will answer your question: http://www.stubhub.com/legal/
So, i'll start by saying that in the past i have had nothing less than great experiences with stubhub. One of my most memorable experiences was when i heard about Chvrches playing in Boston a few minutes from my work about two hours before the show. I get on stubhub in hopes to find some cheap last minute tickets to a sold out show, which i did. They literally cost me $10 a piece after taxes, making them about $6 per ticket. I was beyond stoked and got into the venue fine and had a wonderful time. However, i've been hearing that stubhub has been on a steady decline in the past few years which sure it could happen to me, but with nothing but awesome experiences - i bought more tickets anyways. My mom and sister couldn't afford tickets to see Garth Brooks in Cleveland last night, so on Tuesday after seeing a ton of people posting about their excitement for Friday nights concert - i got on stubhub and purchased two tickets for only $38 a piece. For Garth Brooks - thats insane. I can't even elaborate on the sheer bliss in my moms voice when i told her she was going to the concert. This is someone she grew me and my siblings up on, dancing in the kitchen with her... like i heard so much Garth in my childhood I swore it was going to make my ears bleed. I could only imagine her having the time of her life and shes not able to "treat herself" very often as a single woman.
I was so happy to be able to give her this experience.
Unfortunately, upon arrival at the venue, my mother and sister were told that their seats were already occupied and that there was no way for them to get in. The tickets sold to me were in fact fraudulent and the horror stories you read about stubhub can very likely be you next time.
Now, had i written a review last night it would have contained alot of deeply heartfelt curse words and bad names in regards to the company itself. They cannot give my mom that experience back, and they cannot give her the "night of her life" that she was bound to have last night. But, the man i talked to while filing my claim was very sincere and apologetic. He made me feel like it truly wasn't the fault of the company, and that there are just some a**holes out there that can find a way to turn your disappointment into their paycheck.
They did in fact guarantee me a full refund that will take 3-5 business days. No doubt they are cooperative and definitely on the side of the buyer. But, please if you buy tickets off of stubhub for yourself or someone else, that you call stubhub to verify your sale, and that you call the venue to make sure that these seats youre purchasing tickets for exist. And before you leave the venue, check with the box office to see what options you have and get in touch with a customer service rep at stubhub immediately to try to locate a new set of seats.
I wish any future stubhub ticket purchasers the best of luck and hope you dont receive the same experience. And i am saddened to say that i no longer will be purchasing tickets off of stubhub because people suck and the hour and a half drive and the wasted excitement is not worth the money you will save. Trust me.
I bought tickets to the Oddball Comedy Fest THREE MONTHS before the concert date. One month before, they change the concert date from a Saturday to a Tuesday. I am a teacher and there is NO WAY I can get to a concert on a Tuesday. I talked to LiveNation and they give full refunds to the company that originally bought the ticket if the concert has been canceled or the date has changed. I had to talk to StubHub on the phone for FORTY FIVE MINUTES, thirty-five of those minutes being on hold!! Only to be told that they will not get in contact with the originally buyer (who was fully refunded) and our only way out was to sell them again on their site. Im sorry, but WHO IS GOING TO PAY FULL PRICE FOR A SATURDAY SHOWING ON A TUESDAY!!!! So upset. I will never use StubHub again.
I bought concert tickets more than a month before the date of a concert my son was planning to attend. Two days before the concert I still had not received my tickets so I called Stubhub. I held on the line for 15 minutes while they researched my order and proceeded to tell me they did not have tickets for this concert. Had I known this weeks earlier I could have bought tickets somewhere else. I can't believe a company can sell tickets they don't even have. So far my credit card has not been refunded. I will never purchase from them again!!
Took our payment then cancelled and locked us out of our account!!! So now we have no tickets!! If I had not have checked my email before leaving we would have been in big trouble!!! Called their customer service number and took ages to answer!! The operator could not give me an answer as to why they had cancelled after taking our money! They told us we have to wait 4 days for a refund and 24 hours for one of their team to resolve but the concert is in 5 hours time!!! AVOID this UNACCEPTABLE EXPERIENCE!! And most of all do not miss your event by trusting this company you just might!!!
As I said when we rang their customer services they refused to give us any reason for cancelling the purchase. We spoke with Pearce on this number and said they had issues with the ticket purchasing online. They also said that someone would contact us on our phone numbers but no one bothered to make contact with an explanation.
