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50 Reviews for StubHub
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This website is horrible I bought to tickets for the NBA Knicks v. Celtics game on march and apparently I just got charged today 9 months later onto my card leaving me with an overdraft fee. And customer service could not explain why this happened and didn't even seem sorry for me
Zero stars if it were possible SELLERS BEWARE, they care nothing for you and will hold payments and charge you a fee for a mistake on their website. Not a reputible site
Ordered 2 tickets for a concert 9 days later... were supposed to arrive by the 8th and they did not arrive. I was not informed, I had to contact the website and ring 3 times to a chargable number and did not have calls back with answers as promised.
I got the full refund and a discount coupon that I will not use as I do not think I will ever purchase tickets there again.
The face value of the tickets were £25 and I had paid £63, but still a waste of time and money.
Don't sell here. They have no problem whatsoever screwing you out of your money. The customer is always right, even when the customer is blatantly wrong. Contacting customer service is no help, as they don't communicate with each other or you. Each phone call generates a different answer to the same question.
I used to like StubHub for all my ticket needs, but someone just introduced TicketHub.co to me, which as really surprisingly low prices for concert and sports tickets as compared to StubHub.
Stubhub helped me surprise my fiancee really well. First time using the site so I was extremely nervous. I had to pick up my tickets from their booth once I reached Pittsburgh from Tennessee. Everything went great no problems getting the tickets, the line move quickly, very organized. I was highly impressed. The only compaint I have is the tickets are so overpriced which is not the website fault. But beware of sellers overly pricing there tickets.
This is from a sellers stand point. Its easy to get screwed and the customer service they provide you is horrible. They don't seem to care that the buyers are out money if something goes wrong. I'll never sell tickets on here again.
Awful. Simply awful. I was a happy customer and had used Stubhub before, but I make one mistake and get screwed. I mistakenly listed a ticket that I didn't know was non-transferable. Someone bought the ticket, and when I went to enter the barcode online that's when I discovered that the ticket couldn't be sold. I called Stubhub immediately to have the issue resolved. They canceled my sale and then charged me $40 claiming that that was the difference that the buyer would have to pay to get another ticket. I saw tickets the night before, tons of them, all listed within $15 of my asking price. Unbelievable. I have since deleted my account and will NEVER deal with it again.
I accidentally sold one of my event tickets on two sites, Ticketmaster and StubHub. The reason for this was that Ticketmaster's site was being glitchy. I tried calling Ticketmaster customer service that night before the tickets sold, when the site wasn't working, and waited on the phone for over an hour, no answer. So the next day I get on StubHub and sell my ticket right away. Then about an hour later I get an email from Ticketmaster saying I sold it on that site too. So now I'm panicking. I'm thinking this is going to cost me a ton of money since the ticket prices skyrocketed overnight. I call Ticketmaster to explain my difficulties with their site and ask for help on what to do, wait on hold for about 30 minutes before I can talk to anyone. Then, they literally tell me "We can do nothing." So I ask if they can at least notify the buyer that their ticket won't work since two have been sold of the same barcode, and they say "No, we cannot do that." So then I ask if I will be in legal trouble for this if I can't figure out how to remedy it, and they say, "You know, I really don't know ma'am but we can't help you." So now I'm really freaking out. I call StubHub right away, and they answer within seconds (literally, like 5 seconds). I tell them I need help, and how Ticketmaster blew me off. The rep told me not to worry, they can fix this. He explains I might be charged the difference for a new ticket, which is completely fine since I sold the ticket for 160 and they hadn't gone up too much since earlier that day. However, I never got charged. They were so helpful and have been in the past as well, this time really made me a loyal customer. Great customer service, they always have my vote.
I bought two sets of tickets. The single set arrived a few days after I paid for them. That ticket was for a closed friend to meet me at game. The second set (2 tickets) was promised delivery to GA on 9/18. Game was in NC on 9/22. No awareness of where I lived or where game was. I changed delivery address to a NC address to ensure I got tickets in time. Got to NC on 9/19 - NO TICKETS. I called Stubhub and not sounding too sure of what happened, they first told me seller had not shipped tickets. I called back a second time and they told me seller had shipped tickets but no one knew where they were. They would not provide a tracking number. I asked for a refund and they told me my account would be credited. I insisted on a full refund ($495). I am still awaiting the credit to my credit card. This was my first and LAST time using Stubhub.
