On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
StartPage has a rating of 3.1 stars from 39 reviews, indicating that most customers are generally satisfied with their purchases. StartPage ranks 5th among Search sites.
We monitor reviews for authenticity
Startpage is almost perfect! It's just as advertised—all the quality search results of Google and none of the invasive tracking. My one quibble as that, personally, I find the format for image search results rather unpleasant, and this is a central feature. However, given all its other advantages, I'm willing to trade infinite image scroll and easy viewing for privacy.
StartPage banned me from their search engine due to "unusual traffic similar to bots". They also mentioned use of a VPN & Tor privacy browser as contributing factors - and I was using both. It seems strange that they call themselves a privacy browser, and yet they disallow privacy tools that might hide personal data from THEM. If Startpage doesn't collect and sell data as they claim, how are they paying salaries & bills? Does Startpage offer proof of their altruistic claims? Do they have verification from the privacy police? After they banned me, I deleted Startpage from all my browsers and replaced it with DuckDuckGo.
Was happy using startpage and startmail and mail up until now. Came home and tried to use startpage and got a message a message saying due to a high degree of usage from my ip address they are not letting me use startpage because I may be a bot.This after I reinstalled windows and the cloud decided to upload my photos and videos. That's all I took for them to get their panties in a Knott.
Anyway if you use startpage watch you usage or they won't like it.
I think I'm done with them.
Such a great ordering experience. Design team was super quick with responses and created a product just like I had envisioned. Delivery was sooner than quoted.
When doing an extensive search, I always get blocked with this message; We apologize for the inconvenience: to prevent possible abuse of our service, your ability to connect to Startpage has been suspended at this time.
This happens when a large number of search requests are received from a particular internet connection during a short period of time. Screen scraping software may trigger this, as would a connection shared by many people at the same time, for example a VPN server or through Tor. Often, this can be resolved by connecting through a different server through your VPN provider or by connecting through a different Tor exit node.
It sucks.
1-fast
2-Similar to Google for search results
3-Still had to weed through Amazon, and advertiser ads before I got a real result.
4-Started having printer and text font issues--not respecting size to fit-like crosswords-1page didn't fit. That's on 5 PC's, 5 Users--all different types. Probably their updates-that I wasn't told about.
5 -Switched back to Google.
I love how a search engine can help us with our privacy, reducing the chances of spreading our data and information online. Hopefully more people will start using Startpage.
Thanks!
Gives me the performance of google with the privacy of an non profit organization. Well done. Keep up the good work.
I have been a fun of Startpage since it used to be Ixquick. It helps me to get high quality search results while avoiding pervasive surveillance.
Started using this a year ago and have not looked back to Google. Highly recommend it to people who used shared or family devices.
I did a search on stimulus checks and numerous sites with baseless claims about election fraud came up. WTF?!?! I've never experienced this from ANY search engine.
If they do this, how can they be trusted?
Startpage is a trojan horse. They pretend to care about your privacy. They don't. If you use an anonymizing proxy, they block you from searching. They are big tech creeps in disguise. Use DuckDuckGo instead.
Users who use anonymizing proxies receive the following error message when trying to use Startpage, a supposedly "private" search engine:
We apologize for the inconvenience: to prevent possible abuse of the Startpage.com service, your Internet connection has been prevented from accessing it at this time.
This happens when a large number of search requests are received from one's Internet connection in a short amount of time -- for example, if you are using "screen-scraping" software, or if you are sharing a connection with many people, perhaps through a proxy service.
Otherwise, if you have received this message in error, please help us in investigation by providing following information:
- Are you using TOR or other anonymous proxies?
- Do you have special browser configuration or extensions?
- Are you using VPN?
- Are you using a company network?
We will seek to refine and correct this whenever possible. Thank you for your patience.
Hi Daniel - thanks for providing this feedback. Hopefully over time we can earn your trust back - especially given the lengths we go to for protecting your privacy. As an example, when you visit Startpage, your IP address is changed in their system to 0. 0. 0. 0 while many other private search engines (including DDG and Ecosia) only mask part of your IP.
We applaud our users who increase their privacy by using a VPN and many tell us that they do.
Around the time that you left this review, we had a large jump in abusers using specific VPNs and you were likely connected to a VPN server that was used for abusive purposes. Most of the time, if our users switch to a different server (within VPN provider server options) the situation resolves.
We've been focusing on resolving these issues and hope that you'll give us another try. Additionally, we've recently added many new features like news, shopping, currency conversion, calculator...
If you continue to have issues and would like personal attention to troubleshoot, we'd be happy to help. Feel free to contact us at support@startpage.com.
After minor adjustments in settings the browser is very quick and super private, I use "StartPage" in Firefox and Microsoft Edge as my homepage. I also use "StartPage" with my VPN to increase security. Great browser!
Thanks Dawn!
We appreciate your feedback. We went through a brand refresh this week (more info here -https://startpage.com/privacy-please/press-releases/announcing-startpages-refreshed-brand) and have added dozens of new features (news, shopping, calculator, currency converter...) since you wrote this review. As always, if you have comments or questions, we will provide personalized support if you write to us at support@startpage.com. Thanks again!
I agree with other reviewers that the search results yielded by Startpage are vastly inferior to other search engines. Misplaced a letter from your query? Sorry, no results found! Looking for exact phrases? Startpage is more likely to fail than other search engines, or return blatantly incorrect results, and actually relevant results either don't show up or are further down the search results, often in 3rd and 4th pages. Sometimes, I get some sort of IP blocks for no reason while browsing, and I have to reset my router for it to work again.