Order no. 184257900 // Culture Club Saturday 5th September 2015
Tip for consumers: Stubhub can let transaction go through take the payment then lock you out of your account!Ask Victoria about StubHub
Used StubHub for the first time to purchase preseason Detroit Lions vs Jacksonville Jaguar game. Tickets were reasonably priced and we had great field level seats. I read so many negative complaints I was fearful my sons birthday gift would be ruined. Not the case. I would use this company again and would recommend to friends.
I recently purchased tickets to a show in Chicago and, while the process was miserable, the aftermath is a disaster. I attempted to place an order on two different credit cards, both with no balance, and they were declined. After figuring that there must be something wrong with their system, I went straight to the venue's site and purchased full price tickets from them. The show started at 8:00. At 9:35, already at the show, I received an email from StubHub that my order had been successfully processed and my tickets were ready to be picked up over 45 minutes away from the venue, and 25 minutes before the show was over.
I reached out to my credit card company about this and, while they initially refunded my card, they have since sent a letter stating that the charge will now be added back on to my account. The reason being because StubHub remitted information showing that the order was placed and the confirmation email was sent (never mentioning what time it was sent, of course).
While $94 won't affect my life one way or another, I refuse to let this company steal from me and, most likely, many other unassuming customers.
I received an e-mail stating that a "buyer" did not receive their tickets and I would be responsible for "purchasing them new tickets." I called StubHub and asked them to review my past history (never a complaint) and asked what avenue they had to ensure that the "buyer" wasn't lying. They said there is no way and that they "protect the buyer not the seller." They are as much thieves as the "buyer" who lied about not receiving their tickets.
They not only screw the ticket buyers with their outrageous fees, I think they screw the ticket seller even more. I sold tickets through them 1 time, I can't remember the exact dollar amount that they "stole" from me, but it was somewhere in the neighborhood of 20-22 %. I will never use them again.
I bought 2 tickets to see the Rolling Stones in Detroit from Stub Hub. I paid less than the seller paid when they originally bought them. I had absolutely no problem with the tickets. Went to the concert last night and had the best time. Thank you Stub Hub!!!
I'm 43 I've wanted to see Aerosmith since u was 12! They came to town bought 3 tickets through stub hub. 3 months before concert! Before tickets were even on sale! Concert is tonight 7/7/15. Guaranteed to arrive by the 3 rd kept looking online. It said " processing" called yesturday 7/6/15 freaking out. Was told tickets were never available sorry. Sorry!!!!!!! Why was it saying Processing !!!!!!! So heart broken! They refunded my money and wants to give me 50% off next ticket purchase!?as if I would EVER buy from them again!!!!!!!
BOYCOTT BOYCOTT BOYCOTT BOYCOTT BOYCOTT BOYCOTT BOYCOTT I want my 1 star back!!!!! I have been a customer for 7 years 100% satisfaction. Now they have changed their ticket buying policy. There is no more first come first served, you DO NOT get the tickets you want and are available. You pay your hard earned money to get seat Z and you get the seat A the computer gives you because A is available and comes before Z. Sorry, I am not going to follow this horrible business decision and practice. If the seat I want is available why can't I get it. BOYCOTT until they change this terrible business decision. I can not give any stars as this is totally unacceptable and customer service has turned a blind eye to this practice, they are unsympathetic and uncaring ( they hung up on me rather than deal with my complaints) like corporate America is now. Some one get some balls and change it back to where the customer comes first.
We purchased 2 tickets for the Eddie Izzard concert on May 25, 2015 for $493.40. Tonight, when we arrived at the venue and presented our ID and a confirmation from StubHub! and Good Ticket Seat we were told there were no tickets for us. We immediately called StubHub! who did nothing for over 20 minutes. Next, we called Good Ticket Seat and were told they would call us back. We sat in the car and waited and waited and finally went home. After we arrived home a person called and accused us of not trying to pick up the tickets. What an idiot. We were willing to spend almost $500.00!!! because we wanted to see the show. Anyway, as the person was making asinine accusations I called the credit card company. DO NOT EVER buy tickets with a Debit card you may not get your money back. I wish we could have seen the show, but I will never do business with either StubHub! or Good Ticket Seat and I would suggest the same to anyone else who wants to see the show they thought they were purchasing.