I HAD a good experience with StubHub until recently!!!! NOT sure what has happend. I have Dallas Cowboy tickets, 50 yd. line, and sell them frequently. I have sold two games for which I have NOT been paid. I call, email, and no check!!!!! I was told the check was sent August 11, still no check. I have removed all my games from thier site and sent certifeid demand letter. NOT GOOD!!!!!!
NOT DOING BUSINESS WITH THEM IN THE FUTURE and will NOT list with them in the future.
I bought two tickets for the Maroon 5 concert last night at DTE in my state of Michigan. Not sure who's exact fault the problem was but I was printed two of the same ticket so they said only one was valid to come in. I went over to the boxoffice and called stubhub on the phone, after a short wait someone was ready to help and made sure I got the other ticket which I did purchase. They emailed the order to the boxoffice and apologized for any problems several times. Even when the phone call was dropped due to service, they called back to make sure everything went through! I was impressed with their willingness to help and how polite they were since I was nervous about buying secondhand tickets! I would definitely do it again, but just make sure that you go early just in case of any issues!
I have been using stubhub for its convience and its prices until recently. I wanted to sell tickets for a concert that i couldnt attend. The first day i put them on the site, there were buyers! Great! So i mail them ( week of the concert) and the day before the concert, the buyers canceled on me( so i basically lost 153$) when i REALLYYYY could have gone but had to work instead. if i knew the buyers would cancel the day before the event, i would have just called in sick to work to attend the concert and not waste 153$. stubhub told me the day after the event that i basically lost my money. Couldnt they have told me earlier?? Or atleast refunded my money.
I have bought numerous tickets to sporting events and concerts from this site. I have never had a problem with receiving my tickets. I really like the convenience of downloading my tickets minutes after I buy them (not days later). The service fees suck, but they aren't much compared to other sites. I tried another site and got ripped off - see my other reviews. I will never buy a ticket from anywhere else except stubhub. Hint - if you buy last minute, you can get some GREAT deals for killer seats!
On multiple occasions I have tried selling my tickets on stubhub and they have made a mistake. After I shipped my tickets to the buyer, Stubhub canceled my order, charged my debit card, and did not give me the money I earned from selling them. This was an extremely frustrating situation and I promise to never sell using this site ever again. It is not worth it, and the commission they take from your sale is outrageous.
We bought tickets for the One Direction concert which had sold out more than a year in advance. Yes, the tickets were more expensive than Ticketmaster, but like I said, they were sold out. The prices on StubHub are set by the seller, (StubHub just being the vehicle for the sale) so the price could be anything the seller thinks he could get for them. I was nervous about buying them as our local paper had reported about a number of fake One Direction ticket scams and I had never bought re-sale tickets before. Anyway, we went for it as the tickets have a money back guarantee to be legit and the company is owned by eBay. They arrived a few days before expected, via UPS. Everything worked out fine, the tickets were indeed legit and our teenage daughter was thrilled to see One Direction. My only complaint about StubHub is that their additional service charges seem to be high. However, I felt this was a better option than Craigslist or other private re-sales, as there is no guarantee if it turns out to be a scam. All-in-all it was a positive experience buying from StubHub.
I was scammed by StubHub. Bought my concert tickets over one month in advance and was very much looking forward to the event. I received my confirmation e-mail and printed my tickets with no problem and didn't hear anything else from StubHub, so I figured all was well. So, boy was I surprised when I get to the front of the line at the event only to be told by the worker scanning tickets that my tickets had been refunded! Checked at the box office, and indeed, the tickets had been refunded by the original buyer and of course the event was sold out, so there was no way my boyfriend and I would be getting in. I called StubHub that night and while they were very apologetic and quick to refund my money, there was nothing they could do to get me in to the event. At that point, I didn't care about the money - I just wanted to see the show my boyfriend and I had been looking forward to for over a month.
You'd think that StubHub would be on to a loophole like this and would further look into refunds before they are issued, or at the VERY least, notify the person who bought the tickets from StubHub that the original buyer had refunded them so this whole mess doesn't occur in the first place. I am beyond disappointed in my experience with StubHub and will never buy concert tickets from them ever again. Lesson learned.