Hi Rohit and thank you for taking the time to review.
The comments about the quality of our results is surprising and makes me think that you may have been using the app - our website provides a far superior search experience including better results and more features. We've recently delisted the app and have added dozens of new features (news, shopping, calculator, currency converter and so much more.) We also have a better handle on abuse, so legitimate users aren't blocked,
More information can be found here - https://support.startpage.com/index.php?/en/Knowledgebase/Article/View/1354/0/why-were-delisting-our-mobile-app
We'd really appreciate if you gave us another try and let us know what you think about the experience!
Bugs and so many ads. Its buggy and its inaccurate with my results. Search results don't give back anything good. Would not recommend.
If you truly want as many search results as you possibly can find to get the information you are looking for, do not use StartPage. StartPage can respect your privacy by not using an algorithm to find everything about you to give you search results to feed your confirmation bias. But, StartPage has not modernized the amount of Google search results in its database system. Google has waaay more search results compared to StartPage. Which speaks volume about StartPage's quality altogether. People who want privacy will benefit from StartPage. However, people who want quality search results despite privacy violation need to use the Google search engine or the DuckDuckGo search engine. Unfortunately, I used to like StartPage until I realized how outdated and unreliably limited it was when it came to searching for things and will switch to DuckDuckGo again. Fortunately, I might think about switching back to StartPage once StartPage business people start modernizing StartPage's search results.
Hi Laney. Please email our Customer Support Team so we can look into why you are not getting the quality results most people get: Support@Startpage.com
Note that you can get the best and most updated results by going directly to Startpage.com for your searches. Sometimes the app will not be as current or have as many results. We are working on that.
Thank you for caring about privacy and letting us know about the issue. We look forward to hearing from you.
Very disappointed in StartPage lately. Basically, the results HAVE NOTHING to do with my query. I have been using StartPage mostly for over a year and then off/on for 3 years. The longer I use it the worse it gets in finding relevant results. So my last query was for driving directions from point A to point B, and the results were ridiculous - how to drive from Pittsburgh to a Baseball Stadium. (I'm on the west coast) Or how to drive from Point A to Point X. You get the picture.
Hi Lisa. Startpage.com does not currently offer driving directions. We are, however, planning to add this feature soon -- likely next quarter.
Please email our Support Team so we can help fix any other search issues. We appreciate your feedback! Here is the email address: Support@Startpage.com
Try something simple like searching for google maps, see how bad it sucks. I don't get it if startpage pays for results from google why are they so frustratingly different. Is google doing something their end to drive people back to their spy machine?
Please email our Support Team so we can investigate. Most people find search results to be very similar so there may be another issue. (Though the maps are different. Startpage purposely uses Open Street Map for privacy reasons.) Here's the email address: Support@Startpage.com
Works really well, always has the time frame pop up. Takes a bit of extra study to make it more discrete.
It just bugs me that StartPage, just like the DuckDuckGo homepage, is SO long and they got that arrow pointing downwards. You mean I have to look at that arrow every time I view my homepage. That killed it for me with both these homepage's. Was hoping to escape the Google homepage and all things Google and YouTube after their increasing censorship, but StartPage is not the answer I see.
Answer: When you use StartPage, we do not record your IP address, we do not record which browser you are using (Internet Explorer, Safari, Firefox, etc.), we do not record your computer platform (Windows, Mac, Linux, etc.), and we do not record the words or phrases you searched for. However, once you leave StartPage, by clicking on a search result you can be seen, recorded, and tracked by all of the websites you visit, plus you can be seen and targeted by all of their advertising and marketing partners and affiliates. StartPage does offer a very useful tool to protect your privacy even when you leave our website. If you are performing a particularly private or sensitive search and you do not wish for your visit to a third-party website be tracked, you can use the StartPage Proxy (shown next to each search result). The Proxy allows you to visit third-party websites through StartPage without anyone, including the website and its advertising partners, seeing you. Our proxy service is unique, and the privacy protection it provides is not available through any other search engine.
Answer: Hi Gordon. You can save previous search sessions by changing from POST to GET in the Startpage Settings. Startpage defaults to "POST" for extra privacy. Here's more on POST vs. GET: https://support.startpage.com/index.php?/Knowledgebase/Article/View/747/0/post-versus-get Hope this helps! For more information on this or for help with the Settings, feel free to email our Support Team: Support@Startpage.com. Thank you for caring about privacy.
Answer: Hi Steve. Startpage does NOT use doubleclick or any 3rd party tracking services. Please contact our Support Team so we can investigate. It's possible that you have a virus. Here's the email address: Support@Startpage.com Thank you for caring about privacy!
Answer: Hi. Ixquick merged with Startpage.com in April 2018. Here is a Knowledgebase article that provides more detail: https://support.startpage.com/index.php?/Knowledgebase/Article/View/1175/0/why-do-you-no-longer-offer-the-ixquick-search-engine Thank you for caring about privacy!
Hi Sher,
Thank you for taking the time to provide a review.
Your comment about the quality of results leads me to believe that you may have been using the mobile app. Our website provides a far superior search experience including better results and more features. We've recently delisted the app and have added dozens of new features (news, shopping, calculator, currency converter and so much more.) We also have a better handle on abuse, so legitimate users aren't blocked,
More information can be found here - https://support.startpage.com/index.php?/en/Knowledgebase/Article/View/1354/0/why-were-delisting-our-mobile-app
We'd really appreciate if you gave us another try and let us know what you think about the experience. We hope we can earn your trust back!