when I went on the stub hub web site to check out tickets . I was amazed of what a well together site this is. The seats I purchased, were exactly what the picture showed me , exactly. When they were calling for all day thunderstorms , I called stub hub 800 number, and talked to a real person. Who was willing to work out something for me . Instead , it turned out to be a beautiful afternoon and we all had the time of our life. Not everything goes as planned. But I was able to talk to a person , who was willing to listen to my concerns. Thank you for letting me share my baseball story . And I will buy a lot more tickets on stub hub. Thank you
I called customer service upon realizing the ticket I purchased was not for the event it was specified for. I had a conversation with customer service confirming that it was not the right listing and that I would either be given a refund or the ticket for the correct event. I received a call from their "StubHub Case Manager" telling me that they could not give me a refund because the listing was correct... which it was not.... After arguing with the representative for a couple minutes, realizing the conversation wasn't going anywhere, I hung up. Now I will never use stubhub again. GO TICKETMASTER!
Prince gave a 3-day notice that he was playing at the Fox Theatre in Detroit. I paid for my tickets at StubHub on 4/6/15, the large amount posted to my VISA on 4/7/15 and I get no email or phone calls. I have to call them 3 times on 4/8/15 to ask where my tickets are? Customer service cannot help me; they transfer me to Mike Goodman, grand master of StubHub, who tells me the broker failed to come up with the tickets. Really?!! And this is the business that you're in; $#*!ing people over you don't give a damn about. Your business sucks, your entire management sucks, and most of all MIKE GOODMAN, YOU SUCK!!!!!! You can respond to the AG and BBB $#*!.
Tickets didn't arrive by Tuesday when they were supposed to, or indeed Friday when the concert was. Ups shows now that only a label was printed and NEVER sent or intended to be sent. Stubhub didn't help when I contacted them the day before the concert to cancel it because my ticket hadn't even been sent yet and they replied with something about a 'fan protect guarentee' - which basically means I go back onto the Stubhub website, see my concert is now a 'past order' and there's no button or way to file a claim or complain.
I wrote an honest review which is what the first couple of lines of this are and they wouldn't publish it. The service is a lottery, you have zero guarentee of getting a ticket you paid for, you might well get your money back but Stubhub don't care when that might be. I had to file a claim with Paypal and still waiting to get my money back.
It's not rocket science, this 'service' is weak and they rely on people to send these tickets, whcih they may put up for 'sale' just in case they decide to flake and not attend. So they have a backup sucker to dump the ticket(s) on just in case they need it. Being my first and last experience with Stubhub, i've found the service a joke. When the tickets have not arrived and I ask for my money back you don't list off some 'fan protect' garbage, you give me my money back.
Wouldn't trust this service personally at all. You have no guarentee you'll get what you pay for and it certainly ruined my weekend, and week leading up to it stressing over a ticket. AVOID, if at all possible and do not make plans relying on anything bought via Stubhub.
Tip for consumers: AVOID unless you have plenty of time to make other plans. You rely on a seller who might not actually want to sell their ticket(s), Like i did. They use the service to secure a 'sucker' to palm off their possibly unwanted ticket just incase they can't make it. So obviously the seller in my case had this in mind since I have the UPS tracking information.......... showing it was never sent at all.Ask Joffery about StubHub
I found tix I wanted to buy and never used stubhub before. I learned I needed to register...so, in doing so, the site kept looping on an error saying my phone number is needed. I input it already...exactly as the site example showed. I tried 6 variations ...with no additional characters, with parens, with only dashes, both parens and dashes, with dots in between and with a 1 at the beginning...every attempt resulted in the same error: Enter a mobile/landline number as if it was missing. I engaged with their online chat twice. The first one suggested I shut/reopen my browser. While I didn't want to lose my tix, I did it anyway. It didn't work...I tried to register again and still no dice. I asked them to refer this to their technical support as there is obviously a problem with their website. I was told to call Sales to purchase my tix. I don't want to do that b/c I want to download my tix right away and this is done via the site AND I am not willing to give my CC info over the phone. I then asked if they can just register me and they said they can't. Both of the chat folks (ROBIN S. in particular) just abruptly ended the conversation with me. So, I'm stuck not able to buy tix and dealing with supposed customer SERVICE people who aren't willing to resolve the problem. I'm really unsure what the purpose their 24x7 chat serves. Looks like I'm off to ticketmaster or some other competitor ticket reseller.