HORRIBLE. NO ONE WORKED WITH ME ON ANYTHING. THEY SENT MY TICKETS TO THE WRONG FREAKING STATE. I ALMOST DIDNT MAKE IT TO MY CONCERT. FANPROTECT IS NOT A REAL THING. THIS SITE SUCKS. EVERYONE BUY FROM TICKET MASTER. THEY ARE GOOD.
Well, what a giant con this site is.
Here's what happened to me......
I had three tickets to sell, as an issue came up which meant our group of four were unable to attend this gig together. I tried Ebay and was directed to Stubhub. sorted my registration and listed the tickets at well below the face value, simply to enable a sale to be made. These were listed on Stubhub on Friday 12/07/2013, and, sold on Saturday 13/07/2013. The tickets sold separately as one single ticket and as a pair. On the Monday evening, I was unable to find one of the tickets, and so called Stubhub to inform them. They said that due to more than 48 hours lapsing, I could be liable for "additional fees". I also on the same Tuesday received an email stating that I must send the tickets straight away or face "consequences" and possible charges. The line "you said you'd be able to send these tickets by Friday 12/07/2013" was also in the email, even though I only received the email notifying me the tickets were sold the day after on Saturday afternoon. Why, to who and to where, would I send tickets that I had not yet sold.?
After this, I received another email from Stubhub stating that they were charging my card on file £44, which was the "additional" cost of them sourcing tickets for their buyer. This made the ticket price £90, when in fact, the gig had not even sold out and tickets were still available at Ticketmaster for £60. When I questioned this, I was told that Stubhub would only source tickets from..... you guessed it..... Stubhub.
This to me appears like a complete stitch-up, as they can then claim the replacement ticket they source cost any amount whatsoever, without anyone really being able to know what the price actually is / was.
This was my first and last experience of this business, I got burnt and will not use them again. I actually called them to "air my views" and told them I'd rather burn any tickets and lose the money than deal with them again.
Stubhub cannot be trusted. Deal with these people at your own risk.
I had tickets too sell if not I'd loose my money, this site was the one that came up. I brought the tickets for £120 each and wanted to sell them for £100 each, it came up that the buyer would see that my tickets were £115 each, which was only £5 lower than what I brought them for. Not only that it would only give me £176 for both tickets, after the buyer had already paid £15 extra, I had to pay £24 extra? Ridiculous.
I have bought and sold thru stubhub and NEVER had any problems.The rates might be high but they have been a life saver many times. FYI, fake tix are pretty rare through stubhub!
i had sports even tickets removed from ebay and told to list on here. after registering and looking round the site it become obviously it was awful! You list your tickets for a set price, which stubhub then add a buyers commision to so the buyer pays more than you wanted, then they charge you a selling fee and then you need to pay to post the item by UPS - needless to say I didn't list my tickets - in fact i'd rather bin them then use this site
Ridiculously expensive. Tickets told at 8:45pm and I got an email from them saying I had to post by UPS that day!! Then got an email the following day saying would be charged extra due to them not being posted. Would never ever use this site again.
Posted 2 tickets on Ebay and they went up to £130 before the auction had finished so would have gone higher - but Ebay removed the auction and forced me to use stub hub - worst experience ever - its a dutch auction so you dont know you will sell until the price lowers enough for someone to bid or even if they will sell at all, no idea how many people are watching your tickets and no stats on how many people have viewed your auction. Fees are very expensive when you do sell. You are forced to send tickets by UPS. Even when you sell you do not get the money until 5-8 days afetr the event has taken place. Worst experience of selling something
The worst experience i've ever had in my life! they sold my tickets (priced £145x2) instead of some guy's tickets (priced £170x2) and start pressing me for the commitments of that guy. customer support doesn't answer phone calls. buyer payed £340 i've got £255, stubhub got 12 % commissions plus difference £25 per ticket! AVOID!!!
I sold tickets through this site as I normally used Ebay but this is a sub company of them. Should have read terms and conditions properly I know but, I was more interested in selling my tickets. The sellers commission is 12% per ticket which is pricey and the buyer also pays a commission which is included in the price of the ticket.