Tip for consumers: My ratings are based on my perception of the value and immediate availability of the tickets, yet the site and the customer service won't allow me to actually engage in a purchase.Ask Dawn about StubHub
I bought 2 tickets, Box 102, Row M, Seats 1 & 2, for the Paribas tennis tournament. Purchase was confirmed, shipping was confirmed. A week later I received the tickets, but they are for Box 108, Row M, Seats 7 & 8. The included receipt shows the original tickets. I called Customer Service immediately. First thing they say when they hear you have a problem is: "Don't worry, we guarantee to upgrade your ticket if there is a problem, or give you a full refund."
I told her the problem. She put me on hold forever. She came back on the phone and said she'd contacted the seller and they told her that they had contacted me directly and told me that the original tickets we no longer available and I had agreed to accept these alternate tickets. Total lie, total baloney. I told her so. She put me on hold again for a very long time. She came back and said no comparable seats were available (they were, but at triple the price now because the event was just days away) and they could offer me a refund only. Well, we had vacation days planned and a hotel room booked. I told her that wasn't acceptable, that they needed to provide other tickets comparable to what I had originally purchased.
She put me on hold again (waiting for me to go away?) and finally came back and said she was sorry, but all she could do was a refund or I could accept these tickets. At this point, because of our plans already being made, I agreed to accept these tickets because I felt I had no choice unless I wanted to cancel the whole trip. I then laid into her about what a scam they had going, what a rip-off, what a bogus business. I said, "You probably do this to people all the time." Anyway, I gave her the what-for and she finally agreed to give me a $40 discount if I accepted these tickets. So now we'll wait and see if I actually get a credit or an actual refund.
Bottom line is the seller can say whatever they want and sell you tickets they don't have and send you anything instead (or none at all) and you are just out of luck. By the time you know you've been ripped off and lied to, it's too late to go back and get the tickets you could have gotten from someone else earlier, without paying triple the price by this time.
Tip for consumers: If you use StubHub, just know that you are taking a big chance.Ask Linda about StubHub
I bought One Direction tickets for their Where We Are tour in 2014 and I got floor seats for $250 each which at the time was an amazing deal. I also bought The 1975 tickets from StubHub for their Toronto show which was general admission and payed only $10 more than the original price. With the One Direction tickets I had them mailed to my home and they only took about 10 days to arrive. When I bought The 1975 tickets I printed them at home and had no trouble what so ever. The tickets are legitimate! I had a perfect experience with StubHub and usually tend to buy my tickets off here more than off ticketmaster.
Tip for consumers: If you buy tickets closer to the date of the concert they tickets are cheaper.Ask katherine about StubHub
I went to purchase 4 tic to an Islanders game . After going through all the steps and after they got my credit card info the next window that popped up said " that they would only be able to honor 2 of the 4 tics that I requested". The window gave me an option to go back and view different available seats, their was no option for me to cancel the previous order I went back and choose 4 different tickets that were actually cheaper .After going through all the steps to finalize this order , I went to my mailbox to print tickets . To my surprise the initial 4 tic that they said they couldn't honor were there as well as the 2nd order . I printed out my initial order that was actually more money then the 2nd order . These 2 transactions happened 2 mins apart . I called customer service right away to tell them of the glitch and she agreed , and told me that the I T dept would look into and that I shouldn't have a problem getting reimbursed . After a month of going back and forth I'm out an extra $186.00 for the 2nd set of tics that their computer program told me to go back and select different seats. I'll pay the extra money from now on and use only ticket master .
i see all of these bad review so i figured i'd share my i guess you can say mostly good one.
I wanted to buy tickets from ticketmaster for a concert that i really wanted to attend so badly. When i went on the website they didnt have any good seats that interested me so i stubbled upon stubub which i have heard about before so i said why not give it a try. They had tons of tickets for really good seats. so i called stubhub to buy them and the represenitive was very kind, helpful and friendly. we even had a a little conversation about the artist of the concert. She told me my ticket would arrive within 6 days and it ended up coming to my door in two! acouple days afterward i came across some stubhub reviews that really worried me. They were saying that they never got their tickets or when they arrived to the venue their tickets were no good and would not scan and alot of other bad things that really worried me about my tickets mostly because i was traveling nine hoursout of my way for this concert! i called stubhub with my concern and they reasurred me that my tickets were valid and it came from a former realiable seller. they even had me send them a picture of my tickets to see if they looked ok. that made me feel better but i still had a little doubt. when it came time to enter the venue all of the tickets scanned fine and i had increddible seats for a concert i really enjoyed! the only bad thing is the tickets were a little pricey but it was well worth it! So, so far so good i probably will use stubhub again if needed.