NOTE: READ TERMS AND CONDITIONS FIRST!!!!!!!
I bought tickets to blue mans group for a date. When i got there the tickets were fake. Stubhub refunded the tickets but did not compensate me at all for having such an awful experience.
Ive bought tickets off this site once before, worked perfectly great. Got seats at a hockey game rite by the glass. Felt like i was inside the game, it was great. I bought tickets to the Ottawa Senators vs Pittsburgh Penguins game tomorrow and i'm crossing my fingers for them to work again.
My friend and I bought NHL playoff tickets on stubhub before, and all was fine. I have purchased many MLB tickets off of stubhub often as well with no issues. Yesterday, while trying to get into the hockey game, our tickets scanned as "already used". We called stubhub, and within 20 minutes, we had a refund, and new, better seats. They were absolutely awesome!!
STUB HUB IS BULL $#*!! IT SCREWS BUYERS AND SELLERS OUT OF TICKETS!
WHEN I LOCKED IN AT $125 A TICKET TONIGHT FOR STONES IN VEGAS
IT THEN SAYS THE PRICE HAS BEEN LOWERED DO YOU AGREE? OF COARSE I AGREE! I ALREADY AGREED TO $125 PER,. AT THIS POINT IN TIME THE PRICE KEEPS GOING DOWN AND SYSTEM KEEPS ASKING ME IF I AGREE,, THE TICKETS WENT DOWN
TO $60 THEN JUMPED BACK UP TO $100 AND I STILL COULD NOT GET THE SYSTEM TO LOCK IN, JUST KEPT ASKING QUESTIONS IF I AGREE. THE SYSTEM SHOULD ONLY ASK IF I AGREE IF THE PRICE GOES HIGHER THAN WHAT I DESIRED TO PAY.
THE SYSTEM SHOULD LOCK IN AT WHAT THE CONSUMER AGREED TO PAY
THE SELLER GETS THERE PRICE AND THE BUYER GETS THE TICKETS.
NASTY ASS I.T. PROGRAMED WEB SITE.
My wife bought 3 tickets to a Canucks game fri apr 5, flew from NYC ..when she got to the venue ..THE TICKETS WERE FAKE!!I Wanna sue them Don't buy anything here please!
I used StubHub for the first time and there was a problem with my order. I just called them and not only was my issue taken care of but they were courteous, professional, willing to go above and beyond and left me with my mouth hanging open over the amazing customer service I just received. I will definitely continue to purchase any of my tickets from StubHub! I wish other companies trained their CSRs the same as StubHub!
Good just a bit expensive.
We bought tickets from them and we later found out the tickets should have been cheaper than they charged us. They raised the price to make more money. They later told us it's because we bought them so close to the event date. Well they did send them and it was only a little more but I guess they have to make money some way.
If you're okay with the price, buy from them since they were good overall. We loved the concert so thank you. My boyfriend said the seats were decent for the price. Thanks
i had a good experience.
I was reluctant at first to use them as I had no knowledge of who I was dealing with. I asked around and found multiple people who had good experiences. The price for the tickets were not much more than i had initially paid at presale for the concert I was attending and the seats were 110% better than what tickets I had in hand. I made the purchase less than a week before the concert. Tickets arrived on time and were legitimate. I would use the service again.
I called them about the most expensive tickets for Tori Amos on December 14 on September 15 and their policy is that if a broker says "orchestra row A-P" they cannot give you ANY other information.
Why would a company who put me on hold for 20 minutes waste my time and THEN be SNARKY when I told them at there is a BIG difference between row A (front row) and row P, which would be unacceptable to me. The lady actually got ANGRY with me.
Do not call this foolish website that, truly, has no right to exist. And when is the behemoth monopoly called TicketMaster going to be disbanded? When people buy up all the good seats that are $75 marked on the ticket and then try to bilk you out of how ever much they think they can get away with, well, those people are evil. Concert tickets should be sold to fans... not money making machines who do not care about Tori Amos (or, insert your favorite musical artist here) and probably don't even know who that band/singer/person is.
The worst experience with a ticket reseller I have ever had...plus, if I would have gambled with my seat, I would have had the privilege of paying a 15% finder's fee AND $11.99 for expedited shipping, even though the show is 3 months away.