Thanks to stubhub I am out 80$ it took me over a month to save up for these tickets as i am a highschool student and the billing information said the price than i was charged 80$ more, i talked to an advisor 5 minutes after purchasing the tickets and they said they could not do anything. They told me to list the price as a competitiive price which means i would still lose the money. Completely disgusted with the website do not recommend.
Tip for consumers: Don't use the website unless you are from the statesAsk Erin about StubHub
Thanks to Stubhub, I missed a show I really wanted to see. Why? In the course of 2 weeks, I got 3 different emails saying that the tickets I bought are not available, but they GUARANTEE that they will find replacements. 4 days until the SOLD OUT show, I was advised that they do not have my tickets, and they are going to have to refund my money...in a week. In spite of the fact that their tickets cost TWICE as much as the original face value, I bought the tickets because they were GUARANTEED. Don't waste your money on these guys. I never will again.
Tip for consumers: Don't waste your money on these guys.Ask Rob about StubHub
I purchased tickets a week ago and UPS decided to devilry them to the front door of my apartment complex at 7:20 at night however they were taken... I called StubHub and spoke to Travis who made sure before I got off the phone my issue was resolved. I got new tickets (better seats) and my new tickets were next day air. However I wish they would caught the ticket stealers....
Tip for consumers: This is a safe site... it was my 1st purchasing off of hereAsk Chanee about StubHub
I "sold" tickets to someone and even before they received the tickets (1 business day) they canceled the transaction. I was charged. I should not have been due to the person canceling before he received the tickets. Plus he gets to return the tickets within 3 days. Now I will get them AFTER the event. I will never suggest anyone going here.
I was a first time user of Stub Hub. I paid over $500 for two tickets to Hall&Oates. Bought them well in advance and was told I would get my tickets this week. The event is next week. Just got an email saying that the "seller" was unable to produce the tickets, no other reason. Their "Fan Guarantee" where it says they will get you comparable seats was useless as well as they informed me there were no comparable seats and they would simply refund my money. So now it's a week out and there are no more tickets to be found , all my plans are up in smoke and I'm just out of luck. StubHub stinks.
Tip for consumers: I would only buy tickets from them if they are immediately available for download, otherwise buyer beware!Ask Michele about StubHub
I had four tickets listed for sale on StubHub for World Series game 6 in Kansas City. At 7:41 on October 28th, the day of the game, two of the tickets sold. Due to a software glitch all four tickets were taken off the buyers' view and no tickets were showing available in my section. I checked that section many times and there were never tickets available for sale the entire time (until 8:01 when I relisted them, but it was too late for them to sell). StubHub refuses to produce any documentation showing that buyers could see my tickets and they refuse to admit there might be a glitch in their system. I have made many calls an emails about this issue and finally talked to Justin, a supposed manager at StubHub. I asked him if he wanted to keep a long standing customer who has never had a complaint over many years and he told me to take a hike. Until they investigate their software problem this could happen to anyone who might want to split their tickets for sale. Beware
Tip for consumers: Use another reputable site to buy and sell tickets. StubHub no longer cares about their customers.Ask tony about StubHub
StubHub indicated that TNDirect had tickets to a Bruce Springsteen concert in Row A. When I was directed to TicketNetwork.com, the ticket was represented as Row A-EDG. I never saw this labelling before, and even Google'd "A-EDG." Upon finding no indication of what A-EDG meant using Google I bought the tickets. When they came, they were row Y (the last row)!! StubHub said that they are not affiliated with TicketNetwork.com. TicketNetwork.com said that the tickets were non-refundable. SCAM. SCAM. SCAM. Avoid both StubHub and TicketNetwork.com.
This site sucks in SO many ways. Not only do they offer an outlet for people to buy up all the tickets in order to make a profit, they are making profits off people who do buy and sell tickets. I tried to sell a ticket for a show I ended up not being able to go to.
The tickets were mail-in only, and since the venue didn't mail the tickets out until after the date they told everyone they would (I called the venue and was told someone there dropped the ball), Stubhub cancelled my sale and charged me 20% of the ticket price. I couldn't even re-post them because it was too close to the start of the show.
Bottom line, this is an outlet for people to take tickets from actual fans and make money off of them and the customer service BLOWS. If I could give less than 1 star I would.
Tip for consumers: Just don't use it.Ask Kayleigh about StubHub
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