DIDN'T REPLACE MY TICKETS WITH COMPARABLE TICKETS AS THEY ENSURE TO AND JUST GAVE ME A REFUND WHEN MY TICKETS DIDN'T WORK AT THE DOOR. COMPLETELY A SCAM. SAID THEIR WAS NOTHING THEY CAN DO. CLEARLY IN THEIR POLICY THEY WILL REPLACE TICKETS. STUBHUB GOT TOO BIG AND NOW THEY DICTATE YOU. BEWARE YOU HAVE NO RECOURSE IF THEY $#@! YOU OVER AND YOU WILL BE SITTING ON YOUR COUCH WITHOUT TICKETS.
I have used stub hub many times for concerts and baseball games. The accuracy, speed and customer service cannot be beat. That said: I would love to give it a 1 star because this is really LEGALIZED SCALPING, along with many other sites that sell 'after' market tickets. Anyone who doesn't see this truth has their head in the sand. Tickets are on sale, to most large events, PRIOR to 'face value tickets' even going on sale, all over the internet. Yet, I cannot stand out front of a stadium and sell my single unused ticket without facing potential fines.........this is just WRONG!
For the idea of last minute tickets this site is good, but I've recently had some problems when buying Phillies tickets last fall when they over charged me then gave me different tickets with horrible seating and after I had received them I called up and said these aren't my tickets. So then they said that my tickets had already been sold. They would not give me a refund and they basically told me that I'm sh*t out of luck and to take it or leave it. After that they stopped responding to my emails and phone calls. To save face I was able to get my credit card to reverse the charges (thank God) which took a while but eventually came through. I used to really like this site but after that experience never again.
When looking for good dodgers or lakers tickets, there is no other site that I like to use. Tickets come quickly easily downloaded and printable, good customer service.
I have bought and sold tickets on stubhub. No complaints. They are the only site that I use for scalping.
I bought NFL tickets last July for the Cowboys @ Texans in Houston for Sept. 26th. I wanted really good seats and was very nervous about spending so much money with a 3rd party reseller. I received the tickets much faster than I expected and I had no issues with authenticity. Best money ever spent online! Thank you StubHub :)
Stubhub is great! I've been getting my tickets from there for the longest time and always get a great deal. Not only do their tickets usually offer cheaper options that sporting venues, but they have excellent customer service. I once purchased tickets well in advance and the seller screwed stubhub and retracted the tickets. They called me immediately and offered me better tickets (4 rows closer in the same section) for the price I originally paid. No complaints here!
Have to give big love to stubhub.com they have the best service for buying tickets online. Go no farther if you want tickets for any event.
Very professional and reliable. Easy to use, clear instructions, active phone number and emergency line.
I should never have tried another ticket vendor. I had to go back to stubhub.com. to get my World series tickets. We purchased game 2 and game 5 of the Giants and Phillies payoffs. They assigned your section, row, and seats. No canceling or taking back the orders. I recommend them without reservation.
I have bought tickets to concerts and sporting events several times on stubhub and have not encountered any problems. I find their search features easy to use and the tickets always arrive on time with no problems. Allows you to select the ticket pickup options. You can probably find cheaper tickets from other outlets or sources, but you risk unreliable sellers or running into problems which can be a pain in the butt to solve. Haven't encountered any such issues with stubhub.
ABSOLUTELY AWFUL! I paid 350 dollars for two tickets to a yankees game and my credit card was immediately charged, but I received a call the next day saying my tickets were sold already and I was given completely different tickets for the same price!! NOT IN A COMPARABLE SECTION!! They refused to do anything else and because I finally said whatever and hung up I apparently agreed to have the tickets... excuse me? I called back still angry and someone reviewed my earlier call, which was recorded without my permission or an announcement of doing so, to tell me that I agreed to the tickets end of story... I am not happy
Do you need to buy last minute concert tickets? Scared of scalpers? Don't want to deal with ebay and craigslist scams? stubhub is where I buy all of my concert tickets when I need to do it at the last minute or when ticketmaster and places like that are sold out. Stubhub is reliable and fast...they even will email you the ticket if it is at the last minute.
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